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What do we owe to our fellow citizens (even when we think they’re very wrong)?, with Robert Talisse

A talk with political theorist Robert Talisse, (Twitter: @RobertTalisse) author of the book Sustaining Democracy: What We Owe To The Other Side. His book is one of the best I’ve read about both American polarization and about the challenges of democracy: I highly recommend it. A transcript of this talk is included below.

Topics we talk about include: the nature of democracy and the limits of what it can achieve; separating expected and healthy polarization from unhealthy, toxic polarization; what we owe to our fellow citizens even when we see them as very misguided and even dangerous; how extreme polarization can make our relationships and coalitions even with politically similar people suffer and fall apart. 

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TRANSCRIPT

Zachary Elwood: Hello and welcome to the People Who Read People podcast, with me, Zachary Elwood. This is a podcast aimed at better understanding other people, and better understanding ourselves. You can learn more about it at www.behavior-podcast.com 

On today’s episode, I talk to philosopher and political theorist Robert Talisse about his book Sustaining Democracy, which has the subtitle What We Owe To the Other Side. In my opinion, this is one of the best books on depolarization I’ve read. 

Talisse’s book tackles a very important question: how can we engage in politics and democracy when we hold our political opponents in such low regard, when we view them as morally bankrupt and even dangerous? 

His book emphasizes the important fact that democracy is hard; it’s not easy. Democracy is basically just majority rule; whoever gets more votes can implement a lot of things that other people will strongly disagree with. 

And Talisse’s book contains one of the best explanations of a lesser known negative aspect of toxic polarization: the fact that it makes political groups less able to form coalitions; it makes more people righteous and overly intolerant of other views, sometimes even views not that far from their own, and makes them overly focused on policing the borders of their group, in ways that make them less able to actually do the work of politics and persuade other people and work with other people. And this aspect of polarization I think can help explain some of the worst outcomes of extreme division: because when a society is extremely fractured, it makes it easier for some relatively small extreme and dangerous group to come in and cease power, because resistance has been weakened. People are worn down and stressed, or just apathetic. This is what extreme polarization does to us: creates the breeding ground for bad people to be able to do bad things. 

In this episode, some topics we discuss include: What is polarization? How do we define the problem of polarization? Robert also believes something that I focus on in my book: that the incentives of a lot of the influential political and media systems around us make it unlikely that those same systems and people will help us reduce our animosity, which to me points to the importance of grass roots approaches of spreading the word about these ideas. 

We talk about some aspects of group psychology that play a role in our divides; for example, the tendency for like minded groups to grow more extreme and hardened in their views over time. We talk about that time Alexandria Ocasio-Cortez wore a dress with ‘Tax the Rich’ on it, and Robert gives some thoughts about how us-vs-them polarization dynamics affected the debate about that on the liberal side.  We talk about how our political animosity can make us more likely to start acting in some of the aggressive, biased ways that we dislike about the ‘other side’; how it can make us into hypocrites: forgiving bad things we and our allies do while judging the same behavior very harshly when it’s present on the other side. 

We talk about common objections people have to seeing extreme polarization as a big problem. 

If you enjoy this episode, I recommend checking out some past episodes about political polarization I have in the library. You can find a compilation of the politics-related ones on my website behavior-podcast.com. 

This conversation was recorded a couple months ago. Since Robert and I talked, I’ve released my own book on polarization, which is called Defusing American Anger, and that’s available at www.american-anger.com

A little bit more about Robert Talisse: he’s currently Professor of Philosophy[1] and Chair of the Philosophy Department at Vanderbilt University in Nashville, Tennessee, where he is also a Professor of Political Science.

Okay, here’s the talk with Robert Talisse, author of Sustaining Democracy.

Zach: What moved you to write this book? What were your motivations, and what problems were you trying to solve?

Robert Talisse: The book, Sustaining Democracy is the title, is a sequel of sorts to a book I published in 2019 which was called Overdoing Democracy. The thesis of the first book, Overdoing Democracy, is that there are certain virtues of citizenship that can be cultivated only when our social lives are not overrun with politics. So it may sound a little counterintuitive, but nonetheless, I think it’s true that when everything we do together is an expression of, or communication of our politics, we become worse democratic citizens. That was the thesis of Overdoing Democracy. We need to sometimes do things together, we need to carve out space in our lives where we can do things together that are in no way organized around our political objectives. And, you know, I’m an academic philosopher, I work in political philosophy, if some of your listeners know anything about political philosophy or political theory, the thesis that it’s possible to have too much democracy or for democracy to play too large a role in one’s life is pretty counterintuitive [laughs] to say the least. So as I was giving talks, I confronted a lot of the standard objections that I’m sure a lot of the people listening to us can already anticipate, but there was one kind of objection or reaction that really got me thinking.

And it was the kind of reaction that went as follows: Some people would say things like, “Well, okay to Talisse, you’ve convinced me that in order to be a good democratic citizen, I have to make room in my life for cooperative but non-political activities or engagements with fellow citizens.” These would be engagements where we’re not suppressing our political differences, we’re reaching across the aisle, both of those kinds of activities put politics at the center after all, but we’re looking for activities in which the political affiliations or alignments of the other participants are simply beside the point or unknown to me. “Okay,” the challenge would go, “I think you’re right about that.

But when we are doing politics, how are we supposed to do it given that we are already inclined, and so strongly inclined to see our political opposition as fundamentally and often irredeemably benighted, ignorant, bigoted, duped, divested from democracy? Isn’t that a problem that, you know, we still have to do politics? How can we do it given that we have such low regard for our political opponents?” So that got me thinking that maybe there was another book to be written. And so the Sustaining Democracy book is an answer to that question. How is it, or is it we might even ask, is it possible for us to do reasonable and responsible democratic politics, given that cross-partisan animosity, distrust, disgust for the other side is so prevalent in society? And that so much of our social life is already sorted and segregated according to partisan affiliation such that it’s increasingly easy, particularly in the United States but not only in the United States, to avoid contact with anyone who’s not just like you in your day-to-day activities. We can talk more about that later if you like.

And so the thought was maybe under the conditions where the cognitive and affective phenomena that we call polarization are already so high, and that the social world is already so divided into different sectors and quarters according to partisan affiliation, what reason can we have as individuals to try to live up to the democratic ideal of trying to be a partner, even with the people whose political judgment we think is terrible, in the common endeavor of collective self-government as equals? That was the question that drives Sustaining Democracy book– the subtitle– as what we owe to the other side. So it’s a book that’s in part about depolarization and in part about some of the ways in which a proper conceptualization of the problem of polarization shows us that some standard strategies for depolarization are unlikely to succeed, and then tries to make a novel case for thinking that it’s still worth the time of a democratic citizen to attempt to uphold properly civic relations with those who may regard as their political enemies. How’s that sound?

Zach: Yeah. No, that’s great. I think the important part about your book is getting at something that is a very important concept, which I think is that democracy is difficult. It’s always going to be a difficult thing, especially as we become more polarised. And you’re arguing for seeing that and facing that difficulty head-on. Because I think in many people’s minds, it almost seems to me like people become kind of spoiled in their thinking about what democracy is. They think it’s just… Their very version of what the world or what democracy should entail is a continual progress of the things I believe are right, whereas the fundamental reality is that you’re going to have political losses, even losses that you believe are very harmful to society. And that is a fundamental nature of democracy because both sides will have narratives about the other side doing harm, and they will have understandable reasons for why they believe– even if we can very much disagree with them, we can understand the reasons why they can see the other side as doing harm in various ways. And I think that’s why your concepts are so important because I think, you know, democracy is difficult and if we’re going to survive and be a stable society, I think more people have to grapple with that fundamental difficulty. Would you agree with all that?

Robert: Oh, I would agree with all of that. I think that we’re so enamored, and I think rightfully so, with the idea of democracy, with the idea of a self-governing community of equals, with the idea of each person counting for one and none for more than one. However, you know, whatever government of ‘by and for the people’, whatever your favorite sloganized version is of the core of democracy, we’re rightly enamored with it. But even at its best, democracy is not an easy pill to swallow. And let’s just think of it sort of… Well, think of it in this way. Democracy is the proposal that you, Zach, can be forced to live according to rules that you reject, simply because other people like those rules. [laughs]

Zach: Right. It’s a majority makes the rules system. It’s not a magical system.

Robert: That’s right. That’s right. And so the idea that in a democracy, we have to recognize that sometimes the state, the government, the political agencies and institutions that run the country, are required and are bound to enact policy that we think, in our best judgment, and maybe in our informed judgment and maybe we could even be correct, that the government is required under certain conditions to enact policies that we know are unjust. That’s what democracy is. That it forces us to recognize the category of legitimately enacted injustice. Now, within certain bounds [laughs] there’s certain kinds of severe forms of injustice that can never really be legitimately enacted, that’s what the Bill of Rights is supposed to help us discern.

But within those broad constraints about fundamental political rights of human beings and so forth as citizens, there’s still a lot of room for where the government is required to enact policy that enjoys a certain degree of support among the people, even when the people are wrong. And so the thought that’s associated with, you know, Jane Addams and John Dewey that the cure for the ills of democracy is always more democracy is often thought to suggest a further thought that I think is less obviously true. In fact, I think it’s untrue that if we just get democracy right, the world will be sweetness and light. [laughs] That every injustice has as its core the failure of democracy. I just think that’s got to be false because part of what it is for us to live together as political equals is that we have to recognize that our fellow citizens get to make up their own minds about things. [chuckles] And when we politically disagree, maybe with respect to certain kinds of issues it’s no big deal who’s going to be dog catcher or whatever, but when we politically disagree over tax policy or environmental policy or over immigration or over health care, that’s a disagreement about what justice requires.

And so if Zach, you and I disagree on one of those issues, I have to see your view as on the side of injustice and as something less or other than what justice requires. So if you get your way democratically, I have to think, “Well, the world is less just than it would have been had I gotten my way.” And so the thought that democracy is this engine that produces justice just seems to me to be false. And I think that we are giving short shrift to the value of democracy when we don’t recognize the slightly less attractive features of it. Because it seems to me that for all of its flaws, Winston Churchill was right. This is the best there is. [laughs] [crosstalk] Right. Good.

Zach: Well, yeah. And one thing I say to emphasize that point of just how fundamentally we can disagree on even the simplest moral problems, you know, there’s the well-known trolley problem that the philosophical or ethical problem. And you can imagine we can disagree on even the simplest problem of whether– for people that don’t know– whether you pull the lever to divert this train and have it kill, you know, as opposed to killing four or five people, have it kill one person. But you have to make the decision to pull the lever. And we can disagree, you know, people have argued over this for a long time. You can even imagine polarization around that issue where, you know, a version of the trolley problem in politics where liberals were on one side and conservatives were on the other and they very much viewed the other side’s stance as completely immoral and unjust. The fact that we can get so divided on even the simplest issue should give us pause when we form very certain confident views about how evil the other side is.

And getting back to your point about the way I view these polarization problems like you were saying, more and more people focusing on these issues can be unhealthy because it’s almost like a magnifying glass effect where you’re focusing all the social energy in one place and creating this destabilizing and anger emotion-producing thing in one area. And even Ezra Klein talked about this in his book, you know? He ended his polarization book with the point, “we focus too much on these national problems that we have no influence over, and we just are becoming more outraged and throwing energy into this divide. Maybe it would be better if we focused on local things that we could actually influence or things in our community as opposed to adding fuel to this polarization fire.” I’m curious if you’d agree with some of that.

Robert: Well, the Klein book is interesting. It’s written for a particular audience, it’s more of a narrative than-

Zach: -I found a very biassed, personally.

Robert: I can see why one might say that. So, it’s of its kind, it’s a perfectly fine book. One thing I think is important, maybe just to take a step back, I think it’s important to sort of introduce some distinctions when we’re talking about polarization. There’s so much, especially in political commentary and in journalism, there’s so much talk about polarization and it’s being bad. That there’s not a lot or not a similar degree of talk about what it is. And I think that there’s too little talk about what it is and why it’s bad. It’s not hard to come across political theorists, political commentators, politicians even, who talk about polarization in a way that I think betrays or suggests the view that animosity among citizens is always bad to any degree. [laughs] Or disagreement always needs to be resolved in some way that leaves all parties satisfied. That rancor is a sign of a democratic dysfunction. I happen to think all that’s false. [laughs] I think that democracy runs on disagreement and division. I think that, again, part of what it is to respect or to fully acknowledge our political equality is to recognize that adult citizens get to make up their own minds about things and they get to make up their own minds about how they should make up their own minds. So what level of information is required, where the information needs to come from, these are all things that I’m not required as a citizen to defer to anybody else’s judgment about.

Now, what that means is that even when we’re all as citizens trying to do our best as custodians of the public good, it’s very unlikely that our judgments about political matters are going to converge on to some common view. So it seems to me that the late 20th-century and early 21st-century political philosopher John Rawls got something right. Political disagreement over pretty central normative matters is the direct implication of our freedom and equality. It’s not, therefore, a mark of some kind of political failing. In fact, Rawls said, “Consensus is suspicious.” [laughs]

So it seems to me that disagreement is inescapable in a society of free and equal people. It also seems to me that political disagreement is disagreement over pretty important values like justice and freedom, liberty, dignity, respect. And so the idea that if we’re doing democracy correctly or properly, there won’t be heated tones and there won’t be real division and there won’t be real animus strikes me as a mistake. So it seems to me that depolarization– or let me put it slightly differently– the problem of polarization cannot be simply the problem of political divisions and divisiveness and dislike and animus. Some degree of divisiveness and animus and dislike is just a necessary part of politics when you’re aspiring to realize the ideal of a society of free and equal self-governing citizens.

So if polarization is a problem, where is it? What is it? Where does it reside? And I want to suggest that the way to think about the problem of polarization is to say, “Well, polarization is the problem of, or the problem of polarization is better understood as follows: Too much of our political division is driven by cognitive and affective forces that don’t track actual differences of opinion. [laughs] Right? Your listeners might be aware of this, but it’s always worth repeating. Forget about parties and political platforms and party leaders and politicians, forget about them for a second. The American electorate is no more divided over ‘rubber hits the road’ political policy questions than it was in the 1990s. In fact, on a lot of pretty central questions of political public policy, in fact with respect to a lot of the questions of political policy that were the main sites of political division in the ’90s– think about gay marriage in the ’90s, stem cells, you know? The American electorate has actually come closer to consensus. That is, we’re less divided over certain kinds of what were once very divisive issues 30 years ago. We’re less divided now. The problem in American politics at present is not that we have these deep divisions among the citizenry about what the government should be doing, it’s that we believe that we have these deep divisions over what the government should be doing. And on the basis of the perceived or the assumed divisions of that kind, we dislike each other more, we distrust each other more, we walk around with caricatures versions of what the other side thinks and what they believe and how they live, despite the fact. So we dislike each other more but have actually relatively less that divides us at the level of policy. That strikes me as the problem of polarization. So our perceived political divisions are a kind of mirage. How’s that sound to you?

Zach: Yeah, I think we’re largely on the same page because in the book I’m working on and sometimes in the podcast, I spend time… You know, defining the problem is important. And the problem, as you say, is not that we disagree or even strongly disagree, it’s that seeing the role of these negative emotions and how we view the other side and the distorted views… Not just about, because like you said, there can be distorted views about how much the other side disagrees with us that the number of people that held X position. But there’s also distortions around the motivations even for the things that we strongly disagree on, like specific issues. You know, immigration, we can have these worst-case scenario interpretations of what the other side’s stances are about and view them as all those bad as the worst people on that side, etc, etc. So I think it’s very important to define the problem, and one thing I often say to politically passionate people to get them to see the wisdom of these ideas– and I think it’s tough because the word ‘depolarization’ is probably not the best word because I think people interpret that to mean we’re going to depolarize your beliefs and move your beliefs to some moderate state. It’s increasingly seemed to me as not a great word because that’s how people interpret it. So it’s not about changing their beliefs or as you say, their emotional investment in those beliefs and political goals and willing to work hard towards things, it’s about examining the role that these negative emotions play. And I try to tell the politically passionate people, “Can you see how this anger and this dehumanization that this worst-case thinking about the other side helps create the very things we’re angry about?”

And to give an example of that, James Druckman and his colleagues had a study showing how higher levels of partisan animosity before COVID were later linked with more polarised and more extreme COVID stances on either side. Like, they either being really for strong COVID restrictions, or practices or being for super laxed COVID reactions and stances. And this is just to say that it’s helping make the case that our anger can be helping create and polarise the very things we’re angry about, and helping shift our beliefs and people’s beliefs to the outside based on that anger. And I’m curious if you think that’s a persuasive argument to people that are politically passionate.

Robert: Well, I think it’s true. [laughs] Sometimes good philosophical insight does not always run in tandem with what’s persuasive. But one thing just to say about the kind of research is it also looks as if strong partisanship was positively correlated with over or under-estimations of the kind of threat and severity. [laughs]

Zach: Exactly. Yeah.

Robert: So, not only was in favor of the policies, it was-

Zach: It distorts our views of reality.

Robert: That’s good. So yeah, I think that’s right. Now, let me just sort of again make a further distinction given what Zach you were just saying, we can talk about polarization as the pulling apart of the parties or pulling apart of the political units, the political movements, that conservatives, the liberals, the progressives and however you want to characterize it, you know, and the consequent falling out of the common ground between them so that there’s this chasm between the left and the right that doesn’t seem bridgeable without somebody making a rotten compromise or conceding something to evil. There’s that. And maybe some degree of even that kind of divisiveness among political units like parties, some degree of that seems to me to be not only inevitable in a democracy, but maybe a sign of democratic health. After all, when you’ve got the parties that are sharply divided over identifiable issues, makes the job of the citizen figuring out where his or her allegiances lay. Given that, as a voter, the agenda is already set by the time you show up at the voting booth. So again, the parties making salient their differences by sort of focusing on their fundamental disagreements and their dislike for one another make the job of being a voter a little bit easier. Now it’s really clear what party stands where on which issues that I care about? All that stuff becomes very explicit and salient. So some degree of that pulling apart of the two parties so that they stand in clear opposition, in part by each one signalling their dislike of the other side and their opposition to the other side, maybe some degree of that isn’t bad.

But as we were just saying, the affective and cognitive side of polarization– and what I would want to say are sort of distinct phenomena that are called polarization– is where I think the right diagnostic focus is. Because, again, it seems to me that the problem is that our political divisions, including the party divides, are kind of driven by a hallucinated sense of who our fellow citizens are. In fact, it seems to me that the political parties and the candidates and the campaign managers and the pundits kind of benefit from this circumstance. That’s why I don’t think that any solution will be forthcoming from large-scale institutions and political leaders and the parties. They benefit from this imagined illusory division.

But the affective and cognitive phenomena– I just want to say a little bit about that– there’s this well studied robustly documented cognitive phenomenon that’s called belief polarization. Belief polarization is the tendency of members of like-minded groups, particularly when they are in one another’s presence, to become more extreme advocates and more extreme versions of themselves. Let me sort of make that distinction one more time. So we can think of political polarization as this sort of sociological phenomenon of the major parties or major political groups pulling to their ideological poles and letting the common ground fallout between them so that they’re results in a chasm and a lot of frustration and log jams and paralysis at the policy level. Belief polarization is something different. Political polarization is a metric, we might say, of the division between the Right and the Left or the Liberals and Conservatives or the Democrats and the Republicans. Political polarization is a metric of some kind of distance between two things. Belief polarization is not a metric of the distance between two things. Belief polarization is a phenomenon that occurs within a like-minded group. If anything, it’s a metric of the distance between your former and your present self. So, when groups of like-minded people interact, they become more extreme, they become more confident, they become less inclined to see counter-evidence as weighty, they become more inclined to dismiss as biased and unreliable any source of counter-evidence to their view.

And even more importantly, as like-minded groups shift into these more extreme doxastic that is attitudes with respect to their beliefs, they also become more ready to act on the more extreme beliefs that they hold. And something that some of your listeners will be familiar with is the phenomenon called the risky shift. The more extreme and confident we become, the more tolerant of risky behavior we become when the risky behavior can be shown to be in the service of the more radical and confident beliefs we hold. [laughs] So, like-minded groups become more extreme in their beliefs and their cognitive attitudes. But at the same time and for reasons that are not hard to discern, our more extreme selves are also more as effectively negatively disposed towards anybody who’s perceived not to be a member of the group or not to be a member of our like-minded group. So as we become more extreme, we also become more distrustful of, more suspicious of, more likely to attribute negative character traits, negative intellectual traits and untoward motives towards anybody we perceive to be on the outside of our group.

Let me put the package together. Interaction among like-minded people shifts us into adopting more extreme beliefs and cognitive stances towards our commitments that makes us more ready to act on their behalf, but it also is positively tied with escalating negative emotions and negative affect towards anybody who’s perceived to be outside our group. And so, if you’ve been to high school you know what this is, this is just clicks. [laughs] Right? When groups become more extreme and more insular in the ways I just described, they also become more hierarchical. Right? They become more and more reliant on tastemakers within the group to establish what it takes to be a member in good standing of the group. Belief-polarised groups become more reliant on internal slogans and behavioral cues that signal to other members their allyship. They begin to dress alike, they begin to pronounce certain words in the same way. In fact, you can already see this. I’m not sure, Zach, if you’re aware of some of this research about the pronunciation of words having a partisan valence.

Zach: Yeah, I’ve seen this a lot. It shifts a lot of things.

Robert: Yeah. Right. So if you’re listening to somebody on the news and you’re wondering where their partisan affiliation lies, wait for them to say the name of the country I R A Q. [laughs] Iraq or Iraq? I don’t even have to say where the partisan identification lies in that, Iran and Iran. Iran is a clear signal and the pronunciation Iran is a clear signal that you’re dealing with somebody who’s a liberal. So the thought is that these heavily belief-polarised groups become not only more extreme but more insular, more hierarchical, and ultimately, they become increasingly fixated on policing the borders between the in-group and the out-group. And I think that strikes me– maybe Zach you’re on the same wavelength– that strikes me as politically counterproductive. When our political coalitions are subject to internal dynamics that lead the coalition members to become more and more focused on detecting posers and fakers within the group so that they can be expelled, it strikes me as– from the point of view of real politics– it strikes me as just counterproductive.

Zach: Right. Building coalitions, yes.

Robert: Yeah. If you want to be an effective democratic citizen, you got to join a choir. You want the choir to grow. You can’t have it shrink. And so it looks to me like polarization isn’t only a diss… I want to even say it in the Sustaining Democracy book. One of the central pillars of the argument is that the dysfunction of polarization is not properly located within the animosity for the other side, the divisiveness towards the other side, the disgust and distrust with the other side. Those might be problems, too. But part of the problem of polarization is the impact it has on our alliances. It makes less able to be a member of a successful political coalition. Can I just give one real quick example? I have some initial mainly anecdotal data in the form of a couple of online threads.

Zach: Sure.

Robert: Zach, you may remember two years ago or whatever it was the Met Gala where Alexandria Ocasio-Cortez wore a dress with a slogan on the back of it. Do you remember the slogan?

Zach: It was something about doing something to the rich or something.

Robert: Tax the rich.

Zach: Oh, right. Yeah.

Robert: Okay. She was wearing this very elegant dress and it had in big red letters and it looked like it was painted too and even spray painted “tax the rich.” For reasons that were incidental, I happened to just be following some social media threads about the Met Gala and all the rest of the night that this was happening, and I saw something very interesting develop with respect to AOC’s dress. And I think it’s a nice illustration of the internal dysfunction, you know, the way polarization undermines our coalitions. So there’s live streaming, there’s all kinds of things, AOC is wearing a dress that says ‘tax the rich’ on the back. And you start seeing people commenting and I love her so much and, you know? Eventually, people on a couple of the threads start posting like, “Yeah, every billionaire! That billionaire is a criminal.” And others would say, “Yeah, Jeff Bezos needs to pay his fair share.” And others would say, “All property is theft.” [laughs] So you started getting different levels or different grades of liberal to progressive to more radically progressive ideas about what the slogan ‘tax the rich’ might mean, ranging from ‘it ought to be a crime to be a billionaire’ to ‘we should have a much more aggressively progressive tax system.’

And I started watching and I’m like, “Well, this is interesting. Because what exactly does tax the rich mean? I guess it’s consistent with a fairly moderate but left argument for progressive taxation. Yeah, Jeff Bezos isn’t paying his fair share, close the loopholes.” You know, this kind of thing. And it could be consistent with more radical doctrines like any earnings above a certain number is just taken back by the state. So I started monitoring this because I thought this was interesting. And what was interesting about it was how quickly the threads devolved, not into sort of disorderly name-calling over the policy. You saw people initially saying things like, “If you think tax the rich just means we need to close the loopholes in the existing tax system, you might as well be Ronald Reagan.” Right?

So there was that kind of initial we’re disagreeing over what the right tax policy is. But that lasted for only a couple of minutes. Ultimately, the threads became a kind of mudslinging about who the real progressives in the discussion were. And that struck me as deeply dysfunctional for a political coalition. The fact that we disagree, we all want something to change and could say the participants in this discussion all wanted something to change about the tax structure, and they wanted changes in the tax structure that moved in a progressive lefty kind of direction, but they gave up on the discussion of what the right tax policy should be and embraced a different discussion, who is the real progressive? And that just looks to me like okay, this is no way to achieve any political goal. It is to succumb so quickly to the tendency to give up on the substantive discussion, and then just try to establish the borders between the authentic progressives and the posers. That’s what polarization does to us.

Zach: That’s what I loved about your book. Yeah, I really liked your focus on the hidden, basically, the less discussed negative aspects of this us-versus-them polarization and how it makes the group’s more fractured and more contentious even amongst people that are quite politically aligned. And you gave a great example, and it’s like we can see this in so many ways on the Left and the Right. People just become more focused on purity. And there was a good article about progressive nonprofits going through chaos in the wake of the George Floyd and anti-racism discussions. It was an intercept and a good article for anyone who wants to look at that. But it was just an example of how even amongst people that are quite politically aligned, we become unable to form coalitions. And politics, for people that actually want to get something done, is about forming coalitions. And I think it’s also related to the saying that perfection being the enemy of the good. You know, your sense of perfection being the enemy of actually getting something practical done, and both sides become more and more fractured in that way and people become less willing to speak up to the more polarised and angry people in their group. Which I think gets back to how I would say us-versus-them animosity helps create some of the very problems that upset us because the more that we give power to the more angry and highly polarised, the more that gives power to the highly polarised on the other side who have a lot of anger and so on and so on. I really liked your focus on that part of it, the internal part of it.

Robert: I appreciate that. Can I just… I want to add one thing. I agree with what you’re just saying. Not only does polarization sort of create the conditions that we tell ourselves with our lamenting and regret, it creates the very conditions that we think are so terrible. I want to suggest one further thought, though. polarization turns us into the kind of people we hate the other side because we imagine they are like that. polarization punctuates within us the character traits that we claim to be the basis of our disgust and animosity towards the other side. Put it this way. polarization encourages in us not only the thought or the idea, but the attitudes, the disposition and practices that are fundamentally organized around the idea that democracy is possible only when everyone is just like me. And that strikes me as a fundamentally anti-democratic idea that there can only be democracy when people are just like I am. It’s fundamentally anti-democratic to think that. But that’s what polarization does. And often, we find ourselves in that heightened state of belief and affective polarization because we’re engaged sincerely in democratic activity. [laughs]

Zach: Yeah, like you say, it’s counterintuitive and a bit… Yeah, it’s hard to examine. It’s hard to solve for a reason because so many of the things, I think, we don’t have analogies for. We have a lot of analogies to the natural world but I feel like this is such a human dynamic that’s very unique that it’s hard for us to understand the complexity of how these dynamics work. It’s something I often think about. Like, if we had better natural-world analogies for this, it might be easier to tackle. But anyway, I know we only got a few minutes left so I want to ask you, when it comes to what we might do about these problems– like say, we could put you and made you king of the US for a while and you were given full rein to to combat this problem. Do you have confident opinions on what we would do at a policy level? Because I know in your book, you do focus on the need for more people to do internal examinations and considerations, which I believe is hugely important to a cultural change. But I’m curious about if you take some specific steps policy-wise.

Robert: Well, I don’t like the framing of being king but… [laughs] I think that we make progress in thinking about polarization and depolarization when we focus on the cognitive and affective aspects of polarization that enables, I think, a pretty solid response that Sustaining Democracy book tries to develop it, to polarization skeptics. polarization skeptics are the people who think that polarization is a false diagnosis because it’s really just a kind of both ciderism or the idea that we need to depolarize is really just a polite way of saying that nobody can really believe anything or that you’ve got to invite the local White supremacists over for coffee and these kinds of things. When you focus on the internal dynamics of polarization and the way in which polarization undermines our capacity to be members of a functional democratic coalition, I think then you get to just a different kind of argument for why we need to start thinking about depolarization, which is that if you want to pursue justice and you want to see justice done, you’ve got to hold the coalition together.

And polarization, forgetting about the people who are your opposition or your obstacles, polarization doesn’t go away when you start ignoring your opposition. It just turns you against your political allies. So, two very quick things. I think it’s important to realize that polarization doesn’t get fixed, it’s not something that can go away. polarization in its cognitive and affective dimensions are just part of our cognitive makeup and affective makeup as the kinds of creatures that we are. So the task is not to fix polarization or to eliminate it or to eradicate polarization, it’s to manage it and to keep it within constraints that render it not so dangerously toxic as current levels of polarization in that affective and cognitive sense or the degree to which that act affective and cognitive sense of polarization has become toxic. We need to contain that and constrain it in certain ways.

Now, I’ve got two pretty counterintuitive suggestions and I don’t know that either of them amounts to much at the level of political policy, although it does suggest certain kinds of policy upshots. First thing to say is that I don’t think that the problem can be fixed at the level of the President and the Senate and the Congress and the law. I don’t think that the problem of polarization is the kind of thing we should count on any existing political institutions or agents to fix. They benefit too much from it. When the citizenry is divided in the way that the US citizenry is divided, it makes the task of a campaign manager and a political strategist a lot easier because it’s so much easier to just talk about and to stoke your allies and your likely voters distrust of the other side. So much easier to do that than to actually lay out the details of policy in ways that can keep your likely voters on board. And so politicians and parties and candidates are the beneficiaries of polarization so we can’t count on them to fix it. Two things– initial thoughts. One is that I think that, as I argue in the first book and what turns out that now is a trilogy– there’s a third book coming. The first book is Overdoing Democracy as I mentioned at the beginning of our conversation, Zach. And there, I said, “Look, we need to reclaim segments of social space and regions of our social environment for engaging in activities where we’re cooperating with others, but don’t know what their politics are like.” That’s not suppressing political difference, that’s just doing something where politics is beside the point. The fact that I’m sure many listeners have found what I just said puzzling– there could be an activity that I’m engaging with others that’s cooperative and politics is beside the point, what in the world could that be? That that strikes us as a strange thought is, I think, a symptom of the depth of the problem of polarization.

So here’s just one very, very quick example. And again, this is not at the level of large-scale policy but as listeners might be able to discern, although I live in Nashville, I’m not originally from Nashville and not originally from the South, that’s New Jersey you’re hearing in my voice. So when I moved to Nashville in 2001, I don’t know anything about country music or I don’t know anything about country music traditions. I know a little bit more now than I did when I moved from New Jersey. But one of the things my wife and I started doing a little while after we came down to Nashville is that we started investigating, as it were, bluegrass and country music as a sort of American musical traditional idiom. And eventually, I started going every now and then– not regularly anymore since the pandemic, although maybe I’ll start up again– I started going to a bluegrass venue. It’s a dive bar in Nashville that has real top-quality bluegrass. Now, part of what was interesting about that activity is that I go to the venue, I don’t know a lot about the idiom of this style of music, I know some things about music but I don’t know anything about this particular idiom. But because the place is just like you sit down at a table and whoever’s sitting down next to you is just somebody who could be a stranger, I started to get an appreciation for the way in which other attendees at this what turned out to be an open mic kind of bluegrass jam night at this one venue, I’ve got a real appreciation for the kind of command that some people who just happened to be sitting around me these evenings had of the music, where you’ll just be sitting there listening to the guy and a stranger sort of leans over and says, “Oh, you know, the mandolin player’s great grandfather wrote this song.” And you say, “Oh, really?” Like, “Oh, yeah. And the bass player is the guy who performed on Johnny Cash’s song.” Eventually, you realize that there’s a tradition and an idiom. And even further with one or two particular attendees at these events, I started getting the appreciation for their aesthetic sensitivity. Eventually, just by showing up, people will say, “Hey, it’s you again.” You know? I don’t know who these people are, they don’t even know my name, but they recognize me.

And listening to them talk about the aesthetic properties of the music or the way in which the song was performed, or how the performers on the stage did something that was unusual in this particular performance of this particular song, these are things I was totally aesthetically completely insensitive to. I wasn’t able to hear. And I’m a musician! I wasn’t able to really hear some of the nuances that these guys who just happened to be showing up like me were very sensitive to. And I thought this was important for democratic politics for the following reason. We weren’t doing politics, right? No. We were talking about we were experiencing the music. The political theorist in me had all kinds of reasons to think that the particular people I’m thinking about right now probably don’t vote for the same people I vote for in national and local elections. They probably have political views that I don’t accept, who knows? But nonetheless, in the course of interacting with these guys about this music, I was able to perceive their virtues in a way that wasn’t so tightly tethered to my sense of who’s on the right and who’s on the wrong side of the political issues of the day. That is, in talking about this aesthetic form, I was able to appreciate these other people’s perspectives on this music.

And that had the following effect: were I to discover what I suspect might be the case that the particular people I’m thinking of right now are my political foes or on the opposite side of all the things I care about politically. Were I to discover that, I would have a much harder time simply writing them off as human beings. [chuckles] Because I engaged with them in an activity that allowed me to see the ways in which they have values that are legible to me as worthwhile, sensitivity that seems to me to be sophisticated and the product of a kind of intelligence and attentiveness. They care about things. [laughs]

Zach: Right, seeing their humanity.

Robert: Yeah, and seeing them in a context where they could display their virtues in a way that’s not tethered so tightly to their partisan identity. I think that was civically deeply, deeply important. So one of the things I would say then is that insofar as it’s possible at the level of policy to create spaces, social spaces and physical spaces that are suited to that kind of interaction, we should pursue that. Now, let me just put a little bit of meat on the bones. The third book in the trilogy which I’m writing now is about the political value of solitude. Part of the argument there is that our capacities for reflection, for imagination, for thinking about what’s possible in our political world, for thinking about how we can get from where we are to someplace better, these are essential reflective introspective tasks for the democratic citizen that our current political environment or saturated social spaces with politics, our current social environments don’t permit. And so part of the argument there, and this connects up with the thought about the bluegrass bar, is that we need to understand that or start understanding that democracy needs an active citizenry, yes, but democracy also needs a reflective citizenry. And some of the present modes– and indispensable, I would even say– modes of democratic action undermine our reflective capacities.

And so part of the task of better fulfilling the democratic ideal of a self-governing community of political equals is to figure out ways to create more social spaces where people can engage in a kind of solitary reflection. And so on this view, museums and parks become really central democratic institutions. Not amenities, not luxuries that well-off districts in the country might be able to afford, but the idea that there’s a public democratic service that museums and parks and even more importantly public libraries play that makes them democratically essential spaces for people to be alone with their reflection is really, really important. So if I were just to go back to your question, Zach, I’m sorry this is a long-winded way of putting it. If I were somebody in charge of this, I’d say, “Yeah, we need a way to combat the encroachment of commercial interests into the entirety of our social spaces. And we need to find ways to preserve, restore, and create social spaces of a particular kind. Social spaces where people can be alone with their thoughts.”

Zach: Yeah, I liked that part about your book, too, focusing on the internal thought. It really spoke to me because some of the things that I think where I’ve reached good understandings of the problem and what to do about it– and understanding the other another side too, you know, the things that other people think– was just me sitting around thinking about it and giving it thought. I wouldn’t have been able to do that in the heat of debate or reading social media or having conversations. It’s something that only came from going inside and thinking things through. But you saw that that was a really important point. And…

Robert: Well, I appreciate that.

Zach: Yeah, this has been great, Robert. Thanks a lot for your time. And yeah, looking forward to your next book and I’d like to read your first book in the trilogy, too. I haven’t read that one. But thanks a lot for your time. I appreciate it.

Robert: Well, thank you. It was really nice to talk to you and thanks for the invitation.

Zach: That was a talk with Robert Talisse, author of Sustaining Democracy: What We Owe to the Other Side. I highly recommend his book; it’s one of the best books on the subject I’ve read. 

And just a note that my own book Defusing American Anger is out now on ebook and the Kindle store: you can learn more about that at www.american-anger.com

This has been the People Who Read People podcast, with me, Zachary Elwood. 

Thanks for your interest, and thanks for listening.

Categories
podcast

Analyzing behaviors in aviation security, with Philip Baum

Aviation security professional Philip Baum (www.avsec.com) talks about analyzing behavior for aviation security and risk assessment purposes, and for security purposes in general. Transcript below.

Topics discussed include: looking for deviations from the baseline behaviors normal in an environment; successes of behavioral analysis for security purposes; what can make some of this work controversial; thoughts on what aviation security does wrong. 

Episode links:

Resources related to our talk:

TRANSCRIPT

Zach Elwood:

This is the People Who Read People podcast, with me Zachary Elwood. This is a podcast aimed at better understanding other people, and better understanding ourselves. You can learn more about it at www.behavior-podcast.com. And if you like this episode, you’ll probably find a good amount more episodes you like in my back catalog. I have episodes on security and policing, I have episodes on mental health, I have episodes on reading behaviors in sports and games, and more.

On this episode I talk to Philip Baum, an aviation security consultant and trainer. Our talk is focused on behavioral analysis: the studying of human behavior to detect threats. We focus on the aviation industry, but much of what Philip says is applicable to security and threat detection work in general.

Philip has a long resume and you can learn more about him on his website avsec.com: that’s avsec.com, avsec is short for aviation security. I’ll read just a little bit from his website about his history:

He’s a security professional with more than 35 years’ experience, primarily gained in the international civil aviation environment. He started working in the aviation industry in the 1980s, when he joined Trans World Airlines’ security subsidiary at London Heathrow. From Duty Manager at Heathrow, he moved to TWA’s International HQ where he ultimately became Manager Security Training and Auditing. He left, in 1996, to establish his own company, Green Light, through which he serves as a subject matter expert for the Airports Council International (ACI) in the area of Behavioural Analysis, and runs training courses for them. He also designs and delivers the International Air Transport Association’s (IATA) Inflight Security courses.

He devised and developed a security system called Tactical Risk Assessment of People, which is based on non-racial profiling, observational and questioning techniques. He also established, and chairs, the Behavioural Analysis series of conferences, as well as the DISPAX World trade shows on hijacker and unruly airline passenger management.

He served 24 years as the editor-in-chief of Aviation Security International from 1997 until 2021. The general media use Philip’s services when in need of expert comment; he is a regular guest on CNN, Sky News and the BBC.

Philip’s first book was released in 2016: it was called Violence in the Skies: a history of aircraft hijacking and bombing.

Okay, here’s the interview with Philip Baum…

Zach: Hi, Philip, thanks for coming on the show.

Philip Baum: It’s a pleasure to be here. Thank you for inviting me.

Zach: So, maybe we could start with you giving a quick summary of your career and what has interested you in this space.

Philip: I guess I started my professional career within the aviation industry, and I’d always had a dream about aviation. I grew up on the flight path into London Heathrow and would watch all of the aircraft flying in on their final approach from my bedroom. But I never wanted to be a pilot, I was always fascinated by both the people that worked within the industry and the people that were travelling. And so perhaps it was no surprise that I eventually found myself working at Heathrow Airport, and in a security capacity. And the programme I found myself working on was a passenger profiling programme. Now some people might think the word ‘profiling’ is a swear word, but it’s not because I’m talking about non-racial profiling. I’m talking about identifying people that might be a risk. And that was something I was very actively involved with throughout the 1990s. In fact, in 1996 when TWA went into chapter 11, I actually left TWA and set up on my own. I set up my own consultancy programme company called Green Light. For the last 27 years, that’s what we’ve been marketing– behavioral analysis, identifying hostile intent, and hopefully developing systems where we can identify the person rather than the item. So we’ve been less concerned about the gun, the grenade, or the bomb, I’m more concerned about the person and what their intent is.

Zach: What are the specific areas of the airport or flight process that you focus on?

Philip: The two areas of aviation security that I’m particularly interested in are in-flight security, so that’s unruly passenger management and hijacking management, but also in the behavioral analysis and what happens at the airport. I guess, ultimately it’s about the people and about identifying people that might be a threat, and identifying the best way to actually manage those threats in the worst-case scenario. So most of my work has been airport based, very much looking at how you can incorporate behavioral detection or what I’m still happy to call passenger profiling into the security operation, because I firmly believe it should be our first line of defence. And I think if we look around the world, we tend to find that everybody wants to use technology. They all want to actually have a system where the computer says, “This person is a threat.” Whereas I think we should be using the best technology of them all, and that is the human brain. Ultimately, it’s what we tell the general public to do. We tell people to see something, say something. And yet somehow for some reason, we feel that when it comes to airport security, we would rather an archway metal detector or an x-ray machine do the job for us. And all of those technologies are great and they have their place, but they need to be used intelligently. And if you look at the history of attacks against aviation– and I have to say I did write the book on it, Violence in the Skies: A History of Aircraft Hijacking and Bombing– through my research for the book, I found that actually before almost each incident, there was somebody saying that they thought that something was wrong. But they often didn’t act on it. And I’m going back and including events like 9/11. You know, there were 11 out of the 18 hijackers who were identified, but people didn’t act appropriately having been concerned about people’s behavior.

Zach: Do you think a part of that would be a factor and there will be people afraid to be wrong and be perceived as culturally or racially insensitive or things like that? Could that be a factor?

Philip: I think there’s no question that people are frightened of reporting. And yet, I find it really bizarre that when it comes to airports and it comes to airport security, for some reason the general public expect everybody to be treated the same. Now, of course, we’d all love everybody to be treated the same and everything to be fair, but unfortunately, security isn’t fair and security can’t be fair. And what really troubles me is the fact that we want everybody to be treated the same way before they get on an aircraft, and yet we accept the fact that when you get off an aircraft at of an international flight, you go through immigration controls. Immigration don’t treat everybody the same and yet every day they find people doing something wrong after they’ve got off an aircraft. At Customs inspections, there’s the green channel or the red channel. And in the green channel, customs officers pick on certain people because of their appearance and their behavior. And every day they find somebody doing something wrong after they’ve got off a flight. So it always begs the question, why aren’t we doing that before people get on a flight? If we allow behavioral analysis to be used in airports, why don’t we use it within the security pre-flight screening process?

Zach: When it comes to the use of behavior, are there certain things that stand out to you as top of mind for, you know… And I don’t know how much of this you can talk about because I don’t know how much is kind of industry secret knowledge that people don’t talk about, but are there things you can talk about when it comes to behavioral analysis and prediction?

Philip: I think the key to it is actually understanding the baseline. And this isn’t only about aviation security, this is in any environment. If you’re at a sports stadium, you have expectations of behavior from different fans, from the players, from the people that work within the sports stadium, from the people that live in the local environment, from the taxi drivers, from all of the other security services that are operating at a given venue… You could do the same in a retail environment, you can do the same on a beach, in a casino, at a health club. Wherever it is, most people that are working there understand the baseline for the environment that they’re working in. And what we’re actually asking people to do is to identify when somebody doesn’t match the baseline. And if somebody doesn’t match the baseline, we’re not accusing them of anything. We’re just saying that that person warrants further inspection. So if it’s at a train station and somebody is actually giving you cause for concern because of their behavior, you’re not going up to arrest them. But you might actually be going up and actually starting a conversation with them. And that can be done in a very customer service-focused manner. It doesn’t have to be accusatory in any way. And actually, you might, through that conversation, elicit information that will help you resolve your causes for concern. Ultimately, the people in public places and in crowded places that we’re likely to end up focusing on more than any other will be people that are on their own. Because the is less leakage of emotion and behavior by somebody that is on their own than people that are with their family members, with their friends and with their colleagues, where you see the normal banter, the normal interaction and normal facial expressions. So somebody on their own, yes, they might be more likely to be– I’m going to use the phrase ‘picked on’– but they might generate greater concern in the eyes of a trained security officer purely because they’re not actually displaying emotions that are present in normal day to day communication.

Zach: Are there other major things that stand out when it comes to behaviors? I’m wondering if there’s maybe some things about, you know, say on the security line if people are acting a certain way? Or can that be really hard to say because, you know, anxiety, people can be anxious for many different reasons and such.

Philip: There is no question that people can be anxious. And listen, I come from the aviation industry, and it is estimated that actually 40% of people that are arriving at an airport have some degree of concern when they arrive at the airport. Whether it’s fear of flying or fear of the process or fear of losing their luggage, or just concerns about time and queues, lines that they might have to wait in. There’s a lot of stress at airports. So we’re not just looking for the normal day-to-day stress that a trained security operative will be able to identify and distinguish that from somebody that might actually have hostile or negative intent. What we’re trying to do is, as I’ve said, identify deviances from normal baseline behaviors and to identify a whole range of different threats. And the fact that we’re looking for a whole range of different threats actually helps address the concerns that people have that we might end up racially profiling people. Because, for example, we’re not only looking for the terrorist threat, we’re not only looking for the criminal that may be the shoplifter, we are also looking for the person with poor mental health that might be a threat to others or indeed to themselves, we’re looking for the insider threat, we’re looking for victims of human trafficking or the traffickers themselves. And obviously, the list of suspicious indicators that you might focus on will vary from location to location and from industry to industry.

And for me, the classic example of behavioral analysis, both working and not working, I can take you back to the Ariana Grande concert which some of your listeners may be familiar with that took place at the Manchester Arena five years ago, where Salman Abedi actually arrived at the arena well after the concert had actually began. And he was carrying a backpack, which is not how people normally come to a pop concert. He arrived late, he was on his own, he sat in a secluded part of the arena kind of out of sight. He was observed for almost an hour and a half by various people, including one security guard who did absolutely nothing. He was seen first of all by members of the general public, and such was their concern that even members of the general public went up and spoke to Salman Abedi and even said to him, “You know what? It looks a bit strange somebody like you arriving here with a backpack sitting in this location. What are you doing here?” And Salman Abedi said, “Well, I’m waiting for somebody.” And the person that saw him wasn’t happy and went to speak to a security guard. And the security guard had said, “Yeah, I’ve already seen him. I’ve already clocked him. I’m already looking at him.” But he didn’t do anything, he waited for somebody else to come. And then the supervisor or a more senior person came along. And the two security guards chatted with each other about what they would do if Salman Abedi were to do something dangerous. And they actually said, “Well, maybe we’ll jump on him.” But they were both clearly concerned. And that security guard in the inquiry following the event, when he was asked, “Why didn’t you do something?” He said, “I thought I would be accused of racial profiling. What if I got it wrong?” And as a result, many people lost their lives and hundreds of people were injured, because Salman Abedi eventually blew himself up despite having been observed by security staff for nearly an hour and a half. And so it shows that people had concerns and therefore behavioral analysis actually does work. But behavioral analysis doesn’t really work unless you’ve also got the mechanism and the operating protocols to make sure that people do act on their concerns, and that we don’t victimize security guards for getting it wrong. And providing they’re not just picking on somebody because of the colour of their skin or their sexuality or some discriminatory factor, providing they’re doing it because they can actually put into words their concerns that here, using the example of Salman Abedi, was a young male with a backpack that was arriving after a concert began, sitting out of sight of most of the people and behaving unusually, not maintaining eye contact with anybody, and his demeanor was not that of somebody that was waiting for a relative to come out of the concert at the end.

Zach: To your point for 9/11, I remember there were examples of people noticing unusual behaviour, and I think that even included people noticing the behaviours of the terrorists long before the attacks when they were doing their test flights and such. Is that… Am I getting that right?

Philip: Yeah. No, there were people that reported. And even if you go to Richard Reid, the Shoe Bomber who tried to carry out his attack a few months after the 9/11 attacks, you know, why did Richard Reid not attack El Al the Israeli airline as planned? Because he did a test flight and he was identified as a possible threat to the flight. And he went away and he said, “I know I’m not going to get through the security system. They are going to pick on me.” So he ended up targeting American Airlines. And indeed, what did Richard Reid do? He turned up on the 21st of December 2001, the anniversary of the Lockerbie disaster, and tried to get through the system. He was identified as a possible threat. He was delayed so much at Paris Charles de Gaulle Airport that he actually ended up missing the flight, was sent to a hotel at American Airlines’ expense, and the following day he came back and basically the people in charge basically said, “Hey, we gave this guy a hard time yesterday, let’s let him on the flight now.” So there are numerous examples of behavioral analysis working. Now I think there will be some people that will say, “Yeah, 11 out of 18 hijackers on September the 11th were identified. Why didn’t they do anything?” Well, there are various reasons why people don’t do something. Often, it is the time pressure that is put on, particularly the aviation industry, with the desire for on-time performance. Because of course, beyond those 11 hijackers that were identified, there were probably another couple of 100 passengers that were also identified as being a possible threat that day who were not a threat. And it does take time to actually implement a behavioral analysis system, but personally, I think it is far more effective than the routine X-ray screening of all bags and asking everybody to walk through an archway metal detector. Which is, as I say, it’s great theatre, it looks good, and many of these technologies are very useful tools to have. But we need to find a way to make sure that if people have got concerns, people act on those concerns.

Zach: The Ariana Grande bombing made me think of a very minor incident, but it was one that was interesting to me. It was a thing from a few months ago, a basket ballgame in America where an animal rights activist was trying to run onto the basketball court and was immediately caught by a security guard. It was interesting because I think there were things about that person’s behaviour sort of similar to what you were saying where I think these people arrived at their seat late and they didn’t seem interested in the game, I think they were just kind of like looking tense and looking at the court. And so the person suddenly rushed from their seat to the court and it seemed like the security guard had been eyeing them as unusual and immediately caught them basically right after they got out of their seat. I think it was another of those cases where the security guard just was trained to know this is pretty unusual behavior from this person, they seem like they’re planning to do something.

Philip: It’s interesting because I’ve been involved in security operations at a number of major sporting events and indeed, what we are often asked to do is when we see somebody, we’re told to keep an eye on them. And I always have a problem with that because that might be fine from a police law enforcement surveillance perspective where you keep an eye on somebody, but if you’re brought in as the security professional to prevent potentially a suicide bomber actually reaching their target, you don’t keep an eye on somebody, you act. And as soon as you’ve identified that person, you take steps to try to neutralize the threat. Now, that doesn’t mean neutralize the individual, but it does mean neutralize the threat. And that means you need to interact with that person. You don’t wait for them to get to the security checkpoint. Again, I’m thinking about a sports event where you may be having patrols outside the stadium. You don’t wait for the person to get to the ticket counter to challenge them. Because if they were a suicide bomber and they did have suicidal intent, then the moment you challenge them at the security barrier and they detonate their device at that point, you have increased the number of casualties tenfold. You actually want to intercept that individual in advance of the security checkpoint, or indeed potentially, after the security checkpoint. But not at the most crowded densely packed area of your security operation.

Zach: And I guess the seeming ambiguous nature of some of this work is part of what makes it hard because some people, even if you have your list or your training that’s done well, from an outside perspective, the questioning of one person can seem kind of subjective and random to the outside eye even if it’s done in a great way. So I think that… Would you agree that the subjective seeming nature of it can add to the hardship and the reasons that people can often find it controversial even if it’s done well?

Philip: Yeah, I have to agree. Listen, it is subjective by its very nature. And as I said, we have this great desire to treat everybody equally and everybody the same. But let’s face it, that’s not what law enforcement does. The police when they’re going out on patrol, they patrol some areas more than others where there is a greater chance of there being a criminal act perpetrated. The types of technologies we even implement at different locations are proportionate to the type of threat that exists at that location. And if you are trying to secure a premise, you need to act on concerns. You can’t just act because a system alarms or just because somebody sees something on an X-ray monitor. That is poor security. The number of terrorist plots that are identified around the world by law enforcement communities are not identified because we’re keeping every single member of society under surveillance. They’re identified because the security services are focusing their attention on certain areas more than others. And that is an unfortunate necessity of everyday life. That’s what we are paying our security services to do; to keep us secure. And yes, it will mean that some people are possibly picked on when they are completely innocent. And that’s where the training kicks in. Because that’s where you don’t pick on somebody and victimize them, you actually identify somebody that you’ve got cause for concern. And using a customer service approach, you actually try and resolve your concerns. You have the conversation, and you actually try and elicit the information in a customer service manner.

We have to remember that there is no such thing as 100% security. We all know that. I find it amazing that after each, particularly aviation-type incident, the media often sort of say, “How is it possible that somebody could get through airport security?” And I’m sitting there thinking, “Of course, it’s possible that somebody can get through security!” Look at the prisons of the world. Nearly every prison around the world has got a problem with drugs or with small bladed items or cell phones and mobile phones managing to get onto the inside. How do they get inside? Well, they get through using insiders, they get through by using innovative concealment technologies or concealment techniques, possibly internal carries. Because if somebody has got the will to get through a system, they can find the way to do it. And a person hasn’t got to worry about wait times or customer service, they know that they’re already dealing with people that are supposedly the bad guys in society and their friends and family, and yet things get into prisons. So if things can get into prisons, things can get into airports, things can get into sports stadiums, and therefore we cannot just build a system that is based on screening technologies. And we need to supplement that with a human approach to security that yes, it is subjective, but it’s based on common sense. It’s based on the very thing that we asked everybody else in society to do; to report concerns. To see something, to say something. If you see a bag on a bus or on a train, you’re told to report it. Well, the same if you see an individual that is giving you cause for concern. You need to report it. Then it’s down to the training as to how you respond to it.

Zach: Yeah, that gets into something I’ve talked about in a couple previous episodes about behavioral analysis and security and interrogation situations; the line between what’s a controversial use, and what’s a good use of behavior is how certain you’re acting on it. Like you say, it’s like if you’re using it as a reason to just look into something more, that’s not really going to go wrong unless you do something really bad. But the problems come in when practitioners are too certain, you know, and the stories about cops thinking, “Oh, this person’s guilty because they did XYZ behavior.” That’s really where the problems come in. As opposed to just using that as one of many points and just interrogating someone a little bit differently or something.

Philip: Well, listen, I’m really troubled by a lot of the stories that I see in the press, both from United States, Canada, and indeed from my own country from the UK, where we see excess force used by law enforcement. Those are, of course, in the main isolated incidents and they are extremely regrettable. What I do know about law enforcement, and certainly I can speak about it from a British perspective, is that most police officers are actually almost not acting when they should, because they are terrified of being accused of profiling somebody based on their race, religion, color of skin, or sexuality. Which is why when we are teaching them, we’re saying when you’re describing a reason for arrest or for even having a conversation with somebody, you need to be clear in your mind what it is that is giving you cause for concern. It’s not about their ethnicity, it’s not about their gender, but it is about a behavior. So if you are saying that somebody was behaving suspiciously, write down what does suspicious mean in that context? If you say somebody was standing on the corner of the street looking left and right, looking as if they were trying to identify somebody and perhaps carrying out surveillance for a future attack, then you have actually put into words what you were concerned about. And even then, that doesn’t justify immediate use of force, it justifies an intervention of going to have a conversation with that person to find out is that person carrying out hostile reconnaissance for a future attack, or are they simply waiting for their girlfriend or boyfriend or partner to turn up because they’re late? So for every suspicious behaviour, there is a potentially good explanation for it. And we need to make sure that those people that are implementing behavior-detection programmes and reacting to it are trained to have those conversations using a friendly customer service-based approach. Obviously, in certain circumstances, that’s not always going to be possible. There will be people who will immediately respond to law enforcement– even a polite question– in an aggressive way. And that’s where these things can often start to escalate and we can end up in a place that we don’t want to end up in. But at least you need to justify your initial intervention on the basis of behaviors that you’ve witnessed that have given you cause for concern.

Zach: Any specific behaviours you’d like to talk about? Or do you think it’s mainly about the baseline, as you said, and just noticing major deviations from baseline?

Philip: It is about the baseline. I mean, you can come up with– and when I’m running training courses on this, we’ll often do an exercise in trying to develop a suspicious signs lists based on your operational environment. And you can come up with 100 or 150 suspicious indicators if you wish. The trouble is that you might well witness something that isn’t even on that list of 100 or 150 suspicious indicators. And actually, I think-

Zach: And you can’t keep track of all those in any way.

Philip: Yeah. I think actually it is important to actually empower the security operative to be able to use their common sense and to be able to utilise their own words to describe what it is that they are concerned about, rather than simply having a checklist of concerns. Obviously, there are the things that people always talk about. Somebody that is perspiring profusely or shifting their weight from foot to foot. Well, those may be causes for concerns. But if you’re at a sports stadium and you’re supporting your team, you might well be shifting your weight from foot to foot, you might well be perspiring. If you’re going on a Tinder date, you might be waiting for somebody in a restaurant and be very anxious. There are lots of reasons why somebody might not be behaving exactly in accordance with the baseline set. So it’s all about sensitivity and how you react to it. But you would actually have to customize a suspicious signs list for the environment that you’re going to work in. So yeah, I’ve done programme quite recently for a beach security unit. Obviously, if you are seeing somebody with a heavy overcoat– I’m pushing it to the extremes here to really the absolute obvious– somebody sitting on a beach with a backpack and a heavy overcoat over them. Well, obviously, you’re going to be wondering what is that person doing? But it may be a homeless person that carries their life around with them on their back and is simply going down to a beach. But it would certainly warrant further inspection.

Zach: Is there much use of video training of watching footage of actual criminals and people who did bad things, and using that in the training?

Philip: You definitely can use that, particularly if you’re doing training for retail staff that are trying to identify the behaviours of shoplifters. There’s nothing better than actually showing them how people actually shoplift. There are, of course, lots of TV series that actually even help us. I can’t remember what the American version of Border Force is, but I think in every country now, they show you customs inspections of people arriving in a given country. And you are seeing the video footage of the person that is actually picked up, and their behavior whilst they’re questioned whilst their bag is searched, and the description as to why they were actually identified in the first place. Those are all really useful, but the really best way of training people is to take them down to a live operational environment, the environment in which they’re going to work, and talk to them and shadow them.

And you will see that in most environments, 99% of the people are normal law-abiding citizens. And the people that you will focus on are people who are also law-abiding citizens, but actually they’re not necessarily matching baseline expectations at that given time. I’ll give you an example from a sports event that we recently covered, where we were very concerned about an individual’s behaviour outside of sports stadium. And eventually we went and we spoke to the person, and we found out that they were basically an autograph hunter. And that’s all they were doing. It was that they were waiting for their sports personalities to exit the grounds so that they could actually get an autograph. And their behaviour was different to other autograph hunters, but we got the explanation. And so, nine times out of ten or 99 times out of 100, you have the conversation and actually, you realize that there was nothing wrong. But it doesn’t mean that you were wrong to intervene. And that’s where I get really frustrated with security managers, particularly in an airport environment. When somebody sounds the alarm or somebody goes to intercept somebody and then you don’t find anything on them. And if a security manager turns around and says, “See, you were wrong.” That, for me, is a very poorly trained security manager because-

Zach: -being wrong is part of the… Yeah, the part of the optimal strategy means you have to be wrong a good amount of time.

Philip: Absolutely! People are going to be wrong. And you do not penalize somebody for being wrong because all you’re doing is dissuading them from actually sounding the alarm in the future. And anyway, who’s to say that the person that you did identify that wasn’t carrying anything wasn’t doing hostile reconnaissance for a future attack anyway? Exactly as Richard Reid did with his shoe bomb.

Zach: It’s like in poker, playing the most optimal strategy of that or a lot of games requires you to sometimes, you know, a good amount of the time be wrong with your decisions because it’s a game of incomplete information. So any game of incomplete information, you will, by definition, be wrong with the optimal strategy a good percentage of the time.

Philip: And there’s absolutely nothing wrong with that. I mean, the other issue I have with many security managers and supervisors is where there is a screening checkpoint– is if somebody raises their concerns about somebody where the supervisor says, “Well, did you find anything? When you X-rayed their bag, did you find anything?” And the screener says, “No.” Or, “Did they alarm the archway metal detector?” And the screener says, “No.” And then the supervisor says, “Well, let them go then.” Now, for me, that does not make sense. The fact that we did not find something prohibited or restricted in somebody’s bag or on their body does not mean that they do not pose a threat. There is the possibility that they might acquire the weapon or whatever it is they’re going to use after the checkpoint using insiders. There are numerous types of attacks that can be perpetrated without the need for a weapon or explosive device at all where somebody can actually pose a threat using their bare hands.

Zach: One thing I’ve wondered about airport security, are they recording conversations very much and analyzing it for an automatic analysis of scary words like explosion or bomb or things like that. Is that a thing that happens?

Philip: In Hollywood, yes, but not in the real world. [chuckles]

Zach: Gotcha. Okay. That’s good to know. It’s something I’ve always been curious about when having conversations in airports.

Philip: There may be very specific locations where there is some kind of analysis going on, and I certainly think that in the future that we might see that utilized more often in future. But the reality is that, you know, I get exasperated every time I see that somebody’s been arrested because they used the word ‘bomb’ at a security checkpoint. I mean, do you really think that a bomber is going to come along and utilize the word ‘bomb’ at a security checkpoint and actually have a bomb? All I feel is that everybody becomes fixated on that person and ignoring all the people that really could be a threat.

Zach: They’d probably be the least likely. Yeah.

Philip: It’s the same with this whole nonsense over the liquids, aerosols, and gels. I mean, talk about a distraction where you’ve got screeners that are almost excited because they found 125 mils of toothpaste or a bottle of perfume or a bottle of water. And that’s what the screeners are looking for. Because they know they’ll find bottles of water and tubes of toothpaste. For me, that is just a huge distraction from actually focusing on trying to marry up the bag, the contents of the bag, and the person that is carrying the bag. And that can be in a retail setting, in an airport setting, at a sports stadium, or in any environment. It’s about building a picture of the entire person that you’ve got in front of you.

Zach: I know you focus on unruly passenger behaviour, and I know that there’s reports and statistics showing that that has gone up in recent years. Can you talk a little bit about how bad that problem is? Has it really gone up as much as people say? And maybe what do you see as some of the causes there? I know that’s a lot of questions I just asked, but…

Philip: Well, there’s a lot of problem with statistics, isn’t there? That they reveal interesting facts, but they also disguise interesting facts. What we do know is that there are more incidents being reported now than ever before. But maybe there aren’t actually more incidents, maybe the people are just reporting them more than they did in the past because that’s what crew members are being encouraged to do. And because of our greater use of social media, there are more incidents that are hitting the headlines because there is video footage recorded on board aircraft that simply people weren’t doing 10 years ago or 15 years ago. But there is no question there is a problem with unruly passengers. And I think what we’re seeing is a gradual breakdown of discipline in society, where people feel more entitled. And I know I sound like some extreme right-wing activist here but I am extremely concerned. Even though I think I’m politically very moderate, I am extremely concerned about the fact that people on both sides of the political spectrum are becoming more and more extreme and more and more opinionated, and some of those opinions then turn into arguments, and often, arguments that have severe implications for public safety. Whether it’s on an aircraft or a sports stadium. We are seeing a greater number of people since the pandemic– and there’s no question that the pandemic had a hugely detrimental impact on people’s mental health, we’ve seen a surge in the number of people having to report poor mental health over the last few years.

And the fact, you know, an aircraft cabin reflects society. You have got people now flying in greater numbers that have poor mental health. And sometimes if you combine that with use of alcohol, use of antidepressants, depriving people of sleep, fear of flying or whatever, that you get this sort of potentially dangerous cocktail that is put together that results in people acting extremely unreasonably. But the airline industry itself also needs to hold its hands up and say, “Some of the ways that we do treat people is actually unacceptable. Some of the stresses that we do put people through is unacceptable.” I’m not saying that it’s done maliciously, it’s not done with negative intent. But as the customer, there are probably times where we all feel that what we’re being subjected to is unacceptable behaviour on behalf of the airline or the airport or the security services. And often, that’s just the result of insufficient staffing, or sufficient staffing but insufficient training, and it’s just a multitude of different factors that all combined together that can, in the wrong combination, have really serious consequences.

Zach: Yeah. And to your point, it’s completely not surprising to me that there would be more incidents. Even if the reporting might be also, as you say, the reporting can be exaggerated for the same reasons, the incidents themselves can be on the upswing because people are just more sensitive to threats and insults and such. But the kind of definition of extreme polarisation which a lot of countries are going through these days, it just makes sense that more people are on edge, more people are willing to say something insulting to people, you know? It’s not surprising to me that we have a pretty good upswing, and then combined with the stress of COVID and such.

Philip: You know, whether we’re in Europe or when we as Europeans are looking at things on your side of the pond, we’re seeing a greater polarisation of political opinions. And that simply reflects society, and that impacts people’s behaviour as well in places like the aircraft cabin.

Zach: So there’s, as you’ve talked a little bit about, there’s kind of a cat and mouse aspect to all the security work in the sense that most people trying to do bad things will be aware, or at least the more professional ones will be aware of the security approaches. And the more aware people are of the security approaches, the less effective those approaches are. How do you see the, you know, when it comes to specific things that the aviation security industry focuses on, how do we balance that risk? Is there maybe a rule of not talking about the specific strategies too much publicly and these kinds of things?

Philip: No, I don’t think there is really. I think that people do talk about their strategies. I find it amazing that the airport screening process is so predictable. We are so transparent about what is going to happen to people. I often wonder why, for example, does an X-ray manufacturer have to have its name on the side of the X-ray machine?

Zach: [chuckles] That’s a good point.

Philip: I mean, let’s face it. You’re not going to sell another X-ray machine to another airport because the name’s on the side of it. It’s not really about the brand at that point, so why have we got it there? Why are we telling the people with negative intent that you’re using a certain manufacturer or system that they can then go away, go online, look up the angle at which the X-ray beam hits the bag, and therefore plan their attack around that? Why are we doing that? Why isn’t it just a black box that you put your bag in on one side and it comes out the other side?

Zach: Are there other aspects of security that strike you as a little bit too obvious and repetitive in that aspect?

Philip: Well, I feel that a lot of what we do is– I’ve said it before– I feel a lot of what we do is theatre. It’s deterrent. But if you actually go to the real world, we do know that the terrorist fraternity out there understands the limitations of the security checkpoint, and they know what works and what doesn’t work. They know what type of devices won’t make it through a security checkpoint and which ones will. And we often, I don’t think, treat the enemy with sufficient respect. That’s why ultimately, the aviation system has always been reactive. We’ve always waited for an attack to happen and then we patch the hole. For example, before Richard Reid, we knew that there was a problem with shoes. But we didn’t do anything about it because nobody had actually tried to conceal a bomb in their shoes. We didn’t deploy common body scanners until Umar Farouk Abdulmutallab went through with his underpants bomb. We didn’t lock cockpit doors and we didn’t restrict box cutters until September the 11th. And there are so many things that you think, “Why does it take an event to happen in order for us to actually implement effective security measures?” And I know people don’t like to hear about the Israeli security system because they get bored of hearing about how amazing the Israeli system is, but the reality is the Israeli system had an attack in 1968 and then they implemented a whole series of measures that pretty much ensured the security of El Al aircraft and other Israeli aircraft ever since. There were a couple of incidents in the early 1970s but once their profiling system was implemented, that was it. Now, you can’t transplant the Israeli system and put it into the United States or the United Kingdom because the scale of the aviation industry is so much greater in the United States or in Europe than it is in Israel. And the tolerance that people have got for more invasive security is much lower. But you can use elements of it. You can deploy common sense. We know that, for example, the terrorists out there are planning attacks that are going to be based on chemical and biological weapons. That’s not a shock, that’s nothing new, I’m not breaching any security by saying that. We know that that is out there. What measures are in place at airports to prevent a chemical or biological weapon attack? Well, I think your listeners probably know what the answer is, I don’t need to put it into words. The reality is we’re waiting for that type of attack to happen before we implement a measure to actually prevent it. But there is a measure that can prevent it. And actually, it is based on behavioural analysis and behaviour detection. And that means making hard decisions about people. That you’re not going to resolve whether or not somebody can get onto a flight or get into a sports stadium simply on whether you detect a threat item in their bag or on their person, it means that you’re going to possibly prevent somebody going into a sports stadium, to a rock concert, to a shopping mall, to a theatre, to an airport, or getting on a bus because you’ve got sufficient concerns about them. And you’re actually going to say, “It may not be fair to that person, but our primary objective here has got to be to safeguard lives and to do what we need to do.” We just need to make sure that the people that are doing it are trained to act sensitively and to be able to question people appropriately, because in 99.9% of cases where concern arises, then you will be able to resolve those concerns by having a friendly conversation with an individual.

Zach: And I think most people are okay with the idea of if me or other people being occasionally inconvenienced is what it takes to save a lot of people, then that is a fair trade-off. I think most people would-

Philip: I think you’re absolutely right. I mean, there is the occasional person that will say, “Why are you focusing on me? Do I look like a terrorist?” First of all, I’ve got no idea what a terrorist looks like and nobody can tell you what a terrorist looks like. But we’re not even only looking for terrorists, are we? We’re looking for anybody that could be a problem, and somebody that could be used by a terrorist, and somebody that could be trafficked, and somebody that is a trafficker as I’ve said before. We’re looking for a host of different people that are out there. And providing we do implement security sensitively, I think we can be far more effective than we are at the moment. And I think we should be actually getting rid of elements of the security system to make the whole system actually more user-friendly and customer service friendly. I think that actually even having the checkpoint… I mean, this was something that was sort of born about 25 years ago, the whole concept of centralized screening in an airport where everybody is screened at the same place, I feel that was detrimental to effective passenger profiling or behavioural analysis. It was so much better than when we used to do it at the gate. Because at the gate, you could have a flight that was departing to Shreveport, Louisiana, and another flight that was going to Cancun in Mexico, and another flight that was going to London Heathrow, and another flight that was going to Reykjavik, Iceland, and you will know that the behaviours of people going on those four different flights will be completely different and that what they will be carrying will be completely different. And you would have a relatively small group of people that you will be able to analyze. But we moved away from that model of screening at the gates and moved it to a big centralized screening area, not because it was better security, but because it was cheaper and because it was better to put all of your resources in one place. And we have to recognize that security does cost. We know from 9/11 and other major terrorist events that short-term savings actually result in long-term huge expense.

Zach: This has been great, Philip. Thanks for your time and I really appreciate you coming on.

Philip: My pleasure.

Zach: That was aviation security professional, Philip Baum. You can learn more about his work at his website Avsec, that’s avsec.com.

This has been the People Who Read People podcast, with me, Zachary Elwood. If you enjoyed this episode, check out the back catalog of episodes on my website www.behavior-podcast.com. Some of the more popular episodes I’ve done have been about reading human behavior for security- and criminal investigation- related applications. 

Thanks for listening.

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Reading poker tells in a hand from the WSOP Ladies Event, with Lara Eisenberg

A talk with poker player Lara Eisenberg, who won the 2021 World Series of Poker Ladies Event, and who got 2nd place in a 2022 World Poker Tour event for $481,000. Topics we talk about include: how her thoughts about poker tells have changed over time; some specific behaviors from a poker hand from the Ladies Event; some behavioral patterns she noticed in herself; the anxiety involved in bluffing; and skydiving, which Lara has done competitively. 

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The illusions of memory and self, with Anne Wilson

A talk with social psychologist Anne Wilson (annewilsonpsychlab.com) about memory and how we define who we are. Topics discussed include: the nature of self; the nature of memory; the fallibility of our memories; the theory of temporal self appraisal (which is about how we experience ourselves as being close to or far away in time from different versions of ourselves); false memories; the role creative storytelling plays in constructing our views of self and the world; and political polarization. 

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My book Defusing American Anger is out

A short update about my book Defusing American Anger being released, and a few other small notes. You can get the book at www.american-anger.com.

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The fear and loneliness of leaving one’s cult, with Calvin Wayman

A talk with Calvin Wayman (Twitter: @calwayman), who was raised in a fundamentalist Mormon cult, with four mothers and 44 siblings. This world was everything and everyone he’d known. At the age of 30, he left that world, and was as a result suddenly isolated from everything that had previously given his life meaning.

We talk about that experience with a focus on the existential feelings of isolation and loneliness that accompanied it. Topics discussed include: how he began to question his world; factors he sees as present that made him someone willing to question things; Plato’s allegory of the cave; The Matrix and our willingness to take the “red pill”; how his community and family reacted to his decision; the human desire for certainty; and more.

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On psychopaths and ‘dark empaths’, with dark traits expert Nadja Heym

A talk with Nadja Heym, a psychology researcher who specializes in dark traits, like psychopathy, narcissism, and sadism, and who has researched so-called “dark empaths”: people with dark traits who have a good amount of empathy. We delve into some nuance in the area of psychopathy.

Topics discussed include: How she defines psychopathic traits; The misuse of the term “psychopath” (and related misuse of other terms like “narcissist”); Can we say from a brain scan if a brain is “psychopathic”?; “Bad seed”-like concepts of how psychopaths arise; Can an environment (like a highly competitive job) make someone have more psychopathic traits?; What are “dark empaths”? 

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Does our anger at the “other side” help create the very things we’re angry about?

When trying to convince people of the problem of polarization and the necessity for depolarization endeavors, a common objection from politically passionate people goes, “But the other side is horrible, so polarization makes sense.” In this episode, I talk about what is probably the primary counterpoint to that objection: that us-vs-them anger, in a non-obvious way, can help create the very things we’re angry about. For this reason, if one wants to defeat extreme views on the other side (or on both sides), the way to achieve that goal is to take a depolarizing, anger-reducing, de-escalating approach. 

Transcript below.

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TRANSCRIPT

This is the People Who Read People podcast, with me, Zach Elwood. This is a podcast about better understanding other people and better understanding ourselves. You can learn more about it at behavior-podcast.com; there are also transcripts and links to related materials on that site.   

As I’m recording this today, there are a lot of birds chirping outside, so apologies for the bird noises. 

If you’ve listened to this podcast before, you probably know I sometimes tackle topics related to political polarization. And I’m currently working on a book on this topic, with the working title Defusing American Anger: Why We Hate Each Other And What We Can Do About It. 

When it comes to depolarization endeavors, I think it’s very important to try to overcome common objections. And one of the most common objections I hear is: “but the other side is so horrible, so it makes sense to be polarized.” Some people even think we need to be more polarized, to combat the obvious threat and danger of the other side. 

I have a number of counterpoints to that. One is to point out that people engaged in depolarization efforts aren’t trying to change anyone’s political beliefs, which I think is often what people think. And I think this gets into some of the ambiguity in the term ‘polarization’; because there is ideological polarization, which is about beliefs, and then there is affective polarization, also known as emotional polarization, also known as us-vs-them polarization, which is what I like to call it. 

So when people hear that I and others are working on “depolarization” they can think that we’re trying to change their beliefs, when what we’re really saying is: we are trying to reduce the anger. Or more accurately, we are trying to reduce the expressions of anger — the hateful insults and threats, the angry language — because we can see that those things are what drive our divides. One can have any range of political beliefs, even beliefs many would view as extreme, while seeing the wisdom of taking a depolarizing, de-escalating approach. 

But the main counterpoint I’d make to people who perceive one group as hugely bad and dangerous is this: our us-vs-them anger helps create the very things many of us are angry about. Our us-vs-them anger is not some side event going on while we fight over the issues; it is actually the main event. Because that immense anger can actually shift our beliefs, and make us more extreme in our beliefs, and make us less willing to negotiate. Put in more technical, academic terms: our emotional polarization can create ideological polarization. 

And research helps make this case. One of the most important studies on this, in my opinion, was one by James Druckman and his colleagues; that paper was titled Affective polarization, local contexts and public opinion in America. It showed how political animosity pre-covid was tied later to more polarized, extreme covid-related beliefs and behaviors. I’m going to read some excerpts from my depolarization book in a bit, and I mention Druckman’s work in there. 

One reason I wanted to create this episode was to create something that I could point people to. I wanted something I could share when people say “the other side is horrible so polarization makes sense.” And if you care about this cause, maybe you could share this episode with your audience, and explain why it’s important. Or maybe when you find someone making those objections, that polarization is okay, you could share this episode with them. 

Another reason I wanted to talk about this topic was to see if people knew about research related to this. I’ve actually been a bit surprised how hard it’s been to find work related to the idea that emotional polarization amplifies ideological polarization. To me, it’s such an important concept, because it helps make the case to politically passionate people why depolarization efforts are so important. So if anyone has thoughts on this topic, or knows of related resources, I’d greatly appreciate you reaching out via the contact form of my site behavior-podcast.com. 

Okay so next I’ll read a couple excerpts from my manuscript, and just please keep in mind this is from an early version of the book, so it is still pretty rough and unpolished. 

We tend to think that our stances and the other group’s stances are things that exist on their own, apart from us. We tend to perceive that the other side is, suddenly and out of the blue, becoming more extreme and more detached from reality. But understanding polarization dynamics lets us see how our dislike of the other side contributes to creating the very things we dislike. 

As social psychologist Jonathan Haidt, author of The Righteous Mind, put it in a 2022 talk on the Braver Angels podcast: “Culture wars are different than real wars: the more you attack the other side, the more you strengthen it.”

There’s plenty of evidence that our stances on issues can be affected by our us-versus-them feelings. Our dislike of the other group, our fear of them and anger at them, can make us form more extreme and hardened positions on issues. And this is a hugely important point because it helps us see that our us-versus-them anger is often creating the very things we’re angry about. 

This gets back to the feedback loop involved in these dynamics. Our dislike of the other group makes us form more extreme positions, which increases the other side’s dislike and makes them form more extreme positions, which makes us dislike them more, and so on. 

A 2020 paper by James Druckman and colleagues was titled Affective polarization, local contexts and public opinion in America. In that work, they showed how people’s political animosity influenced later stances on covid. The more us-versus-them animosity people had, the more likely they were to have more extreme stances on how to respond to covid: either being for an extensive response to covid, or being for very little response. Importantly, that research showed that us-versus-them animosity came before the covid stances, showing that emotion influenced beliefs (and not the other way around). 

Via email correspondence, Druckman summarized his views on how our us-versus-them emotions can affect our political beliefs: 

Our theory is that as affective polarization increases for someone, they become more likely to align their beliefs with those of party elites. Party elites tend to be more ideologically polarized and thus the more affectively polarized people follow those cues, and that leads them to become more polarized on issues (as was the case with COVID-19 policies). 

In other work, we find this holds across various policy domains, support for political compromise, and norms. For example, those who are more affectively polarized are more likely to oppose checks and balances when their party holds power but then flip to support them when their party is in the opposition. It is similar to policies; they are more protective of their policy and thus become more extreme. 

End quote

So in short, we can see that political animosity, either directly or indirectly, is likely influencing our beliefs.. 

And we can see how this dynamic may be playing out for many issues we fight over. The more we dislike the other side, the more we’ll have an instinctual urge to align against the other side’s stance. 

And each group’s divisive rhetoric will play a role here. When liberals say things like, “Conservative stances on immigration are due to racism,” it’s understandable how it would be that conservatives might feel even more emotionally committed to their anti-immigration stances. Their dislike of liberals will manifest as more committed stances against immigration. 

When conservatives say things like “Liberals want to increase immigration because they want to destroy America” or “because they want to get more votes,” some liberals will feel various pressures to be more committed to pro-immigration stances. 

And we can see real-world evidence of this playing out for various stances. To take one example: A 2020 Pew Research survey showed that back in 2015, roughly 65% of Democrats agreed with the statement “immigrants strengthen our country because of their hard work and talents.” In 2020, that number had risen to about 86%, a rise of about 20 percentage points. We can see this dramatic change in liberal-side views as being a direct result of perceptions that Trump and the GOP were being insulting and threatening to immigrants. We can understand it as liberal-side beliefs being shifted due to a growing perception of the other side’s moral badness. 

To be clear: this is not to say that having positive feelings about immigrants is an extreme belief. It’s just meant to be an example of how our us-vs-them emotions can shift our beliefs. And we can imagine how related beliefs could be shifted in ways that some would view as extreme: for example, we can imagine that dynamic being at play with an increasing number of Democrats saying they’d be for open borders policies or having no border control at all. On the other side, we could also imagine that emotional dynamic being at play for increasing support for a border wall. 

We define ourselves by what our in-group is like, but also by what a perceived out-group is like. We define ourselves partly by the ways in which we are not like a disliked outgroup. This helps explain why it can seem that we can become angrily polarized over anything, especially things that aren’t yet associated with one party or the other: all it takes is one group taking a stance on something, and the other group can have a reflexive instinct to criticize that stance and align against that stance. 

When we’re polarized, there’s a natural feedback cycle that causes things to keep getting worse. And this helps explain why we will naturally keep finding ourselves polarized over new issues, like covid. For my podcast, I interviewed Michael Macy, who with his colleagues worked on a paper titled Opinion cascades and the unpredictability of partisan polarization. In that work, they studied how we can polarize randomly on issues that aren’t yet tied to a political party. Similar to how in many complex systems, slightly different initial conditions can lead to vastly different results later on, early conditions, including early opinion-holders and influencers, can influence a political party to be aligned with one or another stance on an issue. These early choices have a cascading effect, meaning that, for some issues, the political parties could hold reversed positions if things had gone a bit differently. 

Research also shows how the more we view a stance on an issue in moral terms, the less willing we are to negotiate. One study that talks about this was from 2022 and was titled Moral Frames Are Persuasive and Moralize Attitudes; Nonmoral Frames Are Persuasive and De-Moralize Attitudes. That study found that quote “the use of moral frames can increase and entrench moral divides rather than bridge them.” end quote. This isn’t surprising: the more we see something as a moral disagreement, the less likely we are to want to budge on that issue. And the more we perceive the other political group as alien and monstrous and evil, as an entire group, the more of a moral framing all disagreements on issues will have, no matter the issue. So we become more gridlocked and unable to negotiate, and the resentment over that lack of negotiation grows and feeds back into our us-vs-them anger. 

Fathali M. Moghaddam is a psychologist and conflict researcher, and author of the book Mutual Radicalization: How Groups and Nations Drive Each Other to Extremes. In that book, he writes that mutual radicalization occurs when quote “two groups take increasingly extreme positions opposing one another, reacting against real or imagined threats, moving further and further apart in points of view, mobilizing their resources to launch attacks, and finally attempting to weaken and destroy each other.” end quote. Here’s another excerpt from his book on how entrenched and malleable us-versus-them feelings are: 

This work on mutual radicalization highlights a destructive process that can become self-perpetuating, self-contained, and independent from ideology and other characteristics of groups. Irrespective of whether the groups and nations involved are capitalist or communist, Muslim or Christian or Jewish or Buddhist or some other religion, or what their ethnic or gender mix and other characteristics are, once they become entangled in mutual radicalization they can be sucked into a spiraling and ever more destructive process. 

Although individually those entrapped in this process might include highly insightful individuals who can recognize that the collective is going down the wrong path, the sheer force of mutual radicalization often overrides their objections and pushes them along to conform, obey, and speed toward a destructive end. In mutual radicalization collective pressures override individual intelligence.

End quote.

We often fight over which political group has grown more extreme. People on both sides will try to make the case for why one side or the other has grown more extreme in the recent past. But the fact is that there is no one measure of extremity or radicalization. As extreme polarization grows, each group will adjust their stances in big ways on some issues and not so much on other issues. All this complexity means that it’s possible for each group to form narratives about the other side’s growing extremity and have points to back those claims up. 

If you’re someone who thinks that dangerous people with extreme beliefs are hurting America—whether you see that as an issue on both sides, or almost entirely on one side—the way you defeat those people and ideas may be, counter-intuitively, by reducing our collective us-versus-them anger. Because it’s our collective anger that gives power to the most polarized people and views. 

For my podcast, I interviewed conflict resolution expert Guy Burgess, and one thing he said was, “The idea is to see yourself as others see you. Once you do that, then you get a sense of what makes others so mad at you and willing to fight so hard. And you can then start asking questions about, well, do I really need to do those things? Or maybe if we did it this way, I wouldn’t provoke so much opposition but I’d still get the things that I really care about.” end quote.

And again, this is not to say we shouldn’t have passionate stances about things that are important to us: we’re talking about the unreasonable levels of animosity we can have and express towards our fellow citizens. That animosity is the problem.  

Us-versus-them polarization is a powerful, self-reinforcing dynamic: a kind of self-sustaining perpetual anger machine. Like a nuclear reaction or a hurricane forming in warm waters, once set in motion, all the elements are there for the process to ramp up and spiral out of control. 

In Robert Talisse’s book Sustaining Democracy: What We Owe To The Other Side, he writes about the indirect dysfunction caused by us-vs-them polarization. One less obvious problem is that the more polarized and angry we grow, the less able we become to work even with people who used to be or could be our political allies. We can see this dynamic playing out with people in both parties becoming more antagonistic and argumentative with each other. The most polarized people are focused on purity and ridding their side of the impure and the not properly polarized. We can see it playing out, for example, in many progressive-leaning organizations that have become dysfunctional due to internal divisions and fights, something written about in a 2022 Intercept article titled How Meltdowns Brought Progressive Groups to a Standstill. The angrier we become, the more intolerant we become of dissent, and the more we harshly judge even people who are largely politically aligned with us. In this way, more us-vs-them anger makes people less likely to achieve the normal political goals of persuading people and forming large coalitions. It results in a general maddening and meanness, across the board. 

And just a note here that if you’re interested in these topics, I highly recommend Robert Talisse’s book Sustaining Democracy. It’s the best book aimed at American depolarization I’ve yet read. 

Let me skip to another related excerpt from the book

In a polarized society, people in both groups often have blind spots for seeing how their side is contributing. When the other side seems so egregiously wrong, the bad behaviors of people on our side can seem minor by comparison. Either that, or we genuinely don’t see how our group contributes. 

Reading this, you’ve likely had some thoughts like, “I’ll concede that there are a few people on my side who add to our divides, but clearly, the other side is much, much worse, so thinking about how my side contributes strikes me as a bit pointless, and maybe even dangerous.”

When asked to examine how the left might be adding to our divides, some liberals will object that this is making a false equivalency or that it’s a “both sides” argument. They’re saying it’s wrong to speak as if the two groups contribute similarly. But this can be seen as a defensive reaction to avoid the real issue. Acknowledging the flaws of your group is not making a false equivalency or a “both sides” argument: you can see how your group has issues while thinking the other group is worse—even much worse.  

People who study polarization understand that in every polarized nation, both groups in conflict almost always play a significant role in amplifying the divides. 

Even in the case of Nazi Germany, a situation where most people would perceive one group as much worse than the other group (to put it lightly), there was significant violence and aggression from the far left at that time that contributed to the nation’s collective us-versus-them narratives and anger.

The following is from a piece about post-World War I Germany from History.com

Against this background, Germany had to create a new government and try to reinstitute law and order. But the ministers and politicians of the newly established Weimar Republic had formidable enemies: their own people. The new republic saw pitched battles between increasingly polarized left and right-wing groups. The early government was seized by left-wing revolutionaries, and communist uprisings roiled the streets.

In response, private armies called Freikorps fought back. These groups were funded by former officers of the German army, which was now under severe restrictions in terms of both size and scope because of the Treaty of Versailles. The paramilitary groups came and went as political crises erupted. They were staffed by a vast group of discontented men, from former soldiers who were indignant at Germany’s surrender to young men who were angry at being unemployed. Eventually, as many as 1.5 million German men would join a Freikorps group. They represented a growing tide of nationalism and right-wing extremism that would erupt into political chaos and eventually lead to the rise of the Nazi Party.

The new government lacked authority, so it leaned on the Freikorps to fight its battles. The country was plagued with wave after wave of violence, both from workers’ groups on the left and increasingly combative right-wing groups who resented what they saw as Germany’s complete abdication to the international community’s demands after the war. And the Freikorps and other paramilitary groups were in the middle of the often bloody fray—legitimized and bolstered by a government so weak it gave them free rein to terrorize whom they pleased. [end quote]

(And as a quick note here, to be completely clear: this example I chose is not meant to compare current American political groups with those in WW2 Germany.) 

This example was chosen to make the case that, ven in situations where most people would judge one side to be much worse than the other, both groups will almost always have played a role in amplifying the divides. Some will perceive this point as akin to victim-blaming or making excuses for an aggressive group’s attacks, but it’s not. It’s simply recognizing how human conflicts almost always work. It’s recognizing how the roots of our us-versus-them anger form and grow. 

The 2006 book The Anatomy of Peace: Resolving the Heart of Conflict, written by C. Terry Warner and The Arbinger Institute, examines the hidden emotional forces that can help drive conflicts. It explains how, in conflicts—whether a marital fight or the Israeli-Palestinian conflict—people on both sides can contribute, sometimes without even realizing it. That’s because when a conflict begins, we stop seeing the opposing side’s humanity and increasingly see them as objects. Even if we believe we’re simply trying to achieve correct and rational goals, if our “hearts are at war” with the people on the other side, those negative emotions change how we speak and behave. And soon, that animosity plays a bigger role than the issues we initially were arguing over. This starts a cycle where our negative emotions induce equivalent negative emotions on the other side. To quote from The Anatomy of Peace: “We begin provoking in others the very things we say we hate.”

Okay, that’s the end of me reading excerpts from my work-in-progress book, which is currently titled Defusing American Anger

Again, if you like what I’m doing with this work, you can sign up for a premium membership to my podcast at behavior-podcast.com, and that will also get you a free copy of my book when it’s ready. Aside from that, I’d highly appreciate you sharing this podcast with others. Consider sending this specific episode to people who you think might appreciate learning more about polarization dynamics and why depolarization is an important goal.  

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Credit Casey Martin, Ithaca Voice

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