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A talk with a Joe Navarro-certified body language expert

On this podcast, I sometimes explore nuance in the “behavior expert” domain. I’ve recently gotten curious about what value people say that they’ve received from “behavior expert” trainings and certifications. This is a talk with Gallia Winkler, a psychological coach and a behavioral student of Joe Navarro’s; she’s been certified in his Body Language Expert Program. I ask her about what drives her interest in nonverbal behavior, what value she believes she’s gotten from Navarro’s teachings, and how those teachings have helped her in her personal and professional life.

Episode links:


TRANSCRIPT

(transcript is automatically generated and contains errors)

Zach Elwood: If you don’t mind me asking, how much did that course cost, the Navarro course? 

Gallia: I guess it was about 4,000 euros.

Zach Elwood: Was that like a once a week kind of thing or, or was it a- 

Gallia: No. I, I spent a lot of time there. Um- 

Zach Elwood: Oh … 

Gallia: sometimes six hours a day. 

Zach Elwood: Oh, wow.

Gallia: Yeah. Uh, as I didn’t want just to read it and finish it, so I want to absorb it, you know? Hmm. It was, uh, valuable, it was also expensive, and it was worth every single cent.

Zach Elwood: That was a clip from a talk I had with Gallia Winkler. I got interested in talking to Gallia when I read a post of hers on LinkedIn praising Joe Navarro and expressing excitement about his most recent book Mastering Connections, which is approximately his 16th book, something in that range. I’ll read Gallia’s linkedin post:

Finally holding it in my hands.

The new book by my favourite person, Joe Navarro.

Not only because of what he knows, but because of the impact he has had on my life.

He taught me not just to see, but to observe.

He opened new horizons for me and showed me a completely different way of looking at people, communication, and the world around us. Through that, I discovered interests, strengths, and possibilities I might never have explored otherwise.

What I appreciate most is that he always encouraged growth. He never told me who to become. Instead, he encouraged me to keep learning, keep developing, and keep moving forward, with him or without him.

That is one of the reasons why I admire him so much. He truly lives what he teaches.

Muchas gracias, Joe, for continuing to share your knowledge and for inspiring so many of us.

I can’t wait to start reading.

So that was a post from Gallia praising the “behavior expert” Joe Navarro. Strong praise, obviously. This got me curious to talk to her, to find out what she has found so valuable from his books and training. As you heard a bit about, Gallia has spent many hours training under Joe Navarro and has received a certificate from him, so we’ll talk about what she’s learned and what practical impact such things have had in her life.  

If you’ve listened to this podcast before, you might know that I am curious about the value people say they get from “behavior experts” like Joe Navarro and others in the “behavior expert” space. For example, why do some people say they find immense value in such books and trainings, while other people say that they find the information to be banal and basically “common sense”? I’m currently working on a book that will be titled Read People For Real, and I reached out to Gallia as part of research for that book, because I wanted to better understand what “behavior expert” fans are perceiving as valuable. I’ll avoid giving my own opinions in this episode and just let you listen to my guest say what she’s found valuable. 

A note about editing: I’ve done basically no editing on this talk, just removing some of the longer pauses and some of the longer word repetitions, and also a spot where Gallia was having trouble remembering the word for something. So, basically, this is an unedited talk in terms of the content.

Also, just a note that there was an audio issue in there for Gallia’s audio, there were some cracklings and poppings in there, so apologies for that. 

If you want to learn more about this podcast, go to behavior-podcast.com and check out episode compilations, transcripts, resources mentioned in the episodes, and more. 

Okay, here’s the talk with Gallia. 

Zach Elwood: Hi, Galia. Thanks for joining me.

Gallia: Thank you. Thank you for inviting me.

Zach Elwood: So maybe we could start with, uh, talking about, uh, you sharing some of the work that you’ve done that’s related to behavior and psychology, the work you do.

Gallia: Yes. Uh, well, everything started at the airport, Frankfurt Airport, uh, because, um, yes, I…

There are a lot of people, they come together from different nationalities, and the airport is a place where all the emotions are loaded, so from happiness to sadness to anger, um, being impatient, and so on. And I started asking myself a question. So because some interactions, they are, they were just com- uh, comfortable, were very nice, and some were very uncomfortable.

I said, “Uh, what is this about? So why do some people have this influence to, to, to make me, uh, feel this, this, this discomfort?” Um, yes, I had no answers for this, and this, this is why I started, yeah, reading and educating myself. And, um, yeah, this led me to the psychological, uh, field, where I, um, finished my, um…

During COVID, I had some time, and I f- uh, finished my training in, as a psychological counselor And, uh, yes, I found some answers, but I was not satisfied by them, so ’cause it was more about this. So it’s more the psychological part, and the other was the behavioral part. And, um, yeah, so this is, um, where, uh, here in Germany especially, they still work with, uh, NLP.

Hmm. And it’s was not very convincing for me, so ’cause, um, it’s, um, I don’t know, it’s, uh, it’s not backed in science, and it’s just based on observations, uh, which, uh, were, for example, if you have left-handed people, it doesn’t fit what they see. If you see upwards, uh, you look upward, and, uh, you’re thinking about the future, it’s…

And it’s not true. It’s not true. It’s more complicated, more complex than this. So that’s why I kept on looking for answers, and then I met Joe Navarro.

Zach Elwood: Hmm.

Gallia: And I contacted him, and he told me he has a, um, course, uh, where he is explaining everything backed in science and so on. And he asked me if we can have a call.

I said, “Oh, well, yeah, of course.” Uh, I was very surprised, uh, that he took the time for this because it’s Joe Navarro, no? And I said, “Okay, yeah, um, I, I’m not sure if I… It’s, it’s COVID. I don’t have my, um, enough money for now.” And he said, “Yeah, well, I will be in, in, uh, Amsterdam if you wanna join us. Uh, then maybe we can meet.”

And there is what, uh, where everything happened. He convinced me with all his, uh, congruence. His, he, he practices what he preaches. He’s a person who gives you a real psychological comfort. It’s, it was amazing. It was… I, I never met a person like him before.

Zach Elwood: Hmm.

Gallia: And everything, all the little, how can I say?

Everything matter- matters to him. The way he dresses, the way he moves, the way he talks, the speed, the pace, everything is, is congruent. It’s, it was, it was, uh, like yeah, I don’t know, like, uh, I never met someone like him before. Hmm. And this caused a big impression on me, so, uh, I did everything possible for, uh, joining his course, uh, for the nonverbal expert.

And yeah, then I told Joe, um, “Well, I, I, I love this, but here in Germany, uh, German people are very special and, um, they don’t, uh, acknowledge, um, a certificate. They don’t acknowledge n- nothing which is not, um, um, academic.”

Zach Elwood: And- Oh, so you, you had gotten a certificate from attending that, uh, course with Joe?

Gallia: Yeah. It was nine months. It was like a, a boot camp.

Zach Elwood: Oh, it lasted nine, nine months?

Gallia: Yeah. It was not just like a course you do in a few- It was o- it was

Zach Elwood: online, or…?

Gallia: Yes, yes.

Zach Elwood: Oh, okay. Yeah.

Gallia: And, um, it was really a boot camp for me, so ’cause he explained everything from the beginning and the science behind the, our behaviors.

For example, why we do a shoulder shrug, uh, how is it connected to our brain. Uh, for example, when we were, uh, living with predators, um, with felines, um, when they, um, bite you, they bite you here in the neck. That’s why we used to protect the neck. So this is really wired in our, um, brain, uh, from Hundreds of year ago.

Yeah. And, uh, he explained so many things. It was like a puzzle I always had, and he gave me the pieces for forming, uh, the big picture. Mm. And he didn’t just give me the pieces, he also taught me how to look for the pieces and where to look for.

Zach Elwood: Mm.

Gallia: And this was very, very interesting for me. It’s like he opened new, uh, dimension-

Zach Elwood: Mm

Gallia: to see the world. I see the world now in a d- through a different lens.

Zach Elwood: Mm.

Gallia: And it’s … It was like, wow, I never thought I had the skills for this, and it’s actually so easy and still so complicated b- because you need awareness for this. Mm. You need to be aware. He always, um, says, “Stop seeing, start observing.”

Zach Elwood: Mm.

Gallia: Uh, “Stop hearing, start listening.” So, and there is a huge difference, um, and this is awareness itself. So living in the present moment, what do you see, and be curious why. And also the things you omit, they also matters. Context matters.

Zach Elwood: Mm.

Gallia: There are no absolutes. You always see … have to see the context, and also be aware about your own non-verbals because they, uh, like Cliff Lensley say, now where I’m studying, uh, my MSC, he says, uh, your own, your own behavior can contaminate the interaction, so if you’re not aware of it.

So, and this is part, also part of the context, and this gave me a lot of, uh, answers I were looking for, uh, which I never thought- reaching them or, or, or, or being able to catch them in, in such a clear way. And yeah, this is what I became so passionate about, non-verbals. And Joe was a big influence, and not j- just because of what he taught, uh, but because he is the person who displays everything, the congruence.

And not just only when he is, uh, with people surrounding him, also when nobody is looking at him. He stays stable and he displays the same things. He’s approachable. He is, um… He also showed me that professionalism and humanity are not o- opposites. So you can be professional and you can be approachable.

You can be a, still a human being. You can still, uh, be able to feel other people comfortable. And he als- always says it’s non-verbals and all the behavioral analysis, it’s all about comfort and discomfort It’s all about. Mm. It sounds easy, but it’s, it’s not. Mm-hmm. There is a lot, uh, around the topic. Mm. But it’s- Mm-hmm

yeah, it’s about displaying this, uh, comfort, and then the reciprocity principle comes. So if you feel s- let someone feel comfortable, they will be grateful. They w- and this gratefulness will feel you comfortable as well.

Zach Elwood: Hmm.

Gallia: So, uh, and this is what I really appreciate from Joe, and he always encouraged me to, uh, keep on learning.

He says, “This is a field you never stop learning. There is a lot to learn about.” And he also encouraged me to, um, to go for the MSC.

Zach Elwood: Hmm.

Gallia: So even without him, so it’s not something he can provide me because, uh, he only has well, only, uh, his academy and, uh, and here in Germany, only the, um, this title of an MSC, it’s that one that counts.

Mm. And, uh, only the academic, uh, field is, uh, worth, uh, to be, uh, acknowledged. They are very strict here in Germany. Hmm. And that’s why I said, “Yeah, Galia, do that now or never.”

Zach Elwood: Hmm.

Gallia: And yes- Mm-hmm … here I am.

Zach Elwood: Um, I was curious i- if you’d care to share, how long did you… At the airport, were you doing something that involved, like, reading people in some way?

Was it security-related, or was it not related to that at all?

Gallia: No, but reading people is, uh, essential. It’s, uh… Because, um, you have… Not everybody speaks Engl- English. I speak four languages, but it’s not enough, you know? So some people are, uh, you also have to be aware about the idiosyncratic behaviors. For example, don’t to misinterpret them.

Uh, Asian people behave different than, uh, Western people, or, uh… And he also taught me not to take it personally, but to be curious what is behind the reason why they are, um- reacting like they do. Hmm. ‘Cause also she taught me

the, the difference be- be, uh, between reaction and a response.

Zach Elwood: Hmm.

Gallia: Reaction is something what triggers you, and, um, it’s suddenly. And a response is thoughtful. So they can be reactive, but I can be responsive. Hmm. So by not taking it personally. Yeah.

Zach Elwood: If you don’t mind, if you don’t mind me asking, um, what was it you were doing at the airport, and are you still doing that now, or have you moved away from the-

Gallia: No, no

the airport? I moved away. I moved away.

Zach Elwood: Oh.

Gallia: Uh, yeah. Um, I was in the duty frees, in the duty-free shops.

Zach Elwood: Oh, okay.

Gallia: Yeah.

Zach Elwood: Gotcha.

Gallia: Yeah. That’s where everybody comes in when

Zach Elwood: And that, and that was what made you curious about the human behavior, seeing how, how everybody-

Gallia: Yeah …

Zach Elwood: beha- yeah. Um, and I’m curious now, you know, what, uh, when it comes to You know, whether it, whether it’s the, um, counseling or personal life or professional life, what are, uh, what are some examples that come to mind for, um, you know, how the, the learning about behavior has, has helped you in your i- in, in personal, uh, or professional experiences?

Do you have any stories?

Gallia: Yes. It helps me every day, actually. For example, now I’m working, um, with a doctor who is, uh, doing some, uh, treatments for, uh, dementia patients and their families. And being aware of non-verbals makes the rapport so much easier. Also for, uh, people with dementia c- ’cause they are sometimes they know you, sometimes they forget you, sometimes they are– they change their moods very quickly.

And you have to be able to adapt to them, also to their relatives, and, uh, giving, displaying this comfort so that they are, they, they… I’m aware of this. And the relatives are very thankful that, that I see this before it happens. When I see is, uh, the person, uh, ’cause I, I have a device where I put the… It’s called TPS, transcranial, uh, pulse, um, whatever.

Um, yeah. And, uh, sometimes because of the noise, they become, uh, nervous. Stressed. Uh, yes, stressed, nervous. And I say, “Ah, shall I pause a little bit? Do you like to drink something? Um, can we continue?” So it’s, it doesn’t take a long time. And, uh, they are very grateful to that, that, that I see those little cues-

Zach Elwood: Hmm

Gallia: uh, which can prevent the people to distress Uh, which is a very, very sensitive topic.

Zach Elwood: So you’re say- you’re saying being more aware of how, uh, of how their behavior indicates them being stressed out helps you be more in tune with that and be more caring for them and set them at ease more basically?

Gallia: Yeah, definitely.

Definitely. Mm. And not just there. For example, you’re in a supermarket and you see the cashier is frustrated, uh, because people are rude or were rude, I don’t know. If you go to the supermarket and you say, instead of saying, “Yeah, thank you,” or, “Have a good day,” and you say, “Yeah, I wish you nice customers.”

Zach Elwood: Mm-hmm.

Gallia: They look upwards and they, they smile. So like they feel understood, they feel seen. Mm-hmm. They feel like you’re understanding their troubles, their frustration. And, uh, sometimes I get, I don’t know, um, chewing gum for free or whatever. Uh, but it’s not about gain some- getting something for free or influencing the person to give me something.

It, it’s about, uh, feeling, letting them feel comfortable. And-

Zach Elwood: Better c- better connection with

Gallia: people and, yeah. Yes. Definitely. Definitely. It’s, it’s, it, it’s so enriching. It’s, it- Mm-hmm … lets, lets you feel good. People are more open to you, are open to listening to you, what you’re Uh, saying and they are very inter- it’s, it’s a genuine interest on you.

Zach Elwood: Mm-hmm.

Gallia: And yeah, this is, uh, what it taught me and it works. Mm. It really works. You should try it just once and you will see the difference how people react.

Zach Elwood: In some conversations for the podcast, some people have said that the reason they like, uh, studying the non-verbal behavior stuff is because it allows them to connect better with other people, like you’re saying.

Um- Yeah … I’m curious, do you, do you feel like before you studied the behavior, do you feel like you were not that great at that stuff? Like, you weren’t tu- you just weren’t tuned into, like, the way those kind of, like, signs of discomfort and things like that? Or, or were you like- Yes … or were you a bit tuned into them but not as much as you are now?

Gallia: Uh, yeah. Yes. Yes, definitely. I, I thought always, “Okay, this is a nasty guy.” You know, like, like, like, the biases you have. But because you see them from far away after 20 years, you know he is tense, he’s clenching his fist, he is, his masseter muscle is, is, is tense, and you know he won’t be nice. Okay? Mm-hmm. And then you’re prepared.

So, okay, how, how do I react? Not to how do I response. How do I react to this? Shall I hide or shall I ask for, uh, asking him or, or offering some help?

Zach Elwood: Hmm.

Gallia: Um, yes, and it was… This changes a lot, so ’cause then after, uh, Joe’s, uh, um, course, uh, I was curious about this person. I- they- it wasn’t a threat to me. I was just curious how can I or what can I do for him that he calms down And sometimes it’s just listening and understanding.

That’s all. So- Hmm … but for this you need awareness and, um, yeah, the discomfort disappear because now I was, I was in control of this.

Zach Elwood: Hmm.

Gallia: Before, people had the control of how I feel because I, I wasn’t aware of this. And now- Hmm … I have the control by myself of how I wanna feel depending of what I’m displaying.

Zach Elwood: Hmm.

Gallia: So, and this changes a lot.

Zach Elwood: Hmm. Did, and you, and you, and would you say you’re also more aware of, like, your own, uh, ways that you can manifest or display anxiety? Are you more aware of what your body language communicates to other people?

Gallia: Yes. Yes. I’m more aware, but I’m still learning as it’s, uh, a long path.

For example, if you get triggered by something, um, your amygdala goes wild and sometimes you react before you respond. Yeah, this is a lot of, uh, learning how to control these triggers or how to recognize these triggers first and how to learn, “Okay, so I, I will stop a little. I will give myself permission to pause.”

This is also a big thing. Give yourself permission to pause, and then I can respond properly. Yeah

Zach Elwood: You, you had mentioned, um, NLP, neuro-linguistic programming being kind of popular in Germany. It has- Yeah … I used to, I used to work for a NLP person years ago for, like, six months, and, uh, it did seem to me, ’cause I went with him to a, uh, training in, in London, and he went– he would go to Europe sometimes himself.

But it seemed to me like NLP was much more popular in Europe than it was in America, and I was curious, does that seem right to you? Or were there a lot of… Are there a lot of people in Germany that are into NLP?

Gallia: Yes, a lot. I was studying my psychology, uh, in psychology field. They popularized a lot NLP, and for behavioral, they were just two sentences.

Well, yeah, there is also behavior analysis, but that’s all. So it’s like it’s not as existing here. It’s not existent, th-this field. I don’t know why. Uh, it’s, it’s a mystery for me, also for Joe. Uh, he also noticed that German people, uh, um, refuse to, to, uh, to know something about this. I, I’m not sure why. If it’s, uh, if they are afraid that it becomes popular or because it’s not made in Germany and doesn’t have the quality.

I’m not sure. I just can suggest why it’s like that. But, um, yeah, for me, it wasn’t the way… I, I didn’t want to, to spend my time with this ’cause it, it didn’t convince me at all.

Zach Elwood: Mm-hmm. Mm-hmm. So what you had said you’re doing, uh, are you– am I understanding that, that you’re doing some counseling therapy type work these days?

Is that, was that right? Uh,

Gallia: no. I’m- Oh … doing the, the dementia therapy.

Zach Elwood: Oh, okay.

Gallia: I

Zach Elwood: did- Gotcha.

Gallia: Yeah, I did this before, before, uh, after the, the airport, and I went to the, um- Pharmacology. Mm. Uh, yeah. And, uh, yeah, and while I was there, I was counseling pro bono for- Mm … women who are in toxic relationships.

Zach Elwood: Oh, okay.

Gallia: Um-

Zach Elwood: That’s mean- meaningful work. Yeah, that’s good work.

Gallia: Yeah. And, uh, it’s hard work. Yeah.

Zach Elwood: Yeah, I imagine.

Gallia: Y- yeah. And, uh, yeah, now I’m treating people with dementia. It’s- Mm … uh, also very interesting. Sad, but interesting, uh, because it has a lot in common with the field I’m studying now, and what fails w- in people with dementia, which we normally should have.

And, um, yeah, there are a lot of commonalities. Uh, it- it’s quite interesting. And also, like, uh, the, the, the non-verbals are reinforced, also empathy, and this is also a great skill to have as it’s lacking, I guess, all over the world, but I can speak from Germany. Yeah, there is a big lack of empathy nowadays- Mm

unfortunately. Yeah.

Zach Elwood: Do you have any, any other stories come to mind, uh, personal stories about, you know, reading people or making a deduction based on their behavior, uh, in your personal or, or professional life?

Gallia: Um, yes. I, actually I do this every day. It’s, it’s, it’s like, like Joe said, uh, observation is like a muscle, so you can train it and you become better at it.

If you don’t train it, that, yeah, it will disappear. And, um, yeah, what I observe, um, there are so many, uh, examples. I cannot tell you just one. Not a real big one, um, I could tell you. Yeah, it’s, uh, for example, at the airport, it’s, uh, yeah, it’s somebody is lost and, and it’s almost close before crying, and because he’s, or he or she doesn’t speak English and, and, and, and no German, and she doesn’t know where her gate is or where to go and how to ask.

And, uh, yeah, you can approach the person and tr- uh, yeah, with hands and, uh, non-verbals. “Yeah, show me your boarding pass and I will tell you where to go,” or, and you see, uh, there is a relief on them, and you feel good about being able- Mm-hmm … to notice this. Or today, for example, there was a guy, um, elderly guy, and he approached me and he said, uh, “Where can I find this?”

And I told him the way to find this, and he told me, “I asked almost 10 people here in Frankfurt. Nobody gave me an answer, and almost all of them passed me by, so they ignored me. So, like, I was asking for money or I was-” Mm-hmm. You know? And this makes a big difference. So, like, yeah, this makes you, like Joe says, exceptional.

Zach Elwood: Mm-hmm.

Gallia: Yeah.

Zach Elwood: I was curious, you know, you could kind of separate the behavior space into reading other people and then, like, adjusting your own behavior, like you said, to affect or, uh, influence other people. Uh, d- which do you see, which do you see as more powerful i-in your, at least in your own life, the, the reading other people or the affecting, adjusting our own behavior, if that makes sense?

Gallia: Yeah, it makes sense. Uh- It’s all together. It’s like, uh, like, um, you ca- you cannot separate them. It comes, it works together like a symbiosis. Hmm. It’s, uh, it’s symbiotic and you cannot separate reading people, uh, and adjusting. You, you have to adjust to be able to read a pe- a person. Hmm. So it’s, it’s about empathy.

It’s about observing, observing yourself. How do I interact? Yeah, being, uh, authentic. Authenticity is also b- a huge, uh, topic. Um, like Joe says, if you wanna create comfort, um, s- synchrony. So like synchrony, uh, to be congruent with your non-verbals- Hmm … and your verbals. The way you attire, the way the, the, uh, the way you walk, the way you speak, the congruency.

Synchrony becomes harmony. Harmony creates psychological comfort, and psychological comfort leads to trustworthiness, and this is all about. So if you’re trustworthy, you can Yeah. Yeah Which whatever, whatever you want.

Zach Elwood: I was curious when you, you had talked about, uh, Navarro being congruent. Can you explain the congruency for people that…

I’m not sure I completely understand it. You’re say- I think you would say it means that he’s appearing in ways that match what he’s saying, or maybe, but maybe you could talk about what congruency means to

Gallia: you. Yeah. It’s, it’s the, uh, the way he approach to you. So he practices what he preaches. Uh, for example, when I finished my, um, course with Joe, he gave me, um, um, um-

Zach Elwood: Like a certificate or

Gallia: a- Yeah, a certificate.

Thank you. Yeah. My certificate. Yeah, and he always, uh, in the course, he always said, uh, “It’s so important to get feedback, even if it’s not a comfortable one, and to acknowledge it, and to implement it, and to think about this.” So when I got my certificate, I said, “Joe, um, the certificate, it’s not working for Germany.

It’s, uh, it’s not gonna work. I know in the US they work differently, but this one doesn’t, uh, show you the content of the, the, the, the huge value of the con- it doesn’t reflect the value of y- the content of your, uh, master class. And I need, uh, for example, a number, a student number or the, the stamp of the APA approved.

And, uh, this is what German people look for, you know?” And he said, “Oh, well, this is a good point. Um, yeah, thank you very much for the feedback.” And two days later, I got my new certificate, and he applied it for the next students.

Zach Elwood: So- Oh, and what, he, he had changed something?

Gallia: Yeah, he changed. He- I got a student number.

He, uh, added the APA certificate stamp. Hmm. Uh, as it is APA certificate, uh, or APA approved.

Zach Elwood: Just a quick note here: I actually started digging into this a bit more, as it was something I wasn’t aware of. To quote from Joe Navarro’s site https://jnbodylanguageacademy.com: 

The Joe Navarro Body Language Academy has partnered with Specialized Training Services to co-sponsor the Body Language Expert Program, with 60 CE credits available to approved students upon graduation. Specialized Training Services is approved by the American Psychological Association (APA) to sponsor continuing education for psychologists. Specialized Training Services maintains responsibility for this program and its content.

End quote

It’s unclear to me what this relationship between the APA and this Specialized Training Services organization is. For example, would APA say that they are endorsing Joe Navarro’s training and certification, or would they maybe phrase that in some more nuanced way? If they’d phrase it in a more nuanced way, how would they phrase it and what would that mean exactly? I’m also curious how hard it is to get accredited by this STS organization. I actually sent some questions to these organizations and maybe I’ll hear back. Anyway, back to the talk…

Gallia: Yeah, he took… I, I was, first I was, um, yeah, very kind of afraid of telling Joe Navarro what to do. But he was very thankful for this, and he accepted it, and yeah- Mm-hmm … he didn’t just like for me, so like, “Oh, Galia has a special, uh, she wants a special treatment.” No, he take it, he took it for all the students after me, you know?

Mm-hmm. And this is what I mean, the congruency, what he writes in his book. This is… Maybe he wasn’t aware of this, that, that in some countries they are more strict or whatever.

Zach Elwood: Mm-hmm.

Gallia: But he-

Zach Elwood: Mm …

Gallia: didn’t took it like, like a menace, but he took it like, uh, yeah, like the feedback he always wishes. And-

Zach Elwood: Right. Part of gaining rapport with people is, yeah, being open to feedback and-

Gallia: Yeah

Zach Elwood: and such. So yeah, yeah, that’s a big part of, uh, coming across as, as-

Gallia: Yeah …

Zach Elwood: as, as likable and authentic and everything, yeah.

Gallia: Yeah. He also says, “Never underestimate likability.” And-

Zach Elwood: Yeah. S- it is a huge factor, yeah.

Gallia: Yeah.

Zach Elwood: Do you have anything else that, that comes to mind for, um, for things that we, that you might wanna, wanna talk about that we didn’t talk about?

Gallia: Um, no. If you have further questions, I’m open to them. But, uh, uh, yes, actually it’s just my passion about all of this, and, uh, Joe initiates that. Mm-hmm. And he’s always open for questions. Uh, if I write him, he answers within two days

Zach Elwood: Hmm.

Gallia: Or he offers, uh, uh, a chat. And this approachability, this is so exceptional.

Yeah. It’s- Hmm … it’s, it’s, uh, impressing. Yeah.

Zach Elwood: I- if you don’t mind me asking, uh, how much did the… You said it was like a nine-month. I assume it was, like, maybe once a week or something, but how much did that, um, course cost, the Navarro course?

Gallia: Uh, I’m not sure. I paid in euros. Um, I guess it was about 4,000 euros.

Zach Elwood: Hmm.

Gallia: So around about

Zach Elwood: that. Was that like a once a week kind of thing or, or was it a-

Gallia: No. I, I spent a lot of time there. Um-

Zach Elwood: Oh …

Gallia: sometimes six hours a day.

Zach Elwood: Oh,

Gallia: wow. Yeah. Uh, as I didn’t want just to read it and finish it, so I want to absorb it, you know? Hmm. It was, uh, valuable, it was also expensive, and there was full of knowledge, uh, which helped me that much, and it was worth every single cent.

Zach Elwood: Oh, one thing I was, one thing I was curious about, I mean, Navarro himself talks about how, you know, um, the non-verbals, you know, there’s, there’s no good evidence that specific non-verbals are tied to deception. You know, there’s nothing like that, but it’s more about getting a read of anxiety, which may be useful in various contexts.

Yeah. But, but I’m curious, do you feel like the training has helped you get better at spotting when someone’s lying? I know that you can’t do, like, a this means that kind of thing, but do you, do you have experiences where you’re, like, more confident in your read that someone’s not telling the full truth?

How has that played out for you?

Gallia: Yes. Yes. Uh, but not because there is a single cue, uh, which shows you deception. Uh, there is nothing like this, like you says, there is no Pinocchio effect. But you’re always communicating. You know, y- you see this when, for example, when you omit saying something, you omit things y- or, or you, you stop within the sentence or you’re repeating something to convince someone from the opposite.

Uh, it’s about the congruency. You, uh, f- first you need a baseline, the baseline for the person to know her when she’s comfortable. Everything what deviates from this baseline, then it’s questionable. It doesn’t mean it’s, she’s not trustworthy or, uh, uh, he’s being deceptive. No, you cannot say that. Uh, for example, if you have a neurodivergent person, so what do you do?

So just because he’s not looking to you in the, uh, directly to the eyes doesn’t mean he’s lying. You know, there are a lot of idiosyncratic behaviors, but you know something is off. Not because he’s lying, but something is different from, uh, what neurotypical people would do, you know? Uh, it’s not just about neurodivergence, but also what normally people would do.

For example, if you’re talking to someone and you say, “I’m a great guy. I, I, I, I’m, I’m an, I, I’m a, actually I should be a hero, but, uh, uh, I’m not a hero. No, I’m normal guy. I’m normal, regular guy.” So, you know, you, you, you notice this incongruency. So, if you’re a normal guy, why should you mention this? If, uh, why should you mention if you’re, uh, that you should be a hero or you’re supposed to be a hero, you know?

These kinds of thing. And also, uh, uh, there is a lot to see about, so your non-verbals, are they matching eye, are they in, in, in sync with what you’re saying? Uh, the speech rate, the voice, pitch, tone, everything. Uh, also context matters, so maybe you’re nervous and you’re trying to explain something different.

Uh, you should see everything at once. There is no single cue of deception. This, yeah, it’s, it’s also what they are emphasizing now in the MSC. Yeah, that’s, they say no, there is no single cue of deception, and it’s not about interpreting, ’cause everyone had different exper-experiences where you could contaminate

Zach Elwood: Hmm

Gallia: the, uh, what you’re interpreting, and yeah.

Zach Elwood: Uh-

Gallia: This, but- I, I

Zach Elwood: was curious, d-does Navarro, uh, I don’t know if you watch, like, some of these people online that make all these really big claims about reading behavior, like Behavior Panel and these kinds of u- online shows. Does Navarro talk about some of those people in his course and how they’re people that really, uh, exaggerate what you can do with behavior?

Does he, does he cover much of that at all?

Gallia: Never. He never- Hmm … expresses, uh, contempt toward others or, or, or, um, speaks, uh, about others. He’s just focused on what he teaches, and then you learn in the right way. For example, uh, he once said, “I will never see one of my students pointing, not even to a chair, with your finger.”

This is not appropriate. This is like me- Oh, this pointing is perceived as rude … it’s like, it’s menacing ‘

Zach Elwood: cause it’s

Gallia: like, like the, like s- a stick like we had before, you know, when we were, we were living in caves, you know? It’s like a menacing. Threatening, yeah. So when… Yeah, it’s threatening. So if you, yeah, if you’re, uh, pointing to s- to a chair, please with your whole hand. So, and it’s a big difference. It gives you comfort.

Zach Elwood: Yeah.

Gallia: And I see this with my patients. If I say, “Take a seat,” and I do that one, it’s better if I say, “Take a seat.” So it’s like, you know- Right … I’m, it’s a big difference. There are some single things that accumulate. This is what matters. He also mentioned, for example, Disneyland. You will never see a s- a broken bulb in Disneyland.

Why? Because it would, uh, it would, um-

Zach Elwood: Ruin the illusion? …

Gallia: it ruin the magic. Yes.

Zach Elwood: Mm-hmm. Yeah.

Gallia: That’s what he said, and so this is, yeah, it’s a good metaphor for, uh, the single, um, yeah, uh, the, the single things that matter.

Zach Elwood: Mm-hmm. Thinking about how others perceive you, yeah.

Gallia: Yeah. And not just this, also that you…

It’s not about thinking how others perceive you, so, but acting, uh, and adapting like you wanna be perceived. So act like the person you wanna become.

Zach Elwood: Hmm.

Gallia: That’s about. Mm-hmm.

Zach Elwood: Mm-hmm. Well, this is great. Um, yeah, I think I’m good, unless you wanna share anything else. We could, we could wrap it up here. I, I really appreciate you coming on and sharing your, your thoughts and your learnings.

Gallia: Thank you. Thank you very much

Categories
podcast

Is the “behavior expert” industry corrupt? A critical look at Paul Ekman, Joe Navarro, and others

In this second part of a talk with former CIA officer Kent Clizbe, we discuss the exaggerated, irresponsible claims made by many self-described “behavior experts,” focusing especially on Paul Ekman, Joe Navarro, microexpressions, and attempts to detect deception from body language. We discuss why facial expressions and physical movements cannot be interpreted through a universal dictionary, how cultural and individual differences make behavioral judgments especially difficult, and why nervousness or discomfort is rarely meaningful evidence of guilt or deception in high-stakes situations. We examine the failed TSA SPOT program, the influence of shows like “Lie to Me” (which was loosely based on Paul Ekman’s work), and the lack of convincing real-world, high-stakes examples supporting “behavior expert” claims. We also explore how behavioral hunches can contribute to tunnel vision, false confessions, and wrongful convictions; why games like poker can offer a more constrained and useful setting for behavioral reads; and why the most actionable information in high-stakes situations usually comes from what people say, what they leave out, and how their claims compare with known facts.

Related links and a transcript are below.

Episode links:

Resources mentioned in or related to this talk:

TRANSCRIPT

(transcripts are generated automatically and will contain errors)

Kent Clizbe: [Paul] Ekman had massive contracts. He had contracts with the CIA, with the DOD, with Special Forces. He was selling his training to them. Then based on that, he got a massive contract with, Homeland Security, DHS, TSA. He had a program called Spot, SPOT. All of these bozos and DHS saw Lie To Me — Lie To Me was Ekman’s TV show — and said, wow, that’s cool. He can read micro expressions and tell who’s lying. We gotta get him. They gave him a contract for Spot. The idea was using Ekman’s micro expressions. He would train TSA officers to use his microexpressions, uh, technique, methodology to identify terrorists… they spent DHS spent $900 million on this program. You know how many terrorists they identified? 

Zach Elwood: How many? 

Kent: Zero. Not a single one

Zach Elwood: That was a clip from my talk with Kent Clizbe, a former CIA officer and the author of the book Holistic Contextual Credibility Assessment: A Reality-based Alternative to Deception Detection, which is available on Amazon. In this episode, we talk about the well known behavior researcher Paul Ekman, we talk about Joe Navarro, we talk about micro-expressions, and we talk about the “behavior expert” industry in general. 

This is actually the second part of a talk I had with Kent back in January, eight months ago. The first part of that talk was he and I talking about his efforts to expose Wayne Simmons, who appeared on Fox News for 15 years claiming to be a CIA intel expert but who, I think the evidence clearly shows, was not. You can read about Kent’s role in that story in a NY Times article titled The Plot To Take Down a Fox News Analyst (https://www.nytimes.com/2016/03/06/magazine/the-plot-to-take-down-a-fox-news-analyst.html) – which by the way I think is a very bad title, as the use of ‘plot’ sounds like something shady was happening, when it was a highly justified and ethical pursuit of exposing a liar. 

I also featured Kent in another episode of mine; we went through the military career of Chase Hughes, a popular “behavior expert” who has more than 2 million youtube followers and has appeared on major podcasts but who is quite obviously a pathological liar and con artist. With Kent’s experience in CIA and military circles, he helped me examine Chase’s official Navy record and what Chase has said publicly about his life, and we compared the quite banal nature of the reality of Chase’s military career to Chase’s deceptive and frankly delusional depiction of it. 

There are a couple reasons I’ve sat on this episode for so long before releasing it, and I just want to be transparent about those reasons. For a while I thought I actually was not going to release it, but eventually I decided it was an important talk, even just important for me personally. Kent and I’s conversation got me down a path of thinking and was a contributing reason for me ending up deciding to write a general audience book about reading people and reading behavior, which will be called Read People For Real. One of my goals with the book will be to help explain how much bullshit and nonsense there is in the quote “behavior expert” space about nonverbal behavior — and just a note that when I use “behavior expert” it will always be in quotes, as in alleged behavior expert. And the book will give some thoughts on what I think actually matters for making quick reads of people in real-world, high-stakes situations; which is mostly around what people say. So even though I had misgivings about sharing this episode, I ended up wanting to share it because it was important to me, personally, and I think it contains some very good points made by Kent that you will not often hear made. I also did enjoy Kent’s book and it contains some very good points about what actually matters in trying to judge other people’s credibility. 

One reason I didn’t want to share it was because I think Kent himself shares some stuff publicly that I think is very unreasonable and wrong, so I just didn’t want to be associated with him. I’m talking about things I view as harmful, pseudoscientific, and conspiratorial. Honestly, I just didn’t want people asking me, “why are you promoting this guy who has said x, y, and z?” These were things Kent’s posted that I became aware of after first talking to Kent months ago for the podcast. So that was a factor. But eventually, like I said, I thought the conversation we had was important and unique, and because I do agree with Kent on most things in the domain of behavior-reading and so-called “behavior experts.” 

And if there’s anything my work on political polarization has taught me, it’s that it’s okay to view someone as very wrong on some topics, but to view them as intelligent and correct on other topics.

And in some ways I think Kent’s strengths and faults, as I view them, are intertwined; he is, I think, much too pessimistic about some people and their beliefs and motivations— and even as that can be a bad and harmful thing, I think there is an aspect of that that can have positive outcomes sometimes — as I think it was this aspect of his personality that helped him recognize Wayne Simmons as a fraud and to then work hard on exposing him, at a time when nobody else was willing to do that work, and even though that work came with significant personal costs and risks to Kent. To put it another way: Kent is willing to lash out at and harshly criticize people, and sometimes he will be making some good points that should be listened to. 

Another reason I sat on this episode for so long is that it includes Kent saying that the well known “behavior expert” Joe Navarro spreads bullshit and is, to quote Kent, “like Chase Hughes”. Again, if you don’t know him, Chase Hughes is a “behavior expert” con artist I’ve examined and exposed on this podcast; just an egregiously unethical liar who spreads false and exaggerated information about behavior and mind control and a slew of other things, and who has lied about just about every aspect of his past. Now, when Kent compared Navarro to Chase in our talk, I felt the need to defend Navarro a bit, because I didn’t want to seem like I was grouping him in the same category as someone like Chase Hughes. I still think Joe Navarro and Chase Hughes are in entirely separate categories, for a number of reasons, but I will say that after thinking about this topic for these past few months, and doing a lot of reading and research, I have come around to agreeing with Kent saying that what Navarro does in the behavior-reading space is similar to what Chase Hughes does. I do think that what Joe Navarro does is the same thing, basically, as what these other “behavior expert” people do, whether we’re talking about Chase Hughes and the Behavior Panel, or the slew of other people in this space. There is a spectrum of falseness and unethical behavior in there, of course, and I think Navarro is much more truthful and ethical than a lot of these people. But still, what I eventually decided, after thinking about it many months, is that if I said and did the things Joe Navarro has done with his behavior-related work, I would feel highly unethical. I would feel I was unethically deceiving people about the importance of nonverbal behavior. 

Now this is a tough topic to talk about, because many people will say “obviously nonverbal behavior matters” and yes, it’s true; obviously it does; we are reading and interpreting people’s nonverbal behavior every day in our personal and professional lives – in what you might call these various everyday low-stakes situations. And I’d say we often do a pretty good job of it, mostly because in low-stakes situations people aren’t trying to hide their feelings and motives – often people want you to understand what they’re feeling, or sometimes they may not care that much if you get some clues to their feelings. 

But what Navarro and other “behavior experts” do — which I think is where the mistake lies and the unethical aspects creep in — is claim that reading nonverbal behavior is highly powerful in high-stakes, real-world situations; that I think is the mistake, as I think it’s clear that it’s barely useful in those domains. This is because in high-stakes situations, anxiety and other negative emotions are present for many people, not just deceptive and guilty people. This means that a focus on studying behavioral indicators of anxiety and irritation and other feelings, or the lack thereof, are pretty useless in high-stakes situations. This is not to say that we can’t sometimes make defensible deductions about what people’s nonverbal behavior means; it’s just to say that it’s to me clearly not something that is powerful and highly useful, as the standard “behavior expert” claims tend to go.  

What matters the most in real-world, high-stakes domains is what people say, and what they don’t say; that’s where 99% of the actionable information is, in my view: making logical observations and deductions about what people say, and how it stacks up to what is otherwise known. And by the way, that’s also what Kent Clizbe focuses on in his book Holistic Contextual Credibility Assessment. 

Another major factor is that in real-world, non-game scenarios, you cannot base major decisions on small ambiguous nonverbal clues, as the stakes are just too high in terms of harming other people — whereas in game environments, you can often use small behavioral clues to make decisions. This is because games are different from real-world scenarios in multiple ways: from the structured, formalized nature of games, to the low-information nature of games where you can defensibly base decisions on information that is far from 100% reliable because decisions are close and you are lacking better information; to the fact that acting on slim sources of information in games won’t theoretically harm people in real ways. 

One simple fact that shows I’m right about this is that there is a glaring lack of anecdotes and stories of people making use of nonverbal behaviors in high-stakes situations. Even in their own books and videos, behavior experts will struggle to show you examples of how to use nonverbal behavior in high-stakes domains. The examples that do exist are either quite banal, like the kinds of observations that many of us make in our day-to-day social and personal lives; other times, they aren’t even really examples of reading nonverbal behavior, they’re just examples of people doing things and taking actions and acting suspiciously; sometimes there’ll be examples that seem intended to try to exaggerate the usefulness of nonverbal behavior, even though such uses would in practice be indefensible and unreasonable as protocols; for example, claiming that one has based major investigative decisions on small nonverbal clues, like someone’s cigarette shaking or someone’s facial reaction changing when reading a list of murder weapons. There’s a reason such approaches aren’t really used by law enforcement; most people would find the idea of such applications absurd and immoral, and that includes multiple law enforcement people I’ve talked to. 

If nonverbal behavior were truly as powerful as “behavior experts” claim, we’d be surrounded by examples of people using that information in all sorts of ways in high-stakes domains. But we aren’t. On the other hand, we can find many examples of people acting on what people say and do and how that stacks up to reality and known facts, because that’s where the information is. Deciding to focus on the highly ambiguous and hard-to-interpret nonverbal behavior when there is so much information in what people say and do; that would simply be madness. 

These points map over to what research shows us in the deception detection domain: that nonverbal behaviors are faint and unreliable when it comes to spotting deception. Now “behavior experts” will sometimes pay superficial homage to that research, but then turn around and claim that, nonetheless, their training on nonverbal behavior will help you detect deception. They can simultaneously promote their work as helping you detect deception in high-stakes, real-world environments while at the same time referencing that deception detection is hard, based on what the research shows. But the implication is always that, with the proper training — namely theirs – you can nonetheless become strong at detecting deception. If this is rather confusing, you are not missing anything; it is purposefully vague and opaque, because “behavior experts” want to “have their cake and eat it, too.”

If you’d like to read a great paper that talks about this aspect of “behavior experts,” check out a paper by Vincent Denault titled Darwin’s illegitimate children: How body language experts undermine Darwin’s legacy (https://www.researchgate.net/publication/365331711_Darwin%27s_illegitimate_children_How_body_language_experts_undermine_Darwin%27s_legacy). Vincent’s paper actually focuses a lot on Joe Navarro’s work, and he also mentions Paul Ekman in there, David Matsumoto’s company Humintell, and more.

Here’s one quote from that paper: 

One way to help the public evaluate what body language experts are saying is to unpack and comparetheir claims with actual research findings. This could, of course, displease body language experts. Yet if they appeal to science, either implicitly or explicitly, they must expect and accept scrutiny. They cannot reject the rules of science, while simultaneously using science as a source of legitimacy.

I interviewed Vincent for this podcast a few months ago, and had a great talk with him; he has an interesting story for being someone who used to be deep in the behavior-reading world, who thought he was on his way to becoming an expert at reading people’s nonverbal behavior – but who eventually realized that much of that world was garbage and turned to the scientific research of behavior. 

There’s a lot more to say here, as the topic of nonverbal behavior is a huge, sprawling topic — and actually, the sprawling and hard-to-talk-about nature of this domain is something that can help defend “behavior experts” from criticism — but that’s to give you a brief rundown of my views on the topic. If you’re curious to hear more, sign up to get updates about this podcast at behavior-podcast.com, and that way you’ll be in the loop about my new book, which will delve deep into the problems in the behavior expert space. 

I’ll also mention that criticizing Joe Navarro, as I’ve done here, is not an easy thing to do for me. For one thing, Joe has said nice things about my poker tells work before. For another thing, after I did my first deep-dive on Chase Hughes in late 2024, exposing his many, many lies and unethical behaviors, Joe called me to thank me for doing that work, and said I’d done a great job on it, and we had a very nice talk. So these were also factors weighing on me with this episode. But eventually I decided that talking about these topics is important, and it’s really an unavoidable topic, if I really want to talk about the nonsense in the “behavior expert” space, which I obviously do. I think there’s something interesting here, too, in how personal associations and relationships can make harsh criticism more difficult. If I hadn’t had a personal conversation with Joe, I would be less hesitant to put out criticisms of him. And I think this is a big factor in the “behavior expert” space, which helps explain the lack of harsh criticism of “behavior experts”. Meeting someone, even once, can dramatically put the brakes on public criticism, and I think this is a factor because there are many alleged “behavior experts” who have mingled with law enforcement people at various events and conferences, and even with some academic behavior people. 

I think another big factor that helps explain the lack of public criticism is perceived authority, and how that also makes criticism more difficult. In talking about this, I have to contend with the fact that many people see Joe Navarro as an esteemed expert on reading and using nonverbal behavior. I know that criticizing him will result in some people criticizing me. This is a reason why some academics avoid talking directly about the bad things “behavior experts” do; I think it’s a reason that Vincent Denault, in that previous paper I mentioned, doesn’t even mention Joe Navarro’s name, even though the paper focuses on him. Few people want the drama that comes with criticizing well known and respected people. 

I have talked to a couple law enforcement professionals who agree with me about “behavior experts” generally and about Joe Navarro specifically, but who have said, to paraphrase: “Joe Navarro is so well regarded that criticizing him publicly would alienate me from too many peers and hurt me professionally; I can’t do it.” One maybe nice thing about me is that I have none of those professional concerns; I don’t have to worry about any impacts to my professional life from calling things as I see it. 

For what it’s worth, I do think that my view of “behavior experts” is the norm in the law enforcement community, and not an outlier. I’ve talked to quite a few law enforcement people for this podcast, both publicly and privately, and I do think these views are the norm. There’s a reason hardly any law enforcement and intelligence agencies these days are using nonverbal behavior stuff, and a reason why it is increasingly rare to find people who can defend making such things any part of an official protocol. It’s just that the exaggerated claims of “behavior experts” spread widely and get a lot of attention, which leads people to assume those views are commonplace. 

Kent and I talk about Paul Ekman in this episode, too. Ekman is a well known behavior researcher who still gets a lot of respect and is still cited a lot. You may know the TV show Lie To Me, which was loosely based on his ideas. His ideas were also used in the TSA airport security SPOT program, which Kent was talking about at the start of this episode. What has stood out to me the last year or so of doing the podcast, in the public and private conversations I’ve had, is just how negatively Ekman is viewed by behavior researchers. Kent’s view of Ekman shared in his book and in this talk, which is also my view, is that Ekman was a deeply unethical person, basically an academic con artist. I don’t think Ekman started that way, but as he got more attention for his ideas, I think he became more unethical in his approaches and claims, and less willing to address the clear failures of his ideas as shown by the research. He did less and less research and made more and more grandiose and detached-from-reality claims. And what I’ve found talking to various behavior researchers is that this is the view that many of them have of Ekman, too, but they just don’t like to talk about that too directly and publicly. I think there is a natural inclination in academia to be very polite, and to restrict criticisms to specific papers, and to avoid even the perception of personal attacks. One researcher I invited on to talk to, who had written criticism of Ekman, said that now that Ekman was deceased, he didn’t want to talk about him and preferred to just talk about his ideas. So I think there are various aspects that have helped Ekman escape much harsh public criticism, and to continue to be highly regarded; although if you search for criticisms of Ekman online, you can start to put the pieces together. I will say that Kent Clizbe’s book is worth reading, even if only for the highly critical section on Ekman’s career. Unlike academics, Kent does not hold back in his negative views of Ekman. I can’t vouch for everything Kent said about Ekman in his book, or in this talk we had, but in my experience Kent’s highly negative view of Ekman is not an outlier in the behavior research community and is more the norm. 

I hope this rather long preface gives some context for why I sat on this episode for so long, and also why I eventually ended up this episode was worth sharing and worth listening to. Hopefully you find it interesting and worthwhile. As with any talk I’ve had for this podcast, or maybe any talk ever, there will be things anyone can criticize and find fault with, but if it makes you think a bit and see things from some different perspectives, it will have been worth it.  

Okay here’s the second part of my talk with Kent Clizbe, author of Holistic Contextual Credibility Assessment: A Reality-based Alternative to Deception Detection. Note that I start this in the middle of a discussion where I had ended the first talk with Kent. He’s talking about his dedication to outing liars like Chase Hughes and helping educate their fans.

Kent Clizbe: I might be up for, uh, starting a new deprogramming service.

Zach Elwood: Well, you know, uh, y- I don’t know if you know, but Chase Hughes claims to be an expert cult deprogrammer too. That’s one of the many things he claims he’s an expert-

Kent Clizbe: You are kidding me.

Zach Elwood: No, that’s one of the things. There’s a Reddit- What a freaking joke

there’s a Reddit thread about, there’s a Reddit thread about him being an expert cult deprogrammer. People are like, “Is he really?” And then, you know, it’s just, he’s claimed to be an expert in literally everything psychology-related. It’s just, it’s so funny, you know? Uh-

Kent Clizbe: Pitiful. Pitiful.

Zach Elwood: Yeah. Yeah, so you had mentioned, uh, Ekman there.

Maybe that’s a good, uh, a good segue into, uh, into your book about, um, where you critique, um… Sorry, I’m forgetting the name. What was the name of your book again? Holistic Contextual Credibility Assessment, right. Um, and you, in that book, you make a lot of good points about the amount of bullshit in the behavior space, specifically behavior analysis in context of, like, interrogations and field work and, and things like this.

There are many, obviously many behavior experts out there, behavior experts in quotes, uh, who promote the idea that reading body language, nonverbal behavior in interviews and interrogations in the field for law enforcement and military kind of work. They promote the claims that reading behavior is hugely important.

You know, for example, you’ve got shows like The Behavior Panel, which Chase Hughes is on. You’ve got other, uh, alleged behavior experts who promote this idea that various facial and body language movements are commonly being used by advanced operatives and law enforcement and military, uh, that, uh, that allow them to make deductions and detect deceptions about people and such.

So you’re obviously someone with extensive field experience. And, um, you know, m- maybe you could talk a l- little bit about what value do you see in those ideas about studying body language when it comes to the military and field work, uh, that you’ve done?

Kent Clizbe: Zero. I mean, for normal people, there is virtually no value in trying to figure out what any kind of physiological sign means.

You cannot translate physiological signs, whether it’s eye movements, facial expressions, hands, legs, body. Normal people have a huge variety of physiological movements. A- and that includes blood pressure, pulse, breathing, sweat. Everybody’s different. There is no… A- and different individually, different culturally, different subculturally.

[00:24:00] The vocabulary and, uh, definitions of body movements are totally different across So many different domains that it’s… I, I think it’s insane to try to generalize that there is some kind of generic, um, way of understanding or translating physiological symptoms, movements, body, body function, bodily functions.

They cannot be translated into, uh, emotions or meaning generically. You can individually potentially figure out, “Hey, my wife’s pissed at me because she raised her voice,” or, “She, uh, is not looking at me,” or something. But that’s not… You can’t then s- smear that across all humanity and say that ev- this is what everybody does when they’re angry, or this is the way everybody…

The fa- this is everybody’s facial expression when they’re angry. I learned this because I, I grew up a redneck in North Carolina. I, I, I started, uh, middle school the year after desegregation. Be- before that, there were totally separate Black and white schools. I started sixth grade when they integrated. I was in an 80% Black county.

We’re all Americans, Black and white, we’re Americans. We have a common American culture. But very quickly, I learned the subcultures, including communications, language, uh, bodily movements, uh, behaviors, if you will, are totally different And that, that was my first exposure to cross-cultural communications. I, I, uh, joined the military and became a, uh, uh, a linguist.

I went to, went to school out in Monterey for Vietnamese. So here, here I was out of the, the cotton fields of North Carolina, suddenly transported to California, beautiful Monterey Bay, Defense Language Institute, going to eight hours a day for one year, 40, 47 weeks, um, Vietnamese language immersion. I learned, wow, not only is it language, it is everything about how we interact with other people.

[00:27:00] Facial expressions, it’s body movements. It’s totally different. Vietnamese is totally different, uh, from the, the, the physiological movements and what’s expected and accepted. Totally different from American culture. That began my immersion into foreign cultures. Then went to the Philippines. I lived, I lived in the Philippines for three years working in the military, and I immersed myself in the Filipino culture.

Same thing. The physiological vocabulary, cultural vocabulary, expressions, facial expressions, um, hand movements, totally different. From there, I, my- I married a, a lady from Malaysia. I was immersed in Malay, in Malay culture, Malaysian culture. There’s three main culture- subcultures in Malaysia, Malay, Chinese, and Indian, all totally different.

Just like America, they have a Malaysian culture, but each one of those subcultures has totally different physiological linguistic vocabularies. Worked for a year in Saudi Arabia. I was the only Westerner in a, a, a very rural province, immersed in the, in this, the Arab culture Totally different. From there, went to England.

Lived in England for six months, immersed in, in the British culture. Totally different. We speak the same language, but it was very difficult to communicate with them. The physiological, linguistic, e- even though it’s the, uh, English language, totally different. Moved to Italy. Lived in Italy for six months.

Totally different. Mm-hmm. And then s- since then I, I’ve worked, uh, a- across, across Asia. I’ve, I’ve worked across the Middle East, Africa. I spent five years in a, in Latin American culture as a kid. Anybody with that kind of experience has to say physiological body language, facial expressions, there is no generic universal vocabulary of expressions to express emotion or meaning.

And that’s what Ekman claims. Ekman claims that, and, uh, it ain’t right.

Zach Elwood: What’s, uh… L- yeah, we’ll come back to that. I, I was gonna have, have you clarify though. I mean, in, in your opinion I th- I think you’re also saying that even, say we’re just talking about a specific culture. Like, I would s- uh, I, I would think it would still be your stance that there’s not…

I- it’s really hard, if not impossible usually, to get meaningful information about what somebody’s thinking or if they’re telling a lie from their behavior from… You know, if we’re just talking about non-verbal behavior specifically. I, I think that’s what you’re saying too, but you’re making the point that, like, that’s especially shown when you [00:30:00] take into account all the different kinds of cultures and such that people have, yeah.

Kent Clizbe: So, so the reason I get into that, uh, the, the, uh, debunking Ekman-

Zach Elwood: Mm-hmm …

Kent Clizbe: about facial expressions expressing emotion is because he, he asserts his hypothesis, and he claims he’s proved it- Mm-hmm … is that it is universal

Zach Elwood: Right

Kent Clizbe: That facial expressions, micro expressions showing emotion are universal, number one.

Number two, he can read those micro expressions. Number three, he can interpret those micro expressions. Number four, he can use those interpretations to detect deception universally. So that’s why I, I give the background of actual universal experience to show that that’s bullshit.

Zach Elwood: A quick note here, there’s a lot of nuance here regarding the idea that there are some universal similarities between facial expressions and how they manifest from underlying emotions.

I actually think there is a lot of truth in the universal facial expression idea, at least in the realm of core basic emotions, but there is a lot of disagreement about that in the research. But I think it’s largely a pretty moot point because it’s possible to think that there can be some core universal facial manifestations that apply well across all cultures, while still believing that even if that were true, trying to make use of such things in a practical way in high-stakes, anxiety-producing environments is extremely difficult.

Put another way, even with what deception detection research shows us about the ambiguity and faintness of nonverbal behaviors in the realm of deception detection, it still might be theoretically true that there are some core universal facial manifestations of emotion. So regardless of the nuance and disagreement around that topic, I think the important practical takeaway is that all that doesn’t really matter.

It’s clear that it’s very hard to make use of facial expressions in high-stakes environments simply because those situations provoke a lot of anxiety and agitation in many people, and also because there are all sorts of personal deviations and randomness Just leaving aside any cultural factors. Okay, back to the talk

Kent Clizbe: But if we, we backtrack to your point, in my system, HCCA, a holistic contextual credibility assessment, the detector, the, the, the operator, the person who’s making judgments, must first assess themselves for contextual competence.

That is, if I am going to be working in the, uh, rap, hip hop subculture of America, am I competent in that subculture? Do I speak their [00:33:00] language? Do I understand all of the… You know, they have complex hand signs, all kinds of stuff that means something to them. If you’re not competent in that context, the context can be a, a national culture, it can be a subculture, it can be geographic, ethnic, religious You must assess yourself, am I competent in this context, first.

Second, if you are and you’re working in that context, you also have to realize that there, even within the con- that context that you’re competent in, there’s no glossary, there’s no vocabulary, there’s no looks to the right, therefore he’s thinking about the past. Looks down, therefore he is retrieving future plans.

It’s all bullshit. There’s no such thing.

Zach Elwood: Yeah.

Kent Clizbe: Individuals may have some sort of physiological response, and you may be able, once you understand that individual, you may be able to begin reading his physiology. A, a great example, uh, of that is, for example, the polygraph. The polygraph is measuring physiological responses, breathing, blood pressure, and sweating.

Skin gal- galvanic- Galvanic s- galvanic skin

Zach Elwood: response, yeah …

Kent Clizbe: which, which, which means how much you’re sweating.

Zach Elwood: Yeah.

Kent Clizbe: It’s measuring how much you’re sweating. It was designed with a specific culture in mind. If you think about it, it is a culture that at the time was based on shame. If you’ve done something wrong, you’re ashamed, you’re guilty.

You know? Like, it’s sort of like the, a Catholic, uh, uh, uh, choir boy is, is probably the perfect subject for a polygraph. They’ve gone through training their entire life to make them ashamed of having sinned, having done something wrong. And then once they feel that shame, they go and they confess. If you’ve, if you’ve grown up in that culture, you are used to responding to shame or to guilt.

If you’re in a subculture where, uh, where, where shame and guilt have been denigrated or, or, uh, deprecated, where, uh, well, yeah, man, whatever goes. Yeah, do what, do whatever, whatever floats your boat. You’re not gonna start sweating, “Oh my God, I’m gonna have to tell the priest on Saturday.” No you’re not.

You’re never gonna have to tell anybody

Zach Elwood: And plus people might start sweating for any given reason. They might be nervous for- That- … all [00:36:00] number of reasons or feel weird- Exactly … for a

Kent Clizbe: number of reasons. So, so-

Zach Elwood: A quick note here, I recently had the opportunity to take a polygraph for my own research purposes, and that’s something I might talk about at some point for this podcast.

That experience did actually increase my respect for the polygraph in terms of seeing its power firsthand. I was actually impressed, although in some other areas I was not impressed. I also read a very interesting book titled Gatekeeper, which is a memoir by a CIA polygraph examiner, and that also increased my respect for the polygraph.

All that said, my stance on the practical usefulness of polygraphs has not changed. It’s still obviously a fallible machine, and there’s a good reason polygraph results are not allowed in a criminal court of law. I still would basically never voluntarily take a polygraph. But the nuance around the polygraph is actually a good point about making use of behavioral information generally.

Even if one acknowledges that the polygraph can get some impressive results, the underlying question is when is imperfect information actually actionable? Even if the polygraph were somehow 95% accurate, it would still be considered too fallible to do much with and would still not be good as evidence.

Many debates about making use of behavioral information are really at their core about this underlying question of when is imperfect information, information that may have some general validity but be known to be far from 100% reliable, when is that information actually actionable? Okay, back to the top.

Kent Clizbe: I, I, I don’t wanna say that there’s no physiological response that can be associated with a certain emotion or lying, but there is no generic, general, universal-

Zach Elwood: Right …

Kent Clizbe: and, and, and that’s wh- that’s why I go into that, it- my experiences globally. Once you have- Yeah … the global experience, it can also be applied to any, any specific subculture.

Zach Elwood: Yeah. And I do, I think, I think you have a great, uh, f- people interested in, in, in these things and behaviors and making practical use of it. You have a great takedown of Ekman and, and the whole general concept of this, uh, so I do recommend people check that out. And, and you’re not the only one obviously.

I mean, there’s academics who criticize Ekman. There’s all, all sorts of people who have criticized Ekman. I’ve talked about Ekman on my podcast with Tim, uh, Levine, who’s a respected, uh, behavior and deception detection researcher, you know, criticizing, uh, his work. So, uh, just to say, yeah, it’s, it’s… it, it very…

you make very good points. And, uh, so yeah, let me, let me pivot to, um, you know, I often get people asking me for my takes on using, making practical use of body language. I mean, I’ve worked on poker tells. That’s like my main claim to fam- fame is my, you know, the fact that I’m a former pro poker player for a few years and I wrote some books on poker tells, which, uh, you know, I, I’ve sold a lot of copies of those and, and such.

And I also have this [00:39:00] podcast where I talk about behavior and psychology. So I often get people asking me like, “Hey, what resources do you recommend for making use of behavior in these, you know, real world situations?” So, and I always strive to make clear, and, and this is not a answer people find very satisfying, but I, I strive to make clear that in real world scenarios, if we’re leaving aside the game and the sports stuff, which I think is a very different section because games and sports are very formalized environments.

You have very specific goals, like granular goals you’re trying to achieve at any given time, et cetera, et cetera. I think if we’re leaving aside that context, which, you know, I do believe there’s a lot of value in those contexts. If we’re talking about real world non-game scenarios where it’s like interviews, interrogations, field work, whatever, I, I, I tell people like, “I don’t think there’s anything that valuable to study there.

Uh, I, I, I think you’re much better off studying, you know, how to make logical deductions of the things people say and do.” If you really wanna delve into some behavioral stuff, like check out like, um, verbal or written statement analysis, which I do think is interesting, but it’s still, I think by far the, the most useful thing is the thing, kind of things you’re talking about in your, in your book where it’s like you need context and you also need to make logical deductions about, you know, what, why is someone saying what they are?

What i- what is the story they’re telling? What are they leaving out? You know, the- these kind of logical deductions and like a- as you and I and others have talked about, there’s, it’s just very hard to take these minute pieces of nonverbal behavior and make anything useful out of them. And I, I, I think we’re on the same page there, but I wanna see, you know, do, would you say we’re on the same page?

Kent Clizbe: I think so. I, I have not looked into the, uh, the domain that, that you’re an expert in, that very, uh, constrained sports-

Zach Elwood: Game …

Kent Clizbe: competition sort of communications. It makes sense to me that in, in that very constrained world of game-based communications, you’re, you’re dealing with a much, uh, smaller set of, uh- Uh, what?

Variables, I guess Yeah That it makes sense.

Zach Elwood: A quick note here. If you’d like to hear an episode dedicated to differences in reading and making use of behavioral information in game versus non-game environments, check out an episode I shared recently on my podcast. It was a talk that I did with the Deductionist Podcast.

Back to the talk.

Kent Clizbe: I can tell you for sure that, that in the larger real world of communications, whether it’s a, a, a cop sitting down to, uh, question somebody in, in a interrogation room Or it’s an intelligence officer meeting someone at a, at a, a reception, a diplomatic reception for the first time, or it’s a [00:42:00] immigration officer encountering s- a, a traveler trying to come in the country.

Even though each of those has, i- is constrained in some way, uh, it’s really wide open. It’s social- Mm-hmm … cross-cultural communications. I, I’ve been in every one of those situations I just described except being a poker player, a- and, uh, I can tell you there was zero value in trying to figure out why his eyebr- his left eyebrow just raised-

Zach Elwood: Yeah

Kent Clizbe: or why he crossed his legs, uh, at the ankle, not at the knee, or it … Zero. Zero.

Zach Elwood: Yeah.

Kent Clizbe: I- and if you start focusing on that stuff, you’re losing the real, what you should be focusing on, which is the, uh, information that, that you’re gathering from him.

Zach Elwood: Mm-hmm,

Kent Clizbe: mm-hmm. It’s sort, you know, at, at the end of, uh, for an intelligence officer when, a human intelligence officer, you meet somebody, you elicit information, you talk with him, you build rapport, you create a relationship, um, through a meeting or series of meetings.

Y- each time you meet a subject, you write up a report. You may mention, “Seemed kind of nervous,” or, “W- was very emotional,” or ev- when, when he talked about his mother who’s dying, uh, it, it really, he start, he teared up. But you’re not, there’s no value to record, uh, in your report, uh, what micro expressions you saw, what his facial expressions were, what his body movements were.

Anybody who knows what they’re doing doesn’t. There’s probably people who do, I don’t know, but, uh, there, there’s, there’s no value in that. It’s all about the overall holistic. That’s what I, my, my system is holistic, contextual credibility assessment. It’s the overall. It’s taking everything into account.

Zach Elwood: I think you and I are similar on this, and I think you mention this in your book.

I mean, when I hear somebody telling me that they have some strategy for making some Doing something, you know, whatever it is, making some practical use of something like behavior, my first question is, “Well, show me examples of how you use this,” right?

Kent Clizbe: Give me a case study. Let’s, let’s hear it.

Zach Elwood: And ex- and the simple fact is when you read all this behavior stuff or listen to these behavior panel guys, whoever it is, these people telling you that you can make use of all these behaviors, you won’t find any consistent example or, or like any, any real practical example of how they’ve actually used this, you know?

And that, and that’s really what’s lacking. It’s like… And this goes for, you know, like you got Chase Hughes. He makes all these just completely outlandish claims about what you can do with behavior, including [00:45:00] like, you know, he also goes into- Show me, buddy. Yeah, it’s like- Show me.

Kent Clizbe: Tell,

Zach Elwood: show- Even when you read his-

show me

Kent Clizbe: a case where you did that.

Zach Elwood: Even when you read his Ellipsis manual, which is complete horseshit, it, y- you know, he, he, he can’t even come up with examples of how he… You know, it’s like you read through it and you’re like, “Where are the practical examples of how you’ve actually used this,” you know?

And he’s a serial liar. He can’t even like come up with something to like put in there of like, “Here’s how I’ve actually…” You know?

Kent Clizbe: I mean- Yeah, he can’t make something up and put it in there.

Zach Elwood: He makes, he makes some, he makes outlandish stuff up, but it’s all like clearly like, uh, imaginary or like conceptual, you know?

But, but that’s an, an extreme example.

Kent Clizbe: But- Hypothetical.

Zach Elwood: Yeah, hypotheticals, like… But, but then, you know, you go into… I mean, even, even people that are more respected, I won’t name any names, but there’s people that have worked in law enforcement and such that, that do, you know, claim that they’re behavior experts, but you read their stuff too, you won’t find practical examples of how they’ve used this stuff.

It’s like all very… Unless it’s like really obvious, where it’s like… That’s what I was gonna say, too. The, if you go in, you know, the, the defenders of this stuff can always point to extreme examples. So to name a few extreme examples, like sure, people can behave in, in very suspicious ways. Like for example, like you’re in- you’re interrogating somebody whose wife died, and they’re acting like they’re crying, but no tears are coming out, right?

Like that’s an extreme example. Or someone who’s like completely not showing, uh, any emotion and maybe even like laughing or smiling in inappropriate ways. Like, these are, these can be extreme examples o- of things. Or somebody just like acting catatonic when they’re being interviewed, which is another ca- you know, famous case of an interrogation.

So just to say, there can be extreme examples where behavior play a role, but by and large, we’re, you know, m- almost all the information comes from, you know, what are, what are people actually communicating? And like- Even, even, uh, y- you could even class, uh, you know, it comes down to their words. ‘Cause even if you have a hunch about somebody’s behavior being suspicious, that’s almost never gonna be meaningful in a way if you don’t have other things, like about the story or about the context to back up your hunch, right?

So, but curious what you

Kent Clizbe: said all about- The problem with those, with those case studies you just cited, you know, the, the e- extreme not crying or crying without tears or being catatonic, everybody responds differently- Yeah … to, to crisis.

Zach Elwood: Yeah.

Kent Clizbe: To, to, to situations. The, those kind of things I, I, I looked at when I started, started really delving into and researching, uh, deception detection, and in my book I have a small section on it, is false confessions a- and interrogations that, that induce people to confess falsely.

Zach Elwood: Mm-hmm.

Kent Clizbe: Uh, the Reid technique was, was one of the, one of the ways that happened. They, they’re doing less and less of it. But it’s all, it was, those are all based on cops’ hunches that, oh, he’s, he’s not reacting, you know, his wife just died, but he’s not reacting right. [00:48:00]

Zach Elwood: A quick note here. If you’re curious about what we’re talking about here, you can look into what’s called a behavioral analysis interview, which is part of the Reid technique, and which involves looking for small non-verbal indicators to responses.

Back to the talk. Right.

Kent Clizbe: Many people have b- that they then become, they focus on, “He, okay, he’s our only suspect.” The murderer, turns out it was a guy just walking by, saw the window open, climbed in and killed her. And, you know, there’s no, no obvious motive. There’s no obvious connection.

Zach Elwood: Mm-hmm.

Kent Clizbe: But they, the cops, because their, their hunch about his behavior wasn’t right, now they’re totally focused on him.

And people have been arrested, tried and convicted wrongly-

Zach Elwood: Mm-hmm …

Kent Clizbe: based on hunches like that. So I, I, I say- Yeah, so even for- Yeah, maybe there are… See, see, the, the cops will say, “Hey, the dude confessed,” or, “He was convicted. Ha ha. Check.” Well, w- 20 years later- False confessions, yeah … it, it was overturned. Yeah.

You know, especially now with, with DNA, many, many, uh, bad convictions, false confessions, cops railroading somebody, cops going on these hunches based on behavior, based on whatever, and then they throw the whole weight of the, uh, uh, of, of the justice system behind them and-

Zach Elwood: It, uh, yeah, to your point, it’s like even for the extreme examples of, of non-verbal behavior that somebody might think is suspicious, even for those you’re often gonna be wrong.

So which, you know- You’re

Kent Clizbe: often …

Zach Elwood: how can you trust these, like, all these little micro things that are, like, not even- You

Kent Clizbe: can’t. Yeah. And that’s my point- Yeah … is you can’t, and people have suffered because of it. People’s lives have been lost. People have been convicted, imprisoned. Uh, decisions are made, uh, i- in immigration interviews.

Uh, intelligence operations are, uh, are, are, are initiated and run and stopped based on bullshit.

Zach Elwood: Yeah.

Kent Clizbe: Again, as you said, show me you’ve got this technique. Give me a real, uh, confirmation that your technique works. I don’t, I, I don’t see… Like you said, there’s no case studies.

Zach Elwood: No.

Kent Clizbe: Except in my book, I, I give multiple case studies, a- as well as a couple failures where my system didn’t work.

Uh, but I admit it, and I s- I explain why.

Zach Elwood: Mm-hmm.

Kent Clizbe: I, I, I make the point that my expertise is not academic. Like, although I’ve gone back and researched all of the background, once I, once I developed my own system, once I realized that, uh, in, in my various roles that these, uh, body-based, [00:51:00] physiological-based credibility assessment doesn’t work, I developed my own system.

Not only did I run… Did I use that system inside intelligence, and I used that system to, uh, and I give case studies in my book, to expose what were bad operations that were based on deception, that, that other, uh, officers a- and the entire system had been running these, these cases for years in many cases.

But when I looked into it a- and looked into it at holistically, I identified, uh, these bad cases. I give those, those examples. But also, I t- I, I believe that the most, um, most valuable case studies are when I, I was a headhunter. I was a, an executive recruiter And I only made money, I only got paid, I was on a commission basis.

I had clients who would pay me if they hired a candidate that I brought to them. When they hired the candidate, I ga- they paid me, and I gave them a 100% guarantee, six months, because after six months things can change hugely. A person can change. But for the first six months, I’ll give you 100% money back if this person is not ready, willing, and able to do the job that you want.

So what that required for me to give that guarantee that my livelihood was based on, to give that guarantee, I had to have a vetting system. I met hundreds, thousands of candidates, and I ha- I had to have a system that worked in reality. Re- uh, it’s real, hard, cold, hard reality cash. My, uh, livelihood, supporting my family was based on me being right.

Zach Elwood: Mm-hmm.

Kent Clizbe: And I never had to pay that. I never had to pay it. So my system of vetting was holistic, contextual credibility analysis. S- I would identify a person, and then I would talk to them. I would gather data. Start with the resume. Go down the resume and you find a- all of their experience, their education.

Let’s see, uh, uh, send me your transcripts. Give me some references. Who did you work with in this place? What was your job? What was your experience? I have a conversation with them. I gather data. 99.9% was virtual, was either on the phone or, uh, through written communications, emails usually. Email and, and on the phone I didn’t see them.

I didn’t see how they twitched when they told me they went to [00:54:00] Stanford. I don’t know. Did he look up or down when he said it? Frig if I know. All I know is I’ve got that information and now I can vet it. I can do a logical analysis of does it make sense that this guy went to Stanford? So when I give a case study, my case study is based on my life was depend- depended on my system working.

Cops, academics, intelligence officers, it doesn’t matter. Nothing they do matters. Intelligence officers, dozens, hundreds, a huge chunk of cases are bad. It’s all hidden behind a veil of secrecy. Nobody can dig in and open up, uh, these cases and say, “Look, you’re wrong here.” And inside they… There’s no incentive to identify bad cases.

When I inside identified bad cases, 100% of the time I would be attacked. The pe- the people who had been running the case for years or who had started the case, it, it’s, it’s like they see it as an attack on them. They were, their judgment was bad and had been bad for many years and there was a lot of bad results Nobody ever thanked me inside for, uh, exposing or dropping a bad case, but I was attacked virtually every time

Zach Elwood: A quick note here.

Reading that CIA polygraph examiner’s memoir, which was titled Gatekeeper, was really eye-opening and related to what Ken is talking about here. That book details so many cases where intelligence assets were faulty and were lying, and there was a lot of pressure on the people who brought in those assets and trusted those assets to defend those choices.

They were resistant to being shown that those assets were not credible and not trustworthy. It’s a really fascinating read about such things, let alone for the information about the use of the polygraph. Okay, back to the talk.

Kent Clizbe: So that’s just a, a, a way of saying that when you hear about, uh, uh, inside i- in- intelligence successes, take that all with a grain of salt.

Zach Elwood: Well, I think, uh, you know, similar to what you’re saying, you know, getting, getting feedback on your reads, like, you, you, and there has to be accountability and provability for, for your reads for something- Exactly … to mean something. I, I think there’s a similar thing in games and poker and sports and such where it’s like, for examp- I’ll give you an example.

Uh, like I was on a live stream poker, uh, playing poker once, and I made a fold based on a verbal tell, and people were like, “Oh, that was a tough fold. How would you make that?” And, and it’s like, well, I could make that same read with the, from that same tell in many situations, and I could do that on camera even on a, in a game, and I could show how it’s valuable over the long term.

You know, but the more accountable and provable something is, [00:57:00] the more valuable it is. And I, yeah, getting back to the… I, I think when people make claims about how to use stuff, especially like impressive sounding claims, you really need to dig into what, what are the examples they’re giving you? And like this behavior panel on these kinds of shows, the fact is they just go and talk about a bunch of ambiguous things that could go many different ways, and at the end of the show, you’re like, “Well, I’m not really sure how I would, I would make use of any of the stuff they said,” right?

And that’s what, you know, getting back to you being, you know, you b- you being driven by being lied to, it’s like, it makes me angry because I’ve, I, I go out of my way, like in the poker tell space, it’s so much less important than like real world stuff. But I go out of my way to say like, “Hey, you might only use these things very occasionally.

You might go for a long time and never base a decision on a read in poker,” for example, because these things are ambiguous often. They’re far from reliable. You have to look for specific spots where you’re comf- comfortable using that, that specific behavior. But like these people just make these grandiose claims about real world things that impact people’s lives, you know, that, that are, that are causing people to think that they’re amazing readers of people when really they’re just promoting, you know, people are just using this bad info to, uh, basically exaggerate their own biases.

Because they’ll be like, they’ll watch some footage of, like, Meghan Markle or somebody, and they’ll be using this bad information to be like, “Oh yeah, see, I learned that on Behavior Panel. I know she’s a compulsive liar.” And it’s like all these just bad- Yeah … reads and promoting, you know, people who think they know what they’re doing.

And then it, you know, leave it, l- let alone, like, how it seeps into, like, intel or law enforcement kind of stuff, and is even more damaging. Yeah.

Kent Clizbe: So, so the problem is, is it does.

Zach Elwood: Yeah.

Kent Clizbe: It does. Ekman had massive contracts. He had contracts with the CIA, with the DOD, with Special Forces. He was, he was selling his training to them.

Then based on that, he got a massive contract with Homeland Security, DHS, TSA, uh, Transportation Security Administration. He had a program called SPOT, S-P-O-T. I forget what it stands for, but what it was, they, uh, all of these bozos in DHS saw Lie to Me and said, Lie to Me was Ekman’s TV show, and said, “Wow, that’s cool.

He can read microexpressions and tell who’s lying. We gotta get him.” They brought him in. I, I did a, a, a Freedom of Information Act and got thousands of pages, uh, of the, their interactions, DHS interactions with Ekman. All of the financial stuff is blacked out, but what, what you did see is they were inviting him to these internal conferences.

They would all fly down to Miami, everybody from all over the country, stay in a five-star hotel and, and have three days of speakers, and Ekman would be the main speaker. They [01:00:00] did such things like that. Uh, after a, a, a few times of that, they gave him a contract for SPOT. SPOT was, the idea was using Ekman’s microexpressions, uh, he, he would train TSA officers to use his microexpressions methodology to identify terrorists passing through immigration lines to get, get on, uh, airplanes, get on transportation throughout the US.

In, I, I, I wanna say it was, like, five years that it was in existence, he got $900 million. They s- well, they spent $900

million. I c- I haven’t been identify, able to identify how much money he got, but they spent, DHS spent $900 million on this program. You know how many terrorists they identified?

Zach Elwood: How many?

Kent Clizbe: Zero. Not a single one. At the same time, multiple terrorists we know, because they ended up carrying out operations, terrorist acts, passed through these spot-trained officers.

So this is, uh, one of the very few case studies of one of these bogus techniques.

Zach Elwood: Mm-hmm.

Kent Clizbe: It was a total failure. Total failure. It didn’t work. It, I… They, they would pull aside people, um, who were nervous for, nervous about flying. They, he, they, he had a checklist. He gave them a checklist of micro… And they, they went through his microexpression training, and then he had another checklist.

And then after a couple years they tweaked it, and it seems like they even dropped microexpressions because it’s… Microexpressions are, are, are, maybe they’re useful if you’re studying a frame-by-frame video of someone. Even then, n- I Again-

Zach Elwood: No evidence I’ve, no evidence I’ve seen that they’re useful. I mean, yeah,

Kent Clizbe: I- In, in a one-on-one, real time s- uh, going through an immigration line, totally useless.

Zach Elwood: A quick note here. If you’re curious to hear a criticism of microexpressions, check on a recent episode of this podcast where I talk to Maria Hartwig and Christian Corey. But long story short, there is no evidence that microexpressions as Ekman conceived of them even really exist, and there’s evidence against being able to use them for any practical purpose like deception detection.

It might be worth noting that despite this and other failures in his ideas, Ekman in Congressional testimony about the SPOT program in 2011 said that his team had attained, quote, “Between 80 and 90% identification of who was lying and who was telling the truth.” End [01:03:00] quote. Based on my knowledge of this area and having talked to behavior researchers privately about this, I think Ekman basically perjured himself in a major way with that statement, and I think that says a lot about the problems with his work and ideas overall.

I hopefully will get to talk to someone soon about that Congressional testimony he gave, as I think it’s a rather interesting story. It might be interesting to note that one major reason why Ekman got so much mainstream attention, and what led to him having so much power, was him being featured in Malcolm Gladwell’s 2005 book, Blink: The Power of Thinking Without Thinking.

Gladwell, rather gullibly in my view, just trusted what Ekman claimed about his research, and basically hugely promoted Ekman as an amazing reader of people, and that in turn led to his mainstream popularity, the TV show Lie to Me, and Ekman’s large government contracts. Back to the talk.

Kent Clizbe: So they, they, seemed like they later kinda condensed their approach to, you know, does he look nervous?

It was sort of their checklist. And it, it-

Zach Elwood: Right. And there, there’s some good exposes about there, I mean, about that if people are interested. There was an Intercept article in 2015 called TSA’s Secret Behavior Checklist to Spot Terrorists. Yeah, SPOT was s- short for screening of passengers by observation techniques.

Yeah. A quick note here. As stated, I think a lot of this stuff can be hard to talk about because the term behavior is so sprawling. The failure of studying facial expressions and micro expressions and such does not take away from the argument that it can be valuable to look for other behavioral things.

For example, the actions people are taking, whether they’re loitering in suspicious areas or whether they’re carrying suspicious and unusual objects. The sprawling domain of the concept behavior can lead to people saying, “Well, of course, we should study and observe behavior,” where behavior means literally everything someone might say and do.

So it’s good to emphasize that we’re talking here about a specific subdomain of nonverbal behavior largely facial expressions and movements and postures of the body and such. Back to the talk

Kent Clizbe: So in, in my book I have a section on Ekman, ’cause it really, running across Ekman being touted and, and being, uh, students, human intelligence officers training in, in the military, um, and, and the military paid for them to use Ekman’s training.

It just really, uh, flipped my switch and that, that’s sort of what got me, uh, focused on, on him. But anyway, the, the, the point here is that this is a, a very unusual public demonstration of the absolute unusefulness of behavior observations. Totally useless. Almost a billion dollars. Most other law enforcement and intelligence, uh, applications, [01:06:00] you know, Ekman was trained, quote-unquote, “training people” throughout the governments, local, state, national, intel, military.

That’s all internal and nobody ever sees it. You, you’re never able to actually see the results or lack of it. The failure of SPOT was a very unusual, but it’s a total humiliation for people who think this works. I have references. I have bibliography and footnotes that all of the, like you just mentioned, those reports are all there.

I want to say one other thing, behavioral approaches. Who, who’s the, the, the law enforcement sort of, uh, accepted king or, or the, the, the gold standard of behavioral assessment? It’s the FBI’s behavioral, I forget what they’re called- Profile? … behavioral something. The FBI does great PR, you know, they ha- they are tied at the hip with, uh, movies, with TV, with, uh, journalists, and they feed them all of their, uh, all of this, uh, great PR.

Let’s look at a couple case studies. The, the, I think the best one, the perfect one of how useless they are, what are they? They’re profile- profilers. They, they call themselves profilers. Do you remember, it must have been the early 2000s, like 2005, 2006, there was the, the DC sniper.

Zach Elwood: Yeah.

Kent Clizbe: There were cases, people would, uh, be pumping gas at a gas station and be cut down by rifle fire.

People walking on the street cut down by rifle fire Uh, just random sniper attacks. It got to where everybody… And it was across the, the Washington, DC area. Huge, high-profile, the whole place, everybody’s paranoid. So this is perfect for… And, and they can’t, they, they can’t find it. They don’t, they don’t have suspects.

They can’t… It turned out the shooting was coming from a long ways away. You can’t even tell where the fire’s coming from. They’re shooting from, you know, several hundred yards at least, maybe more. So hey, here we go. FBI behavioral assessment unit. Let’s get a profiler in. They put out a profile. It’s a, uh, a, a white guy, disaffected white guy, blah, blah, blah.

All total bullshit. Ended up being a, a, a Black Muslim homosexual, and his… And, oh, oh, and there was, he was also, the, the profile was he’s a loner. It was a, a, a, a, a Black American Muslim homosexual who’s pissed off at his ex-wife, and he’d r- he had recruited a teenage boy, was his lover, and trained him to, to shoot out of [01:09:00] the…

They, they knocked out a hole in the back of, of their big old American car trunk, and the kid lay in the back of, in the trunk and shot, shot out the hole, uh, from several hundred yards away. Profile was totally wrong, totally wrong.

Zach Elwood: So is it your stance that there’s zero benefit even in the, the profiling in general too?

Kent Clizbe: Virtually zero. Hm. Virt- they, any- look at the case studies. They, they hide the case studies. Hm. It’s all hidden, and then they cover it up with their PR. You know, they crank out these TV shows that are, you know, that in every single episode, the, the profilers, uh, you know, have it exactly right and, you know, uh, FBI heroes come in and swoop in and get the bad guy.

Zach Elwood: A quick note here. I don’t pretend to know the accuracy and success rate of behavioral profiling, but if you’re curious for criticisms of profiling, check out a 2007 article by Malcolm Gladwell for The New Yorker titled Dangerous Minds. It goes into the highly shaky scientific foundations of profiling I think this relates to my previous point about the polygraph and behavioral information in general, though.

Many of these discussions are really at their core about how actionable imperfect information really is. For example, let’s say that behavioral profiling did have some above average success rate, like say it was, I don’t know, fifty-five percent accurate, a bit above chance. Would that be actionable? Might it be useful in the right context, even knowing it was highly imperfect?

It might be if people took into account its flaws and didn’t rely too heavily on it. Again, I don’t pretend to know much about profiling, but a single case study failure or even many case study failures don’t necessarily tell us anything about the overall accuracy of any practice or technique. So I think if more people discussed this underlying question more openly and it wasn’t often just a simple discussion of either it works very well versus it has a lot of failures There’d be better discussion of risk assessment and risk analysis.

Back to the talk. Hey, I wanna come back to that, actually. I want, I, I, I wanted to talk about, um, why people can think there is value, why practitioners especially can think there’s value in studying non-verbal behavior. Uh, one thing that strikes me there that I don’t think, I haven’t really seen anybody talk about is I think there can actually be muddled ideas even for practitioners about what they’re spotting and if it’s behavior related or actually related to the content of what people are saying.

So for example, if you’re a police officer doing an interrogation, if somebody’s giving you a, a, a, a story that doesn’t make sense, you might afterwards start thinking like, “Oh, they were acting funny in various ways,” right? Yeah. And so in your mind it can be muddled about what’s behavior related, like non-verbal behavior related, and what’s actually related to the content.

Kent Clizbe: Absolutely.

Zach Elwood: So maybe you

Kent Clizbe: could- Absolutely.

Zach Elwood: Yeah. What do you, what do you think about that idea? I just haven’t seen people talk about that. I

Kent Clizbe: think- Well, well let me, let [01:12:00] me give you an, an excellent observation. Well, I say excellent ’cause it’s my observation, but there, there’s this dude out there, uh, he’s like Chase Hughes, Joe Navarro.

He’s got books everywhere. He’s all, he’s got a YouTube. He’s blah, blah, blah, blah, behavior, behavior, behavior, behavior, body language, body… I don’t know what he calls himself, but he’s a profiler. He’s an FBI profiler. To me, the, the, the like the ultimate denigration of his, and I say it professionally, bullshit, is he’s got a, uh, a YouTube video, I think it’s like six minutes, where he, he riffs on the nonsensical, totally unproven, totally wrong, uh, canard that 80% of communication is, uh, non-verbal.

Zach Elwood: Yeah. That’s-

Kent Clizbe: Is that- …

Zach Elwood: major, major bullshit. Like, uh, many people repeat- It’s

Kent Clizbe: total bullshit …

Zach Elwood: many people repeat that. And he- Yes … you’re saying he, you’re saying he was acting as if that was a

Kent Clizbe: good- He has his… Yeah, yeah. Well, I mean it’s, his entire shtick is based on non-verbal. You know, he talks about crossing legs and looking this way and your hand movements.

It’s all bullshit. There’s no physiological tell, period. So the six minutes, his point is 80% of communication is non-verbal. Huh, let’s see. And it, this is, this is proving your point that these people have a, uh, they’re confusing what, what they’re see- you know, what, what is their clue- Logically deducing versus…

Zach Elwood: Yeah …

Kent Clizbe: logical versus body language. He… So logically, if 80% of communication is non-verbal and he’s gonna talk, he, he’s gonna communicate that for six minutes. Shouldn’t he be 80% of six minutes, four and a half minutes, four minutes? Shouldn’t he be just mouth shut- Communicating non-verbally? Just look at the logical inconsistency there.

He’s communicating. How is he communicating? Verbally.

Zach Elwood: Content, yeah.

Kent Clizbe: 100%. And when he’s sitting there… And, and it just, it blows my mind

Zach Elwood: that this guy, he doesn’t- Well, you can listen to the audi- You can listen to people’s audio and get the same information, right?

Kent Clizbe: It blows my mind that this guy… It, it’s, it’s cognitive dissonance.

In his mind, he, he’s, his message is 80% of communication is non-verbal, but he verbalizes that. He communicates verbally the fact that 80% of communication is non-verbal.

Zach Elwood: Mm.

Kent Clizbe: And his non-verbals in this six minutes is, you know, he’s, he’s twitching, he’s moving, he’s crossing his legs. You know? What the hell? Look at it logically.

If 80% of communication is non-verbal, what the hell are you saying, buddy? What is your message in this six-minute video? [01:15:00]

Zach Elwood: A quick note here, the idea that most communication is non-verbal is a well-known fallacy and myth among people who are serious about studying behavior. If you’d like to hear an episode where a guest of mine delves into that, check out a conversation that I had with Elizabeth Stokoe, who is a conversation analysis researcher.

Or just search online for criticisms about the idea that most communication is non-verbal. There are many of those you can find. Okay, back to the talk. In Joe’s slight defense, I, because I do mostly agree with you that there’s not much practical use to this, I, I, I will make a distinction between the, on the spectrum of, uh, bullshit, I think, uh, Joe Navarro, I, at least I’ve seen him say, like, it’s very hard to make use of this, and sometimes you’re just getting a vibe of somebody’s discomfort, which might, you know, m- may not make you, like, fully confident someone’s lying, but might make you ask another question or two.

So in his defense, I- Why

Kent Clizbe: is he talking about it if it’s not useful? His entire career is based on it. He’s the body language guy. It’s not useful? Okay, then shut up, dude.

Zach Elwood: Yeah, I mean, and getting, and getting back to the looking for practical examples of how people use this, I mean, I, I think, uh, I, I f- I’ve had the same experience of looking for those practical examples and just…

You know, one that, one that came to mind from his book was, like, he was talking about when he was a kid, somebody was standing by the cash register at a store and, like, staring at the cash register, and I was like, but that’s not really nonver- you know, he was getting a sense that somebody might rob the cash register.

I was like, but that’s, like, just basic deduction of someone look- looking at a cash register. I mean, that, that’s not really related to, uh, you know, non-verbal behavior to me. It’s like, it’s like, it’s like blurring the lines between, like, just blatantly, you know, what is content about what someone is doing versus, like, non-verbal behavior, right?

In the, in the same way I think it can be muddled if somebody’s telling a story that doesn’t make sense, some law enforcement people might be like, “Oh yeah, he had a kind of a shifty quality as he was saying that,” but it’s like most of the, m- most of the usable information is what he’s actually saying, right?

Like- Yeah, yeah … I, I just think there’s, like, this muddled idea of what’s behaviorally useful, right? A quick note here. Again, I think these things are hard to talk about as they are so complex. I don’t think there’s anything wrong with using a vibe or a read about someone being anxious or uncomfortable in order to follow it up with a few more questions on a topic.

In fact, that’s the main practical use of vague behavioral reads and vibes in real-world contexts that I see, just asking more questions. And I don’t see any real risk of using behavioral information of any sort in that way. But using behavioral information in that way occasionally is a far cry from what behavior experts claim you can do, and it’s a far cry from the immense power and mystique they ascribe to it.

In fact, that pretty banal use of it, to just ask a few more questions if we think someone is [01:18:00] uncomfortable or agitated, is already a skill that many of us have and often use. It’s a far cry from the amazing powers of deception detection that behavior experts claim they will be able to teach you. Back to the talk.

Kent Clizbe: Well, well, the only way to prove it is to, is like spot or it’s like my placements.

Zach Elwood: Yeah.

Kent Clizbe: I say, “I am going to give you someone who is ready, willing, and able to do your job,” and then I give them someone, and let’s look at the results Ekman said, “I’m gonna use microexpressions to identify terrorists.” Okay, I’m gonna train people to do that.

Do it, and let’s see the results. Right. My results were 100% exactly what I predicted. Ekman’s results were 100% wrong. Let’s see an FBI profiler, the f- the, the, the, uh, Washington sniper. There’s a case study. They s- they said, “Here’s the profile.” They were 100% wrong, and there are multiple. They hide them, and it’s hard to find them, but you, you have to follow cases as they’re happening.

Because once, you know, they, they put out the profile d- in the search for somebody, they’ll put out the profile. Once the person is found, that’s all forgotten. It’s all pushed aside, and they never talk about it again. They talk about how cool we were when we went in with the arrest team, and they show the video of, you know, 18 guys in, in vests taking somebody down.

But they, they forgot that profile. Uh, let, that, that’s what has to be done to… If, if you’re telling me that you can profile somebody or you can use behavior to predict something, tell me what your prediction is, let’s let it happen, and then we’ll compare those two.

Zach Elwood: Yeah. I w- I would say even, yeah, e- e- even at an anecdotal level, often you won’t even find examples of, like, an anecdotal practical example.

Like, if it was actually useful, you’d see more people, behavior experts, giving an example, like, “How did I actually use this? Tell me the story of how you used it.” But the truth is you won’t really even find those. I mean, you’ll, you’ll find a lot of meandering things. Like, sort of like your example in the book talking about that case where Ekman gave his testimony about someone’s, uh, you know, t- about someone else’s, uh, you know, testimony, whether it was real or not or what his thoughts were.

It w- and it was just complete, completely meaningless. It was just like somebody blinked here, somebody blinked there, you know? But there was n- there was nothing… You reading his, reading his analysis, it was like, how would you ever make use of this? You, you couldn’t, you know?

Kent Clizbe: That’s the o- And, and that, that example is, a- after I did an exhaustive research, that example that’s in the book is the only- On record case of Ekman trying to apply his theory.

Right. Except for Spot. [01:21:00] Once he sold Spot, now we can really see how bad it was.

Zach Elwood: Right.

Kent Clizbe: But yeah, that case is the, is the only anecdotal evidence. And, and he tried to cover it up, you know? He, he never mentions that-

Zach Elwood: Yeah …

Kent Clizbe: but you dig and dig and dig, and you, you can find that in there.

Zach Elwood: Well, yeah.

Kent Clizbe: I just wanna say that my, I give plenty of anecdotes of how my system works, and it does work.

Zach Elwood: Right. I mean, and I would say, you know, n- not to minimize your system, but I mean, your system is about logical deductions. And so, like, you can back it up with an explanation of how you’re using it, right? Where- Yes … versus, like… And there’s a reason why you won’t see these guys go out on a limb, right? Like, y- y- the behavior experts, you won’t see them walk through their logic.

I think Ekman probably learned his lesson where he’s like, “I can’t make this as transparent. People are gonna realize I ha- I don’t really have much meaningful to say,” right? So he probably realized, like, “I shouldn’t, I h- you know, I shouldn’t do that.” And then the, which ties into him, like, trying to say later like, “I can’t talk about it, I can’t do research about it because it’s, like, top secret and people are using it so much.”

It’s

Kent Clizbe: classified now. That’s- Yeah … yeah, he tries to cover it up. Yeah. But you know what they do do? Guys like Ekman and the, the FBI behavioral analysis guys, they, they recruit, uh, Hollywood and TV, and the TV shows and movies do show them using the techniques and being successful.

Zach Elwood: Right.

Kent Clizbe: That’s where- PR

everybody, e- e- the, the idea that this works comes from media.

Zach Elwood: Yeah.

Kent Clizbe: Both- Yeah … both, uh, news, uh, uh, a- and entertainment.

Zach Elwood: Yeah.

Kent Clizbe: Television, uh, movies, uh, w- whatever. Where, where it’s, it’s fictionalized, but the Lie to Me, um-

Zach Elwood: Such

Kent Clizbe: bullshit … TV show, E- Ekman, when it was on, Ekman had a blog, and he would, like, live blog each, every, e- each episode, you know?

Well, the, the, he, his expression of, the micro expression of fear was, uh, you know, the, the hero saw that and he knew blah, blah, blah, blah, blah. And in the show, they’re demonstrating, each, each episode demonstrates- how it works. Yeah. But that’s fake. Yeah. It’s fiction. Yeah. It’s not real. There is no anecdote or case study of microexpressions being useful- Yeah

in real life.

Zach Elwood: Yeah. Well, and, and even organizationally, these organizations also have an incentive to promote this amazing, mysterious, you know, expertise they have because it makes, it makes… You know, it might help them get more confessions or it might help the people be intimidated by them, in the same way like the polygraph is usually used.

It’s mainly an intimidation factor. So I think there’s a, there is this incentive that’s like the more PR we put out there about our amazing secret knowledge about all these things, the more people might respect us and then the easier it makes our jobs, and so on and so on. So I think, I think there’s a tie-in there.

It’s like you have people that, who have ins- personal incentives to promote, promote these things. But then the, [01:24:00] I think there’s also, it helps explain why, you know, the, the organization has incentives to not… Like, why don’t you see the organization debunk some of the, these ideas more often? Or pe- even people within the organization don’t, don’t debunk it that often, you know?

Kent Clizbe: Oh, no. Yeah. No, absolute- un- it cannot be done. It was not gonna happen. That’s why, like, I, I, I make the point that intelligence operations are hidden behind a veil of secrecy. Uh, all that’s happening back there, you never see any of it. They, they can be, they can fail and nobody ever knows, except their buddies, and then they’ll all cover it up.

Law enforcement, they can, they can railroad somebody and call it a success. And, and say it was because of- The shoes I wore, or because of I saw him blink funny, or because, uh, whatever. They can make up anything they want, sell it to the media, sell it to entertainment, and it’s a self-licking ice cream cone.

Zach Elwood: If- do you feel, would you agree though it- it’s gotten a little bit better? Because I feel like with the spot thing being exposed and other things kind of be- becoming, other behavioral things becoming less popular, it feels like it’s, uh, uh, the, the law enforcement and, and military and such are in a better space when it comes to that thing over the years.

Do, do you feel that way?

Kent Clizbe: Eh, sort of. They’re still looking for the painless technical solution. They’re researching, they’re, uh, paying for… What big thing now is AI, uh, enabled video deception detection.

Zach Elwood: Oh, right.

Kent Clizbe: That’s totally based on microexpressions. You can use AI and video to do real time analysis of, you know, what flits across my face.

I call it face dancing, you know?

Zach Elwood: Yeah, like-

Kent Clizbe: Where- …

Zach Elwood: a, a, a microexpression of disgust briefly passed my face as I- Yeah, of disgust passed over his face … was talking to you, and I, and I must be d- They can- … I must be disgusted or judgmental of something you said, this kind of nonsense, you know?

Kent Clizbe: So who, but they can put all of that into an algorithm.

You know, they can, they can give the here’s what a, uh, disgust looks like, uh, and now analyze this person as he’s standing in line to be interviewed and, uh, match those and then give us a, an analysis of what that means. It can spit out, you know, “This dude’s a liar. This dude is, uh…” Well, whatever. You can make it say whatever you want.

But it’s garbage in, garbage out. The garbage in is Ekman.

Zach Elwood: Right.

Kent Clizbe: It’s all based on Ekman. And

Zach Elwood: that’s why you focus so much- Or,

Kent Clizbe: or Ekman-like …

Zach Elwood: Yeah. Huh? That’s why you focus so much on Ekman in your book. You see him as the, you know, he’s kind of like the grandfather of all these ideas of how they get spread out- Yes

to all these, yeah, yeah.

Kent Clizbe: Yes. Yes. He, he is, and, and that approach is. So I mean, I wish that there was, uh, there was a move away from it. I don’t think so.

Zach Elwood: Mm.

Kent Clizbe: Yeah. There are always… The only way [01:27:00] that you can do credibility assessment is holistically With contextual expertise. Holistic contextual con, uh, credibility assessment.

They don’t wanna hear that because it’s hard. They, they want to hire a 24-year-old girl who has a MA in international affairs, who did a semester abro- abroad in Barcelona, and they wanna send her to Afghanistan and spot assess and recruit human sources of intelligence on Islamic extremism. They don’t, that girl doesn’t have the contextual expertise.

It’s hard to get the contextual expertise. They don’t want to do that. They

Zach Elwood: want to- There’s a structural pressure to seek easy answers because they want… Yeah, it’s hard to get the talent, so they want, they wanna check boxes at le- at, at the very least, they wanna check boxes that say, like, “Well, we tried to implement things that allow us to use these people and make them useful,” e- even if, even if they kinda know it’s not much.

Yeah.

Kent Clizbe: Yeah, exactly. They take the person with no contextual expertise and they support her with whatever the latest technical or fashionable approach is, whether it’s microexpressions or NLP or, uh, some, some kind of physiological measurement. She meets somebody, recruits him, they bring him in and they do tests on him, physiological tests, and say, “He passed.

Now, okay, good to go.” Well, no. Uh-uh. That, it doesn’t work. You have to have, have contextual expertise and look at the whole, the whole person with understanding their context, and only then can you begin to judge whether they’re credible or not. And that, uh, the example I’m giving is, is for foreign intelligence.

Exact same thing in law enforcement, in immigration, in any other Context where you’re, you’re, uh, making a judgment of someone, vetting someone. I wish they were all calling me and saying, “Hey, man. Can you come train us in holistic contextual credibility assessment?” Ain’t happening.

Zach Elwood: Hmm. Hmm.

Kent Clizbe: Nobody… They, there’s a lot of talk in the behavioral community about does this work, but there’s still a behavioral community.

They’re still talking about behavior.

Zach Elwood: I- Well, there’s this,

Kent Clizbe: there’s- I have yet to figure out what it’s good for …

Zach Elwood: there’s this field. Have you heard the term, what is it? Syner- synergiologist. Synergiologist. Have you heard of this? It’s- Wow.

Kent Clizbe: No.

Zach Elwood: One second. So I only learned this- What

Kent Clizbe: is that?

Zach Elwood: A note here. It’s actually pronounced synergology.

It’s a school of thought based on one specific guy’s teachings. I had talked to behavior researcher [01:30:00] Vincent DeNault for this podcast after I had this talk with Kent. Vincent is a former synergologist and has written criticisms of it. Back to the talk.

Kent Clizbe: Synergology, a discipline focused on decoding the human mind through

Zach Elwood: body language to improve commun- communication.

This is apparently a word used outside the US, I think in Canada and elsewhere, but there’s people that they’re basically body language experts, but they have… There’s this whole discipline around it. Uh, this was surprising to me. There, it’s like, because it, it’s almost like this is the u- word they’re using in some of the law enforcement aspects outside of the US.

I, I had never heard it. But anyway, just to say, yeah- So it’s- … this stuff is pretty rampant …

Kent Clizbe: they’re just putting a new term on it.

Zach Elwood: Yeah, it’s a new term. They’re putting new terminology on body language. It makes it sound, makes it sound scient- tific. It’s, yeah, S-Y-N-E-R-G-O-L-O-G-Y. Synergology.

Kent Clizbe: The button. There have been dozens of different flavors like that, and it’s Any physiolo- any attempt to, uh, interpret human actions and thinking, uh, by interpreting physiological signs doesn’t work, whatever they call it.

Um, did you say you, you talked to, uh, Vincent Denall?

Zach Elwood: I’m going to. I, uh, we, uh, we’re, we’re gonna have a talk in a few weeks.

Kent Clizbe: Great. I highly recommend. He was a believer in one of those.

Zach Elwood: Right.

Kent Clizbe: It may have been synergology.

Zach Elwood: That’s

Kent Clizbe: it, yeah. It is. He was in the cult, and his eyes got opened, and that led him to where he is today.

His focus is fantastic, is in, uh, trying to, to help judges and the justice system understand that you cannot judge people based on their behavior. Yeah.

Zach Elwood: Yeah.

Kent Clizbe: So, and, and- That’ll be a good

Zach Elwood: talk …

Kent Clizbe: it, it’s a fascinating story that he was a true believer, and now he’s not.

Zach Elwood: I wanted to ask real quick about, have you had, have you ever read Mark McClish’s book, I Know You Are Lying, about verbal statement and written statement analysis?

No. I’d be c- I, I enjoyed that book. I, i- but again, it’s about, it’s about, it’s basically about, like, uh, analyzing patterns and statements, so I think it’s much more legitimate than body language because you’re actually talking about the content of what people are saying. I’ll send you a link and I, I’m actually b- I’d actually be curious what you think of it.

But again, it’s still in the realm of like, even if you get these hunches from these langua- from language, it’s like what exactly are you gonna do about it? You, you still need to have a reason to, uh, you know, about somebody’s story to, to base a major decision on. Like, little hunches about the language are not gonna help you much.

You know, they might help you, they might help you be more confident and like ask a few more questions in a practical sense, but even then it’s har- it can be hard even. But it i- but it is an interesting area, and I’ll, I’ll send you a link to it later. A quick note here. The concept of statement analysis I think gets a very bad rap from some people.

If you read the Wikipedia for the entry for statement analysis [01:33:00] You’ll read that it’s a pseudoscience, and I think this is a mistake largely based on the overreach and bad ethics of some people who do so-called statement analysis. Basically, I think the concept of statement analysis at a high level means just trying to analyze statements for meaning, which is what all of us are trying to do when we interpret any statements.

So to call the whole category of statement analysis a pseudoscience is to me clearly a mistake conceptually. But, uh, one bad system that had given the whole idea a bad name is known as SCAN, S-C-A-N. The creator of SCAN is, in my view, a highly unethical person who has hugely exaggerated what you can do with small language clues and claims that he can solve crimes and be highly confident in people’s guilt and innocence based on such things.

I think it’s clear that people’s small language choices can contain meaning. Some of those things have been studied and have legitimacy. Some have not been studied at all, but may or may not be legitimate. Some ideas have been debunked and disproven. But I think here too, this can get back to that fundamental question of when is imperfect information, information that has value but that we know will be far from one hundred percent reliable, when is that actually useful?

There can be some interesting things in the statement analysis space, and maybe even sometimes lead to asking a few more questions if such things pique our interest. But by and large, they will not have major power. Few people would argue that such things should be used as reasons to pursue an investigation or change the course of investigation, or as a reason to charge someone or as evidence Back to the talk

Kent Clizbe: Again, it’s holistic.

You have to look at everything.

Zach Elwood: Right.

Kent Clizbe: There’s no-

Zach Elwood: Quick fixes

Kent Clizbe: or quick- … generic-

Zach Elwood: Yeah.

Kent Clizbe: Magic bullet Uh, when someone re- writes the word, uh, onomatopoeia, that means they’re lying.

Zach Elwood: Right.

Kent Clizbe: Or if someone repeats the phrase, “I don’t know,” in writing, that means they’re lying. Yeah. There’s no magic bullets. You’re on bullshit.

Zach Elwood: Yeah, yeah. There’s no…

Kent Clizbe: Yeah. You’re, you’re e- what- whatever you call it, you’re gathering data from all sources, whether it’s from discussions, whether it’s from reading what they write, whether it’s from talking to them and, and getting a, a, a, uh, uh, a read of their aura if you will. But none of those, there’s no, uh, you know, here’s the four things that will sh- tell you somebody’s lying in his writing, in his speech, in his non-verbals.

There’s no such thing.

Zach Elwood: Mm-hmm.

Kent Clizbe: You have to gather everything you can holistically, and you have to realize, you have to analyze yourself, am I competent in this context?

Zach Elwood: Mm-hmm.

Kent Clizbe: You know? Okay, r- let’s talk about writing. Brain surgeon is writing a, a story about his [01:36:00] last surgery. I’m not competent. I… It doesn’t matter whether he tells me verbally or he writes it down.

Yeah. I don’t know.

Zach Elwood: You wouldn’t be

Kent Clizbe: able to tell his- No, there’s, I don’t-

Zach Elwood: Yeah …

Kent Clizbe: it doesn’t matter how he twitches when he says it, it doesn’t matter what his handwriting looks like. Oh, oh, that’s, that reminds me. Uh, when I joined the agency, the, the CIA in the ’90s, they were still using handwriting analysis.

Zach Elwood: Right.

Kent Clizbe: We, when… That was one of the CI tools, vetting. Get a written statement and send it to the graphologist It’s nonsense. It’s nonsense. You know, it’s, that’s as, as good as phrenology. You know, feel his head and see how, see what the bumps are like.

Zach Elwood: Yeah.

Kent Clizbe: I don’t know, maybe graphology and phrenology could be part of a holistic approach.

But I wouldn’t, I wouldn’t base my, uh, my decision just based on, uh, the graphologist reading.

Zach Elwood: Yeah. Yeah.

Kent Clizbe: I don’t know if it jumped out at you in my book, because I, my I’m, I’m focused on reality. I’m not focused on theories and hypothesis and to tell me what you think might work. Let’s see what works in reality.

It’s kind of hard to do those case studies. So I created a protocol for evaluating deception detection approaches. Most research, quote unquote, that academics do with deception detection or any of these reading people’s body language or whatever, is they’re all academics. They have a psych- psychology 101 class of undergraduates.

They put up a, a, a notice, “Volunteers wanted for psychology experiment.” So you get 20 18 and 19-year-olds, uh, undergraduates to, to be the subjects of your experiment, and then what- that, that’s what you start with, and then you say, “Okay, this half you’re gonna lie about whether you did something. This other half, you don’t lie about your belief.”

You- they, they come up with all kinds of different scenarios. What bullshit. Totally useless. Doesn’t tell us anything. They write papers on it, and they, you know, they build theories around it. Totally useless. Real-life situation of actual somebody having to use assessment, credibility assessment in the real world, it ain’t 18-year-old psychology student pretending to lie It’s a hardened criminal, it’s a trained intelligence officer that you need to assess whether what they’re telling you is real or not.

Those people, hardened criminal, trained intelligence officer, a fraud, Wayne Simmons, [01:39:00] somebody applying, trying to get a job that I am filling for a client. They’ve cr- they created a fake background.

Zach Elwood: Mm-hmm. Real stakes.

Kent Clizbe: Those are real subjects.

Zach Elwood: Yeah.

Kent Clizbe: Intelligence officers and criminals especially, but these other fraudulent people, they’re all trained.

They’ve practiced. They’ve thought about their lies. They’ve identified shortcomings in their lies. The intelligence officers, we call it a cover story. They create a cover story, and they practice it. They have documents to back it up. They live their cover as much as possible. How can… That’s the real world.

How can we create a situation that is a research protocol, but as close to the real world as possible?

Zach Elwood: Mm-hmm. Mm-hmm.

Kent Clizbe: Right. We use actors. You, you get actors who… A- all of these, uh, uh, real fakers, intelligence officers, criminals, uh, fraudsters, and bad candidates, they’re all in effect acting, right? Uh, an intelligence officer’s cover is he’s playing a role And he’s practiced that role.

You get an actor in- for our research protocol, we get actors. We give them a cover story, and they practice it. We help them practice it, just like, uh, an intelligence training would do. We help them practice it. They become fluent in their lies. Now, give me a, a, a, a FBI profiler, give me an Ekman spot guy, give me a, a polygraph guy, give me a voice stress ana- analysis.

Uh, let’s, let’s have all of these lie detection, and then give me somebody like me who’s, who’s, uh, holistic contextual, and now we, we send them, each of these credibility assessors is in a, a, a isolated room, and we send the candidates to them. And we do a series of them.

Zach Elwood: Yeah.

Kent Clizbe: Some are telling the truth.

Some are really a brain surgeon. Some are faking it.

Zach Elwood: That would be a

Kent Clizbe: great study. Nobody… I, I published that. I published that, uh, two or three years ago, and it’s repeated in my book.

Zach Elwood: Yeah.

Kent Clizbe: Nobody does that. I mean- None of these researchers do it. They all keep using Psych 101 students.

Zach Elwood: A quick note here. For a very good book about understanding the mistakes and faults in deception detection research, I recommend Tim Levine’s book, Duped.

He discusses the aspect of stakes in such research, which is what Ken is talking about here, and he talks about other faults and bad thinking and bad [01:42:00] interpretations in the academic space. I’ve interviewed Tim several times for this podcast also Okay, back to the talk I mean, why you’d be, why it’s surprising that the government wouldn’t do some research like that, you

Kent Clizbe: know?

Yeah. No. No interest. No interest.

Zach Elwood: Uh, I was gonna pivot to, um, the, this whole gaining rapport thing is big with behavior experts. Um, and obviously, you know, in your work and in field work in general, like dealing with agents and operatives, you know, g- uh, gaining rapport is an important thing in the real world in, in many cases, in, in many situations.

But I think a lot of the, uh, you know, the alleged behavior experts, they spend a lot of time talking about, like, controlling your own body language in order, in, in ways to gain rapport, a- as ways to be more confident seeming, to be more likable, and so on and so on, which I think, you know, as an aside, I think it’s an understandable focus for them because as we’ve said, there’s often not much they, for them to actually talk about, about how they use behavior, like, use other people’s behavior, so it’s a natural pivot to be like, “Well, I’m gonna teach you how to control your behavior to influence other people.”

It’s a, it’s a nat- it goes together, which is why those things often, so often go together. It’s a big thing in the NLP, neuro-linguistic programming space, you know, because they’re all about behavior and manipulating and behavior and reading behavior. So, uh, I think there’s some basic points in there that can be valuable, you know, like, sort of like we were talking about, like, obvious points about other people’s behavior, too.

You know, it’s good to avoid standoffish body language p- with people. It’s good to avoid seeming, like, shifty-eyed. You know, you d- th- there’s these various, uh, things that, that are kind of basic for, like, s- not seeming, uh, suspicious to people and, and gaining rapport and b- being likable and seeming trustworthy.

But I think in that area, too, to me, it’s mostly bullshit because I think it’s much more important to, like- be a realistic person and be yourself and, you know, a- and, and to work on, like, what you’re actually saying than it is to, like, try to, like, manipulate people with your body language. Beca- because I think most people are pretty savvy and they, they can sense that they’re being…

If somebody’s doing these body language, stereotypical body language things, I think most people can sense that, like, or there’s a risk of them sensing that this person’s trying to manipulate me by trying to mirror my body language or, like, come across as super likable or something. There, there’s all these risks, and I think to me, I’m curious to get your take, but I think a lot of that stuff is just bullshit because I think it’s much more important to just, like, work on what your story is or what your approach is content-wise and just, just try to be yourself, whether that’s, you know.

A- and I think a lot of people are likable without these stereotypical likable aspects. There’s many people that might come across rather autistic that are very likable and, and, and [01:45:00] seem trustworthy. But I’m curious to get your take on all that, yeah.

Kent Clizbe: So I, af- after, uh, a lot of experience as a, uh, as, as a human intelligence officer, I came up with, with a credo.

When you can fake sincerity, you’ve got it made. There are stereotypes of behaviors that people believe. I guess we, we, there’s a lot of descriptions if, of people who are onto those behaviors. Smarmy, slick, salesman-like. All of those are describing people who are attempting to be trustworthy and likable.

Zach Elwood: Right.

Kent Clizbe: The thing is, though, it works because people believe in the stereotypes. Adjusting, uh, your behavior when you want to be liked or believed can work-

Zach Elwood: Mm-hmm …

Kent Clizbe: because people believe the stereotypes.

Zach Elwood: Would you say, would you say that’s a, an area where like the behavior, these behavior experts who are getting into that space about like using body language to manipulate or affect other people, would you say that’s a more credible use of, of their expertise than actually reading people?

Kent Clizbe: Yeah, it’s more credible, but it’s hilariously disproves their, their entire, uh, their, their entire belief system.

Zach Elwood: Oh, yeah.

Kent Clizbe: If- I see what you’re saying … i- their, their belief system is behavior tells you what people, uh, are thinking or feeling. But here, fake it and then you’ll be okay. Well, well, wait. If it can be faked- I-

then what are you talking about? I never

Zach Elwood: even thought… You know, it’s funny, I never even really thought about that, but that, that-

Kent Clizbe: It’s again, cognitive dissonance. It’s, it’s Joe Navarro babbling for six minutes about 80% of communication being non-verbal. We, we believe that you can read body language. But here, fake it and you’ll, uh, and, and nobody will know what, know what you’re doing.

Well, a- a-

Zach Elwood: and I do agree, I agree with you. I might have come off too negative. I d- I do think there is value to… Because, because so many other… It does work on people. So many people believe these things- Yes … you know? A- a- and so I do think there is value in it. But I also, when reading some of this stuff, like, you know, to give an example Vanessa Van Edwards, I think is her name, or other people that…

There’s Mark Bowden from the Behavior Panel. They talk a lot about how to manipulate the things that you do, the behaviors. To me, a lot of it’s just, like, common sense stuff. Like, you know, it, it, it’s making a mountain out of a molehill, which is, like, there’s a, a molehill of, like, some useful basic information that you can do to come across as, [01:48:00] you know, trustworthy and open and genuine.

There’s a few basic things that you might- Yeah … learn about, and you’d be like, “Oh, that makes sense,” you know, that people would-

Kent Clizbe: Yes …

Zach Elwood: have that impression of those things. But then it’s like, once, once you start reading a lot of it, you’re like, you’re just saying the same stuff over and over. There’s not really that much to learn there.

I mean, that’s at least my, been my reaction to it all.

Kent Clizbe: I, I completely agree. There, there, a- again, there’s no list of, “Here are the four things you can fake that will make you believable or likable.” Building rapport is extremely important-

Zach Elwood: Yeah …

Kent Clizbe: in many, many things. Right. Intelligence operations, uh, law enforcement, your everyday life, sales.

Even personal

Zach Elwood: li- even personal friendships. Either people

Kent Clizbe: you meet, you know? Yeah, everyday life. Yeah. That’s what it’s about. Yeah. It’s rapport. Yeah. It, and there, there are, like, a, um, a list of things that you can do that will help you to build rapport with people. Listening. W- don’t… W- whatever. You know, there’s, there’s, there’s several-

Zach Elwood: Making, making, making enough eye contact, not too much, not too little.

You know, these kinds of- Yeah … things that some people… You know, I’ll, I’ll admit, I had a, you know, a, I think I have a bit of an autism thing, so it’s, it was hard for me to learn some of those things growing up, where I was like, how much is too much eye contact? How much is not enough,

Kent Clizbe: right? Exactly.

Zach Elwood: So I think there, there are these-

Kent Clizbe: I was the same way.

Zach Elwood: Yeah.

Kent Clizbe: And, and, and, you know, once, once you learn those things, though, there, there are body language or, or, you know, physiological ways, the, of carrying yourself that make people trust you or feel comfortable around you But that doesn’t mean that you’re trustworthy. Right. And it doesn’t mean that you don’t have bad intentions.

Right. So again, it’s cognitive dissonance.

Zach Elwood: Yeah.

Kent Clizbe: It’s, you’re, you’ve ch- taught people to read body language, and yet pe- you’ve taught people to, uh, fake body language or, or, uh, uh, a way of acting that hides their true intent.

Zach Elwood: Mm-hmm.

Kent Clizbe: I mean, do, which is it?

Zach Elwood: Yeah.

Kent Clizbe: Can… Is, does body language mean something, or can you fake it and it means anything?

Zach Elwood: Yeah, I mean, getting, getting back to the idea that content and analysis of content is the most important thing. It’s like, I mean, you got somebody like Chase Hughes, he comes across as very confident, very smooth, and it’s like, but if you listen to the things he’s saying, you can quickly put together that this guy is full of shit, right?

Like, so, you know, a- and you could be the, and you could be the most autistic person who comes across as very untrustworthy or, you know, shifty or whatever, and, and, but, but if people listen to what you’re saying, they’re like, “Well, this guy is credible,” right? Like, he… You know, so it go, j- just to say, yeah, there are true things there that, that matter in behavior that af- that affect other people, but it’s also true that-

Kent Clizbe: Because people- Yeah

go by the stereotypes.

Zach Elwood: Yeah, yeah. Like crossing arms is a, is a common stereotype. It’s like, people cross their arms for many reasons. It doesn’t mean you’re standoffish or not being [01:51:00] friendly, but many people will interpret it as being unfriendly. So, you know, you should probably avoid doing it, this kind of thing.

Kent Clizbe: So, so the, the perfect case study for that is con men and salesmen. Con men and salesmen are all trained to be non-confrontational, to be, uh, friendly, to be building rapport, but they do not have your be- they’re, they’re hiding their true intent. They’re hiding the, the actual feelings, thoughts, and ideas.

Their body language is not telling you, or their, just their demeanor is not telling you the truth. They’re, they’re faking it.

Zach Elwood: Mm-hmm.

Kent Clizbe: Which is why my, my, uh, protocol for testing deception detection uses actors. Actors fake it. That’s what they’re… That’s their job. They’re faking it. Same with con men, criminals, and intelligence officers.

They’re faking it. If it can be faked, you know, like for example, Ekman, his entire shtick is built on, it’s un- the, that microexpressions are unconscious, they’re uncontrollable, they’re universal And that is in effect what all body language people are saying, even though they don’t, they don’t wanna say it explicitly.

But implicitly, they’re saying that every … That I can read your physiological symptom, your physiological approach. Whatever, whatever your body is telling me, I can read it. And if it can be cloaked and faked, what’s the point?

Zach Elwood: Right.

Kent Clizbe: You gotta look at it holistically.

Zach Elwood: Yeah. Uh, this has been great. Kent, do you wanna mention anything else before we go?

Or, uh, I was gonna wrap up, but …

Kent Clizbe: I don’t think so. I don’t think so. Just, uh, thanks a lot. Appreciate spending the time, and g- it was a great, great conversation. You’re, you’re doing a great thing. Let’s, let’s do something on, uh, with Hughes.

Zach Elwood: That was a talk with Kent Clisby, a former CIA officer and the author of the book Holistic Contextual Credibility Assessment.

By the way, if you wanna see that episode that Kent mentioned just now where he and I talk about Chase Hughes and Chase’s military record and career, you can check that out. That came out earlier in 2026. It might be interesting for seeing Kent use his credibility assessment methods in a real world context, examining the lies of Chase Hughes, an alleged behavior expert.

The ease with which Chase Hughes has spread his lies and nonsensical ideas about behavior reading and mind control and other things via social media and via popular podcasts like Joe Rogan and Diary of a CEO is good insight into the corruption of the whole behavior expert space in general. There’s a reason con men like Chase Hughes are drawn to this space.

It’s a space with obviously huge [01:54:00] demand that also seems to reward lies and exaggerations and outlandish claims. Okay, thanks for your interest, and stay skeptical out there.

Categories
podcast

Psy-Op soldier talks methods of influence, blowback, psy-op myths, Chase Hughes, and more

I talk with an Army Psychological Operations soldier about what military psy-op work really involves—and how different the reality is from many people’s ideas about the nature of that work. We discuss his psy-op work in Afghanistan, why credibility and truth are usually much more persuasive and effective than deception, and fascinating historical operations involving surrender appeals, staged intelligence, and Vietnam’s eerie “ghost tapes.” We also explore the legal and ethical limits on influencing Americans, how social media has blurred those boundaries, how foreign influence campaigns exploit political polarization, and why “PSYOP” has become an all-purpose label for conspiracy theories. Finally, we examine the red flags that can help you identify self-proclaimed-but-deceptive military-persuasion experts (like Chase Hughes) who fabricate and exaggerate their credentials and experience to sell their psychology- and behavior-focused training and products.

Links to related resources and a transcript are below.

Episode links:

Resources mentioned in or related to this talk:

TRANSCRIPT

(transcripts are generated automatically and will contain errors)

Psy-op soldier clip: “You go to PSYOP training, it’s not gonna make you a mind reader. It’s not gonna make you a human lie detector. It’s not gonna make you an interrogator or a universal expert in human behavior… it’s not mind control. It’s not a secret superpower. Most real influence work is less cinematic than people… want to imagine. It’s about credibility, audience context, timing, and whether the message matches reality… The problem is that when serious people do not explain the field, the vacuum gets filled with conspiracy theorists, entertainers, and people selling secret military persuasion systems… And that hurts the public understanding.”

That was a clip from my talk with an Army PSYOP veteran named Pat. If you don’t already know, psy-op stands for psychological operations. To quote from the Army website, psy-op soldiers quote “use expert communication skills and unconventional tactics to support U.S. Army objectives.” unquote. Such work generally involves the strategic use of information, propaganda, or media to sway an enemy’s, adversary’s, or public’s state of mind. 

In this episode, Pat will talk about what psy-op involves, stories from his psy-op work that he’s done in Afghanistan and other countries, and about some of the controversies and concerns around psy-op work. If you’re interested in how the military uses psychological tactics, including persuasion and including fear, to achieve their goals, you’ll find this an interesting talk. We also talk about some of the persistent myths and misunderstandings about what psy-op soldiers do, and how that relates to paranoid ideas and conspiracy theories. We talk about what Russia’s goals really might have been in creating political content in the lead-up to the 2016 election. We also talk about the origins of the word propaganda, and how it went from having a neutral association to a negative association. And we talk about why you don’t see Uncle Sam posters and similar posters any more, and how that ban stemmed from a ban on psychological operations targeting American citizens. 

A little bit more background on Pat: he’s a retired U.S. Army non-commissioned officer and Psychological Operations veteran who served in tactical PSYOP units, including during Village Stability Operations in Afghanistan. After military retirement, he worked in maritime archaeology and remained active in PSYOP historical research and regimental affairs. He is also an officer in the Psychological Operations Regimental Association. Pat appears here on my podcast solely in his personal capacity and does not speak in any official capacity for any military or government department or agency. 

Due to the nature of Pat’s work, we’re just using his first name here, so as to limit his exposure a bit.  

As you might know if you’ve listened to the People Who Read People podcast before, you know that I’ve done some work exposing a con artist named Chase Hughes, and it was because of Chase Hughes that Pat initially reached out to me. 

Some of Chase’s many lies include claims that he’s worked in various official, high-level capacities for the military on things like interrogation training and behavior analysis and psychological operations of various sorts, when his record shows that he was actually a Navy quartermaster, working on ship and equipment maintenance and logistics and such. Despite the egregiously obvious nature of Chase’s lies and exaggerated claims, he has appeared on some very popular shows, including appearing twice each on Diary of a CEO and Joe Rogan. These appearances on the shows of gullible, irresponsible show hosts have helped him gain millions of youtube followers, and who knows how many customers paying him money under false pretenses.  

Chase has on multiple occasions claimed or implied that he’s been involved with military psy-op work. He uses this false authority to spread a lot of bad and illogical ideas on many topics. In many of his own videos and in many interviews, he spreads paranoia that many things around us might be psy-ops of various sorts; that hardly anything is real, that everything is manufactured. 

clip from Shawn Ryan Show. 

Shawn: “Charlie Kirk was just assassinated. Is that a psy-op? Is the Epstein shit a psy-op? Ukraine? China?”

Chase Hughes: “All psy-op”

Shawn: “everything”

One important point here is that Chase is using “psy-op” as a general catchall term; some shadowy group, somewhere, is creating a huge variety of false fronts and deceptive news items. He’s using it in a general conspiratorial way, not to refer to Army psy-op work. And that’s how a lot of people use the term psy-op these days; it’s just part of expressing a general paranoia about various unknown, shadowy forces controlling us. And toxic political polarization has really amplified such paranoia, across the board, across many political ideologies. And as I’ve written about in my work on political polarization, which you can learn about at american-anger.com; this goes both ways; political pessimism and contempt lead to more paranoia, and paranoia leads to more pessimism. Many people these days are pessimistic and paranoid, and this also helps Chase find an audience of fans; they see his paranoid views as legitimate, and become more likely to trust him.  

Chase uses his false claims about having done Army psy-op work to bolster both his perceived authority and his conspiratorial claims. If one believes that he has seen the inner workings of what the military has done, and even helps train such operations, his false claims about all the deception around us become more believable. You’ll be more likely to pay for his psychology-related work, and maybe even for his increasingly culty guru-like teachings. 

[clip from Chase Hughes’ youtube video: “I’m the guy who trains psy-ops and stuff to companies and stuff.”]

On his second appearance on Joe Rogan, in June of 2026, Chase said that he was going to Fort Bragg to train psy-op soldiers. 

“In two days I’m going to Fort Bragg to train the US Army psy-ops division.”

Chase usually sticks to ambiguous language, the hallmark of frauds and con artists, so this was a fairly rare concrete and directly disprovable statement from him. But I think pathological liars like Chase really can’t help themselves; I think people like Chase, at some level, want to be caught and called out, which helps explain this kind of playing with self-destructive fire that is so common. 

While I’m certain this statement is a lie, and obviously willing to go on record publicly saying that, obviously such things are hard to directly prove using official statements and records. I’ve put in a freedom of information request to the Army to get an official statement on this specific question, but I’ve been told getting an official statement is hard as it requires a good amount of research; for example, even if they know quickly he didn’t work with the psy-op division, they would want to check there wasn’t some one-off interaction or gig. When I submitted my request for Chase’s Navy record, that took six months and was I think a much simpler request, as that just involved pulling up a single record.

But anyway, Chase’s appearance on Rogan is what led to Pat reaching out to me. The psy-op world is a small one, you see, and false claims are quickly noticed. False claims bother people who do the actual work, for a multitude of reasons; for one thing, being associated with a bunch of lies and conspiratorial ideas makes them look bad. This is actually the third time an actual psy-op soldier has reached out to me about Chase’s false psy-op claims. 

Pat and I talk about Chase toward the end of this talk, but I’ll include a summary of this that Pat sent me in an email: “No one I asked in the PSYOP professional and regimental circles I know recognized Hughes as a PSYOP professional or trainer. That is community knowledge, not an official Army records determination. A one-off private contact is theoretically possible, but that is materially different from officially training Army PSYOP or implying institutional endorsement.” End quote. Toward the end of the talk Pat talks about red flags for spotting people who are only pretending to have secret knowledge and elite credentials. 

If you like this episode, you might also enjoy a previous episode where I talk to historian Stephen Kinzer about the government mind control program MK Ultra; we talk about what’s fact versus fiction and the many misunderstandings and myths about that program.

One cool thing I learned from talking to Pat was that my podcast had been recommended by an Army psy-op trainer to people taking his course. I might be talking to that psy-op trainer for the podcast in the future. When I asked that person about that, he told me that my podcast was included in what’s called a “commander’s reading list,” which is a list of resources the commander believes quote “would be great for their subordinates and their professional development.” end quote. 

If you’ve enjoyed this podcast and things I’ve delved into, and if you want to encourage me to do it more often, please consider subscribing to it on youtube or your preferred podcast platform, consider leaving a rating and review on Apple Podcasts platform, and consider sending me a donation at buymeacoffee.com; my page there is at buymeacoffee.com/zachelwood. All those things are greatly appreciated!

Okay here’s the talk with Pat. 

Hi, Pat. Thanks for joining me.

Pat: Hey, how you doing, brother?

Zach Elwood: Doing great. Yeah, thanks so much for, for taking the time for this.

Uh, I thought maybe we could start with… It’s probably hard to define it all ’cause, because I know PSYOP work involves so many different, um, aspects and, uh, over, especially over time. But do you have a, a… Like, what’s your favorite way to explain what the, the, the work involves?

Pat: If we’re speaking very broadly about PSYOP, the US Army PSYOP is about influencing, uh, foreign audiences in support of military objectives.

So, uh, e- essentially, we work for, or I worked for the commander to either, you know, get the behavior of the civilians in the area he’s gonna operate in, uh, adhere to what he wants, or the enemy. In World War II days, it even included allies. Uh, and you say, “Well, what do you mean by that?” Well, for civilians, we would typically…

I’d tell the boss, “Hey, I can move these guys off the battlefield. W- uh, what is your objective? Where are you going to go, and how do I move these civilians off the battlefield?” For example, if we said, “We’re gonna drop, uh, bombs on this target at this exact time,” we would drop leaflets on the civilian population say, “Hey, get the heck out of there.

This is what’s gonna happen at this exact time, and you need to move to save yourselves.” That would be an example of the civilian side. Enemy would be, like, a surrender appeal. Um, you would drop leaflets or you use television or radio to tell them y- you, for whatever reason, “Hey, here is the truth of, uh, your situation, and you can, you can surrender and save your life.”

So I guess, like, in practice, what is PSYOP? It means understanding the audience, you know, identifying that behavior you want to affect, and then developing the messages or actions that might influence that behavior. And then, as I said, you’re coordinating with the commander or your, your ally partners, and then you go back and you assess whether or not anything has changed.

And within, within those parameters, that’s, that’s everything under the sun that you, you, you have access to, to make that happen.

Zach Elwood: You had sent me that website, Ed Rouse’s website, PsyWarrior. Yeah. And it, I think the way he put it was something like the, the usual military work is like, you know, direct engagement-

Pat: Mm-hmm.

Mm-hmm …

Zach Elwood: to achieve means, you know, actual combat. But the, the, the, the PSYOP element is, like, the indirect, uh-

Pat: Yeah …

Zach Elwood: softer skill kind of things to accomplish those, uh, missions. Is that, is that another way to, to, to look at it?

Pat: Yeah. That, that’d be a good way to put it, and that, that is an excellent, excellent resource.

Uh, that, that was Ed Rouse and, um, Sergeant Major Herb Friedman.

Zach Elwood: A quick note here, that website that we’re discussing is at psywarrior.com. That’s P-S-Y warrior.com.

Pat: Excellent, excellent, excellent resource, and it… I think that really does paint a picture on What PSYOP really does, not so much what we’re rumored to do.

Zach Elwood: Would you like to talk about how you understand the PSYOP work to have maybe changed over time? Uh, and has it changed over time, or is it largely the same as when it wa- the department was created? How, how do you see that? Uh,

Pat: well, yeah, no, that’s a good question. Um, I, I’ll say the fundamentals of PSYOP have never changed.

Um, I… The guys like, uh, Dr. Paul Linebarger, they literally wrote the book on psychological operations or psychological warfare, uh, during and right after World War II. So the, the philosophy and the approach a- and the, uh, the underlying academics haven’t changed. The technology for reaching the audience has changed, though.

I guess social media would probably be… I’d say that would be the primary way it- it’s really changed.

Zach Elwood: Yeah, digital internet stuff.

Pat: Yeah.

Zach Elwood: Yeah.

Pat: Yeah, and that gets into, like, the tricky legalese of it. If your listeners, uh, aren’t familiar with it, uh, check out the Smith-Mundt Act. That says that a psychological operations soldier of the US Department of Defense cannot legally PSYOP an American citizen

Zach Elwood: Right

Pat: That, that is by law.

Um, so if you, if you caught a PSYOP soldier, you know, operationally within the confines of your unit doing something to an American citizen, that’s a big no-no, like criminal investigation level stuff. But, uh, what, what happened was with this social media getting more complex, they had to look at the laws because now, um- Yeah,

Zach Elwood: anything can be viewed-

Pat: Right

by

Zach Elwood: anybody.

Pat: And suppose, uh, you know, and I’ll use made-up, uh, country names. I’m sure folks could probably, you know, figure things out. But if you had a country like for, I, I don’t know, we’ll, we’ll, we’ll, we’ll pick Sprocket Land for, for the heck of it. And you, you’re, you’re there, uh, uh, wherever you’re at, whether you’re in Utah or Maryland or, or Florida, and you pick it up.

They go, “Oh man, I’m getting PSYOP product.” I mean, well, we didn’t specifically ta- you weren’t the, the, the target audience for that.

Zach Elwood: You were, you were like a collateral, uh, psychological, uh, damage or something.

Pat: Yeah. And that, that’s the case where, uh, s- uh, technology has made them have to go back and review how they do these things.

Zach Elwood: Hmm.

Pat: And I’m not, and, and b- being that I’m out, I’m, so I’m retired these days, so I’m not as up on how the law has changed or not changed since.

Zach Elwood: Right. That sounds, yeah, that, that, that sounds complicated. Yeah, ’cause it’s like, what, what does it mean to target something? And if someone consumes it, are they theoretically considered to be targeted?

Or what, you know- Yeah … that’s a, that’s a tough, I could see-

Pat: Yeah …

Zach Elwood: that’s a tough legal,

Pat: uh- And that’s, yeah. And that, that’s, and that’s of course why PSYOPers, you know, the, uh, in the, back when I was in that, you would have to confer with ja- So that is part of the process. Like you would make a product and you would have to go confer with the judge advocate to make sure that you, you and the c- everybody was legal eagle.

You, you definitely have to turn your brain power on when you do this, this kind, this line of work.

Zach Elwood: Do you wanna talk about the specific kinds of things that you did, uh, wh- when you were, uh, serving? Some specifics?

Pat: Sure. So I did, I did some, uh, some tours in Afghanistan. Uh, I did what was called the, uh, VSO program, uh, also VSP, uh, which was, uh, Village Stability Operations or Village Stability Platform.

It was a resurrection of something they had done in Vietnam that was actually very successful. The, the idea was that you would push the bad guy out of an area, and then you would bring in a special forces team, uh, known as an ODA, um, or, and a PSYOPS team and a civil affairs team, and they would work together within, uh, the village, uh, to improve the infrastructure and that sort of thing.

And when the next fighting season roll around, the enemy doesn’t have safe harbor and the people are able to step, ste- uh, step up for themselves, so to speak, a- and keep the enemy from destabilizing it. In, in that, uh, context, uh, you know, I would go out and get a feel for the population and what their grievances were, how they perceived American forces, how they perceived the national Afghan forces, how they perceived, uh, the Taliban, and then I would go back and work on plans.

Okay, how do we improve the, uh, US’s image in this area? What are things that we can affect and fix? And I would advise the ODA commander, “Hey, sir, you know, one thing is, uh, uh, they’re limited in information access.” Uh, so we had access to something called a tactical radio station And, uh, I, I think that’s what they were called.

I… It, my memory slips a little bit. It’s been, I guess, a decade plus since I’ve, I did that. But, uh, a tactical radio station is a, it, a two-man carry. You set it up, and essentially we take folks that, um, had no electricity, uh, no television, no radios, and we bring radio information to them. In that respect, we would, uh, we would give out, uh, pro-government messages.

We would, uh, we had a radio literacy program. We would give, uh, a program on farming to improve farming techniques, uh, sanitation stuff, and it would all be done in their language. So kind of think of me as a radio disc jockey out, out in the middle of nowhere. I, I was really proud of the, uh, radio literacy program.

Uh, so what, uh, we would do is we’d go out to the different villages where the radio covered. We would hand out these, uh, books made in our higher headquarters, and I, I think it was if the, the kids opened a book up and they tune in every night at, like, 6:00 or 7:00, whenever they finished dinner, they tune in, they, they follow along with the book, and if they s- were consistent for about a month, they would have a third-grade reading level.

Zach Elwood: Oh, wow. Hmm.

Pat: For your audience, uh, that the, the literacy rate, I think… Gosh, I used to know it, but it, it was in the 90 per- 90% of the country was illiterate.

Zach Elwood: Hmm.

Pat: Couldn’t read their own language, couldn’t read, well, any language. Uh, the only ones that really knew or had a higher literacy rating would’ve been the folks up in Kabul or the religious leaders-

Zach Elwood: Oh, right

Pat: uh, typically were, were, uh, literate.

Zach Elwood: Hmm.

Pat: Uh, so we would do things like that. And the Afghan people, they, they really seemed to like it. I was probably one of the safest guys on the team ’cause they knew if I got hurt, that was the end of the radio as far as they knew.

Zach Elwood: Hmm. That, that was kind of like a modern, uh, version of l- of the old, uh, older PSYOP operations, uh, in, in like World War II and Vietnam, where they would drop leaflets, um- Yeah

on, on, on people to, you know, get the message across of whatever sort. Now, now you’re using radio, you’re using other things.

Pat: Exactly. Yeah. Uh, you would use cell phone, you’d push out messaging and all that sort of thing. And it’s clever, too, with the radio literacy program, um, if you wanted to drop leaflets on them, then they could read them, you know, after you made them literate.

But, uh, they did use leaflet drops as well. I don’t know the effectiveness of the leaflet drops. I wasn’t involved in that portion of the war. But, uh, the, the VSO program was, in my opinion, very, very effective. It didn’t last very long. I think it was four years. Uh, there was some issues with it. It w- it is very hard on the American troops because you’re living out among the villagers and you’re essentially living in the same conditions as rural Afghans.

Um, so again, um, uh, mud brick houses, uh, exposure to the elements, that sort of thing, limited connectivity, especially in those days. But it was effective because we really did empower the, the Afghans. Uh, and that was a, that was a fun thing too, as a cyber you had to navigate the local politics because you had tribal issues.

And, uh, one of the things I had to do was, uh, recruit for the Afghan local police, which was a, I think it was a hamlet police force. The idea was you would give them police training. Uh, they essentially would be the defense perimeter or your defense perimeter against the bad guys, uh, when the bad guys would come back after the, after the, uh, the winter season.

So the summer season was the fighting season, uh, just because of the snow and all that things. They, they don’t travel much during the winter. From there, they would, uh, uh, be able to fight against the bad guys. But, uh, like I said, you had to navigate the tribal issues because some tribes would be supportive of the Afghan local police and then say, “Hey, that guy’s Taliban.”

And he wasn’t Taliban, he was from the other tribe, and he wants you to arrest him for them.

Zach Elwood: Oh, yeah, a lot of, lot of complex, uh, interactions and politics. Yeah.

Pat: Yeah. Uh, there was a private police force run by someone named Matulla Khan, which if there’s any listeners that are retired Green Berets, they know who that guy is.

And, uh, anytime he didn’t get paid, he’d pull his police force out of the area. So if we had this level of security, it went to this, and we couldn’t go outside of our own fortified space. Uh, and then that was an issue too. But I, I’d say the tribal stuff was the most interesting ’cause you would have complex issues going back centuries and centuries and centuries.

Zach Elwood: Hmm. Are there other, um, major types of operations that you worked on that you wanna mention?

Pat: Uh, one of the cooler things I, I would say I got to do was I got to do a, uh, a joint training exercise with, uh, the Thai Army. Got to go through an abbreviated Thai survival school where I had to eat a cobra and drink cobra’s blood.

And, and if guys have ever done that, you know, they, they, they’ve been through it too, I’m sure. Um, it’s kind of a thing that they do for American troops when we go out there. But it was an exchange and we would train them in, in tactics in PSYOP. But the, the really cool thing to me was, uh, with the Thai PSYOP forces was seeing that, uh, they were doing things that we used to do in the 1960s and ’70s in Vietnam that we stopped doing long ago.

Um, and I think that’s a shame. Like, they would put on full stage productions. Uh, so their PSYOPers actually had to, uh, uh, be trained actors in some cases. Uh, but that, that’s the, the, the two, the two that I, I really, uh, I, I can think of that were exciting, at least in my career, was the VSO missions and doing the Thailand, uh, joint, uh, training.

Zach Elwood: Hmm. Yeah, I was, uh, you know, reading about PSYOP-related things l- last few days and, uh, for a lot of people, I think, I think there was a lot of what they think of when they think of PSYOP is More underhanded and, and devious things. A- and those things can obviously exist too, but-

Pat: Yeah …

Zach Elwood: it seems like there’s a lot of, like, completely non-controversial things that the, uh, the psyop, uh, people do.

You know, for example, I was reading about basically explaining to a, an enemy force, like, “Hey, you’re, you’re gonna be destroyed,” and, and, and being very b- very truthful in that regard. Being like, “Hey, you’re surrounded, you’re vastly outnumbered.” Mm-hmm. Like, “Don’t start a conflict.” And also aspects of, like, in World War II, probably other places, dropping leaflets that explain to soldiers, like, “Look, you can give up and you’ll be treated very well.”

And th- these are, you know, these are real things that you’re explaining to help reduce the conflict, the, the, uh, toxicity or the violence of the-

Pat: Yeah …

Zach Elwood: of the conflict. So just to say some of these things, and obviously there’s, there can be deceptive aspects of that too, but, like, trying to persuade instead of fight is a, to me a, can be a, uh, a very non-controversial aspect of the, of the psyop work.

Pat: Yeah.

Zach Elwood: Yeah,

Pat: that’s, that’s the thing with psyop is it’s, it’s, you know, I see all over online, “Be careful, it’s a psyop.” And I used to joke with my soldiers, “You know, they never say online, ‘Be careful, it’s a special forces.’ They always say, ‘Be careful, it’s a psyop.'” So it tells you who the, who’s really the, the scary ones of the force, right?

Um, but for psyop, it’s a very, like, most of the job is really, really mundane. There’s, like, cool stuff you occasionally get to do, but it’s, it’s girded into truth. Um, if you lie to the enemy, you can’t persuade them- Hmm … because, like, they, they, they’re gonna be able to prove that you lied eventually.

Zach Elwood: Right, it’s like interrogation.

So- It’s like, uh- Yeah … criminal interviews and interrogations. It’s like there’s, there can be r- a real counter, uh, a negative impact, um, blowback from, from lying to people and having them know that you lied- Right … and such, right?

Pat: It’s, it’s eventually gonna come out in the wash. And especially, you know, imagine if we dropped a leaflet, uh, before D-Day on the Germans that said, “Hey, we’re gonna beat you.

Uh, we’re gonna win. Surrender now. Go to the, I don’t know, go to the border of whatever the heck, Switzerland or something, and give yourself up.” I know they were neutral, but, uh, they wouldn’t do it because it’s not true. At that point before D-Day, it’s not true that the Germans are about to be defeated.

But once we take that beachhead, one of the cool things they did was, uh, they would, uh, I cannot remember the name of the newspaper at the moment. Uh, they would put it on equivalent of, uh, a printer sheet, uh, uh, your, your standard, uh, legal letterhead. Uh, they’d print out a newspaper, and it was a front and back, and it would give the Germans the news of the day, and it was accurate, it was truthful, and, uh, it would say, “Hey, we’re, you know, on this hill, and we just had this battle, and we defeated Rommel here, here, and here.”

And then the airplanes would drop a, uh, a surrender pass next. So they’d read the newspaper, then they would get a surrender pass that would say, um, “This is, this is a legal binding document. Give this to the first American soldiers you see.” A lot of work went into that. So the guys that did that leaflet that this, uh, both the newspaper and the, the, the surrender, uh, pass, if you will, and I, I, I forget the correct terminology at the moment for the surrender pass.

Th- they had to steeply study, uh, the German soldier psyche to figure out that that would work.

Zach Elwood: Hmm.

Pat: That’s the other thing about the cyber, you’re not just spitballing. They, they… And you can look at this historically. We deep dive on the, on that target audience, uh, to figure out how they perceive the world, what, what draws them in, what What do they deem most credible?

Zach Elwood: Mm-hmm. Mm-hmm.

Pat: And of course, they heard our airplanes gone, and we had the paratroopers seizing territory. And you might say, “Well, how, how did we figure out that leaflet to design it?” And you would have a bunch of cultural experts, would be one of them. Uh, the other one would be, um, if you had guys that were captured in Italy or North Africa, for example, uh, German soldiers there, you would have PSYOP interrogators.

And, and what I mean by that is they were, uh, they were interrogators in- assigned to the PSYOP forces, and their specialty was figuring out the, uh, the morale level of that German soldier. And then they would bring out, uh, prototypes of, uh, leaflets they were working on. Let’s, let’s say the surrender leaflet or the newspaper, and they’d show it to them and go, “What do you think of this?

Does this make sense to you?” Uh- Yeah … “Do you think this would guys-” Is this persuasive?

Zach Elwood: Yeah.

Pat: Yeah. Th- th- that’s the weird thing about, uh, a PSYOP too, is, is when in my old days, when, when I would, uh, you know, teach people this as a historian and that sort of thing, uh, PSYOP is a strange branch because it’s, it’s dealing with the preservation of life.

And what I mean by that is a, a PSYOPper is duty bound to preserve the life of his comrades, the life of the civilians, and paradoxically, the life of the enemy. Because if the enemy surrenders because of your PSYOP leaflets, what just happened? Like, we, we had a guy, uh, he was a, he was a, uh, commander in, uh, w- uh, was a captain in World War II, and, uh, he was the one, along with a, uh, OSS, uh, operative, that figured out how to wire loudspeakers to tanks.

Uh, when he first tested it out, he surr- he, they were attacking a city, and, uh, he was able to get 5,000 German soldiers to surrender with just one loudspeaker up here on the tank. Mm-hmm.

Zach Elwood: Mm-hmm, mm-hmm.

Pat: So, uh, imagine that you just saved 5,000 lives, and you extrapolate that, and the families recall, “Oh, the Americans aren’t so bad.

They don’t rape and pillage, uh, like the Soviets did.” Y- you know, I’m, I’m sure you’re devil, “Oh, what about this one time, Pat?” Well, that’s a minority amount.

Zach Elwood: Yeah, I mean, your, your point is assuming that- A military force, a government is, is acting, is true to their word for the most part. Mm-hmm. Right? It’s like you can, you can trust them to say, to, to not be overly deceptive and, and, a- and, uh, immoral in their actions.

It’s like y- you… The, the, the goal is to avoid military, uh, encounters and violence. Mm-hmm. Mm-hmm. And in that regard, assuming they’re mostly doing it in above the board ways, that, that’s a non-controversial area of the… Even if we can talk about other areas that people would find fault with, that, that, that chunk of the work-

Pat: Right

Zach Elwood: seems to be a, a good thing, clearly a good thing to me. Yeah.

Pat: Yeah. Yeah. That, and that’s the bulk of the work. A- and I… Now, remember PSYOPS, you know, the force demands of them to influence enemy behavior. If they influence an enemy commander to do something that makes a mistake and, you know, they take out, I don’t know, a company worth of men, but it saves the other 5,000 ’cause now our guys can get in that position.

You drop the leaflets here and say, “Hey, we got this. You better surrender or you’re next.” Mm-hmm. You know, that’s another way they do it too.

Zach Elwood: Right.

Pat: Um, and that, that, that gets into, uh, the different colors of PSYOPS, which, which, you know-

Zach Elwood: Yeah. There’s broad… And, and that’s what I was- Yeah … I was gonna ask you about the, you know, getting into the more deceptive elements which can cause kind of blowback, whether it’s enemies or, or domestically, you know, perceptually.

It’s like one thing I was reading about, I don’t know if you have any takes on this, but I don’t even know if it’s proven, but I was reading about how- Mm-hmm … like the fall, taking down Saddam Hussein’s statue, you know, during the, uh-

Pat: Uh, the invasion in 2003?

Zach Elwood: Yeah, two, yeah, 2003- Was that it? Yeah … invasion of Iraq, and apparently there was some reports that that was, like, a manipulated thing to make it seem like the Iraqi citizens were taking it down when it was actually, you know, American troops taking it down.

I don’t know if you know anything about that, but that’s just an… And I don’t even know if it’s proven, uh, but-

Pat: Yeah, I, I don’t, I don’t have any, uh, personal knowledge to that. I… Now, as a historian, I could see where that could occur, but as, as a personal thing, I- Basically if it,

Zach Elwood: if it occurred, if it occurred, they were trying to affect, like, the morale of the, the, the citizenry and, and the troops

Pat: and stuff.

And they, and, you know, if it did occur, they would’ve had to use the Iraqis that were of that place. And I mean, it’s, it’s not unheard of that, that significant things are, uh, kinda Hollywooded up. So an example would be, uh, you can actually read this in, uh, General, um, Arthur McChrystal’s book, who Arthur McChrystal is the, uh, the uncle of Stanley, uh, General Stanley McChrystal.

He was the deputy PSYOP commander under General McClure, who is another famous PSYOP-er. And anyway, when they, they finished up in Italy, there’s a famous thing of, uh, uh, the Italian general surrendering and all that stuff to, uh, I can’t remember the commander off the top of my head. But, uh, that was all PSYOP guys did, staged it, did the production, uh, did the, uh, did the video, all that sort of thing.

Um, the videos you see of, like, the Italians, uh, picking up leaflets and taking them to wherever, that was all staged because how in the heck are you gonna have cameras on the Italians while the ground hasn’t been seized? And they’re, uh, oh yeah, they’re, you just have to… You know, when you, you apply logic to this, I’ll, I’ll put it to you this way.

If you apply common sense, you will see where PSYOP products exist- Mm … and where they don’t.

Zach: Mm.

Pat: Uh, that would be an example there, uh, historically speaking. Or, uh, do you remember when, um, the, the famous reel of General MacArthur and, uh, the Emperor of Japan?

Zach Elwood: Mm. No.

Pat: Uh, there’s that famous thing where I think it shows them and you see the height difference between the two.

Uh, it’s worth checking out. Anyway, that was a PSYOP production, and that, that was, uh, probably General Bonner Fellers, another famous PSYOP officer. Stop me if I get on these tangents. He’s a fascinating guy, um, because he was behind, or he was the one that made the argument to General MacArthur to preserve the Emperor of Japan.

Zach Elwood: Oh.

Pat: Uh, he, he was a cultural expert on Japan. Uh, he actually wrote a book called, I think it was Mind of the Japanese Soldier in the ’30s, and, uh, he actually predicted kamikaze pilots about 10 years before it happened.

Zach Elwood: Interesting.

Pat: Um-

Zach Elwood: Oh …

Pat: just because he understood the, uh, uh, the mind, the mentality of the Japanese military at the time.

Uh, but anyway, he was able to cons- uh, uh, uh, convince MacArthur to, uh, not bring the emperor up for war crimes. Not saying that the emperor did anything like that, but there has been some research that says some of his relatives could have been. Um, I’ve never seen anything that really pinned them down, but they had seen what was going on in Nuremberg and said, uh, they, they made a, a, a distinct choice that, that the emperor is too important to the m- the Japanese people, that we have to, we have to keep him if we’re going to, uh, rebuild this nation- Right

for, for the Japanese people. And

Zach Elwood: minimize the conflict post-war and all that. Yeah.

Pat: Yeah. ‘Cause there, there’s a lot, a lot in that, that war that gets glossed over, especially when the Japanese nation was Concerned with us, but they were absolutely terrified of the communists taking hold in Japan after the war.

Zach Elwood: Mm.

Pat: Um, so I’m sure that had to be part of the, uh, uh, the equation o- of, of when, when they decided to keep the emperor.

Zach Elwood: Uh, yeah. It’s like, obviously the, what, what has been done in PSYOP, uh, work is tremendously varied and there can be things that are more clearly controversial than other things to- Yeah … to put it s-

Pat: Yeah

Zach Elwood: to put it, uh, lightly. But it seems like the, the more deceptive an, an act is, the more likely it is to be perceived by someone as, like, underhanded and wrong and such.

Pat: Yeah.

Zach Elwood: Which helps explain, like, this spectrum of things in the, in the PSYOP area, and clearly some things are, are gonna be deceptive. That’s kind of, like, the nature of the work that’s done.

But it does seem like, yeah, speaking of the blowback that’s possible, it’s like … And it seems like some of the things that have been done in the past, it’s like maybe they were effective, maybe they weren’t, but regardless, maybe sometimes there’s a blowback in terms of perception of the, of the, of the organization and, like, maybe it could even sometimes hurt their, you know, cause a- and actually hurt their- Right

mission long term, even, even if it achieves, achieves some short-term success- Yeah … or something.

Pat: Yeah, and actually on a, on, on that piece, have you heard of Operation Mincemeat? So Operation Mincemeat, I believe it was British PSYOP that came up. I, I could be wrong and someone will like, “Ah, that was the S- British SOE, Pat.

They had nothing to do with it.” But the, uh, the British SOE and the Americans, uh, they essentially, they found a, uh, a homeless person’s, uh, corpse and, uh, I don’t know how they got … I, sometimes you don’t ask questions on these things, you know. Well, yeah, no, they, you get them from the, the, the, the, the farm down the street type of thing, you know.

Anyway, um, they dressed him, I think it was in like an admiralty’s, British Admiralty’s clothes, and they put plans on him for a landing. They, they made it appear like, uh, a U-boat had hit his ship and he washed ashore, and the Germans believed he really was part of the British Admiralty, and he had these orders in his pocket, and it actually affected their decision-making process.

Zach Elwood: Right.

Pat: Um, and it’s not to say that that’s the silver bullet that makes them do it. It’s a, an amalgamation of a lot of different stuff nested on each other. Um- Right. It’s just a way to

Zach Elwood: distract from the-

Pat: Right.

Zach Elwood: One of many

Pat: ways- Right … to try to

Zach Elwood: distract. Yeah.

Pat: Um, a- and it just goes to show, um, you got some really clever people that have been in this line of work historically to, to think up something.

I would never come up with anything like that.

Zach Elwood: But that’s a good example. It’s like … ‘Cause I, I wouldn’t, I don’t, I don’t think many people would find that, like- immoral, you know? It’s like-

Pat: Mm-hmm. Mm-hmm …

Zach Elwood: because, you know, i- at some sense all’s fair in, in war kind of aspect or at le- or at least a lot of th- a lot of things in terms of deception, uh- Yeah

are fair. I think it’s like, yeah, that’s an interesting, because it’s like most people I don’t think would find that, like, wrong in some sense, but they might find, like, fooling people into thinking the Iraqi citizens were tearing down Saddam when they weren’t. It’s like there, there’s a weird spectrum of- Yeah

operations where the, where people can find certain things, you know, beyond, beyond what they should be doing and certain other things not- Yeah … you know? Uh-

Pat: And, and it all depends because it, it might be a condition where, like, let’s, to, to your point with the Iraq statue thing, I, you, you know, me, I’m sitting here thinking about this stuff in a historic tense.

If you had the team or whoever was down there say, “Hey, you guys know you can, you can tear that statue down if you want to.” And they go, “We can?” “Yeah, go ahead.”

Zach Elwood: Encourage

Pat: them,

Zach Elwood: yeah.

Pat: Um, encourage them. That’s a little different than, like, st- and, you know, that could’ve been another thing to happen. Uh, and then that gets into was that deceptive if you, if you just encouraged them to do something they kinda already wanted to do- Right

but didn’t know they were allowed to do it?

Zach Elwood: Right. It almost seems like, yeah, it, it’s almost like there’s this spectrum too of, like, the more it involves citizens and not the, not the combatants, it’s like people will find the involvement of citizens more controversial too- Yeah … or something, right? Um.

Pat: Yeah.

Zach Elwood: Yeah.

Pat: And it, yeah, and it’s an interesting, uh, it, it’s an interesting point, uh- I know that the PSYOPers were with the Marines, uh, during that invasion, but I don’t know where else they could’ve been besides that. Like, you can go look up, uh, their, like the awards and honors of 9th Battalion, it’ll actually place where they were.

I don’t even know that any of our guys were even in Baghdad yet. I’m not saying that that’s not the case, it’s just me as a PSYOP historian, I’m, I’m going through my brain to think, uh, who could’ve done that or, or who

Zach Elwood: was, uh- And who, and who know, and who knows? It’s like, to your point, it, it’s, it’s like not, not everything is like an official PSYOP.

It could’ve been something like off the cuff where s- people just did it without like any sort of like, uh, real- Yeah … you know, approval or maybe it wasn’t even related to PSYOP if it, if it happened, you know. So just to say, it’s like, I mean, it, the world’s a big place and like I, I feel like sometimes people, throughout time, people are making all sorts of decisions, like we’re not gonna agree with all sorts of things that people do over time, and it’s like to, to try to castigate like an entire section based on, uh, and I’m not say, even saying that many people would even have, a lot of people wouldn’t even have found that that controversial.

But I do think there’s this thing of like, you know, clearly America and the various divisions- Yeah … of, of things, it’s a big service area, so there’s gonna be various things that people disagree with at certain points in time, yeah.

Pat: And, and I, and I think too, I think on, on your point with the statue thing is people like to extrapolate that to say, “Well, that means that it was staged, that, that the people really didn’t want the Americans there at all.”

And that, and that in itself is just not true either. There was, I would say-

Zach Elwood: Well, that get, that, that gets into the, the blowback aspect because by, i- if they did- Yeah … if they did manipulate that, it almost, the blow- the blowback is then like people perceiving it as like, “Oh, nobody wanted the Americans to be there,” right?

Like, that, that’s, yeah, that’s kind of the, the opposite blowback kind of effect. Just to note that I cut out some theoretical and subjective discussion about the Iraq War that Pat requested me to cut out. I also wanna add that regarding that Saddam Hussein statue toppling, I don’t actually know much about it, whether it was actually a deceptive PSYOP, whether official or unofficial.

It was just a theory I happened to read about when doing research for this episode. But regardless of whether it was or was not an official PSYOP, it still seemed worth talking about as a theoretical example and about how people can react to such things. Okay, back to the talk. Clearly many people use the word psyop in, like, this way that has nothing to do with, you know, army psyop work.

Pat: Yeah.

Zach Elwood: And so many people just use the term to kind of refer to, like, anything that they think where some group is, you know, underhandedly, deceptively doing something. And in many cases it’s a very vague kind of conspiracy-esque kind of thing where, like, somebody’s doing a psyop somewhere on us. We don’t- Yeah.

we don’t really know what’s going on. It’s just kind of a way to, a blanket term to capture things. But, but I’m curious how, yeah, how, how have you seen- Yeah … the, the word used? I, I

Pat: saw, I saw that gentleman, uh, who’s the Navy SEAL guy that has the show? Uh-

Zach Elwood: It’s not like Shawn Ryan or somebody, is it?

Pat: Sh- it was Shawn Ryan.

It was Shawn Ryan. Um, that guy, I don’t… He’s… Nobody from my community knows him. He’s never had a PSYOP’er on. Um- I mean,

Zach Elwood: yeah, he’s had- He

Pat: presented-

Zach Elwood: He’s, he’s had Chase Hughes on, which should tell you a lot about the quality of his, uh… I mean, I, yeah, I knew Chase Hughes was a, was a fraud within like a few minutes of listening to him, and Shawn Ryan invites him on to, uh, you know, pick his brain. And that tells you everything you need to know about Shawn Ryan, in my opinion.

Pat: And, and yeah, there are PSYOP’ers, uh, veteran PSYOP’ers who are willing to go on, on, uh, Mr. Ryan’s show and talk about it. Um, and I guess it d- it doesn’t sell butts in seats or eyeballs, if you will. Y- you know, uh, ’cause I think he presented, like, They Live, which I do love that movie.

Uh, and he shows himself as, as, uh, Roddy Piper’s character walking through the town, and, you know, he’s got the, the money that has… He puts the sunglasses on and says, “This is your God,” and all that sort of stuff. And he made us out like we’re boogeymen. And, uh, like I said, most of this job is very mundane.

It’s, it’s getting civilians out of danger. Um, it’s encouraging the support for government. It’s advising, uh, uh, allies’ news services to report truthfully and that sort of thing. And, and obviously we try to paint whatever allied government we’re with in a good light a- and that sort of thing. But I, I would say, like, the things like the PSYOP is not, it’s, it’s…

PSYOP is not gonna… You go to PSYOP training, it’s not gonna make you a mind reader. Uh, it’s not gonna make you a human lie detector. It’s not gonna make you a clinical psychologist. It’s not gonna make you an interrogator or a, uh, a, a, a universal expert in human behavior, right? Uh, I, I, I would say, I say, like, a cre- a credential has, has boundaries, right?

Uh, honest people tell you where those boundaries are.

Zach Elwood: I was gonna say, I, I mean, I could be wrong about Shawn Ryan and, and also about Chase Hughes, but… Well, I know I’m not wrong about Chase Hughes. But, uh- When, when, uh, like when they… I, I believe when they are talking about PSYOPs, like, they’re not even necessarily talking about, you know, Army PSYOP division.

They’re, they’re, they’re talking about, like, even though Chase Hughes also claims to, you know, be involved in the Army PSYOP- Yeah … but, but I think they’re, they’re mostly speaking about it in this vague way that’s like some shadowy group in control somewhere- Some shadowy- Well, because, you know- … government

when Chase Hughes was on the Shawn Ryan podcast, that episode, like, Shawn Ryan says something like, “What about, uh, Epstein? What about, uh, Ukraine? What about China?” And they basically say, like, “They’re all a PSYOP.”

Shawn Ryan: Charlie Kirk was just assassinated. Is that a PSYOP? Is the Epstein shit a PSYOP? I mean Ukraine, China

Chase Hughes: All Psy-op

Shawn Ryan: Everything

Zach Elwood: That just gives you a sense of like, so they’re- Yeah, they-

they’re basically just assigning like some shadowy force is trying to manipulate the, us in some way. But it’s like, it’s very vague. It’s just, it’s just paranoid because it’s like, what exa- who exactly are you saying is, is creating all of this myriad of-

Pat: Right …

Zach Elwood: narratives,

Pat: right? And the i-

Zach Elwood: Like, yeah

Pat: And of course, the irony is if, if you study the PSY Warrior, uh, website, and like I said, the excellent website for anyone to study the history of the branch or, or force, um, PSYOP has to fight for its life to exist after every war.

Um, World War I, uh, the, the psychologic subsection gets shut down. Um, World War II happens and they gotta jump through their butt to find the experts from the first war. Um, and thank goodness they found them, ’cause the Germans, man, you wanna talk about a psychological warfare force, they had, had it in the, in the, in the ’20s and ’30s.

And so then you have World War II, the force expands, uh, then the force shrinks again. Uh, not to, not to the extent that it was before World War II. Korea kicks off. Did you know that in, uh, Korea, the first action of the war against North Koreans was a PSYOP mission? Within hours of them coming over the parallel and attacking the South Koreans, they got leaflets dropped on them.

Zach Elwood: Hmm. Interesting.

Pat: Um, with it, with, yeah, very, it- it- it an interesting thing, uh, there. And then of course, uh, after the war, uh, it gets shut down again. Um, or nearly shut down, and then they think, then Vietnam gets hot and they go, “Oh my God, we need PSYOP forces.” And then they bring them back, and then Vietnam ends.

And then, uh, uh, the, uh, the Church committee hearings happen, and then of course they overreact, they shut PSYOP down completely again. Then Grenada happens, that’s a disaster for PSYOP. Then we have Panama, which is crazy successful for PSYOP. Uh, ’91 is probably the high watermark of PSYOP. Then it starts ticking down again, then it expands again, then ticks down again.

So there’s… It, it’s, it’s hard because you can’t, you can’t put a serial number on it and you can’t count influence.

Zach Elwood: Hmm. Yeah. It’s like, it’s like marketing or communication in general. It’s hard to des- it’s hard to get the metrics for how it’s

Pat: w- we’re actually working. Exactly.

Zach Elwood: Yeah.

Pat: Exactly. It’s, it’s, it’s like the quote that Saturn years ago, “I know it when I see it,” type of thing.

Uh, and that, you make, raise a good point. So your good PSYOPers typ- typically, uh, or historically, it’s an amalgamation of folks from psychology, from marketing, uh, that can do data analytics, uh, can do anthropology, uh, linguists, um, graphics artists, graphic designers, designers, uh, folks that understand radio, radio theory, all that sort of thing.

Um, it’s a hodgepodge of all these people coming together. And you can imagine, um, how, how hard it is to herd that group of cats. But, uh, a lot of our guys can go get jobs in Madison Avenue coming out or Hollywood.

Zach Elwood: Right. It’s about persuasion. It’s a lot of the

Pat: same-

Zach Elwood: Yeah. It’s, uh-

Pat: Yeah.

Zach Elwood: I mean, the thing that strikes me is there’s just so much, uh, paranoia these days about such a wide-

Pat: Yeah

Zach Elwood: range of things. And like, I think people, a big part of this is like people are just fundamentally paranoid about any attempt at persuasion at some level. Like, I mean, assuming it’s something that they don’t like, right? So let’s… I’ll give you a specific example. It’s like, and Chase Hughes traffics in this a lot, where it’s like things that people don’t like the government trying to persuade them of, you know, gets lumped in with, with, uh, PSYOPs.

But it’s al- it’s also to like completely banal Whether you like it or not, it’s also, it’s completely banal and expected that a government or any large group will try to persuade people, it- whether it’s its citizens or expl- you know, and we’re not talking about PSYOP operations here. Yeah. We’re t- we’re just talking about like a government’s gonna, for example, like, uh, uh, whether you agree with it or not, it, it’s not a, uh, crazy conspiracy that they tried to persuade people to, you know, for example, uh, had like anti-smoking campaigns or, uh, you know, wear seatbelt campaigns or take the vaccine- Mm-hmm

campaigns. Like again, you can disagree with it or not, but it’s like-

Pat: Yeah …

Zach Elwood: it’s not, it’s not, it’s not like, it, it’s completely expected that they’ll try to persuade people to, to achieve their, whatever the, the goal is. Like you… But it’s like, for some people it’s like if they see things they don’t like, don’t agree with, if they s- if they see any type of persuasion campaign, they’ll be like lump it in with some really horrible thing happening, right?

Pat: S- something nefari- something nefarious. A- and yeah, and I mean, they’re just doing what the government i- is charged to do and protect American people and that sort of thing. And now you can- However they view it, yeah. Right. And you, and you know, they’re human beings like any of us. But I, I will say just having been served in PSYOP and, and a veteran of it and all that, you’re gonna have a hard time doing nefarious things in the job, um, that are illegal or ethically and morally repugnant because, uh, there’s too many people that will do the right thing.

Zach Elwood: Right, there’s so many people in the loop, and I, and I think that gets back to the, the paranoid, overly paranoid views is, like, this view that people can cover up all these things. I think it’s actually, the record shows that it’s actually very hard to cover up things because usually there’s so many people in the loop that, that so many things will-

Pat: Right

Zach Elwood: come

Pat: out,

Zach Elwood: you know?

Pat: E- e- especially in this day and age with the technology. Yeah. Now, I mean, there are some rabbit holes that I’m willing to go down on stuff from ages ago that, that I certainly think, um, there’s, there’s weirdness there, and I don’t know-

Zach Elwood: Sure …

Pat: how to take it. And I,

Zach Elwood: I don’t mean to say that there’s no conspiracies- No, yeah, yeah

or, or plots. Yeah. There’s clearly people plotting all the time, but I, I guess my point is, like, this view that, like, w- they’re, we’re surrounded by all sorts of secret plots. I think the record shows- Yeah … that that’s very, very unlikely.

Pat: At, at that scale, I, I’m willing to always give people the benefit of the doubt that they’re, they’re t- they’re trying to do the best that they can.

And some people, you know, they don’t get up to the bar of whatever position they’re in and, and maybe they, they don’t make the grade. And maybe, I, I forget what the line is, but don’t d- uh, uh, don’t tie to conspiracy what, that which can be explained with incompetence.

Zach Elwood: Right, exactly. You know? And- Not, yeah, not, it’s not malice usually, it’s, it’s just incompetence or inefficiency, whatever it is.

Yeah, yeah. I was curious to get your take on this. It seems like, I mean, A, you’ve got all the technology which makes it easier than ever to expose things. You can more easily record things, emails, audio recordings, surveillance, all these kinds of things. You can easily set up things to release information after, if you get killed or whatever it is.

So it’s like there, there’s all this informational stuff that makes the bigger plots harder to achieve. But I would also, I’m als- I also think that the, uh The more political polarization also creates this more chaotic field, playing field where it’s like, say some government agency was trying to do something secret, all it takes is like one person to really be against that, um, that, that what they’re doing and find it immoral and bad to leak that.

Right. And like polarization creates this thing where it’s like more and more people easily get on other sides of whatever it is because they associate it with political stances. So it, it becomes this more volatile mix of like, you’re even, even more likely than decades ago to have somebody on the team being like, you know, “Fuck these, fuck this group basically.”

Yeah. “I’m gonna mess them up,” basically.

Pat: Right. Yeah, yeah. And of course, and then you, you have to, like I, I was talking about earlier, you gotta be wondering about, um, the adversary’s motivation. Are they faming, fanning the flames of the polarization? Because the more, um, destabilized we are, what can we not do?

We can’t affect the, the space that the, the adversary operates in, right? Um, so that, that’s a, that’s another take to it too, it is, um, I, I would tell your audience, always, uh, be mindful of the media you consume. Um, I, I did this as an archeologist when I got out, but, uh, and did research, but also when I was a PSYOPer, um- I always tried to avoid consuming stuff that I agreed with.

Especially now with the algorithms, uh, like for YouTube and that sort of thing, it has you dialed in. It knows what you wanna see and it, it, it will do things that you already agree with or that are in your, um, basically, uh, things that are in your bailiwick, I guess is a better way to put it. Yeah,

Zach Elwood: it sends you down a, a emphas- it emphasizes what you agree with and sends you down a deeper rabbit hole for that

Pat: stuff.

Right.

Zach Elwood: Yeah.

Pat: And it act- and it’ll condition you to radical- radicalize you over time-

Zach Elwood: Yeah …

Pat: and before you know it. And so that’s why I always encourage, like listen to opposing voices and don’t, don’t dehumanize anybody. Um, that was something I did as a PSYOP. I never dehumanized anybody, uh, in the, in the nations.

I, I looked at them like they’re a human being that has a right to exist. A- and how, how do I, uh, affect the mission so that they can ultimately live in peace and all that sort of thing. W- uh, for you, honestly, I would say always, always, uh, consume information. Just be mindful o- of what you’re consuming ’cause everybody’s got something to sell you.

And, uh, uh, I, I, I remember reading a story about a guy that I, I think he was radicalized, I can’t remember to what specifically, on YouTube, and then, uh, he realized it and then he started watching the other, the ulterior thing, and they flipped him, and then he was radicalized for the other side.

Zach Elwood: Yeah.

Pat: Um-

Zach Elwood: You gotta watch out on this, uh…

I mean, I, I started, I had a episode on this podcast where I st- I talked about, I watched a couple kinda conspiracy… I, I guess I paused too long on the wrong videos on Instagram.

Pat: Yeah.

Zach Elwood: And then, like, my feed was filled with, like, schizophrenic conspiracy theory stuff. It like, that’s all it took, yeah. I have, I’ve basically talked to nobody about this idea.

I was curious to get your opinion on it. I thought that the, like, the Russian, uh, attempts to meddle in the 2016 election, so for example, you know, it, it was known that they created these various, you know, social media posts and they were also creating media for, for both sides of, you know, bo- both sides of the equation.

Like, they had, like, a, um- Uh, you know, a bl- a Black Lives Matter kind of, uh- Yeah, yeah … content they were creating. But the, but, you know, lots of research, I talked about this in my polarization books, lots of research showed that that was, like, a drop in the bucket, you know? And, and, and, and it’s a mistake to think that that had a big influence.

But the thing that struck me about it was, like, I think the, I think the goal was not to shift the election, ’cause I don’t think they thought that they even had that capability, and they didn’t even make that much content. I think the goal was to undermine people’s confidence in the election, because what they did was create a dynamic where no matter what gr- what, what, no matter which group won, the other group would doubt the elections more.

Right. Which w- was, is basically undermining our stability- Yeah … and our creating more incentives for destabilization. And, and they’re,

Pat: yeah, and they’re sowing chaos. I mean-

Zach Elwood: Yeah, they’re sowing chaos and, and doubt. And, like, that’s, to me, that was the real operation. But people would, people were interpreting as, as, like, well, they were either gonna influence the election, they were trying to influence the election.

But I’m like, there’s something deeper where they’re, the, they’re, they’re, they’re- Yeah … undermining the whole, you know, they’re creating discord, yeah.

Pat: Right, right, right. And the, uh, it’s interesting to bring that up. So I cannot remember the name of the organization. It was disestablished in the early 1990s, but that was essentially your force that protected the United States from enemy propaganda.

Um, it, it was a, it was a something of information. I, I, I’m sorry that I can’t recall the name at the moment. Um, you know, Americans have always been skeptical of, uh, influence organizations, uh, at, at a national level. And, uh, they’re, they’re… Certainly I can see why, because there’s always a danger that they could be politicized and, uh, weaponized.

I was actually concerned when they had, um, the organizations during World War I. Um, then the same thing happened during World War II. They had the Office of War Information, which PsyOp fell under the European theater, and then there was a domestic wing of it. So, um, if you guys ever wondered why you don’t see, like, Uncle Sam posters and, like, save money for war bonds and all that, that’s because of the Smith-Mundt Act.

Um- Oh … because those were PsyOp products. Um, but they were aimed domestically. But once the Smith-Mundt Act came into effect, they stopped doing it. And you might say, “Well, why, why did they come up with the Smith-Mundt Act?” Well, I believe it was, like, 1947, uh, 1948 timeframe. No, I’m sorry, I’ll back up. That’s, I think, when Smith-Mundt Act started to occur.

The nucleus of it occurred in, uh, ’45. So What was happening was we were doing daylight, uh, bombing raids on Germany, in German-held territory, ’cause we basically held the skies for the most part. One of the reasons why was primarily to send a PSYOP message to the Germans, “You’re toast. You can’t even defend your own airspace anymore.

We control your skies totally.” And the other one was they found that more civilians were being killed at nighttime, so they moved to daytime raids, uh, to mitigate civilian deaths. So anyway, the Office of War Information produced a product, uh, that it showed in, in movie theaters across the country, um, because senators wanted to go back to nighttime raids for whatever reason.

And in this movie theaters, they’d say to the American viewer, uh, you know, “Here is the value of daytime raids. Go tell your senator that you want to continue daytime raids.” And so there you would say, “Who’s the target? The American people’s the target.” No, the senators were the target. The American in the movie theater was the, uh, method, right?

Zach Elwood: Right. The pressure point. Yeah.

Pat: Right. So then the American people then tell the senators, “We want daytime bombing raids,” and the senators freaked out, and then that led to the Smith-Mundt Act.

Zach Elwood: Oh,

Pat: interesting.

Zach Elwood: Um- Yeah.

Pat: Yeah. Yeah. So I- Interesting … I, I looked it up. I was… The, the, the, the organization I was thinking of was the United States Information Agency.

During the Cold War, uh, it handled public diplomacy and information programs aimed at foreign audiences. It’s abolished in ’99, and many of its, uh, many of its actions were folded into the, uh, framework of the State Department. That’s exactly what happened to the OWI after World War II. It was folded into the State Department, then it kind of, it kind of died on the vine.

So, um, essentially we d- d- you know, I can’t speak to now whether it does or doesn’t, but, uh, in a fairly recent historical context, it doesn’t have a method for protecting the American people from enemy propaganda.

Zach Elwood: Hmm.

Pat: Like, I, I mean, you, you could go right now on Twitter and you would be, uh, inundated with it.

You could go on Facebook, you would be inundated with it. Um, I, I’m trying to think of a good example o- o- of something recently happening that, that would’ve been-

Zach Elwood: Yeah, but to your point, you’re, you’re basically saying, like, in order to combat that, you would kind of need to create your own

propaganda of some sort, which maybe is why we don’t have good, um… There’s not really much in the way of protection ’cause it, protecting against it would get into creating your own-

Pat: Right, right …

Zach Elwood: persuasion or something, or

Pat: And, and, uh, and, and in this day and age it’s, it’s a bit difficult. And I guess I, they, maybe I should probably back up and, and, and explain maybe where, where propaganda the word comes from.

So, uh, propaganda, uh, originally comes from, uh, the Roman Catholic Church. Uh, it, I believe it was during the Counter-Reformation, they would hand out the books. Uh, it was a, uh, a Latin word. I, I think it’s along the lines of to spread the truth or spread the word Uh, or basically to inform. Um, that went into, uh, World War I where they termed us as propaganda units.

Um, after World War I, propaganda be- took on a negative connotation. It meant deceptive marketing and that sort of thing, and all the boogeyman stuff we know it to be. And, uh, that’s when we changed the name to psychological warfare in World War II. Then during Vietnam, we determined psychological warfare wasn’t the right term because it mitigated us to combat.

Um, psychological operations said, “Well, no, we don’t just do things against the bad guy. We help civilian populace. We, we tell them, you know, uh, wash your hands. Don’t, don’t go to the bathroom in your fields. Uh, uh, here’s the medical cap.” Uh, actually to this da- well, not so much now, uh, PSYOP used to help when hurricanes would hit the United States because we would be the gap fillers because you, you couldn’t access the news anymore.

So we would tell you, “Okay, this is where the, uh, resupply area is, uh, to get your goods,” you know, your food and water and that sort of thing, or crowd control. You know, they were down in the Haiti earthquakes, uh, helping there. So there, there is benevolent stuff they do. It’s just not enemy-focused. Uh, and then of course they went to, uh, MISO after that- Right

which was very unpopular. Um-

Zach Elwood: M-I-S-O.

Pat: Yeah, military information support operations. And I was actually p- part of the wheel that got that turned off. I, I didn’t like it immediately, um, because I, I think we weren’t being truthful. Like we were still doing PSYOP. We just changed it to MISO. Uh, MISO was the more digestible term.

Don, uh, uh, uh, uh, Secretary Rumsfeld preferred MISO. Uh, the Brits actually tried it before us. It was wildly unpopular and they went back ’cause then the Brit- the British people said, “Why are you deceiving us about what you are? I can clearly see you’re still doing PSYOP stuff.” Um-

Zach Elwood: It’s interesting that there’s this branding.

You know, it, it seems like any, no matter what the word was, there’s always gonna be some branding issue. But like it, yeah, like o- obviously propaganda took on a negative term. Uh, and then like s- psychological operations took on a negative turn. I, I imagine that has something to do with like the past of like the MKUltra, you know, associations and this like underhanded kind of association.

So it, it, it would inevitably take on like a negative connotation. So then they were like, “Maybe we should change it again.”

Pat: And, and then of c- uh, of course the, the, like stuff like MKUltra, that had nothing to do with US Army PSYOP- Right, it had nothing to do … at all. That was a whole- Yeah … different… Now, I, I mind it to your, to your audience, I’m, I’m being specific to, uh, you know, Army PSYOP.

I have no idea what the other Elements in the craft would be, would, uh, do, uh, in a mo- I know historically I, I can talk about it. Um, like, uh, the OSS had morale operations, um, which, which Army PSYOP is descended from that, uh, from a, uh, spiritual concept, not lineage-wise, ’cause it, it was a civilian thing. Uh, OSS is what gave birth to the, uh, uh, s- oh gosh, uh, the, I think it was the CIDG or something.

I, I can’t remember. And then that later became the Central Intelligence Agency. Uh, and then of course you have, um, other government organizations that have things, did Would resemble PSYOP to some degree. So for example, um, your hostage negotiation teams, um, very much resemble some of the things that, uh, tactical PSYOP teams do, like tactical call-outs on loudspeakers, um, where you’re trying to convince the bad guy to come out of the building.

Zach Elwood: Yeah, standoff situations.

Pat: Yeah. Exactly. A- and you could, you can see the line where, oh, that’s just like a hostage negotiation thing. Well, so yeah, there’s a lot of, lot of the same stuff applies to it, you know? But, but, uh, I was trying to think of like a, a, a modern, uh, example, uh, of where they, where the bad guys interfere with us.

You’d have like, I think, like there was a report from the Department of Justice about, uh, Russian doppelganger fake news sites where they made themselves look legitimate, and they used like fake profiles and AI-generated content as it… I, uh, Department of Justice has a good write-up on it. You know, it, and that’s classic, uh, enemy and a bad guy deception.

They m- they make the source look local, familiar, or journalistic so that, that you, the audience, e- evaluates it differently. In the elections, uh, the enemy was, uh, doing different influences, influence actors to, again, make, make, make the American people lose faith in the system, essentially. Um, I think, do you remember the robo?

There was a, there was an AI, uh, robocall of President Biden that was spreading back in 2024. Hmm.

Zach Elwood: Uh,

Pat: so that, that, the FCC report at, uh, but, uh, people in New Hampshire were getting AI-generated robocalls impersonating President Biden and telling them not to vote in a primary.

Zach Elwood: Oh, interesting.

Pat: Yeah. Um, so yeah, the FCC did, did, did something on that.

And that, that’s just like open source. You can read news about it. Uh, if, if you, you can imagine it, uh, there’s, there’s just a tremendous amount of inundation on the, on the World Wide Web, if you will, uh, from enemy, enemy sources.

Zach Elwood: Well, that, that, that’s kind of interesting with the, um, you know, I do th- I do think getting back to that idea of like a lot of plots will be outed, it’s hard to keep secret plots.

I think, you know, places like Russia, maybe, I’m sure other countries, the, I think, I think a lot of, some of their operations, they know that their, that information will get out there, so you have to choose psychological operations that even if, you know, they’re gonna be successful whether the information gets out there about what they’re doing or not, right?

So like, for example, like creating, sowing discord about our election security and, uh, you know, who won and that there might have been a foreign per, uh, inf- influence in the elections, it’s like it doesn’t matter if the information about their operation gets out, like that’s gonna be successful because their, their goal is to sow discord out.

Right. They- Right? Yeah. So it’s like y- they have, a good operation takes into account that the information about the operation might get out and it won’t really make a difference because they’ll still achieve the, the main goal, right?

Pat: Yeah. Yeah. A- and, and a good example, and this isn’t new, uh, the Soviets actually did something to the effect back in the, uh, Nixon-Kennedy election, believe it or not.

Uh, they preferred, uh, Kennedy Um, and they were running influence ops to get Kennedy elected. Um, I, I can’t remember… I can’t pull the specifics now, uh, because they, they were terrified of Nixon. And of course, you know, uh, uh, President Kennedy eventually, you know, he stepped up to the plate when, when it, it, it was time and the Russians were testing him.

Uh, but that, that they believed that he would be a pushover. So- Right.

Zach Elwood: Yeah. ‘

Pat: Cause Nixon was more of a hawk. Yeah. So- Right. Right. Yeah. And, and so they, they never stopped doing that stuff. Uh- Right … I would just say certainly, I mean, it would be arrogant to presume our enemies don’t have an interest in our election processes and, uh, a- and would attempt to do anything that, that, that causes the most chaos internally to us.

And they might even hypothetically use pundits, uh, American pundits to do it, you know? Uh, especially if they’re paying them and, and say, “Hey, here’s your talking points.” You know? Um, I’m not saying that that’s the case now. That, that would be something in a historic context.

Zach Elwood: It… Yeah. I, I think the point, uh, ’cause some people think I’m, like, too optimistic and it’s like, about, about, you know, the lack of, uh, how plots are hard to pull off and le- you know, pr- pretty rare to pull off.

But it’s like, I, I think, I think to, to me it’s about being skeptical of all, all sorts of things. Well, yeah, you should be. It’s like… Yeah. All, all sorts of things could be true, uh, about people, uh, attempting to deceive you. It’s also true that, like, we live in a very polarized time where people are, are in various bubbles of thought, so you have to be skeptical about all sorts of things, you know?

Right.

Pat: Yeah. And remember, remember what we, we talked about earlier. The primary thesis of PSYOP is it deals in the truth, right? If you, if you lie, it’s gonna come out of the wash. I know it’s a, it’s a Third Rail subject, but let’s take the Vietnam War, for example. They, they were only able to sell that w- the, the narrative started to fall apart because the reality on the ground was not matching what was on the nightly news, right?

Zach Elwood: Right.

Pat: Um, i- if you recall, uh, they would call, uh… It was like the official report from public affairs back during the Vietnam War. They called it the 5:00 Follies, because they would tell you that everything in Vietnam is going great, and it, it, it wasn’t. So e- e- eventually, if you are skeptical on everything, um, y- you know, and you search for the truth and, and the evidence of the thing, uh, uh, you’ll, you’ll, you’ll, you’ll detect a PSYOP every time, I would say.

If the adversary or anybody, whoever’s doing it, um, a- as long as you, you look for the facts on the ground about it, um, where- wherever it may lie. Um, and there’s no, there’s no magic mind control where I, I sit there with you and hypnotize you or, or put subliminal messages in your mind. You would… You actually condition yourself by, by what media you intake every day.

Zach Elwood: I don’t know if you wanna say anything about, uh, Chase Hughes or, you know, I can, we, you don’t have to say anything about it now, I can just add it to the intro, but do you wanna talk about some people that, like him, who, uh, basically are putting out some, uh, false ideas

Pat: about the- Yeah. So, yeah, he’s a, he’s an interesting gentleman.

Uh, I, I had never heard of him. Uh, I, I saw, like, a clip of him on, I think it was Joe Rogan’s show, and he talked about going down to train the Psyop divisions at Fort Bragg. And I was thinking to myself, “I have never heard of this guy,” and I’m a member of the Psyop Association. Um, I started asking the team there, “Hey, have any of you guys heard of this guy?”

And then I asked some other friends of mine. You know, I’ve been around the community 20 years. Nobody heard of this guy. And I was like, “Oh, that, that sends off a red flare.” And then I, I started listening to some of the stuff he was saying, and I was like, you know, I, I’ve … He’s a, he’s a fellow veteran and I won’t, I won’t denigrate his military service or, or, uh, uh- Yeah.

He’s a Navy,

Zach Elwood: uh, quartermaster-

Pat: Yeah …

Zach Elwood: uh, was his main thing, yeah. A-

Pat: and, and you know, and I, I think i- uh, whatever you did in the military, you’re inte- what you do is integral to the national defense of this country and you should be proud of it, no matter what, what job you do. Um, now I, I … He’s trying to make a living, I get it.

Um, but I, I … It upset me a bit that, that he was kind of y- Uh, I don’t know. I don’t wanna say bringing shade on the PSYOP regiment, but, uh, if that’s the best way to put it, uh, because there, there’s some stuff that he teaches, and I know you deep dived on it, that I’m like, “Ah, that doesn’t… That kinda like sounds like pseudoscience.

I don’t know about this.” Um- Well,

Zach Elwood: yeah, the, the fundamental, like people have pointed out more, more, uh, observ- observing people i- in, in the comments of, of his and my w- my videos on that, people are like, he claims, you know, it, it, it fundamentally at a, at a very basic level doesn’t make sense that he’s both claiming to teach, uh, these amazing top secret PSYOP or other intel methods.

It doesn’t make sense that like A, he would be able to do that, and especially doesn’t make sense if he’s claiming to do that work currently with the-

Pat: Yeah …

Zach Elwood: with the military. Like they wouldn’t l- people wouldn’t let him like give out these amazing… And he, and he’s also, uh, you know, claiming or at least implying that like maybe like the New Jersey drones were a PSYOP by the-

military, the government. It’s like you, you think somebody that like is claiming to, uh, currently or, or even in the past do this amazing undercover top secret stuff with the military is gonna tell the public about like, you know, while claiming to be in good standing with that military is gonna tell the, a- and imply that these various things are PSYOPs happening around us by the military?

It’s like none, none of, none of it really makes sense at a basic, uh, logic level. Then you f- add in all the like clear lies and exaggerations he’s told. But anyway, I, yeah, I would… He, I think he, I think he really, uh, misstepped stating that he had a specific, that he, that he was heading to Fort Bragg and- Right.

‘Cause- … obviously I’m waiting to get the official word from, uh, Fort Bragg on that- Mm-hmm … and hopefully they get back to me. But I would- Yeah … bet a large chunk of my, uh, n- net worth that he, he has- Yeah … had nothing official to do with, uh, PSYOPs.

Pat: Yeah, yeah. And, and, and that, and that’s to say, you know, you know, could someone give like a one-off talk to individual service members without everybody in the community knowing?

Sure, that, that could be. Um, that’s theoretically possible. But that’s very different from saying you were training Army PSYOP or implying institutional endorsement. Uh, like- Like, the, the most, the more official expansive the claim, the easier it should be to substantiate. And, uh- Yeah … and, and I just, I have trouble, trouble buying it.

Um, he certainly, he, he has something to sell. Uh, you know, and that, that’s how he makes his… I think he has, like, a university or something of the, of that, that matter. Yeah,

Zach Elwood: NCI, uh, neuro-

Pat: Yeah …

Zach Elwood: whatever, univer- intelligence. Yeah. I

Pat: can’t remember what

Zach Elwood: it stands

Pat: for. And-

Zach Elwood: But, uh, yeah …

Pat: yeah. A- a- a- and, you know, the questions I would ask him, like, if you ever got the opportunity or if anybody watching, you know, ask him what unit, what date, what authority.

Zach Elwood: Yeah, specifics. Yeah.

Pat: Uh, was it a contract, a guest lecture, a private event, a course? Who invited him, right? Um-

Zach Elwood: Yeah. The, the, the, the am- the ambiguous language is a big clue because he and other people who want to deceive use very ambiguous language. So it wouldn’t surprise me if he had something where he was actually going to Fort Bragg, but he was meeting up with a client, like somebody who hired him, who, like, had some Psyop, uh, army past.

Yeah. And so he could phrase it in the sense of like, “I’m going to Fort Bragg to train some Psyops,” or s- you know, some ambiguous usage of it. It’s like, that, and that’s what he does a lot. It’s like- And that, and that’s- … implies something that- Right … has some more mundane thing, right?

Pat: Yeah, that way, that, that way if you call him on, “Well, I never said that.

You interpreted it that way.”

Zach Elwood: Yeah, you would… Yeah, exactly. You know? It’s- Like, “I didn’t say I was gonna actually go-” Yeah … “onto the base and train

Pat: anybody officially.” Yeah.

Zach Elwood: I’m go- “What do you mean?” Yeah.

Pat: I meant down in Fayetteville. And, you know- Yeah … a- and, and so w- and ’cause it’s a small community, uh, we’ve got certain things that, you know, certain lingo that, that tips us off.

So he said Psyop, Psyops divisions. Well, there, there is no Psyop divisions. There hasn’t been since 1945. Um, it, and I don’t even know if they called it it then. Um- A- actually, yes, they did. They had a, a, a psychological warfare division. Um, but we, we’re not organi- or I should say, when I was in, and so far as I know currently, they’re not organized that way.

Um, also saying the word PSYOPs with the S on the end, we don’t say that. In fact, the only ones that say it is the Green Berets when they’re trying to antagonize us, ’cause we have a, we have a, we have a rivalry, uh, going back to 1952. So modern PSYOP, Army PSYOP and Special Forces started together at the Psychological Warfare Center and School at Fort Bragg in 1952.

Um, it was later renamed Special Warfare, and it was renamed John F. Kennedy Special Warfare Center and School. Um, uh, but a, a brotherly rivalry. Um, so that’s another inside English thing there. Um, but once I heard- Yeah, if you, you- Yeah.

Zach Elwood: They, they, they will just say, “I’m, I do PSYOP.” Is that how, how they would phrase it?

Or what’s the n-

Pat: Yeah, they would say, “I do PSYOP,” or, “I’m a former PSYOPper.” Um, if they’re- I see. Yeah. Okay … if, if they’re, if they’re like a really old-time guy, they might say, “I was a PSYWAR guy,” or, or, uh- Mm. I see … or PSYWARrior. Um, yeah, they, th- that’s, that’s usually a, a big tell-off. Um, and then, uh, I’m kinda like, do I wanna say how they’re or- the units are organized?

‘Cause then he’s gonna correct himself and start saying it that way. Yeah,

Zach Elwood: no, we don’t need to, yeah,

Pat: get into all that. Yeah. Okay. Yeah, I won’t do that. Yeah. Uh, but I, I, I’ll say, you know, the reason why, why does this matter? You know, people, people representing that they’re somehow affiliated with, with the regiment or the associate veterans and all that is, uh, it matters ’cause PSYOP is already misunderstood.

You know, when people market fantasy versions of military persuasion, it damages public understanding of the field and reflects on the people who actually served in this regiment. It also misleads civilians who are paying, uh, who are paying money or giving trust based on implied military credibility. A- and, you know, uh, I, I don’t know much about his business, but if he’s saying that he was a PSYOPper and he’s, he’s making money through whatever he teaches or sells, that’s very, that’s very wrong.

That would, that would be like if, uh, I taught a survival school and said I was a former Green Beret. That’s just, that’s ethically unsound. Um- Yeah. You know, uh, a- as, as far as like red flags, you know, for let’s say, say there’s just some ways that, “I’m a PSYOP expert, and I’ll teach you, you know, how to read people in less than five minutes.”

Um, you should watch red flags, uh, secret credentials, uh, elite access, uh, unverified training claims, universal promises, uh, theatrical certainty, and, uh, claims that one system lets you read, control, or manipulate anyone.

Zach Elwood: Right. Yeah. Be very skeptical of, like, grand claims about anything. Yeah.

Pat: Yeah.

Zach Elwood: Yeah.

Pat: Um, you know, uh, or another way to frame it is, like, real expertise, real expertise usually gets Uh, more careful as it gets deeper.

Uh, fake expertise often gets more absolute. Mm. Um, you know, a- and it, it’s, it’s kinda like my time as a, as a maritime archeologist. Like, if you came up with me with a theory of something, I would never say, “No, that’s ridiculous.” I’d go, “Well, okay, well, where, where’s the science take you on that? What’s your evidence?”

You know? I wouldn’t outright say, “You’re wrong.” I would say, uh, “Well, yeah, let me… Give me your evidence and I’ll take a look.” And then I would say, “Well, the preponderance of evidence says this and yours says this, so I gotta…” Uh, Carl Sagan said– what did he say about claims? Like, uh, uh, it’s like great claims require great evidence or something to that effect.

Zach Elwood: Yeah, no, extraordinary claims, extraordinary claims require extraordinary evidence. Yeah, exactly. Yeah. And some extraordinary claims could be true, but you wanna, you wanna d- start out doubting them, yeah.

Pat: Yeah. Yeah. And, and like I said, uh, y- I, I could talk to you forever. I, I know I glossed over a lot of stuff.

I like talking psyops history, too. Like, um, there’s really cool stuff like, uh, Vietnam War. Uh, have you ever heard of the ghost tapes?

Zach Elwood: No

Pat: Okay, so the ghost tapes were, uh, I believe it was like ’66, ’67. Um, the, uh, cybers in Vietnam realized that, uh, certain Vietnamese tribes had different superstitions. And one of the superstitions was that if their loved one, say a Viet Cong, uh, died in the jungle, their soul would be cursed to wander the jungle forever ’cause they’re away from their family.

Or they’re, they’re, those days they’re very family-oriented. So the Psyopers, and this is a time when, uh, reel-to-reel tape, all that’s still pretty rare. They got this disjointed tape, uh, and they made it sound like a Vietnamese man that’s trapped in hell. And, uh, they had the echo and all that stuff, and he’s like, “Please help me.

I’ve died in the jungle. Where’s my family?” And, and all this sort of thing. And they would have kind of spooky Halloween stuff going on in the background. And initially, it absolutely terrified the Viet Cong and, and Vietnam, North Vietnamese Army. It was so bad that according to legend, uh, they had to take headphones and place them on the South Vietnamese soldiers ’cause they forgot to do it and the guys defected.

It was effective, but in typical army fashion, the army finds, you know, you hit the green button and the thing works, they push it over and over again. And PSYOP is a game of finesse. So, um, that would be, like, where you, you, you could go into the, you know, we’re playing tricks a bit. Um, but again, what were we doing there?

If we got the Viet, the, the, the Viet Cong to surrender, we didn’t have to kill them. Right. If they went back to their family, a, an infantry platoon doesn’t shoot them. Right. You know? So we’re, we’re mitigating death. Um, but yeah, you can actually go on YouTube and look up, uh, Vietnam, uh, Vietnam ghost tapes, and it should come up.

And then there was like a Omleto or something. I, I, uh, I think it’s called Omleto, uh, ghost tapes. And it, they did like a short horror movie, which, uh, Sergeant Major Herb Friedman, a PSYOP warrior, helped make. It’s, it’s, it’s really well done. Uh, so you have stuff like that. Um- Yeah … you have, uh- So many,

Zach Elwood: yeah, so many interesting things to talk about.

Uh, I know it’s a wide space. Yeah.

Pat: Y- yeah. I, I mean, you could go back to, uh, PSYOP is in the Bible. PSYOP is in the ancient Greek stories. Of course, folks are probably excited about the Odyssey’s coming out. Um, that’s an early example of psychological warfare or operations with the Trojan Horse, right?

Zach Elwood: Right.

Pat: I mean- Uh, Odysseus had to have the foreknowledge of what were the religious customs of the Trojans and then use that, uh, to, or weaponize that against themselves. Uh, in, in the Bible you have Gideon and, um, how, uh, he used his, uh, concealed his forces, uh, with, uh, uh, torches and clay pots and I think they broke something and they made their numbers appear bigger than they really were, right?

Zach: Mm.

Pat: Um, so that it goes back to that. It goes back to Genghis Khan and his heralds. Like today we think Genghis Khan is one of the worst Worst guys ever, right? Or, or, you know, legendary warlord. And he would get people to surrender before his army even got there. Um, he would send heralds out, which would spread the rumor of his greatness and the ferocity of things he did, right?

And they would highlight the things he really did do and magnify it. And, uh, he would make his numbers look larger than they really were. He would connect, uh, I think it was like a rake or something to the tails of his, his men’s horses to create the clouds, which makes it look like, well- Oh … if I thought that was 50 horses, now I think there’s 100 horses out

Zach Elwood: here.

Pat: Yeah. You know?

Zach Elwood: Messing with the… Yeah, messing with your opponent’s mind has been a part of all throughout human history, yeah.

Pat: Right. It’s, it’s, it’s an old art, and if you look at the old articles on PSYOP, they, they talk about these things when they were explaining what it was that, that, that, uh, uh, PSYOP does.

It’s ultimately, it’s, it’s a force multiplier. Um, believe me, they, they do not have the wasta to do mind control. That’s, that’s just, that’s just not a thing. Uh, I, I’m not saying that that’s not something that like cults and sort of stuff, that they do- Sure … mind con- certainly they do. Yeah. I mean, um, but- It’s just

Zach Elwood: part of persuasion, yeah.

And, uh, and for people curious, I have a whole episode on like digging into the MKUltra thing if you’re curious, if people are curious about the brainwashing and the mind control aspect, yeah. This has been great, Pat. Uh, I, I wanna thank you for coming on and, and thank you for your service.

Pat: Y- yeah. Well, thank you, sir.

And, and thank you for, for, for giving me your time, and I hope, you know, more of, of the craft comes on. There, there’s guys way more interesting that did way cooler stuff than I ever got to do that, that I, I’m sure would like to be on. And I guess like I, I’d say probably in closing, like, uh, the, the main thing I’d, I’d want people to take away is that PSYOP’s a real profession with a real history, real limits, and real ethical and legal boundaries.

Um, it’s, uh, it’s not mind control. It’s not a secret superpower. Uh, most real influence work is less cinematic than people, you know, they wanna imagine. Um, it’s about credibility, audience context, uh, timing, um, and whether the message re- matches reality. And I’d say the problem is that when serious people do not explain the field, the vacuum gets filled with conspiracy theorists, entertainers, and people selling secret military, uh, persis- persuasion systems that…

And that hurts the public understanding Uh, I think it also reflects unfairly on the people who actually serve in the regiment and did the work, um, who in my, my, my book are some of the most intelligent folks in the United States military a- and some of the most ethically sound. Uh, so like I guess I, to wrap it up, I, I’d say my, my advice to listeners is simple.

When someone trades on military intelligence, PSYOP interrogation or spec ops credibility, ask for the specifics. What unit, what role, what dates, what training, what evidence? What exactly are they claiming? Real expertise has boundaries. Honest people will tell you who, where those boundaries are.

Zach Elwood: Yeah.

Great tip. Get specific.

Pat: Yeah. A- and, uh, I’m all about like preserving the, the actual history and the professional reality of the job, right? And not make it sound mysterious. You know, I’d ra- I’d rather make it less mysterious and more accurate and harder for people to exploit. Uh, I, I, I th- so I, I thank you.

I, I do thank you for your time.

Zach Elwood: That was a talk with Pat, a former Army PSYOP soldier. I’m Zach Ellwood, and this has been the People Who Read People podcast. You can learn more about this show at behavior-podcast.com. Please consider subscribing and sharing this on social media. Thanks.

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podcast

AI text-analysis algorithms beat humans at detecting deception

Can machines spot a lie better than we can? I talk with psychology researcher Bennett Kleinberg, whose work brings together psychology, machine learning, natural-language processing, and deception detection. We explore why humans are bad at spotting lies, which statement clues might point to deception—and why indicators of anxiety are bad clues to deception. Bennett explains how liars use detail and how the level of detail can be a clue to deception, the fact that deception usually involves a good amount of truth in the mix and what that means, and what happens when human judgment is combined with AI. We also discuss the risks of the mysterious black-box nature of some machine learning systems, and how smarter, research-informed interviewing techniques could transform criminal investigations.

Episode links:

A summary of some key takeaways from this episode:

  • Humans detect lies only slightly better than chance, while text-based machine-learning systems have reached 70–80% accuracy in controlled studies.
  • Deception detection can be theory-driven—measuring cues such as detail and plausibility—or data-driven, using complex language representations that may be difficult to interpret.
  • The “black box” aspect of machine learning algorithms is especially serious in legal settings, where consequential decisions must be transparent and explainable.
  • Detail can reverse meaning depending on the task: truth-tellers described past events more specifically, but liars sometimes gave more detail about future plans because they had prepared convincing scripts.
  • Verifiable details—names, times, locations, and records—can be more revealing than detail alone. Liars often provide details but it will often be deliberately uncheckable information.
  • Signals of stress and anxiety are poor proxies for lying: truthful people may be stressed, while some liars can remain calm.
  • Combining human judgment with AI is unexpectedly difficult. In one experiment, people given full authority to revise a 75%-accurate algorithm reduced their judgment to chance levels. 
  • Real-world lies are usually embedded within truthful accounts rather than being complete fabrications. This has implications for how to study deception. 
  • Kleinberg’s new research explores reinforcement-learning assistants for investigative interviews: systems that could suggest follow-ups, flag improper questions, reduce coercion, and potentially discover effective interviewing strategies humans have not considered.

Resources mentioned in or related to this talk:

TRANSCRIPT

(transcripts are generated automatically and will contain errors)

Bennett Kleinberg: We know that if you instruct humans naively to make a judgment about whether someone is, is lying or is telling the truth, right?… they typically perform around the chance level…. Machine learning models can do this above the chance level…. The range… is, let’s say, between 70 and 80%… Now, we then gave them the chance to completely overrule this. So we said, “Okay, this is what the machine learning judgment is. You can now do what- with it whatever you want.” In the case where they had full authority to overrule it, humans brought the originally 75% accuracy back to the chance level. 

Zach Elwood: That was a clip from my talk with psychology researcher Bennett Kleinberg, who has done some very interesting research on using computational methods to detect deception. My name is Zach Elwood, and I’m the host of the People Who Read People podcast, which you can learn more about at behavior-podcast.com. I’m also known for my work on reading poker tells; my books have been translated into seven languages and sold more than 48,000 copies. You can learn more about that by going to readingpokertells.com.  

I’ve been working on a new book about reading behavior for general audiences, which will be called Read People For Real. Part of the goals of that book is to educate people about the immense amount of bullshit and nonsense and persistent myths in the nonverbal behavior space. For example, it’s a persistent myth that nonverbal communication makes up the bulk of communication, which is just obviously false and rather silly if you think about it for a bit. When people have asked me about recommendations for books on reading nonverbal behavior in the real world, apart from games and sports, I’ve basically told them that focusing on that is a waste of time; they should instead learn about interpreting written and verbal statements. There is just so much information in what people say, compared to their small nonverbal movements, which can vary hugely in meaning, especially in high-stakes and stressful environments where many people are capable of feeling anxious. But people seldom focus on improving their ability to parse and interpret what people say; I think because reading nonverbal behavior is perceived as a sexier, more exciting idea. So in my book, I’m going to talk about the importance of interpreting statements and making logical deductions of what people say. 

As I was doing some research on linguistic clues to deception, I stumbled across Bennett Kleinberg’s work. To give you a sense of how interesting his work is, I’ll mention the titles of some research papers he’s been involved with: 

  • Examining embedded lies through computational text analysis
  • Detecting deceptive communication through linguistic concreteness
  • Using the verifiability of details as a test of deception
  • How human judgment impairs automated deception detection performance

These were very interesting ideas, and we’ll touch on these and other topics in this talk. We’ll also talk about a fundamental question that underlies so much deception detection work: when is information that is far from 100% accurate actually useful? Put another way: in what scenarios can a clue be acted on? Because clearly you’re not going to judge someone as guilty and punish them based on a clue, based on imperfect information. But there are some scenarios where clues are useful. 

A little more about Bennett: 

He’s Professor of Computational Methods for Psychological Research at Tilburg University in the Netherlands, where he leads the Computational Psychology & Computational Methods Lab and studies human behaviour as complex, high-dimensional data derived from language and digital traces. His work brings together experimental psychology, natural language processing, and machine learning. He is also one of the principal investigators on JUSTICE, a €10.4 million ERC Synergy Grant that connects psychological science, neuroscience, law, and computational methods to develop evidence-based, human-rights-compliant alternatives to coercive interviewing. Across his research, Bennett explores how computational methods can help us better understand the wicked problems about human behaviour such as deception.

You can learn more about his work at bkleinberg.net. That’s B KLEINBERG. 

If you’re interested in better understanding the people around you, and maybe getting clues to when they’re trying to deceive you, I think you’ll really like this episode. I found it highly educational myself. And just a note that this episode is available with video on the People Who Read People youtube channel 

Okay here’s the talk with Bennett Kleinberg. 

Zach Elwood: Hi, Bennett. Thanks for joining me.

Bennett Kleinberg: Thanks for having me, Zach.

Zach Elwood: So in the, uh, in the space of interpreting and understanding behavior, whether text-based or non-verbal or, or whatever, are… What, what stands out to you as some of the most interesting things that you’ve worked on over the years?

Bennett Kleinberg: Um, I’d, I’d say most interesting w- work is really the connection of, let’s say broadly computational approaches to studying human behavior.

So think of using machine b- uh, machine learning to build, for example, predictive models that learn from, from data, uh, that you can then map to, um, to behavior. Uh, as well as, um, and these two are o- often connected, uh, the use of natural language processing. So some of the technologies that are now under- underpinning what we know with ChatGPT and these generative language models.

Um, but really this i- idea of using complex, unstructured textual data, um, to change how we study human behavior or approach psychological research problems really. And, and we’ve applied this in various contexts, including, including deception, um, uh, work. But that’s really the, an exciting field to be in at the moment, this connection between computational, uh, methods and then applied for questions that, uh, originate from psychological behavioral research.

Zach Elwood: Hmm. And what stands out to you as, uh, some of the most interesting findings, whether it’s yours or, or other people’s?

Bennett Kleinberg: Yeah. So in, in the space of deception, uh, research, for example, one of the, one of the findings that we have found in, in several studies, uh, a- and other colleagues have found as well, is that…

So we know that if you instruct humans naively to make a judgment about whether someone is, is lying or is telling the truth, right? So for example, if you provide them with a transcript of a, a statement that has been made, uh, and we know some people are lying, we know some people are telling the truth.

Now, if you instruct humans to make that decision, they typically perform around the chance level. Mm-hmm. All right? So this is not an isolated finding. This is, this is a, a very common, very established finding actually. We find this even in meta-analytical research that humans are about slightly above, but not meaningfully above the chance level.

Zach Elwood: Which is, uh- Now, if- … which is similar to, uh, similar to the… Has, has a map over to people trying to u- interpret nonverbal behavior too, where there’s like a slightly- Yeah … above chance ability to detect deception. Yeah. E-

Bennett Kleinberg: exactly. Exactly. And, and, and now what, what is really interesting, and this i- is, is the work that, that we, w- we have worked a lot on, is if you now say, okay, well, so deception is incredibly complex.

I would say actually deception is probably one of these wicked problems in, in psychology because it is Everywhere, right? Uh, our, our life is, um, is, is not full of deception, but deception plays a big role in our lives. Like, all l- legal settings have to do somehow with deception. Mm-hmm.

Zach Elwood: Mm-hmm.

Bennett Kleinberg: But, um, it’s incredibly difficult for humans, um, uh, to, to make- Yeah

deception judgment. So what we, what we do is we say, “Okay, what if we use techniques, uh, that you would now call are part of, let’s say, artificial intelligence, essentially using, um, machine learning to deal with an in- increasing amount of information that we have, and using natural language processing to obtain these numerical representations of concepts?

So could we train, essentially, models to make this deception judgment?” And what we typically find is that machine learning models can do this above the chance level. Um, the range, we are currently, uh, finalizing a big, uh, overview work on this, but the, the range of, um, a- a- accuracy that you have to think about is, is, let’s say, between 70 and 80%.

So we’re, we’re not at all in the 90s, right? It’s absolutely not, and I do not think this will, this will happen, uh, i- in the foreseeable future. But we see that these approaches where you rely entirely on automated methods can do this above the chance level. So they do outperform human judges consistently, and that’s, that’s very exciting, uh, and also brings with it a lot of, uh, like, new opportunities to, to think about this problem.

Zach Elwood: And what are the, um, what are some of the patterns that are being detected by the algorithms?

Bennett Kleinberg: Yeah. So we, you kind of principle approaches from two ways. So one is you do what you could call a top-down a- a- approach. The top-down approach would be that you look at theory and, and, uh, uh, start from there and say, “Okay, well, we, we know there are some theories of how deception works,” right?

Of course, theories are never perfect, right? But some theories, for example, say, okay, someone that is telling the truth should, through having genuinely experienced an event, let’s say whatever … Let’s say what I did last weekend, right? So if I have genuinely experienced this, so I’m telling you the truth about this, then I should be able to talk about that event and recall that event from memory with much more detail, with much, much more perceptual information, with much, much more contextual information.

So I should be able to tell you, uh, what did it smell like there? What did it look like? Who else was there? What was the arrangement of the room that you were in? Like, all these pieces of information. Whereas someone who may, who f- fabricates this, um, essentially makes this up and lies about this, so tries to convey the same thing that happened to them or that, that they did, they will typically struggle with this because they, of course, have this dual task of maintaining a consistent story that they want you to believe, right, whilst not contradicting themselves.

So they have this increased, what we call increased cognitive load, right? And that increased cognitive load then, according to some theories, manifests itself in differences in indicators such as the amount of detail or the plausibility of your story. So in the top-down approach, using computational approaches, you could say, okay, let’s find ways to automatically measure the detailedness.

Let’s say we find some, uh, rules in, in text, and we say, okay, whenever someone mentions, uh, specific individuals or addresses or references of time or, uh, any of these sort of highly specific pieces of information, then we count this as detail. So we measure this automatically, can do this fairly reliably, and of course, this also n- not, um, not something we should forget, you can scale this up, right?

So once you’ve done this automatically for 10 individuals, you can also do this for, for a million in, in, in principle. Um, and then say, okay, we start from these theoretically informed cues. So that is one way to do this. This is top-down. We start from theory and find ways to operationalize or computationally measure these cues.

The other approach is that we say, well, we know that in behavioral research, uh, or psy- psychological research specifically We struggle with what, what others have called weak theories. So not all theories are very strong. Like we do not have theories in, in psychological research, same as colleagues in physics, um, have theories about the world.

So that means some would say, “Well, these theories are often not that great, so what if we just say we use a completely data-driven approach?” So we let essentially, um, computational methods and algorithms figure out what it is in a piece of text, for example, in a transcript of a conversation or in a statement, uh, that was provided, and we let it figure out by itself, without ever telling it what to look for, what could be meaningful pieces of information, and essentially make use of this from a very traditional machine learning approach So these are these two approaches Is that,

Zach Elwood: is that like deep, is that what’s called like deep machine learning kind of, uh, neural network kind of thing for that second one you’re talking about?

Bennett Kleinberg: Yeah, so that, that’s related, right? So it’s, it’s not, it’s not the same as deep learning, but deep learning then often comes into play, right? So think about it like this. So you have the text that you start with, let’s say a transcript, and the bottom-up or data-driven approach would be that you first go

This is very important, and that’s, in a way, also the holy grail of natural language processing. You take the step from text or textual information to a numerical representation of the text, right? Because whenever you want to work with machine learning or with statistical modeling, you need that numerical representation.

Now, since, let’s say, the, the past, uh, 20 years, we’ve seen really landmark advances in, in natural language processing, right? And these, these are also enabling now these generative language models, and that means we have quite sophisticated ways of representing text numerically, and typically we, we think of vector representations.

Now, that essentially means from a input, from an input text, you arrive at a representation of 300, 400, sometimes thousands of numerical values. These values are often non-interpretable. That’s also a big challenge. We cannot make sense of them. But we can provide these to, uh, a machine learning model that learns to use this and essentially give it the task, “Well, here’s a vector.

I tell you now this is truthful or deceptive.” We do this a couple of thousands of times, and then I test how good this model is, uh, able to make the prediction on data it has never seen. And then often because you then deal with these vectors, then often what you use to make the decision or the algorithm you use to train is often, uh, what you would call deep learning, right?

So these are neural networks that are then used. But in principle, you could also do this with other models or other algorithms, but n- neural networks are typically the ones that perform, uh, very well.

Zach Elwood: So is that, is that the area where there’s can be like a sort of a black box thing where it’s able to make predictive, uh, you know, pretty reliable, significant predictions, but you may not know what it’s actually finding, right?

And then you have to try to, maybe you try to figure out after the fact what it’s actually focusing on. Am I, am I getting that right?

Bennett Kleinberg: Yeah, absolutely. And that’s, that is actually a, a, a big challenge and also a- an area that, that I find concerning because we, we sh- we shouldn’t forget it’s … Like, it’s, it’s one thing if you make a decision about, let’s say, someone, um, or, or say a company wants to do a, a, another verification before you purchase a product or any of these things where you say, “Yeah, that’s

It’s annoying,” right? But it’s not … Like, y- your life doesn’t depend on this, right? So it, annoyance is, is, is, uh, as, as, as bad as it gets. But in legal settings, we, we do not have the, the, uh, this, uh, position where we can say, “Well, it doesn’t really matter,” right? These are people’s lives, so this, this ha- Right.

This is, this is as high stakes as you can get, right? If you, if you have, if you’re on a, in a court of law. Yeah. And we, we also know w- we have these frameworks in place. So for example, in the, in the European Union, we have the, uh, AI Act, which, which dictates that whenever you use these automated approaches, well, you should be able to explain how decisions were made.

And that, um, I mean, it depends exactly on how this will come into effect, because this is very recent that this has been, um, been passed, but that essentially means all these- methods that we know are very powerful in making predictions, but are at the same time not interpretable, so we, we can’t– So even if we could look inside them, so even if we say, “Well, we have some insight into the black box,” we couldn’t make sense of it, right?

And that means we have these, these challenges of having powerful methods, and then being faced with the dilemma, well, but we can’t use them-

Zach Elwood: Mm-hmm …

Bennett Kleinberg: because we are not able to explain them. And I think that is actually good that we’re very cautious there, because we, we do know that machine learning a- approaches are very powerful.

They have changed the world with what we now see, for example, with generative language models. E- everyone, uh, is or has used models like ChatGPT. But at the same time, we also know they are very prone to, to errors. And really in this re– high-stakes cases, uh, such as legal settings, I think it’s desirable to have full insight of how decisions were made.

Zach Elwood: Are there, um, are there patterns that the machine learning algorithms have found that have been discovered that weren’t known before? Is that possible to say in that area in terms of language patterns?

Bennett Kleinberg: So, um, this, uh, th- this depends on the approach you take when you use machine learning for deception, for example, right?

So if y- if you use this, this top-down approach, then you essentially already saying, “Okay, these are the variables to use,” right? So then you will not find something you have not thought about because you directly dictate which information it should use. Now, if you use this bottom-up approach, then if you use these complex embeddings representations, right, then even, even if we say, well, okay, it uses certain vector positions in this textual representation, that doesn’t tell us anything because they, they are not interpretable, right?

But there is this sort of area in between where you could say, okay, we use– what if we use, um, variables that do not, do not directly come out from theory but are more interpretable. So for example, what if we use these psycholinguistic dictionaries where we say, okay, we, we have, uh, categories that measure cognitive processes and analytical thinking, uh, and references to family and references to friends.

Positive and

Zach Elwood: negative words, these

Bennett Kleinberg: kinds of- Ex- exactly … various categories. Yeah. Exactly. There, there, there are many of these. And then you could say, “Well, I’ll, I’ll throw them into a system now and see which ones have the most w- w- what you would call discriminatory value in, in statistical sense,” right? So which are, uh– which allow you to disentangle truth from deceptive.

Um, and what we have learned from doing this systematically on large scale on diverse data sets is not so much that we have identified linguistic cues that no one has ever thought about. But what we have seen is that we have great contextual variation in which cues are relevant. So that means we do not find consistently that there are some cues that are always indicative or, or, or related to truthfulness, and others are always related to deceptiveness.

And that is a, a big challenge, right? So that means, yes, so within a context, we could, uh, find patterns that are, that are useful, but these do not generalize across context. And, and that of course means that you essentially have to develop these approaches always within context, but can never have this one model that detects deception.

So, so to give you an example.

Zach Elwood: Mm-hmm.

Bennett Kleinberg: One, o- one, um, uh, area of work we have worked on is this, uh, move from detecting deception about past events, so what you’ve done last weekend, towards detect- the detection of deceptive intentions. And because of course for all, let’s say, um, security related, uh, purposes, p- people are often very concerned about, “Yeah, I’m interested in what is this individual going to do.

Are they, are they coming, are they traveling because they want to visit a museum, or are they traveling for other purposes?” Yeah, visa.

Zach Elwood: Yeah, visa checking- Exactly … kind of interviews, yeah.

Bennett Kleinberg: Exactly. And so this is always typically a- about the future. And what you then see, we’ve sort of created the experiments, have created groups of individuals that either talk about something happened in the past or talk about something that happens in the future, and then we had groups of truth-tellers and, and liars in both settings.

And then we see that there are some- Cues. So for example, the, the detailedness of information, right, which we have measured through the, uh, uh, number of references to specific individuals, to places, to times. So let’s say hi- highly specific information, right? Now we then see if you do this on past events, then yeah, what theory predicts, uh, was also the case.

So truth tellers use more of these details than, than liars. Okay, so far so good. Now, if you then look at does this also, uh, w- play out the same way when people either tell the truth or lie about what they will do in the future, then we see the exact opposite. So then we see that it is liars that use more of these specific pieces of information.

And one, this is still a, a working hypothesis, one working explanation could be that liars simply think, “Oh, I have to come with a lot of things, specific information of what I’m about to do, because otherwise you’re not gonna believe me.” Whereas a truth teller will say, “Well, yeah, I’m, I’m traveling to London.

I don’t really know exactly what I will do when. I have a vague idea.” And the truth teller– uh, the liar is coming with a script of saying, “Yeah, first I will do this, then I’ll go there, then I’ll be there for two hours.” Whereas the truth teller doesn’t have this. So this is something where you see this interaction really where it goes the opposite way depending on context.

Zach Elwood: Yeah. It seems like as with all behavior analysis or interpretation, the domain, the context is so important. Like, yeah, there’s, there’s huge categories of difference in different interactions and, like, there’s a difference between saying something on your own and being prompted to say it or asked to say it.

Yeah, there’s just all these interesting category differences. Uh, I’m curious, uh, getting back to the specific patterns, I know one of the things you had written about for a paper or maybe more than one paper was the pattern where, uh, truth tellers are more likely to say details that can be verified. For example- Mm-hmm

tell someone’s specific name that might be able to verify it or, you know, just in general say things that could more easily be checked. I’m curious. Yeah, and that, that gets into the realm of details too, but it’s also, like, verifiable, more easily verifiable details versus, like, ambiguous details that can’t be really verified by anyone.

I’m curious, is that, is that one of the major things that’s being aspired to, or is that maybe just one of many?

Bennett Kleinberg: So no, no. This is certainly in the, in this area of what you could broadly call verbal deception detection, ri- where, where we– which is domain really we, we work in, where you have textual data typically as, as a starting point.

Um, in that area of verbal deception detection, the, the, this verifiability approach that has been proposed some bit more than 10 years ago now by, by colleagues, um, is, is a very prominent one. Uh, because th- they, they could show in a series of studies that- If you, if you only look at the detailedness, so you, you– There are various ways in which people, how people count, uh, uh, detail, and this varies greatly between research groups.

But, um, they show, okay, if you just count the details, you only get so far. But if you add this additional layer of, of coding or of, of, um, differentiating between details into verifiable and non-verifiable details, then you actually, actually magnify this difference in this detailedness on the verifiability domain, uh, between truth-tellers and, and liars.

Simply because the, the truth-teller should, according to that approach, not have any issue with coming up with verifiable information, right? Because the moment you tell them, “Well, actually, I’m looking for verifiable information. What can you tell me?” Then they say, “Oh, look. Oh, I had this interview with that…

with, with Zach. Um, this was at, uh, 9:00 AM. Um, we spoke via this app.” What, like, all this information, right? Where I say, “Fine. Okay, I can actually check this,” right? Mm-hmm. Mm-hmm. Whereas, whereas the liar can’t do this, right? The liar… And, and, and we also know that l- liars are aware of this. So if you ask what, what are the strategies, and li- liars are aware of this, that they can only bluff so far, right?

So they– The moment I say, “Oh, I had this interview with, with, with Zach,” and that interview never happened, right? So they essentially, someone contacts Zach and says, “Well, okay, fine.” Like, never happened. So that’s the end of the story. So what liars do instead is they resort to these unverifiable details, right?

So they might say, “Yeah, I had an interview with someone, and this, it was in a very nice location.” Like these kind of things, and try to get away with this because they are aware. That’s very interesting. They are aware that they need to use details. Mm-hmm. So if you ask liars, uh, “Well, how do you lie?” They say, “I, I want to be convincing, so I need to use some detail, but I can’t give, give any concrete names or phone numbers because then someone checks, and that’s, that’s the end of the story.”

Zach Elwood: Yeah, I’m reminded of, uh, the, uh, the Casey Anthony case where she was lying to the police about having this specific job and, uh, it went so far as the police actually went to this job site with her and wandered around and until she finally was like, “Yeah, I don’t actually work here.” It was just this weird, weird string of, uh- Yeah

lies. But, uh, I’m, I’m curious. Uh, are there other patterns that come to mind or is, are deta- or analyzing details in various ways one of the major ways, or are there other major patterns that come to mind in this area?

Bennett Kleinberg: I mean, so, so detail is certainly, uh, one of the, one of the most prominent ones that, that also emerged from, um, large scale meta-analytical work, uh, where hundreds of cues to deception were examined.

Um, you also have some, some cues that are relevant for the verbal domain, such as the plausibility o-o-of a statement, whether there are any, any contradictions, uh, in your statement, right? Um, you also have those that then go a bit out of the solely verbal domain, um, where you then talk about, let’s say, statement evidence inconsistency, right?

But that of course means you have some evidence.

Zach Elwood: Oh, right.

Bennett Kleinberg: Right? You’re comparing

Zach Elwood: it to something else outside of

Bennett Kleinberg: the statements. Exactly. Yeah. Exactly. And there’s a whole, there’s a, there are whole sub-disciplines in, in legal psychological research where you look at, okay, what are strategic ways to reveal evidence?

So if you, if you as an in- interviewer have some information, when should you ideally share it with someone to then test, okay, do they actually contradict themselves towards something that I know but they don’t, do not yet know whether I have this? But this of course also depends on the, on the legal frameworks that you operate in, right?

Because there’s difference between countries to what extent you can withhold information that you have as evidence, uh, or, or not. But this is an active area of research, not so much something that we work on, but there are others that work on, on exactly this statement evidence, uh, uh, inconsistency.

Zach Elwood: Mm.

Bennett Kleinberg: And then of course you have, um, uh, a whole other area that is outside of the verbal domain, which is in the non- non-verbal, uh, area of deception research. Uh, but we don’t, we don’t really w- w- work on this. There is some interesting work coming from the multimodal, um, work. So that is also relying on computational approaches, also relying on machine learning, but comes then with the idea, okay, what if we now take this idea further that there is a lot of information humans…

For humans it’s an incredibly difficult task making deception judgments. Um, but computational systems are able to deal with a lot of information, right? They’re also able to integrate them, uh, if, if you have high dimensional data, so lots of, let’s say, thousands of variables. And what if we say, okay, we use textual information, we use information, um, uh, about, uh, a- about what, what, what’s, how someone is, is talking, about how someone is moving, et cetera, like, et cetera.

Now, it’s important to say about this, so the findings in that area have been, um, have, have not shown yet that this supersedes the solely verbal approach. And there’s also- A good theoretical explanation for this, uh, and that is that the much of the non-verbal, uh, approaches to deception detection originate from, from a stress-based paradigm.

And s- the stress-based paradigm essentially says that there are some indicators, um, that very reliably measure stress, right? So sweating, moving a lot, like a- a- all the, the, uh, mainly, and they are- Self, self-soothing

Zach Elwood: or whatever, yeah.

Bennett Kleinberg: Exa- And, and they, they are, they are great predictors of stress.

Zach Elwood: Mm-hmm.

Bennett Kleinberg: Right?

But the problem is you … Not everyone that is lying is stressed, right? And- Right.

Zach Elwood: In, in high stakes scenarios, many people are, are stressed, yeah.

Bennett Kleinberg: Exactly. So I, I … An example that I always, always use, uh, when I also speak to practitioners about this is, let’s say you are in an airport security setting, right?

And, and if you then rely on indicators that actually are indicators of stress, and you use them as a proxy for deception, then you will have people rushing to the gate. They are stressed, they are nervous, right? People that are f- that, that don’t like flying. Like, there are so many reasons you can be stressed.

Yeah. But these are not necessarily lying, uh, people that are lying. And vice versa, you also have people that are very good at lying, but they are not stressed.

Zach Elwood: Right.

Bennett Kleinberg: Right? So, and, and this verbal, uh, approach is much closer connected to the, to, to, to another paradigm. So this is not the stress-based paradigm then, but it’s the cognitive paradigm.

And the cognitive paradigm essentially starts with a very simple, uh, assumption, and that is that telling the truth is simpler than lying. The liar always has this additional cognitive load, and that difference in cognitive load, that should manifest itself in some, uh, verbal indicators. That is i- in one sense, the idea behind the cognitive paradigm.

Zach Elwood: Yeah. And I know the cognitive load thing is, you know, pe- people disagree with that. I’ve seen, you know, there’s, there’s various thoughts on that. But even leaving that aside, it’s like The fundamental fact is, like, there’s just much more information and actual communication than there is in, uh, you know, non-verbal, for example.

There’s like- Mm … people are, people are actually trying to communicate something, and sometimes you can find clues into how they, based on how they communicate, you know, they, i- including, like, is someone a- actually answering the question or, or they’re not. You know, it’s like these, there’s major clues. So even, even leaving aside the, the cognitive load thing, it’s like- Yeah

there’s just so much more information in, in words than there is in the non-verbal stuff, which is something I often talk about on this podcast. Um-

Bennett Kleinberg: Yeah, yeah.

Zach Elwood: Yeah. Um, yeah, I think, uh, you mentioned this, uh, briefly. It’s a, it’s a very good point. It’s something that I think I’ve oft- I often think about recently.

Uh, but I, it, it seems to me like hugely unexamined, at least from what I’ve seen, is the basic underlying question of like, when is having information, uh, that is far from 100% reliable, when is that actually useful? Because all of this kind of deception detection stuff, the underlying question is we know almost all of it is, you know, uh, pretty much all of it’s gonna be pretty, pretty significantly far from 100%.

So the question is, when are the instances when you can actually use this? Like you said, you wouldn’t be using it to determine guilt or, like, change someone’s- Mm-hmm … life. But you might use it, like a company might use it to remove, uh, you know, Amazon might use it to remove a, a review or maybe in a visa interview, which we know are, you know, hugely quick and unfair to begin with, like n- uh, at a ne- in a necessary way.

They have- Mm … to be unfair at some level. So it’s like using some clues might be justifiable to deny or accept. Uh, so b- but I guess the underlying question which I, I rarely see talked about is like, well, when can you use these things that are like anywhere from 51% to, you know, 90, 90, 99%, uh, it known to be reliable?

And I, I’m curious if you have any thoughts on that.

Bennett Kleinberg: Yeah. Yeah, so that is in a way spot on, on the Achilles heel o- of this, uh, this kind of work. Um, because w- whenever you talk to someone w- from practice, whether it’s, uh, judges or, or people i- involved in, let’s say, l- l- legal settings in the widest sense, right?

They would say, “Yeah, but come on. It’s not good we’re gonna use something that is 70 or ei- 80, uh, even 90% acc- like, that doesn’t work.” Like- Yeah … y- there’s no chance you, you- Not for

Zach Elwood: life-changing stuff that you could be sued for, you know-

Bennett Kleinberg: Exactly … by,

Zach Elwood: by using it. Yeah, yeah.

Bennett Kleinberg: Exactly. So I, I think that there are two, two important perspectives here, right?

So one is that- So there is this, this decision That, that we have to make i- i- in society what kind of judgment, what kind of decision-making approach are we comfortable with? Because if we say, okay, it is about determining, um, whether someone is, is telling the truth or not. So in a classical sense where you have this, this verbal credibility assessment approach.

So let’s say case, you don’t have evidence, right? So you have one statement and another statement, and you say, “Okay, this person says this, the other person says this happened, and now you need to decide,” right? There, there are plenty of, of, of examples of this.

Zach Elwood: Right, the he said, she said kind of like there’s no evidence.

Yeah. It’s just two people- Exactly … that claim two different things. Yeah.

Bennett Kleinberg: Exactly. Exactly. So in these settings where we say, “Okay, we do not have any evidence,” then as it is now, that decision, which is essentially a deception judgment, is made by, by humans, right? And we know that humans aren’t really good at this.

So, right, so there you can say, well, it’s also kind of odd that we leave this to humans where we know the evidence points to, well, it’s more chance level, whereas we would have other approaches that could potentially be above, above the chance level, right? Depending on- And, and

Zach Elwood: as your, and as your work has shown, humans can, can be much worse than the algorithms can be on this textual analysis.

Yeah. So

Bennett Kleinberg: exactly, right? So, so that, that is, that is one thing. But of course we can also say, well, we are more comfortable with, with judgment mistakes when they’re made by humans than when- Right … they are made by machines, right? That’s I think absolutely fine, right? We have the same with, with self-driving cars, right?

That we, that we, we, we are much more comfortable, i- i- ironically, of having, with having, um, humans make, uh, errors in, in, in traffic, often with, with very, very, uh, severe consequences than having self-driving cars where we know in most settings they are actually safer and they… Right. Right. So, so but, but that is, that is something that just psychological research alone cannot answer, right?

But, um, when it comes to, uh, where would this actually be, be useful? Um, I think, so we have done some work on this and, and I think this is probably the most interesting area of research in, in deception, is how can you combine automated with human judgments? Because, um, I, I, I am, and, and I’m not the only one, there’s evidence for this, that human judgment is of course i- incredible, right?

We are incredibly skilled at incorporating contextual information, right? We are very skilled at making sense of the world, right? Which computational systems cannot, right? So really the, the, the exciting area would be, okay, how can we combine this? On the one hand, large scale processing of information, and on the other hand, very nuanced contextual judgments, right?

How can we combine them? And is there a way, for example, of providing uh, humans some information from, uh, a machine learning system and say, “Well, actually, this is what the machine learning system is.” So you can now adjust this, you can now change this, uh, and you can play around with this. Now, very interesting, uh, interestingly, what we have seen is that if you do this, so if you provide humans the decisions made by a machine learning system, so this machine learning system in that specific study was, uh, w- I think 75% of them had accurate, so certainly above the chance level.

Now, then you give humans the, in an experiment, the chance to interact with this, and there’s three settings. So one setting is they do not see the machine learning judgment, so they just make their own judgment. Surprise, surprise, what you see is they’ve, s- uh, uh, perform at the chance level. But then the really interesting thing happens.

What if you give them the information that the machine learning, the, the machine learning judgment? Now, we then gave them the chance to completely overrule this. So we said, “Okay, this is what the machine learning judgment is. You can now do what- with it whatever you want.” Or we gave them the, the, the chance to only minimally adjust this, so only slightly, uh, move the dial.

Interestingly, in both cases, the humans did not improve it. And even worse, in the case where they had full authority to overrule it, humans brought the originally 75% accuracy back to the chance level. Right? And so, and so that means there’s something in this interaction with, with computational outputs or with AI systems that merits attention, right?

W- in, in more recent work, we have seen that humans are incorrectly going along with highly confident AI judgments. So if you tell them, “Well, here is some AI judgment,” you, you vary the confidence how, with, w- with, with, uh, with which this judgment was made by the AI a- and a few other things, then you see humans incorrectly go along with highly confident, uh, judgments.

So there’s a lot that we do not know about this, right? So it’s, it’s certainly, uh, uh, worthwhile trying to understand How can we make use of the best of both worlds i- in a sense, right? Because we do know both have something to give that the other cannot, uh, cannot give, right? It, it’s, it’s not possible for humans to process the information of millions of documents and say, “Okay, here are the patterns that I’ve recognized.”

That doesn’t work. But similarly, it is, it is illusionary to, to think of computational systems, even the most advanced that we have now, let’s say generative language models, to be able to have such a, a finely attuned contextual understanding of the world than we humans do. So if one manages to combine both, I think then, uh, w- we can make meaningfully progress.

But, um, to come back to your question, these 70 per- 75 to 80% accurate systems, do they have any practical relevance? Um, the closer you come to real- really high stake settings, the more likely the answer is no.

Zach Elwood: Although to your point, you know, the, the, the… It does seem like, it does seem like in complete he said, she said kind of scenarios, a- as long as we understood, uh, you know, as long as a human was making the judgment and they were using actual data to support it, like for example, you know, if you use this algorithm that we know is accurate for, is actually accurate even at a, you know, 75 whatever percent chance, it’s like that’s, that’s something.

And it seems like as long as we understood what data was actually being used, you know, getting back to that black box question, it seems like if you could at least point to like, well, we know these patterns are somewhat, you know, somewhat reliable for predictive abilities- Mm-hmm … it does seem like that’s something.

You know, I, I, uh, if I was in a situation, you know, i- in like a one person said something, another person said another thing, and there was no evidence, you know, and then there was nothing else to go on, I would, I would submit mu- much sooner than I would submit to a polygraph, I would submit to a textual- Yeah

you know, analysis, you know, with human o- oversight and being like, “What patterns are we finding in the, uh, what, what people are saying if there, you know, if there’s nothing else to go on,” right? I guess, uh, I guess that’s what it gets down to is like how much can we say these patterns are actually reliable versus, you know, gameable versus manipulatable, um, by, by people.

But yeah, it’s like it c- I think it comes down to those low information scenarios where there’s not much else to rely on, right?

Bennett Kleinberg: Yeah, exactly.

Zach Elwood: Um, yeah. Sorry, just collecting my thoughts for a second. Look at my notes.

Um, do you wanna talk about, uh, is there any, any other work that you’ve done that, that stands out as, uh, as interesting for, in, in these areas that you wanna talk about?

Bennett Kleinberg: Yeah. So I think there are two, two things that are, um, really interesting and that sort of occupy, um, a lot of my, my work, uh, these days.

Uh, so one is, is related to dis- deception. This, this is the big challenge of embedded lies, and I’ll talk about it in a second. The other is, um, a, a new project that we have where we essentially wanna push the boundaries further of, of investigative interviews, e- especially within this context of coercion that is often still in place.

But, so let me first talk about the issue of embedded lies. Now, we know that lies or, or deception in the, in the real world, right? So how we lie, how humans generally lie outside of, let’s say, experimental settings, is characterized by what we would call embedded deception. So that simply means that when someone lies, they are rarely providing a statement that is 100% false.

Instead, what, what lies, uh, are made up of is there’s a lot of truthful information in there, and then there is deception, so lies about some, some parts of the story, right? And that, of course, makes sense why we do this. We know why humans do this because it is much, much riskier to completely fabricate everything, right, than to say, “Well, actually, I can tell you what I’ve, what I’ve done yesterday, but what I will only lie about what, let’s say, who I had dinner with,” if that is for relevance for the interview, for example, right?

So that means we are- Uh, w- w- or we have to move to a different unit of analysis in, in, in research, and that is unfortunately almost never done in deception research. There are a few exceptions to this. But what this means is we should no longer say, “Okay, we do essentially a statement classification task.”

So essentially say, “Okay, there’s statements that are either truthful or deceptive,” and you just say, “Okay, is this statement deceptive or truthful?” That would work if y- the entire statement or if in- the, the entire lie is, is, is that statement, or the entire truth is that statement. But instead, what we have to do is we have to move to much, much more granular units of analysis within a statement, right?

So let’s say think of sentences within a statement or even smaller, some clauses that, or, or phrases that are, that are in a statement. And this is a thing where, um, computational text analysis can really help because this can help you spot Patterns on a large scale and help us to gain an understanding, well, what is…

Like, how are these, these real-world lies where we know there is deception embedded in a largely truthful statement, w-what are they character– how, how do they characterize? What, what are the properties of them? Do people, for example, embed deception early on in their story? Do they do this later on? Do they do this on specific, uh, pieces of information?

And we have done some work where, for example, we instructed individuals to, um, recall truthfully some, um, uh, cases such as they made an insurance claim, or they were in an accident. Like, a, a, a whole range of, of, of scenarios. They provided the statement, and then we said, “Okay, your task is now to increase the payout of the insurance company, so you need to exaggerate.

So you need to, for example, convince them that it was much, much more dramatically accident.” So then they had this largely truthful statement, and then we, we could see, okay, where are they actually, uh, uh, exaggerating in their claim? So where do they embed the deception in that? And that, that kind of work is very useful to say, “Okay, well, we wanna understand w-w-how does this work?”

And roughly, as a rule of thumb, you could say that two-thirds of, uh, statements where deception is are actually truthful, right? So, uh, it is not the case that these lies are completely 100% lies. That’s never the case. And that is an, an exciting challenge, um, uh, where there’s some, some work going on. And the other is this, um, uh, yeah, it’s this product that has just, just started.

So this is, um, funded by, um, uh, by the European Research Council, and I work on this together with, uh, with four other professors. Uh, with, uh, three other professors, so we’re four in total, sorry. Um, and that is, um, situated against the background of coercive interviewing practices. So also has to do with deception in, in a sense, but is really the idea that we have investigative interviews.

Um, you have, uh, a setting where an interviewer, uh, has an interviewee, um, often a suspect, right? Or witness in, in, in a, in a crime. Um, and then has some goals with that interview. Now, we know in many countries, so this is also a project w-with a global scope. In many countries, this, uh, goal of the i-i-interview is unfortunately often confessional seeking, which is, uh, not the way it should be, right?

It should be truth seeking, and that’s of course where the connection to deception comes into play a lot. Um, but more, more worryingly, we know that the use of coercive practices there is very much present. So at our estimate, a colleague of mine has, has done, uh, work on a global scale in different countries, is that 140 countries in this, in the world still use coercive practices.

Now, reasons for this are diverse, and we will also uncover in this project what they are. So it’s a six-year project, um, and a lot had happened there. But essentially one of the aims is that we, and that’s the, the one that I’m responsible for, is that we want to incorporate what we call hybrid intelligence into investigative interviews.

Because we know do- conducting an investigative interview is ex- ex- extremely cognitively demanding to do this well, right? So typically, if done by the book, takes hours. It’s very, very demanding because you ha- need to have this constant conversation with someone, right? It’s a lot of information elicitation to get the other one to talk.

Like, to do … E- essentially being a good interviewer, right? To get the other person to talk, right? Because you’re interested in obtaining information that could be useful in helping you decide, well, is this person here telling me the truth or, or, or not? And what we are doing is we are, um, uh, positioning this in this wider project against what’s called the Mendez principles.

So these are principles of how investigative interviewing, um is supposed to work according to and in line with human rights. Right? So we say, “Well, people have the right to remain silent. People h- have, uh, you cannot lie to them, uh, when you interview them,” et cetera. The, the Mendes principles are named after Juan Mendes, the UN Rapporteur on, on, on torture, um, uh, a couple of years ago.

A- and, and brought together essentially all the evidence that we know about investigative interviewing and how this is supposed to be done. Um, and what we are now doing is we are now trying to make this last step and bring this into, into practice and say, “Okay, this, we know how it sh- how it should, should work.

How can we make that happen?” And one of the things that we do is to use computational methods and, and combine human intelligence with artificial intelligence through, uh, systems, um, such as reinforcement learning, where essentially we say, “Can we train models through self-play,” so through interviewing other models, always within constraints of, of rules, so there are only certain things you’re allowed to do, so you cannot make up information, you cannot lie, you cannot ask aggressive questions.

Like, all this is incorporated into the system, and then we let one system interact with another system millions, billions of times with the idea that through this self-learning process, or the technique underlying this is called reinforcement learning, so you’re only ever rewarded when it comes closer to obtaining useful information W- and the idea is it will then figure out effective ways of conducting these interviews completely aligned within human rights.

Zach Elwood: Mm-hmm.

Bennett Kleinberg: Um, and that would be, um, a game changer, and that could be something that would lead us to come back to an earlier question you have asked, could also inform us about something that we have not known before, right? Because this is then where we see computational systems in action and acquiring these skills without us instructing it how to do this, right?

So that’s the whole beauty of reinforcement learning, and that we then might end up, and I think that’s very likely, that we will observe the behavior of these systems and then say, “Oh, so we never thought about this, but this is actually a very good inter- interview strategy, what the system is following here.”

Yeah. And then the next step is incorporate this and give this human investigators and say, “Okay, here’s now the system that you could use as a, a- as an assistance,” right? So you could, you could … I- this would run in parallel. It would … could flag whether there are some, uh, interesting follow-up questions. It would also tell you, “Well, actually what you’ve asked here, that’s not okay, so you shouldn’t do this.”

So that is the … It’s a very large project, but that, that is an area where we really push the boundaries of bringing, let’s say, legal, psychological, uh, research together with, yeah, what you could call the sort of state-of-the-art of, um, of artificial intelligence using these techniques of reinforcement, uh, learning.

So that’s, that’s a very exciting area, and that is where a lot of my work in the next c- couple of years will be.

Zach Elwood: Yeah, it just seems… I mean, I watch a good amount of interrogations on YouTube, and it just seems… I, I, I think I’d be a horrible interrogator because there’s just so many factors and so much information as you go where it’s like, what is the, what is the optimal interviewing interrogation technique and, like, what information am I getting from this person?

There’s like, there’s just… And sometimes when I watch these interviews, you know, you watch some bad ones where it’s like the person is just, like, kind of barging in there and, like- Yeah … doesn’t really seem to have a plan. And it’s like, I, I would just be overcome by the sheer amount of information and all the different routes you could take for the interview.

So having, you know, having some-

Bennett Kleinberg: Yeah …

Zach Elwood: algorithmic help where it’s like, oh, we know that these processes, these, these approaches work. You know, we… And here’s, and maybe here, here’s also some analysis as you go as to like, you can imagine, like, uh, interrogators and interviewers of the future wearing some sort of, having some sort of live processing where it’s flagging like, “Hey- Mm-hmm

here’s some assistance,” where it’s like these responses aren’t making sense, you know, statistically. Yeah. Maybe delve into that area a little bit more. You know, you can imagine all these, these assistance, uh- Yeah … machine learning assistance things where it’s like, “Hey, maybe you should take this route in the interview process here,” or, “Here are some things that were flagged.”

You know, you can imagine all these kind of, um, dashboards that could help somebody in real time- Exactly … uh, take- Yeah … take better approaches, yeah. Uh-

Bennett Kleinberg: Yeah. Yeah. Yeah.

Zach Elwood: Yeah. So that’s, the- all that’s very interesting and you, and you can see the practical, yeah, the practical, uh, values of those things- Yeah

for live interrogations, yeah.

Bennett Kleinberg: Yeah. I, I mean, a- absolutely. And, and to, to come back to what you’ve just mentioned, so if you have, um, or if you, if you look at, let’s say, popular media portrayals of interrogations, right? A big problem, and we’ve, we’ve just discussed this at a, at a launch event for this, for this project because we are f- at different universities and this is international collaboration Um, um, we had a podium discussion about this where someone who is, um, responsible for training, um, interviewers at a large international police force has said, “Well, look, i- if, if you would show in, in, in movies or in TV series interviews how they are done by the book, this would be dead boring for, for TV audience,” right?

Yeah, very boring. Yeah,

Zach Elwood: yeah.

Bennett Kleinberg: Because it takes a long time. H- it takes hours. It’s extremely slow, right? Yeah. It takes … It’s a lot o- it’s like normal conversations, right? So of course the- And they’re, and they’re

Zach Elwood: non-confrontational, so it’s not as exciting, yeah.

Bennett Kleinberg: Exactly. So if you, if you do this by the book, right, by the book, this is a, a genuinely, uh, nice conversation.

You do a lot of rapport building, right? Because, because the goal is ideally, yeah, I want to know t- are you telling me the truth or not, right? If I go in there and say, “Oh, you’re the bad guy, so I wanna get a confession out of you,” then we … Well, we know very well what this will bring. Yeah, it will bring confessions, but this doesn’t mean that you will have the right person.

Or they’ll, or they’ll just shut up

Zach Elwood: and, or they’ll just shut up and ask for a lawyer immediately or whatever, yeah.

Bennett Kleinberg: Yeah. So, so, and, and so that’s a, that’s a very, um, a very exciting, uh, uh, very exciting, also very challenging project. Um, um, and, uh, um, what, what mo- most exciting about this is, and also challenging, is the interdisciplinary nature of this.

Because for this project we are, um, uh, or we went into this from the beginning of saying, “Well, this is something that not one single discipline can solve alone.” So the, the other, um, colleagues I work with are neuroscientists, um, uh, professors of criminal law, professors in poli- uh, police and criminal investigation.

We have a very diverse, uh, team, uh, there, and together say, “Okay, we have this big problem of these coercive practices, and there are various angles that we need to tackle it from.” So one is, let’s say, the computational methods, that’s mine, and the others will tackle it from their perspective. And then together we hope that there’s this synergy that will allow us to, to solve that problem

Zach Elwood: Yeah, and, and I should say too, we’ve been focusing on criminal, you know, interrogation interview techniques or applications.

But it’s also true that there’s all these different areas where interviewing techniques play a role. Like, you know, interviewing a politician, a journalist interviewing someone, or an investor investigated, uh, in- investors doing corporate analysis and interviewing, uh, you know, CEOs and these kinds of things.

There’s, there’s all these different interview scenarios where, that are kind of high stakes and people are looking for information and, you know, you can imagine applying the same kinds of textual analysis to these spots where it’s like, you know, in, in journalistic spaces, I’m always amazed at how often I see journalists ask a question and then just not get an answer.

Like, somebody avoids an answer and they don’t really, you know, realize that they haven’t really answered the question. They just keep going, you know? It’s like, and maybe that’s purposeful sometimes too, but it does seem often like if people knew some of the clues in textual-

Bennett Kleinberg: Yeah …

Zach Elwood: analysis, there’d be better interviews, better investigations in general.

Yeah. Right? Yeah.

Bennett Kleinberg: Yeah. Yeah, I mean, ab- absolutely. The, a- and, and the, the f- the fascinating thing about this is that this is now A- a- allowing us to bring these, these computational approaches together for this, this, this research question that have to do with human behavior, right? And that’s of course– I think h- the human behavior is still the most fascinating thing to just, to study.

I think this e- e- every day, uh, when I think about my, my work. But this really, really unique challenge that we have now of bringing these computational methods i- into the mix is w- what, what I find particularly exciting. And, and one thing I always think about that specifically with regard to this reinforcement learning idea a- about investigative interviews, essentially systems learning by themselves how to do this, is if we look at parallels where we already have seen that if you apply this, we will learn something from the behavior of these models or how these models solve the problem that we have not thought of.

And there’s this very g- uh, uh, very fascinating example from colleagues at, um, at DeepMind, uh, who have published work on where they, um, trained through self-play, uh, a system to play chess. But we know, we knew computers could play chess, right? So that’s not, that was not the, the exciting part. But the exciting part was they did this without instruction, so it was only through self-play.

So initially, the system had no clue how to play chess, right? But then learned this very quickly, was able to compete, uh, at the high ranks of competition with this. But, and that is the key, uh, and the most important insight for me from that, from that work, is if you then observe the behavior, and they had one of the chess grandmasters involved in this research, they found, well, these systems are playing opening moves that no human would really play.

Right. Like, it’s completely– Humans wouldn’t do this, but they’re actually really, really good moves, right? So we can actually learn something from this because it also a- uh, brings this very fresh, new carte blanche approach of solving this problem, right? So that is, I think, very fascinating. So y- we, you never know.

It could be that in two years we will have a follow-up to this conversation, and then I’ll be, I’ll be able to share new investigative interviewing strategies that we humans have not thought of and that-

Zach Elwood: Mm-hmm …

Bennett Kleinberg: these systems have discovered.

Zach Elwood: Yeah. It’s like, I mean, there’s comp- I’ve seen compilations of, of the various ways that game theory optimal approaches can deviate hugely from intuitive perspectives of what actually works, and that’s a really interesting area where, yeah, we’re often just constrained in our thinking for whatever reason, and there’s all these other approaches that just are not obvious from e- especially from a human perspective or something.

Um, yeah. No, this has been very interesting, Bennett. I really appreciate your time. Uh, I think people will really like this talk.

Zach Elwood: That was a talk with Bennett Kleinberg, who you can learn more about at bkleinberg.net. 

This has been the People Who Read People podcast with me, Zach Elwood. Learn more about it at behavior-podcast.com, and learn about my poker tells work at readingpokertells.com.

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podcast

What’s a Scientology auditing session like? What does an e-meter do?

Former Scientologist Chris Shelton spent thousands of hours using the e-meter to “audit” fellow members of the Church—but what does the device actually measure, and why do Scientologists trust it as an infallible guide to the truth? Chris takes us inside a typical auditing session, explaining the personal questions auditors ask, the needle movements they watch for, and what they believe those reactions reveal. We compare the e-meter with the polygraph, explore how relentless questioning can produce false memories and confessions, and examine how auditors can sincerely believe they are helping even when their methods become coercive or abusive. If you’re interested in Scientology, interrogation, or behavior reading, this is a fascinating look at how a simple machine can acquire enormous power through belief. For more on this topic, check out Chris’s podcast Speaking of Cults.

A transcript is below.

Episode links:

Resources related to this talk:

TRANSCRIPT

(transcripts are generated automatically and will contain errors)

Chris Shelton (intro clip): “The preclear has no voice in the matter and no authority in that room. So when that door is closed and locked, if the preclear wants to get up and leave, he’s gotta get through the auditor, and the auditor is trained to resist and stop him. They actually do practice drills and role-playing to stop and manhandle a person back into the chair… and demand answers to the questions that they are asking…. And as the auditor you’re trained to know that anything this guy is doing that’s resisting you is not him. It’s his reactive mind…. Sometimes people will be badgered into false confessions… This is the place where people start making up answers ’cause they need to come up with some answer ’cause they can’t get out of that room until they do.”

Zach Elwood: That was a clip from my talk with Chris Shelton, who was in the Church of Scientology for 27 years and who has spent thousands of hours conducting so-called “auditing” of fellow Scientologists. 

This is the People Who Read People podcast with me, Zach Elwood. You can learn more about it at behavior-podcast.com.

I was recently doing some research on the polygraph, aka the lie detector, and that included having a couple polygraph examiners on this podcast. This led me to get curious to learn more about the Scientology e-meter, which measures galvanic skin response, basically the level of moisture and conductance in the skin. Galvanic skin response is generally considered the most important measurement that the polygraph measures.  

I wanted to ask Chris some questions. What exactly are Scientologists doing with the e-meter? What do they think it is telling them? What kinds of questions are they asking and what kinds of information are they trying to find? What e-meter movements are they looking for and what do they think those movements mean? How does a typical audit happen? How similar is it to a polygraph examination? Do false confessions sometimes happen? 

Those are just a few of the topics we cover in this talk. If you’re interested in Scientology, or in interrogation- and behavior-reading topics, I think you’ll enjoy this talk. And note that if you want to learn more about the e-meter, Chris has a longer more detailed history and explanation on his youtube channel; that video is titled “Scientology’s e-meter demystified.” 

A bit more about Chris Shelton: he’s an author, anti-cult activist, and former Scientologist who spent 27 years in the Church of Scientology, including 17 years in its Sea Organization. He holds a master’s degree in coercive control and hosts the podcast Speaking of Cults, which explores cults, manipulation, and recovery. I’ve appeared on Chris’s podcast a couple times talking about behavior-reading myths and about the large number of deceptive behavior “experts” who spread silly and harmful information. Chris is also the author of the book Scientology: A to Xenu and a recently published book What Now? A Practical Guide to Life After a Cult. That new book is not just about getting free of cults, but about getting free from coercive, psychologically abusive partners, where the mental dynamics can be quite similar to those found in cults. Chris has also appeared in and consulted on the movie Leah Remini: Scientology and the Aftermath. 

Okay here’s the talk with Chris Shelton: 

Zach Elwood: Hey, Chris. Thanks for joining me.

Chris Shelton: Hey, thanks very much for having me. It’s always fun, fun time talking to you.

Zach Elwood: Yeah, for sure. Uh, how’s the… I was curious how the, uh, book launch and promotion is going for you.

Chris Shelton: Yeah, my books, yeah, they’re going great. Um, now I’ve, now I’ve got books. Mm-hmm. So I wrote this book about Scientology 10 years ago, and now I’ve written a new book about cult recovery, and it’s selling, uh, and going great, and we are putting a workshop together that where people will be able to meet with me, and we’ll be able to go through the chapters, and it’s just been a lot of fun, uh, and I’ve been getting some great feedback.

Zach Elwood: Nice. You wanna hold it up, uh, for pe- Oh, yeah … anybody that’s watching? Let’s do it. Um, yeah. Like this? And I, and I actually just, uh, so it’s about getting out of cults, but as you mentioned, uh, it’s also theoretically good for people that are, are getting out of coercive, uh, controlling relationships and trying to think about what’s next.

Is that right?

Chris Shelton: That’s exactly right. Yeah. This is a book that is 20 chapters of advice, information, education, all the things I wish somebody had told me when I first got out of Scientology. Literally, everything I wish somebody had told me is in here. Originally, it was only gonna be 10 chapters, but it just kept growing ’cause I was like, “No, I need to know about this and this and this.”

So I got stuff in here about critical thinking, emotional intelligence. Obviously, there’s a whole chapter in here on coercive control and what it is and how it manifests. There’s a chapter in here on, um, yeah, emotional intelligence, on morality, on religion, on ethics. There’s a whole slew of stuff that people need to deal with when they come out of a destructive cult situation, which also happens to be a lot of the same stuff that people have to deal with when they come out of a domestic violence situation.

The predator-prey dynamic is the same, whether it’s in a domestic partnership or whether it’s in a destructive cult. In fact, one of the first things I learned about this years and years ago was that we call these d- these abusive domestic partnerships a cult of one. ‘Cause it’s the same behavior dynamics- Mm-hmm

and that’s, um, that’s where the coercion comes in.

Zach Elwood: Mm-hmm. That’s great. Um, yeah, so maybe that’s a good segue. Uh, your, what was it? 26 years in Scientology is the reason that you know a lot about E-meters and how they work. Maybe you could talk a little bit about why you, uh, have a lot to say, uh, about how E-meters work.

Chris Shelton: Absolutely. The E-meter or electropsychometer is a religious artifact in the Church of Scientology, which is really just what’s called an old Wheatstone bridge, uh, electronic device. It’s just a very, very, very simple circuit design that measures, um, skin resistance. That’s all it’s measuring. And it- and yet this has the character and quality of, of ultimate truth, and as I mentioned, it’s a religious artifact.

That’s how it’s registered with the government. Uh, it’s– which is a little bit like registering your calculator with the government as a religious artifact. It’s a little bit silly, uh, ’cause there’s nothing religious about this device. But the E-meter is something I was trained to use when I was in Scientology.

There’s a whole class on how to use it that you have to do, and I spent thousands of hours behind an E-meter using it on other people the way, in the various ways that it is used. It’s not an electronic shock device. There’s nothing like that. It’s such an imperceptible amount of electricity being run through, from the E-meter through a wire to a can that you’re holding in one hand, and then the electronic signal goes over your skin and to the other can in the other hand that you’re holding, and then back to the meter.

So the whole thing completes a circuit, and that circuit is a very, very minuscule amount of voltage, but it’s enough to get over your skin. It’s not piercing into your body.

Zach Elwood: Hmm.

Chris Shelton: And that re- and the resistance to that electronic flow is what shows up on the needle of the E-meter. And you’re, and there’s a couple dials you adjust to get the needle onto the, onto the, uh, panel so you can read it.

But really, it’s the needle movements and the general range of where the dials are at that are used in scienti- Scientology diagnostically to guide the Scientology practitioner in the questions they’re asking of the person that they’re working with. And that’s the very, um, neutral way of describing what the E-meter is about.

But I used it for, for… I, and I trained other people in using it. As a classroom supervisor in Scientology, I trained other Scientologists in this device, and it’s a very technically Uh, it’s a very simple electronic device that has an awful lot of mythology built up around it that makes it appear far more complicated than it really is.

So it gives Scientologists like me, and when I was in, a very inflated idea of what knowledge they have about people when a lot of what’s happening with the E-meter, I’ve come to learn, is really random. Um, and it’s… And, and there are techniques in Scientology that you do with the meter to disguise that randomity, to make it look like you’re causing something which you w- are not in fact causing.

So there’s a lot of rigmarole connected with this device, and one of the biggest things I’ve found in dealing with ex-Scientologists about it is they hold on to Hubbard’s explanations for this thing because they just don’t understand how else to think about it. And it’s been challenging to explain, “No, it’s really not complicated.

It’s actually very simple, and it’s not doing any of those things that you think it’s doing,” because they’re so sure. “But it must. I spent years on this thing. It, it, it must work, right? And there must be something to it.” Uh, not- You s- … not really so much, but we can talk about all the specifics.

Zach Elwood: And you see that even from, even from people that have left Scientology that still think there must be something to this thing, huh?

Chris Shelton: That’s right.

Zach Elwood: Uh, so, uh-

Chris Shelton: That’s, that’s… Yeah.

Zach Elwood: Do, do, uh, do you m- know much about how… Because I understand, you know, the polygraph, the, the so-called lie detector, that, that measures a few things, but skin conductivity, you know, galvanic sp- skin response or electrodermal activity, AKA, um, that’s one of the main things it measures.

Is, is it true that the E-meter is basically just measure… That, that’s all it’s measuring is just the galvanic skin response, the condu- conductivity? Is, am I getting that right? There’s nothing much else to it. You, you

Chris Shelton: nailed it.

Zach Elwood: Yeah.

Chris Shelton: That’s exactly what it’s doing. It is one-third of a polygraph. A polygraph is called poly ’cause, a polygraph ’cause it’s graphing three different things.

It’s graphing rep- respiration, uh, heartbeat, and, um, skin response- Right.

Zach Elwood: Right …

Chris Shelton: uh, to an electronic flow. Very, very, very much like what the E-Meter is doing with, with, you know, running a circuit over the body and running that electronic circuit over it, and then graphing it on a continuous strip of paper rather than manifesting it on a needle on a dial that is- Mm-hmm

read in real time. In, on a polygraph it’s read over time-

Zach Elwood: Hmm …

Chris Shelton: uh, on these, on these graphs, and that’s why it’s called that. Hmm. But yes, it is a basically just one-third of a lie detector. And it, for anybody, um, just to get this out of the way right away, and I’m sure you know this, um, the lie detector is not a detector of lies.

Hmm. It is a detector of body states. It is registering states of your body. Mm-hmm. And from that we make assumptions or inferences about what that means when it comes to, uh, subjective truths about you.

Zach Elwood: Yeah, and I have a d- I have a previous episode, um, about the, um- weaknesses of the lie detector for anybody that’s- Yeah

curious about that. Um, so I was reading the Wikipedia entry for the E-meter, and one thing that was kind of confusing to me, uh, was that it seemed like there were various patents filed for this, which seemed confusing to me considering, uh, that it just seemed to be, you know, how basic the machine was. But I- maybe that, maybe that’s mainly about how easy it can be to get a patent for something too.

Like, you just change something about the machine and you have a patent for it. But do you have any thoughts or knowledge about that?

Chris Shelton: Oh, no, very much so. Yeah. Cool. Um, this was actually has to do with control and, and, and the, um, money that can be made from E-meters. Back in… I’ll just give you a real quick history lesson here.

This’ll be really fast. Um, th- there’s, there’s tons to know, but the bottom line is that L. Ron Hubbard did not invent the E-meter. A guy named Volney Mathison did, and he was a chiropractor and, you know, kind of along the same lines as Hubbard. He was a little bit of a let’s get rich figuring out how to help people know things about themselves that, you know, th- nobody can really know, and we’re gonna come up with these devices to do this.

And Mathison had come up with the meter as a, uh, in response to a lecture that L. Ron Hubbard gave in 1950. Hubbard talked about how wouldn’t it be great if there was a machine or a device that could measure, you know, this, this, this mental phenomena that he was talking about with Dianetics: The Modern Science of Mental Health, that book that he published back in ’50, 1950.

So Volney listens to this lecture, goes home, uh, breadboards up a, you know, a circuit design and, um, comes up with what he calls the Volney or the Mathison Electropsychometer. And, uh, this device was this big, big kind of boxy thing, and it had the cans on the, on the leads, and you would, you know, give it to somebody.

And Hubbard, uh, got hold of this. Mathison gave it to him in 1951, and they started going to town researching, quote unquote, “with this thing” and that was how Hubbard got his hands on it to start with. But over the years, Mathison wanted to… He was the one actually manufacturing and distributing them and getting all the money, and Hubbard was the one saying, “Hey, you need to get this E-meter because this is, we’re using this in our s- in our Dianetics techniques.”

And once Scientology started in 1953, it rolled right over into Scientology. Now, by 1954 Hubbard had had a falling out with Volney Mathison over what? Money and distribution of these meters, right? Hubbard wanted a bigger share or something like that. Um, it’s a little waffley as to exactly precisely what happened, but they had a falling out and in 1955 Hubbard was actively telling Scientologists, “We’re not using E-meters anymore.”

Zach Elwood: Mm.

Chris Shelton: And for two years they couldn’t because Volney owned the patent and he wasn’t going to let them be distributors, the churches of Scientology. He wasn’t gonna give it to them.

Zach Elwood: So- And before, and, and before the E-meter l- uh, Hubbard was doing auditing without the E d- E-meter, he was just doing auditing with, uh, you know, no device involved, right?

Chris Shelton: Correct. Yeah. That’s exactly right. He would sometimes use, um, te- body techniques like having his hand on the person’s pulse or- Mm … watching the, the, uh, you know, the dilation of the eyes and stuff like that. These were, these were really hypnotist tricks that Hubbard was utilizing ’cause- Mm … Dianetics is ultimately hypnotism.

Zach Elwood: Mm.

Chris Shelton: The, the device helped sell the, the validity or the science-ness of the process because when you put an electronic device on the table and put cans in somebody’s hands, now suddenly it’s, it’s, it’s gone up a level in terms of the authority and, and seriousness with which we are developing or- It’s high,

Zach Elwood: it’s high tech.

It’s, uh- Oh, look at- … yeah, futur- futuristic, you know?

Chris Shelton: That’s right. Yeah. And this is all 1951. Yeah. This is a long time ago. Yeah. People had way different ideas about electronics back then, right? They thought the human brain was a computer and blah blah blah and everything was electronics. And so, so there was a lot of science fiction and science-y fiction- Mm

to glom onto with this. So Hubbard gets rid of the meters though for a couple years, but then here’s where the patents come in. So Hubbard could never get the patent for the meter. He didn’t own it. He couldn’t distribute it. He couldn’t take the money and so he, since he couldn’t control it and Mathison wouldn’t give it to him, he just said…

He took all his toys and, and went home. But then in 1957 a guy named Don Breeding who was a Hubbard, uh, acolyte and electronics guy figured out how to replicate Volney’s circuit design using a transistor. It had just been invented. S- Volney’s design had used the old, the, uh- The, um, circuit boards and everything were those big light bulb-looking things that you’d plug in- Hmm

the vacuum tubes.

Zach Elwood: Right.

Chris Shelton: And in ’57 they had this little transistor circuit. The transistorized circuit had just come into play, and this is what they patented- Ah … before Matheson could think of it. They di- and they patented the transistorized E-Meter. Hmm. Same design, same concept, same purpose, different manufacturing process.

Hmm. And also much more compact. Hmm. It became the Hubbard electropsychometer, not the Matheson one now. Hmm. And this is why the patent exists.

Zach Elwood: Just interesting that you can patent, like, what’s basically just a galvanic skin response thing, you know? Like-

Chris Shelton: You can …

Zach Elwood: I, yeah, I, I, I guess that’s- You can … m- maybe it’s just- ‘Cause it, ’cause it-

easy to patent things at some level …

Chris Shelton: it, well, if you, if you take the circuit design of a basic Wheatstone bridge, and you put it in a box, and you put a dial on it, and you put a couple, you know, uh, uh, a, a needle registration plate there-

Zach Elwood: Hmm …

Chris Shelton: and a sensitivity knob and a little trim knob-

Zach Elwood: Hmm …

Chris Shelton: nobody else is doing that.

That’s a device- Right, it’s got its own unique- …

Zach Elwood: you have invented It’s got its own unique structure and design

Chris Shelton: and such. That’s right. Yeah. Nobody else has exactly an E-Meter.

Zach Elwood: Even if the

Chris Shelton: underlying- Although, again- …

Zach Elwood: technology is- …

Chris Shelton: functionally speaking, your polygraph is basically a E-Meter.

Zach Elwood: Yeah, so even if the underlying tech is similar, I guess it’s the structure that gets the patent or something, right?

Chris Shelton: You got it.

Zach Elwood: Uh.

Chris Shelton: You got it. Okay. ‘Cause I, I think patent has to a- uh, don’t quote me on this of course, but I think it also has to do with, like, purpose and function too, not just-

Zach Elwood: Hmm …

Chris Shelton: how it’s

Zach Elwood: designed- Like, yeah- … but what it’s- … you’re using it for some psychology-related thing. Yeah. Whatever, whatever, uh-

Chris Shelton: You got it

Zach Elwood: the value- You got it … yeah, is. Um, yeah, so, yeah, what, what is it that, uh, this might be a big question, but-

Chris Shelton: Sure …

Zach Elwood: what is, what is it that Hubbard or Scientologists now claim that the E-Meter is reading?

Chris Shelton: This is actually pretty simple, but it’s- Okay … crazy as hell, so it- Yeah … so it might be a little weird to hear this.

But here’s, here’s the deal, right? Um- Put simply, the Scientology religion or philosophy states that you, me, thee, we’re all spiritual entities. We’re spiritual beings. We’re ghosts. We’re souls. We’re spirits. We’re not bodies. This body is just a suit of clothes you’re wearing. It’s not who you really are. Um, this whole universe that we are in, this physical manifestation of reality called the physical universe, is something you and I are mutually creating together.

We’re all responsible for this as living spiritual entities. Not through our bodies, but spiritually we are manifesting the reality of this universe and therefore it is real. We all agree to its reality, therefore we’re all living in it. And in fact, we’re trapped in it. Now, that’s as far as I’ll go into the Scientology philosophy stuff, but you need to know that to know that in Scientology you are an immortal spiritual being.

And this immortal spiritual being doesn’t have physical life. It’s, it’s, it, it’s life without physicality. It goes from body to body to body and it inhabits these bodies. It takes them over at birth. There, there’s a young body gestating in the womb and the thetan who has just d- died, uh, left a body, right?

His body died off ’cause it got old or got killed in an accident or whatever. Now he’s floating around and he needs another body. Nobody can hear him. Nobody can talk to him. He d- he can’t ev- he can’t relate with anybody. He needs to get a body so that he can interact with other- It’s like a hermit crab

people. Yeah. And of course scient- yeah, and Scientology says that you are compelled to get another body because this is a h- this whole thing is actually a big trap that we’re all caught in. We can’t just step out of it. We’re, we’re compelled, brainwashed you could say, to go get another body. So, so this cycle of life after life after life is not a choice or free will matter, it’s something we’re caught up in and can’t get out of.

And this is b- parallel in some ways I suppose with, you know, the Buddhist cycle of suffering or wheel of suffering or something, this, this endless thing that you’re c- sort of stuck to. It’s, it’s similar to this concept. Um, now that all being said, I had to tell you all that so that you would know that the thetan, the spirit, the, the entity, they call them thetans in Scientology don’t just go from life to life as happy little spirits.

They’re carrying all the baggage of all the trauma that they experienced in every single life they’ve ever had. And at this point now on Earth in 2027, 2026, right? Um, that’s a… There’s millions and millions and millions of years of baggage that we’ve been carrying around. Hubbard says that, that, that, that, um, this is a, this is crazy.

Like I said, this isn’t gonna make a lot of sense, but- Right … Hubbard says that we have been doing this, occupying bodies in this universe for four quadrillion years.

Zach Elwood: That’s a lot of baggage.

Chris Shelton: It’s a long time. So we’ve accumulated an awful lot of trauma, and we carry it around, and you could analogize it or think about it kind of like Jacob Marley in A Christmas Carol.

He’s got these chains of all these sins he committed in his life, right? That he has to drag around with him, uh, in the afterlife. It’s like that in Scientology. You’re carrying all this baggage from one life to the next to the next, and you, and you’re only accumulating it. You aren’t getting rid of it.

Zach Elwood: Hmm.

Chris Shelton: The whole crux of Scientology is to get rid of it all We’re gonna- All that baggage … we’re gonna erase and remove all of those Jacob Marley chains. We’re gonna- all that trauma, all those deaths, all those murders, all that violence, all that crap you engaged in and had done to you over all these quadrillions of years, we’re gonna get rid of all of it and you’re gonna get back to this rehabilitated, happy, spiritual place where you’re em- re-empowered at full potential.

Like you’re gonna be back to godhood. You’re gonna be back to supercharged, superpowered Thanos level being, right? You’re gonna be like, you know, that level of thing. So-

Zach Elwood: And that’s, and that’s clear. That’s-

Chris Shelton: And that’s clear and the higher levels of Operating Thetan or OT.

Zach Elwood: Mm.

Chris Shelton: So if you’ve read about the whole volcano thing and the Xenu thing, all of those are stepping stones to getting to this godhood state of O- of Operating Thetan is what it’s called.

OT. Mm. Operating Thetan, right? You’re not just a thetan, you’re an Operating Thetan. You’re back to battery, you’re ready to rock. And right now you and me and thee who are listening to this right now are absolutely not ready to rock. We are not lifting things up with our minds. We are not, you know, moving planets.

We don’t have the force. We don’t have anything, right? We’re not, we’re, we’re, we’re not Neo. We wanna be Neo.

Zach Elwood: Right.

Chris Shelton: Scientology imagines a future where we’re all Neo from The Matrix, right?

Zach Elwood: Mm-hmm.

Chris Shelton: So that’s- Quick, quick- … the kind of- Quick question … delusional fantasy that they’re living in. Please go ahead.

Zach Elwood: Um, I don’t know if I’m jumping ahead, but when, when they talk about, uh, you know, thetans latching onto you, are those other thetans like yourself or are those- Yep

some other kind of thetans?

Chris Shelton: Nope. They’re all the same. Bo-

Zach Elwood: Okay …

Chris Shelton: body thetans are thetans. Those are called- Body thetans are thetans … BTs in Scientology, body thetans.

Zach Elwood: Yeah. So they’re other beings- Body … spirits like you fighting over your body or something?

Chris Shelton: Uh, they are actually a little bit different. Um, body thetans, uh, and this all comes out of the OT III stuff, the volcano stuff.

Um, the body thetans are super, super, super secret in Scientology. Nobody talks about it. Nobody, you know, has conversations about it ’cause it’s upper level confidential stuff. You’re, you know, knowled- knowledge of that before you’re ready is supposed to have a very detrimental effect on you. Oh,

Zach Elwood: okay.

Interesting.

Chris Shelton: Yeah. So the body thetans though are just thetans like you and me. But they have been so overwhelmed by their experiences that they are in a comatose sort of semi-conscious state, and that’s why they’re clustered, glommed onto you. They’re not– They- their- they- their thoughts con- are confused with your thoughts when they are awake, but they’re sleeping most of the time or they’re unconscious most of the time.

They’re not really- Hmm … fully operational. At least you can run a body. They’re not even doing that much. They’re just stuck to you, right? So they’re- Yeah, they’re like

Zach Elwood: mind mental parasites of some sort.

Chris Shelton: I- I was gonna say it’s more like parasites. Yeah. Mm-hmm. Mm-hmm. And that’s kind of how the relationship works.

Hmm. So that’s upper-level Scientology stuff, which is neither here nor there as far as the meter goes, but it’s very, very interesting stuff. The… Getting back to the meter now, I had to give you all that spiritual Scientology look at it because it’s not a soul that’s going off to heaven. It’s not that concept.

The spiritual entity of Scientology is an independent life unit that thinks for itself, motivates itself, influences itself. It’s fully operational. It can do its own deal, and it can go off and live by itself if it wants. It doesn’t need anything or anybody. But it’s in a state after all these quadrillions of years of being pretty fucked up, right?

And so– And it doesn’t even know itself. It doesn’t realize what it is. You know, we don’t even… We, we, we put all of our faith in these, you know, in, in God, which is basically a, a, a thetan, right? Rather than realizing we are gods. I mean, you know, Scientology has this very, very self-aggrandized kind of philosophy.

The meter comes in because when you’re doing the Scientology work of de-traumatizing somebody, let’s say, right? Taking all this trauma away from them, you’re– The idea is that this trauma has physical universe substance. It’s an energy. It’s a kind of condensed, uh, energy that is literally adhered to your body.

Not the same way the body thetans are. They’re kind of stuck to you spiritually. I’m talking about sheets of energy that Hubbard says constitute your mind. Your mind is made up of sheets of energy that are storing pictures of stuff you’ve seen in the past. You don’t just have memories, you have these, you have these constructed, um, memories that are, that are real.

They’re physical, they’re tangible, and you and I can’t feel them or put our hands on them, but they can be detected with an E-meter.

Zach Elwood: Hmm. Okay So the meter in

Chris Shelton: Scientology is not just measuring resistance to this, to this flow. It’s stating in Scientology that the reason for the resistance in the first place is not because of muscle tension, sweat, or any physical factor.

They nullify all of that. They say, “No, no, no, no, no, no. None of that has anything to do with why the meter is reading,” because the meter is somehow calibrated by Hubbard to tune out body reactions. There’s no way to do that, but they say in Scientology they’ve done that. So that or minimize the body reactions so that you’re only reading the thetan.

But what that means, you’re not really reading the thetan ’cause it’s– there’s nothing to read. The, the thetan is not tangible, but the thetan has these, these things it produces, these mental image pictures is what they’re called in Scientology, that are sheets of energy, and that energy impinges on the body And that’s what alters the flow of the electronic signal.

Hmm. And I had to say all that crap just to get to that place, but that’s-

Zach Elwood: Right …

Chris Shelton: where it all comes from.

Zach Elwood: And so am I understanding that part of by, by trying to go clear, are you also trying to get rid of the thetan producing? Are, are you trying to get rid of those sheets of energy it’s producing too? Is that what’s going on?

Chris Shelton: Yes. You are literally erasing them from existence.

Zach Elwood: Ah.

Chris Shelton: Hubbard says you have in you a Buck Rogers laser beam that you can just beam over these, you know, you can, you can… Uh, not literally. I’m just saying, you know, like, like, it, like functionally. Your attention and the process of Scientology auditing, the, the, the procedure they do, is supposed to direct your attention to these sheets of energy through remembering the incidents of the past.

You don’t perceive them as sheets of energy. You close your eyes and think of a picture, right? Hmm. You have memory. But that memory is not in your brain, and it’s not behind your eyeballs. So what, what are you looking at? Well, you’re looking at a, a, a created picture that has energy connected to it, and that energy is, is, is impinging on your body and can cause you to have chronic physical pain, chronic conditions, disease, right?

Bent over back, messed up arms, arthritis, all this stuff that bodies do when they start degrading and getting worse off, Hubbard lays at the feet of these energy sheets. These, the, the, the mental mass that you’re carrying around with you is how they call it in Scientology, or they’ll call it charge.

That’s a charged item. That’s a memory that has charge connected to it because it can be read on the E-meter, right? Hmm. It’s got electronic charge connected to it. Hmm. So that’s the big explanation in Scientology for what the meter is reading. All of what I just said is complete delusion. There is no sheets of energy.

None of that is real. It would be measurable if there were. There are electronic devices that have been run over bodies to read, uh, you know, the energy field around a body. This is understood science. This is not like weird mystical places we have to go. But I- Yeah … gotta debunk it as soon as I say it or people will think I’m serious, right?

So-

Zach Elwood: No, yeah. I think most people- Yeah … know that you’re, you know, a former Scientologist, so, um- Yeah,

Chris Shelton: former Scientologist. That’s right … but

Zach Elwood: unless, unless they come into the middle of it, but yeah. That’s right. That’s right. So it may be good to remind people occasionally. Um- Yeah … but I’m curious, uh, I mean- Yeah

one thing I’ve always been curious about is like- W- w- take it, take us inside of a, an average, uh, audit. You know, what, or i- is it, ’cause I imagine, I mean, my rough sense of it, and I haven’t looked too deeply in it, into it, but it seems to me it, it kind of bears some resemblance to, like, a polygraph session in the sense that they’re, like, d- digging for information and they’re like, “We’re getting a reaction there.

Are you telling, you know, are you telling, uh, you tell us more things?” But maybe you could, maybe I’m way off base on that. Maybe you could, maybe you could describe what an average audit session-

Chris Shelton: Absolutely … is like-

Zach Elwood: Well, I’ll tell you- … or was for you.

Chris Shelton: Yeah, no, I’ll tell you all about it. Um- Yeah … and in fact, I’ve actually made a video showing this, and showing the E-Meter, and showing the way that the meter is used in Scientology auditing because there are a few different methods or techniques involved with an E-Meter.

Um,

Zach Elwood: and, uh- What’s that, uh, video? Uh, if people wanted to find that longer video, how, how can they find it?

Chris Shelton: Yeah. Well, I’ll g- I’ll send you the link to it- Okay … uh, so you can post it in the show notes ’cause I’ve broken this whole thing down from A to Z, from beginning- Yeah … to end, um, on what the meter’s history is, what it’s really doing, what Scientologists are told it’s doing.

And I literally, my wife and I sat down with an E-Meter and we actually showed what, how it, what it looks like when the meter is used. And again, basically- Oh, I gotta

Zach Elwood: watch that. And s- sorry I didn’t watch it before this. I’ve just been so busy. No, it’s great. But I gotta

Chris Shelton: see this. And it’s, it’s fine. It’s, uh, but I just wanted to let your audience know it’s there.

Yeah. It’s one of the few places on the internet you can actually see-

Zach Elwood: That’s great …

Chris Shelton: excuse me, what Scientology auditing looks like.

Zach Elwood: Yeah.

Chris Shelton: That’s

Zach Elwood: great.

Chris Shelton: Um, so basically the meter is used to watch for the needle on the dial to read. It has to respond. And what you’re looking for is you’re calling out items or, um, talking about topics or asking questions, and this is most often how it happens, is in Scientology procedures or auditing processes, they are in the form of questions.

You are being asked questions or you are being given commands. One of the two things is happening. Often repetitively. Remember the basic of– the basic thing about Scientology auditing is that it is hypnotic. It is inducing trance states, and those trance states are induced through repetition, just like with mantras and chanting and meditation.

Same concepts. So in Scientology, though, you have an operator, the auditor, who has the meter in front of him and the preclear, the person who’s getting auditing, they’re called preclear because they’re not clear yet. And even if they do get clear, we still call them preclears because very few people run around calling people pre-OTs.

It’s preclear just rolls off the tongue better . So everybody in Scientology who’s getting auditing is basically called a preclear and, uh, or PC. We’ll call them a PC. And, uh, and the PC is sitting there holding the cans. The PC cannot see the meter, can’t see the dial, can’t see what’s going on. That’s very important.

Um, they’re not supposed to be distracted by it. So the auditor is asking these sharp and pointed questions. Now let’s say you’re doing a confessional. This is the easiest one to demonstrate. So Scientology confessionals are infamous because they are so, uh, rigorous and because they demand full transparency out of the person that you’re sec checking or giving a confessional to.

They also call it– Sorry, I slipped there. It’s also called security checking. So they call it sec checking, right? So if you’re getting a sec check in Scientology, you’re getting a confessional. And let’s say you’re being asked sharp and pointed questions. So the auditor will go into session with you and put you on the cans, and you’re sitting there in the chair holding the cans, and they do some setup stuff, uh, with the meter to make sure that you’ve eaten and slept and all that.

Um, we don’t have to get into all the minutiae of this or we’ll be here all day. But basically then the m- then the session actually gets going and I’ll have as the auditor, as the confessor, I will have a list of questions that I’m going to ask you. I don’t just make them up on the spot. Um, this is a directed, guided activity.

There’s another person called a case supervisor who usually is the one who’s writing these questions, and they– Worksheets are kept during the course of the auditing session, and they’re kept in files. So you have a dossier, a PC folder, and you have lots of them. Over time, you will accumulate many of these folders because everything you’re saying is being written down Let’s say the first question on the list, on the confessional question is, “Have you ever cheated on your wife?”

We’re doing a confessional about your marriage, let’s say, and I got a lot of questions here, and I’m gonna ask you all kinds of sharp and pointed questions about you and the state of your marriage. So the first question’s gonna get right out of the gate with, “Have you cheated on your wife?” Right? And I ask that question, and the needle goes boom.

“Have you ever cheated on your wife?” Boom. Needle responds. That’s when you’re looking for the registration.

Zach Elwood: Have you- Are we answer… Uh, you know, would, would the pers- the preclear be answering the question verbally also?

Chris Shelton: We’ll get there. Yes. Oh, okay. Okay. Um, the meter has to respond before the auditor will take up the question with the PC.

If the question is asked, “Have you ever cheated on your wife?” And the needle’s just sitting there doing nothing, question has not read. There’s no read, so there’s nothing to take up because there’s no charge there.

Zach Elwood: Hmm.

Chris Shelton: See? And you’re looking for charge. You’re looking for those sheets of energy, right?

You’re looking for that charge to manifest itself on the E-meter. So there’s no charge on this question, but do you just let it go? Hell no, you don’t. You have a whole set of tools to bring to mind, to bring to bear, to get that needle to read. And there’s two things you’re looking for. You’re either looking for a read, where it responds with what’s called a fall.

It, it, it moves over to the, to the right. Um, I, I’m using my finger here, but it’s really a needle on a dial. Um, and it has to fall to the right. That’s a fall. If it’s going to the left, that’s called a rise, and nobody cares about rises. You only want falls. So you ask the question, you don’t get a fall. But you also– The other thing you’re looking for that would indicate that there isn’t any charge on this question, and we can just move on and ignore this question, is called a floating needle A floating needle, again with my finger, is when the needle is just rhythmically sweeping back and forth idly, rhythmic sweep of the dial at a slow, even pace of the needle back and forth.

No big deal. The person doesn’t have anything on their mind. They’re not upset. They’re not frantic. They’re not anxious. They’re just sitting there holding the cans going, “Yeah, whatever, dude. I, no, I didn’t cheat on my wife” right? Doesn’t- it’s not, it’s not, it’s not triggering them in any way. Hmm. It’s not causing any kind of like, “Oh my God, does he know?

Does he find out? Is he gonna find out? Oh, no” right? Does- Like, those kind of reactions are not happening. The needle is floating. Does the fall- That’s what you’re looking for … does

Zach Elwood: the fall, uh, correspond to, like, a s- uh, an increase in electrodermal conductivity or? The fall indicates a random moment of resistance to the electric signal.

Right,

Chris Shelton: which- But in Scientology-

Zach Elwood: Oh, it’s resistance, not,

Chris Shelton: uh- It’s resistance, right? Not

Zach Elwood: increase,

Chris Shelton: not- That’s all it’s registering.

Zach Elwood: Yeah, yeah.

Chris Shelton: That’s all it’s registering.

Zach Elwood: Okay.

Chris Shelton: So you don’t know what a fall means. That’s in- a- in fact, the entire point of where everything goes off the rails with this. Hmm. The fall happens, and all you know is that electric signal was interrupted very, very briefly at that exact moment in time.

Registers in real time on the needle. So something just happened. In Scientology, it is assumed that if that read happens at the exact moment that you end the question verbally, they literally call it an instant read. You’re not just looking for a read, you’re looking for an instant read. It has to be at the exact end of the statement.

So that’s the, that’s the control factor that’s entered in, in reading an E-meter. It’s not… You don’t just take any random fall. It has to be in response to something you’re saying, or- Hmm … less often, something in response to what the preclear is saying. Maybe the preclear goes, “Oh, yes, I did cheat on my wife.”

Boom. There’s- Hmm … the fall. Ah, there’s the fall. Okay, good. Right? There’s the response. So you can have an instant read based on what the person is saying, but more often it’s the auditor paying attention to what he’s saying. And until the read happens, you’re not taking up the question. You’re not dealing with it.

You’re not assuming yes until you see the read. Once the read happens, I… “Okay, you cheated on your wife, now I’m gonna get all the goods.” Right? “Now you’re gonna tell me about how you cheated on your wife.” And the auditor’s gonna look at the preclear now and go, “Okay, so have you cheated on your wife?” Right?

And the guy goes, “No, I never cheated on my wife.” “Well, the meter says different.”

Zach Elwood: So, so the meter is saying, like, e- even in this context, i- is it analogous to the, the polygraph in the sense that the, the Scientol- the auditor is taking that as some sort of activity that means some deception or stress? Is that fair?

Chris Shelton: Yes. The, the auditor is trained that when the meter reads, you have a hot question.

Zach Elwood: Oh, okay. Yeah.

Chris Shelton: You have a charged question.

Zach Elwood: Hmm. You have some emotion

Chris Shelton: there. And that charge is there- Or energy. Yeah. That energy is there for a reason. Hmm. Right? And the preclear, and here’s the, here’s the, here’s where it gets gross The preclear may not yet be aware of the fact that that charge is there.

But the fact that it read indicates that he can find it, and the auditor is there to help him find it, direct his attention to get the answer to the question so that that charge can be relieved.

Zach Elwood: So,

Chris Shelton: uh- It’s all based on the assumption that if the meter responds at that exact moment in time, that charge exists and the auditor’s job is to dig it up and get this person to confess to what they did.

And they may not remember right away, so you might have to work with them. You don’t sit there and assume the guy is sitting on something and actively not telling you on purpose. But you do assume there is something there to be dug up. And even if he says no, you just assume he doesn’t know what he’s talking about yet, and you’re gonna work with him to dig it up.

W- w- The meter is believed 100% of the time over what the preclear is saying. Even if an hour or two later you’ve been working this question over trying to get this guy to tell you and he’s like, “Dude, I have not cheated on my wife and there’s no way I’m gonna say I did.” And the guy, “Well, we got something here.”

You have to sort that out, and until you’ve sorted it out, you’re not leaving that question

Zach Elwood: And what would it look like in that… What would that look like if the guy was innocent? And, like, is there a, is there a, a path in that world where the auditor believes him based on something the E-Meter shows that he’s innocent?

Like, what does that look like?

Chris Shelton: Basically, i- in a nutshell, ’cause I don’t wanna get into all the technical crap that you end up doing, there are checks you can do. There are additional questions you can ask or check over and over and over again as needed to get that read back to make it happen again to direct the person’s attention to what it is you’re looking for.

And it’s, again, assumed that if the auditor is sitting there and sees the same reaction again or something approximating it, that, that, what’s that thought? What’s that right there? The, the needle is kind of, like, used as a guide to direct the person’s attention. Looking for that read again. Now, this is all up to the skill of the auditor and his ability to observe is that actually the exact same read, and if it is, does it even mean anything?

I mean, let’s address this for a second because the fact of the matter is there is a very, very, very strong assumption being made by the Scientology auditor that if the read happens, there is something there to be found or there is some answer to the question. My assertion at this point with my understanding of it now is that’s total horseshit.

That read was basically just randomly timed to it happened at the end of the guy’s statement. I put no stock whatsoever in the fact of the timing of a read on an E-Meter at this point, but I’m stressing it because Scientologists go so crazy about this. This is what they’re trained to do. Right. So it doesn’t really mean anything.

But in the Scientology context, it means there’s a hot question, and now I have to drag the answers out of this guy by hook or by crook. Maybe he cooperates, maybe he doesn’t. And this is the place where people start making up answers ’cause they need to come up with some answer ’cause they can’t get out of that room until they do.

And they can take an hour or two or three. I’ve done all of those, and I’ve been at both ends of this where there is no answer. There was legit no answer in the real world. This guy didn’t cheat on his wife, and he’s not gonna tell you that he did, although sometimes people will be badgered into false confessions.

Hmm. In fact, it happens all the time in Scientology. But if the badgering isn’t working and if the guy is sticking to his guns, there is eventually a way to establish whether it was a false read And you can check, was that a false read? Doink. Oh, wow, it was a false read. Okay. And after, you know, two hours of messing around, you know, when, when once you start asking false read, this guy starts getting really anxious.

“Yes, it was a false read. Yes, yes, yes, yes, yes” Right? So you’re gonna see all kinds of responses. So that kind of is one way that it could go. Hmm. But false reads are not supposed to be your default position. The, the confessor, the, the Scientology security checker, there’s a special class you have to take to be able to do Scientology confessionals.

You don’t just learn how to use an E-meter and then get cut loose. There’s a whole training to this, and you are taught to be what Hubbard calls swinishly suspicious. So when somebody says no to you in a confessional session, you’re super skeptical. “Really? No, huh? Well, the meter says a little different, so I’ll tell you what.

Why don’t we just go ahead and explore this territory?” And at that point, the auditor can start saying or doing anything to get this guy to confess. He’s got a hot question, right? The read is there. His ticket is punched. This guy is gonna confess. So now my job as the auditor is to get him to do it.

Zach Elwood: Hmm.

Chris Shelton: And I’m gonna, and I’m gonna, again, by hook or by crook. And most of the time within the world of Scientology, it’s a cooperative effort. It’s not a, it’s not a loggerheads thing.

Zach Elwood: Right.

Chris Shelton: But if it hits loggerheads and you’re really at an impasse and you’re stuck The auditor’s skill and persuasion and ability to smooth talk this guy is all he’s got because he cannot let that person out of the auditing session, out of that room until that read is cleared up.

That’s the whole point of being there.

Zach Elwood: What’s the context for people getting these sessions in the first place? Like, why would Scientology auditors care about the specific things they ask about? Like, how does it come about that they’re asking those questions? Is, is it sometimes on the part of the preclear that wants to talk about it, or who’s directing the subjects that get talked about?

Chris Shelton: Yeah, no, it’s directed by this case supervisor person, and what they’re doing is following L. Ron Hubbard’s master program for every single person who goes into Scientology. It’s called The Bridge to Total Freedom, but it’s really a program of indoctrination, and it’s layers and layers of it. You, you climb this ladder.

They call it a bridge, but they might as well call it a ladder of these levels, and each level consists of or is thematically aligned to some particular thing you’re gonna deal with. So at level zero or gr- sorry, grade zero, I should say grade zero, you’re going to address communication issues. Every auditing process and thing that you’re doing on level zero has to do with difficulties and problems with communication Interpersonal communication, communicating to yourself, communicating to others, you know, you to groups, groups to you.

Like every single way you can think about communication happening, there are Scientology auditing processes that address communication, right? And address your difficulties with it. Again, using the E-meter to find those charged areas. We don’t want what you think is wrong. We want where the charge is ’cause that’s how we know what’s wrong.

This is the whole theory underlying the Scientology auditing.

Zach Elwood: Mm-hmm.

Chris Shelton: You don’t know what’s wrong with you. If you did, it wouldn’t be wrong with you. Right. So we’re really not very interested in what you have to say as to your explanations of what’s wrong. Right. We already know what’s wrong. You can’t communicate, you have problems, you commit sins, you don’t like change, and you are trying to make yourself right and other people wrong all the time.

And those five things I just laid out are the five grades that you go through in Scientology. Communication problems, sins or overts as they call them, change, and making yourself right and other people wrong is the, is the final level, grade four. Those are the steps you have to go through, those grades you have to go through to get to the state of clear.

Zach Elwood: Hmm. Mm-hmm.

Chris Shelton: And then once you’re clear and you don’t have that reactive mind anymore, which is a complete artificial construct, but once you supposedly don’t have a reactive mind anymore, then you’re set up for those OT levels where you’re gonna then get into some super-duper stuff addressing, um, um- Body thetans and all that confidential stuff.

I

Zach Elwood: mean, it seems like, um, correct me if you disagree- Yeah, yeah … but it seems like it does have a lot of, uh, similarities to the polygraph environment in the sense that my understanding of the main way that polygraphs get information from people is not because they can detect lies, because we know they aren’t good at that.

But the fact that you’re just using it as a way to basically probe people and be like, “Oh, we got a response. You know, you, you gotta give, you know, give us an answer about why it’s getting a response.” It’s basically just used as a tool for manipulating people into coughing up more information. So it seems like there’s a lot of similarities i- in both those cases.

Would you, would you agree with that?

Chris Shelton: I would.

Zach Elwood: Okay.

Chris Shelton: This is where the difference comes down between ethical and unethical polygraph use. Let’s talk about that for a second ’cause it’s important. Um, there have been interviews with, with ethical professional polygraph operators who have, say, for example, operated in the CIA or Secret Service, stuff like that, right?

And they have very interesting things to say because when they talk honestly about how they use the polygraph, what happens is when you’re doing this for job security clearance issues, let’s say, which is about as analogous in real world, you know, examples to what I just explained with the president- Yeah, ‘

Zach Elwood: cause they even call it security, uh, checking in, uh, Scientology, right?

So…

Chris Shelton: That’s right. Yeah. That’s right. So let’s say you’re at the… You’re the polygraph operator for the Secret Service, and here’s a job applicant, and he comes in, and his job is to protect the president. Well, your job is to make sure he’s not an enemy plant, a mole, a s- a pervert, a spy, all kinds of things.

That’s your job. And your polygraph is the tool you have, right? So how do you use this thing? Well, if you’re honest, then when there’s a reaction, all you know is there was a reaction That reaction could have come from nervousness, anticipation, anxiety, sc- fear of not getting the job, nervousness about the whole process.

Mm-hmm.

Zach Elwood: Mm-hmm.

Chris Shelton: Nervousness about being falsely registered. Mm-hmm. Right? Anticipation of an injustice happening to you. Yeah.

Zach Elwood: The same amount of- All- The, the same, the same factors and noise that, that make it hard to read, or nearly impossible to read, like small behavioral cues, right? So

Chris Shelton: You got it. Yeah.

Exactly. This is why this is our territory, right? Yeah. Because all you know is the thing reacted. The polygraph operator’s job is not to assume, “Oh, I, I got a reaction, therefore this guy’s absolutely guilty.” It’s more of a, “Ding, ding. Wait a second. What’s this? Let’s call some attention to this. What is this?”

Mm-hmm. “And what’s going to clear it? What’s gonna sort it out so I don’t keep having this problem,” right? Um, and if it’s nervousness or whatever, good. Let’s get that. Good. Tell me about the nervousness. Tell me about the this. Tell me about the that. Let’s get it all off your chest. Good. Now I’m gonna ask you this question.

Now, when I ask you this question, look, it’s still getting… I don’t know, man. There’s still something on this. I’m not sure what we’re looking at, but you wanna, like, start coughing? And of course, this has led famously to, um, cases where people were, you know, pedophiles or involved in secret sex stuff or online activities they shouldn’t have been involved in, and they end up having to confess this stuff during their job interview basically.

Zach Elwood: Right.

Chris Shelton: Because the polygraph operator is just like a little, you know, they’ve just got that thing in there and they’re just not gonna let it go. Right. And that’s their job. The auditor, the difference between that scenario, which I will call ethical polygraphing, right, or ethical interviewing, because you don’t know and you don’t assume you know.

You don’t assume you know anything. All you know is you got a reaction and you gotta sort it out. In Scientology, as I explained, it’s a very different thing. The assumption is absolutely, positively you got an answer to this question and my job is to dig it up. And it’s never gonna be your nervousness, your anxiousness, your worry or this or that.

That I don’t even wanna hear it. I don’t- we’re not going there. That has nothing to do with this. That’s not why the meter read. In Scientology, nobody would believe that was why it read. It read because I asked you a question and there’s charge on that question, and we’re gonna find out why.

Zach Elwood: Yeah, even though you said there was- You know, maybe you didn’t- You said there was like a, a path to viewing it as a false read, but you also said that that was a rarity and that was not-

Chris Shelton: Yeah

Zach Elwood: the default. That’s- That was like a ra- a rarity, yeah …

Chris Shelton: that’s after two hours of like just banging on the guy. Yeah. And the, and it’s all to, and, and it’s all up to the auditor. Ag- ag- again, may- maybe as, as, as subjective as polygraphs because it’s all up to the polygraph operator too. But I, but I really wanted to stress that basic fundamental difference in assumption because it’s a very, very important one.

Um, the auditors are trained to assume this. They’re, they’re trained to know that meter is 100% reliable and never makes a mistake.

Zach Elwood: Mm.

Chris Shelton: Right? So if you’re reading it wrong, well, you’re reading it wrong, but it’s not the meter, it’s you, right? You, you, you, that meter is 100% reliable 100% of the time. So that’s a very different assumption.

Zach Elwood: Yeah, I guess, I guess to s- to summarize or, or tr- to try to summarize what you’re saying, it’s like you can imagine polygraph, uh, examiners not believing in the polygraph and still using it as kind of a tool to try to get information, whereas like a Scientologist firmly believes that this is a magical, you know, very h- powerful instrument, right?

So I guess

Chris Shelton: that’s- That’s right …

Zach Elwood: that’s two ways to, to view it, yeah.

Chris Shelton: Um- That’s right. And also the fact that when you’re in an auditing session, there is an environmental factor here which needs to be commented on too, which is when you’re in an auditing session in Scientology, um, just to paint the picture for anybody who doesn’t, doesn’t know ’cause I, how, how would you?

Um, I mentioned that there’s a desk, there’s the pre-clear holding the cans, and there’s the auditor looking at the e-meter. The door, the entrance door to the room is behind the auditor. 100% of the time it is behind the auditor, and that auditing session is not done and we are not taking a break until the auditor says we are The preclear has no voice in the matter and no authority in that room.

So when that door is closed and locked, if the preclear wants to get up and leave, he’s gotta get through the auditor, and the auditor is trained to resist and stop him. Hmm. They actually do practice drills and role-playing to stop and manhandle a person back into the chair-

Zach Elwood: My

Chris Shelton: gosh … and demand answers to the questions that they are asking.

And they feel completely free to do this in- ’cause this is the standard practice of Scientology. You force yourself, you force those answers out if you need to because you know as the auditor you’re trained to know that anything this guy is doing that’s resisting you is not him. It’s his reactive mind.

It’s his case. It’s this other stuff. It’s his body thetans.

Zach Elwood: Hmm.

Chris Shelton: It’s not him. You’re actually doing him a service by manhandling and abusing him back into that chair, see?

Zach Elwood: Right.

Chris Shelton: And that’s the viewpoint of the Scientology auditor is he is there doing a service for this person. So they are trained to abuse in the name of help.

Zach Elwood: Hmm.

Chris Shelton: Wow. And that’s the key, key difference between the attitude and approach of a Scientology auditor versus a polygraph operator who’s just doing a job. “I got questions. I gotta ask them to you. If I get responses, I’m gonna ask you about those, but this isn’t life or fucking death.”

Zach Elwood: Right.

Chris Shelton: Right? “This is just an, this is just a polygraph interview.”

They have a much clearer perspective of what they’re doing than a Scientology auditor does.

Zach Elwood: Um, how many audits sessions would you say you, you did over is that, can you estimate that? Oh, me? Yeah.

Chris Shelton: Oh, thousands. Thousands. Oh, yeah. I have, I probably had something like 75 or 80 PC folders-

Zach Elwood: Wow …

Chris Shelton: of my own, right?

And, um, and I ca- you can’t look in them. You don’t get access to your own folders, so I, I never did see inside mine. But I certainly saw inside lots of other people’s and, you know, I, I knew people who had 200 folders.

Zach Elwood: Huh. Wow.

Chris Shelton: Um, there’s a lot of auditing that happens in Scientology to get up to those OT levels and get through all those grades and stuff.

These are not once and dones. Uh, these are it takes hours and hours and hours just to get through one grade.

Zach Elwood: Yeah. Uh, h- so how did your, you know, how did you feel after doing these sessions back then when you were a true believer? Did you feel like you were badgering and interrogating people? Did you feel good about it afterwards?

What, what was your overall sense back when you were a believer?

Chris Shelton: It was a, it was a varied experience, um, because people have lots of different reactions to this. You know, when you lock somebody up in a room and start, you know, demanding answers out of them, people will respond in lots of different ways.

It’s a co- like I said, it’s a cooperative effort, so it’s not a thing of, you know, you’re in there pugilistically duking it out the whole time and the preclear doesn’t even wanna be there. That wouldn’t work at all.

Zach Elwood: They usually wanna be

Chris Shelton: there. The, the, the-

Zach Elwood: Yeah …

Chris Shelton: right? The preclear very much wants to be there.

Yeah. They’re paying a great deal of money to be there, in fact.

Zach Elwood: Right.

Chris Shelton: So it’s, it’s, so they’re very much in the mood of cooperating with the auditor. They don’t wanna fight. But when they’re faced with a question of, “Well, shit, I just don’t have an answer to this question,” and the auditor’s like, “Well, I got a read on this, so we’re gonna be pursuing it, and I need you to dig, and I need you to look, and I need you to remember, and I need you to find it And if we gotta go into your past lives to find it, we’ll do so, right?

But, but most of the time, especially with confessionals, we’re looking for this lifetime stuff to start with. But eventually we’ll go earlier in time to your past lives. So there’s an infinite number of answers possible in an auditing session, whereas in a polygraph you’re not going into a person’s past lives, right?

They’re not gonna… Have you ever, you know, f- misfiled a report? You know, if you ask somebody that on a polygraph or, you know, are you working for a government, uh, you know, a, a, a, an enemy government agency and they go, “Uh, uh, well, I don’t know. I think I was a Russian KGB agent, uh, 1940 in my last life.” Yeah, that, that ain’t gonna fly in a, in a polygraph session.

Zach Elwood: Yeah. Does the, uh… Quick question on the past lives thing. It- Yeah … it seems to me like, and correct me if I’m wrong, but it seems like some of the way that comes about is, like, you’re, the person’s getting a hit for this specific question or topic but they have no conscious recolesh- rec- recollection of it.

So then is that where they start, like, being like, “Well, there’s something there, so let’s…” You know, and then maybe they start creating it o- on their own? Or how- Yeah … is that kind of, like, how some of it comes about?

Chris Shelton: Absolutely. It’s false memory syndrome-

Zach Elwood: Yeah,

Chris Shelton: yeah … uh, up and down, right? Yeah. Just up and down.

Yeah. You are… If somebody demands a memory from you and starts giving you the content of that memory, your brain is almost automatically universally going to start remembering things that didn’t happen. Mm-hmm.

Zach Elwood: Mm-hmm.

Chris Shelton: Um, this is studied stuff, right? I don’t have… I’m not, I’m not, I’m not making this up and this isn’t my opinion.

Um, people’s memory is incredibly malleable- Yeah … and very, very rocky and uncertain. We do not have photographic perfect memory. Hubbard talked in- endlessly about how the ideal state of people is to have perfect 3D memory of your entire, you know, life and past lives, and Hubbard himself claimed to have this kind of eidetic memory but it was all bullshit.

He… I couldn’t even remember y- what happened yesterday, much less, you know, what happened 40 million years ago. So Scientologists have this standard laid for them after a while. They don’t come in on day one learning this, but, but after a while of getting, you know, acculturated to Scientology they start picking up the lingo and picking up the attitudes and realizing past lives are very, very much part of this picture.

You will be prevented in a confessional from what’s called diving into the past track, is how they call it, right? They, they, they want you taking responsibility for the crap you’ve done this lifetime and they want the goods on you from this lifetime. So they’re not gonna let you jump straight to, you know, 1783 when you, you know, uh, a, you know, assaulted some poor maiden.

Um, that’s not how the Scientology confessionals work exactly. Um, but- past lives are eventually through the course of the auditing. What happens, uh, uh, d- since I brought up the floating needle thing, let me just say. Let’s say you ask the guy, “Have you ever cheated on your spouse?” And the guy goes, “Yeah.” Uh, you, you finally get an answer.

“Yeah, I cheated on my spouse by giving somebody fuck me eyes. You know, when, when, uh, just, you know, right after our honeymoon, I saw some hot woman, and I, I, I flashed her some, you know, hot looks, and she flashed me back. And yeah, I felt really guilty about that, and I was kind of cheating on my wife.” And maybe you come up with an answer that way.

Um, but the needle doesn’t float. You get all the specifics, you get all the stuff you’re supposed to do about getting all of the what the guy did, and the needle’s not floating. You’re gonna ask at that point, “Is there an earlier similar time you cheated on your wife?” Right? Earlier similar time you did whatever it is that you’re being asked about, and you then go earlier in time.

Hmm. Was there something else you did to cheat on your wife before that time? This lifetime you’re looking for, but once you’ve gotten to this lifetime off, you can dive past life.

Zach Elwood: Hmm.

Chris Shelton: And I did plenty of that when I was in Scientology.

Zach Elwood: Huh. Yeah, and getting back to the, you know, how you felt doing that stuff back then- Yeah

was it, I imagine, I mean, it most, mo- I’d imagine it mostly felt good. You felt like you were doing good things, good work. Like it, at, at the end of the day you felt like that was a, that was a, that was a day of, uh, good hard work that did good things. Is that mostly how you felt?

Chris Shelton: Mostly, yes. Yeah. Auditing is the central activity of Scientology.

It’s the therapeutic aspect of Scientology. It’s the, it’s the, it’s where you get the awe-

Zach Elwood: Hmm …

Chris Shelton: and the euphoric experiences. Where the peak experiences tend to come from is- Hmm … Scientology auditing. Because you’re also not really allowed to leave the room until you’re euphoric, right? Oh. Until you’re like, “Ah, this was great, I feel so good.”

Oh, interesting. And you feel floating and- Yeah … you’re so happy. Huh. There’s, there’s four conditions you have to meet in order to get the hell out of that room. And, and so the floating needle is one of them, and feeling really great is another one. And, you know, some sort of epiphany or realization about your life.

That’s called a cognition in Scientology, and they want a cognition out of you before they let you leave. So they’ll keep going until you produce these phenomena, and, uh, that’s how you know you’re done with a session. And, and it does feel good- Hmm … for about five minutes, you know, and then you’re carrying on with life again.

It’s, it’s the, it’s not the feelings that are the problem with Scientology auditing. It’s, I want to be clear about this because maybe I haven’t been clear in the past when, you know, on other shows or whatever and I’m misunderstood on this. But it’s important to understand that this is all deception and trickery.

This is all smoke and mirrors, right? They’re hypnotizing you, putting you into these trance states, indoctrinating you to achieve this end result of, of a peak experience, and you know you’re not getting out of that room until you have a peak experience. So you become inured or habituated to creating your own peak experiences.

But I got to tell you from experience after 27 years of that, those peak experiences really aren’t the same over and over and over again. They, they start losing their shine, you know?

Zach Elwood: Mm-hmm.

Chris Shelton: Um, that gold isn’t so glittery after a lot of decades of it. And that’s because you’re the one making all of it.

Hmm. Nobody’s, nobody’s magically taking all your trauma away, and you’re not really changing spiritually. So there’s this whole sort of- Put on show that you also end up doing as a Scientologist, but you honestly don’t even realize you’re doing it. Mm-hmm. You’re meeting social expectations and obligations, but it doesn’t real- you don’t think about it that way.

You know? You don’t experience it that way. Mm-hmm.

Zach Elwood: Mm-hmm.

Chris Shelton: Um, because you’re such a true believer. At least this is all me, right? This is all how I experienced it, so.

Zach Elwood: Yeah, well, there’s all these, you know, similar to when I worked in, uh, for this neuro-linguistic programming guy for six months. You know, they do these

You and I had talked about it, where they do the exercises. Yeah. Unusual psychological things where you’re, like, staring into each other- other’s eyes and doing unusual psychological experiences which l- can lead to these, like, strange and euphoric feelings. And, you know, that’s- Yeah … the, the, the, there, that plays a role in a lot of, uh, cult-like dynamics where you’re just reaching these kind of peak exciting states, and then if they start wearing off, you might want, like, to seek them in a more, you know, you might try seeking them in more extreme ways to try to keep the feelings up and all these kinds of things.

Um, yeah, it seems like it has some- That’s

Chris Shelton: right …

Zach Elwood: similarities there. Um-

Chris Shelton: That’s

Zach Elwood: right … I was curious, I was curious about the, um, because it does seem like because the E-meter is, you know, measuring skin conductance, it seems like theoretically, in the same way that you can, you know, train yourself to be less reactive on a polygraph s- on the getting those spikes, it seems like theoretically people would change how they respond after getting a lot of auditing sessions.

Did you see that with people becoming less reactive, like spiking the needle less or, or did you see things like that?

Chris Shelton: Well, the needle is not under your conscious control, and you can’t see it. And those two factors are pretty important in terms of understanding how to control an E-Meter from the pre-clear side.

There are body things you can do to create certain effects, but because you can’t see the needle, you’re never really sure what’s going on with the needle. Oh, right. You

Zach Elwood: can’t see it, so you’re not-

Chris Shelton: Mm-mm … sure.

Zach Elwood: Right.

Chris Shelton: No. Yeah.

Zach Elwood: I see.

Chris Shelton: I forgot about that part. And if you sit there and squeeze the cans, it is distinctly different from what they call mental phenomena.

They shouldn’t call it that. Right. They should not ever call it that.

Zach Elwood: Yeah.

Chris Shelton: All of it is physical phenomena.

Zach Elwood: Right.

Chris Shelton: But-

Zach Elwood: It’s, it’s like, it’s basically like… And we maybe we should have talked about that earlier, ’cause I, I actually- Yeah … have an episode about what skin conductance measurement is, like, what that…

You know, it’s basically like you’re… It can, it can be… Maybe it’s due to other things too, but it’s mostly, like, due to, like, your skin, like, randomly producing moisture or not, like, slight variations in the moisture- That’s right … which causes the conductivity to shift, right? And maybe it’s due to- That’s right

some other random fluctuations too, and, like, you know, electrical con- you know, whatever. I, I, I don’t really… I haven’t looked into it fully. But, like, it’s either, like, the skin conductance based on, like, slight sweating patterns, or maybe it’s, like, also random things too. Yeah.

Chris Shelton: Well, I’ll tell you, I mean, if you’re holding a can, and they’re roughly about the size of my Coke can here, right?

You’re holding it in your hand Couple things to point out is, one, your, the, the palms of your hands have more sweat glands than anybody, any other place in your body, right? Your pits and the bottoms of your feet and the, and the palms of your hand- Mm … are your major, major sweat areas. And we’re talking micro sweat glands.

Right. Right? We’re talking small, small, small amounts. You, you wouldn’t run your finger over your hand and always feel all the sweat. Right.

Zach Elwood: Right? You can- We’re talking, like, micro variations. Like, you’re, you don’t- Micro

Chris Shelton: variations …

Zach Elwood: you’re not, like, thinking you’re sweating or anything, it’s just, like, slight-

Chris Shelton: Exactly

Zach Elwood: shifts. Yeah.

Chris Shelton: And even more is micro tensions.

Zach Elwood: Mm.

Chris Shelton: Little, tiny muscle movements of- Ah. Right. Right. Almost imperceptible at the finger or palm level can also cause reactions. You don’t feel it. Right. You don’t even feel it. Micro- Right? Like micro- Yeah, you’re not

Zach Elwood: aware of it. Yeah.

Chris Shelton: Yeah, you just don’t even feel it.

Then there is, of course, the fact that the electrical signal is going over your whole skin, not just your hand. Your pits can change the, the resistance, right? Ah, yeah. Because of the sweat. There’s so many factors. Other muscle movements can affect- Yeah … the, the change. Moving your hands around affects the needle.

So many factors. So micro movements of your body can affect the needle. Right. And these are all imperceptible- Right … and not repeatable or under your conscious control. And so people get really, really, you know, confused about that because they’re kinda like, “Yeah, but what about when you’re tracing a read and, and tell that, that.

What’s that right there? What’s that thought?” Right? The person’s thinking something, and it keeps reacting. No. You don’t know that they’re thinking the exact same thing over and over again. This is never, not once, has this been the topic or s- or subject of scientific study.

Zach Elwood: Mm.

Chris Shelton: So you don’t get to sit there and tell me that the same read means the same thought.

You don’t know that.

Zach Elwood: Oh,

Chris Shelton: yeah. And even if it did, you don’t know that it’s actually reading on a thought. It’s reading on a physical manifestation or downstream consequence of a thought. So, you know, so to tell me that, you know, it’s automatically reading your mind, I think that’s a very gullible statement, right?

Mm-hmm. I think that that’s not- Mm … very grounded in the reality of the situation. And I don’t sit here claiming to have a full explanation for every single phenomena that happens on an E-meter.

Zach Elwood: Right.

Chris Shelton: My point mainly is it’s a lot more random than Scientologists imagine it to be.

Zach Elwood: Right.

Chris Shelton: You know?

Zach Elwood: For su- Yeah, I think we

Chris Shelton: can- And let me give you an example-

mostly agree on that … of why I, why exactly I can say that with some certainty. Let’s say, I mentioned earlier techniques to get the meter to read. Have you ever cheated on your wife? Needle doesn’t go anywhere, right? Needle’s not doing anything to respond instantly to that question. I now have a list of 20 what are called buttons that I can put in on that question, and here’s what it looks like.

Have you ever cheated on your wife? On the question, have you ever cheated on your wife, has anything been suppressed? On the question, have you ever cheated on your wife, has anything been invalidated? On the question, have you ever cheated on your wife, has anything been misunderstood? On the question, have you ever cheated on your wife, is there anything you’re protesting?

On and on and on. There’s 20 of these buttons that I can put in on the question. That gives me… Each time I ask that question And put in a button. Technically, when I- procedurally, this is how it works in Scientology. On the question, “Have you ever cheated on your wife?” Ding, there’s a read. It could happen right there.

Or it could happen on the question, “Have you ever cheated on your wife? Has anything been suppressed?” Ding-

Zach Elwood: Yeah, you’re giving yourself- …

Chris Shelton: there’s another opportunity …

Zach Elwood: many opportunities to ding- Ex- … ding for that question basically,

Chris Shelton: yeah. That’s right. I’m looking for a random E-Meter response, and I am telling myself I’m causing it by asking questions over and over again.

I have watched, and I have participated in asking a sec check question three times through with all the buttons, which means I ask that question 60 times-

Zach Elwood: Hmm …

Chris Shelton: before I could leave it, before I finally got something that looked a little bit like a floating needle. Good, we’re done. It floated, right? We’re gonna move on.

Wow. Right? Or I finally get that reaction I’m looking for, and I can finally take it up with the guy. Wow. So that’s why I say these guys are just fooling themselves, thinking that they’re producing a response instantly when in fact they are not.

Zach Elwood: Um, do you have any interesting anecdotes that stand out from your auditing days that you care to share?

Like, you ever had to fight anybody that was trying to leave the room? Any, any, anything that makes the most memorable, uh, stories for you you care to share? I’ll tell you a

Chris Shelton: story, I’ll tell you a story that kind of encapsulates a lot of what I’ve been talking about. It’s actually my dad’s story, um, ’cause this never happened to me as such.

I had a lot of auditing I delivered to other people, and I never had to restrain them. Um, the circumstances of, of, of it were never such that I had to do that, which I was more than happy with. But there was one time when my dad was giving a sec check to somebody, and the guy got so pissed off over some question he was being asked that he threw the cans down just like, “Fuck this,” and my dad wouldn’t let him out of the room.

So the guy went over to the window and was just standing out there with the window, “I’m gonna fuck this shit. Fuck you. Fuck you. Fuck this process. Fuck all this shit. Rah, rah, rah, rah, rah,” right? And my dad’s just sitting there calmly going, “Well, look, man, uh, it’s your dime.” You’re paying for this, so, you know, I’m, uh, we’re not going anywhere until I get an answer to this question.

So might as well just come back over here and sit down, right? And all based on the premise, of course, that my dad was not about to let this guy out of the room.

Zach Elwood: Mm.

Chris Shelton: Right? ‘Cause that’s just not an option. Mm-hmm. It’s literally not an option. I mean, I really wanna get that across to people, that auditors are trained very carefully.

This is not a, this is not a… Uh, I used to train them, and this point was not a, a, a small point. The auditor is 100% responsible for what goes on in that auditing session, including getting the pre-clear through the process. Mm-hmm. And they truly are trained to believe that all this badgering and abuse and let not, let them out of the room and false imprisonment is actually helping this person.

It’s that twisted up, right? That’s why I talk about how cults weaponize our empathy.

Zach Elwood: Mm.

Chris Shelton: We think we’re helping, but we’re actually abusing, right? Mm-hmm. We- it’s all twisted up.

Zach Elwood: Right.

Chris Shelton: And the meter is such a wonderful device to enable that kind of behavior. Mm-hmm. Because what could give you more certainty than a scientific instrument that’s validating everything Hubbard had to say, right?

Mm-hmm. Because he twists it all up to make it that it all makes this very simple, logical sense- But when you get out of that head trap and you look at what they’re actually doing, you end up seeing the stuff I’m saying. They’re locking the room, they’re keeping you in, they’re, you know, all the stuff that no therapist anywhere would ever get away with.

Zach Elwood: So And then they also theoretically have files on you that some people theorize are used for, you know, blackmail. Some people have theorized that’s, like, why Tom Cruise is so tied to them, these kinds of things.

Chris Shelton: Yeah. I’m here to tell you that, that the power of belief is much stronger than the power of blackmail.

Zach Elwood: Yeah. I, I agree. I, yeah, all the supposition- Yeah … the, the theories about Tom Cruise, that being an ex- explainer for Tom Cruise, I’m like, I think he’s just a true believer ’cause that, it wouldn’t explain his, like, hardcore commitment to, you know, like, seeming, uh, expressing the commitment and such. But, uh- That’s right

who knows? But, uh, you know, it- No,

Chris Shelton: I, I, I, I’ll

Zach Elwood: go- I think, I think people under-

Chris Shelton: I, I- Yeah … I

Zach Elwood: think

Chris Shelton: I know.

Zach Elwood: They under- I think I know … they undervalue the, the power of, uh, commitment. Yeah, you probably have stories that maybe you can’t talk about on that front, but they may, that, maybe that’s an interesting topic

Chris Shelton: too.

Yeah. Tom Cruise is a true believer, and I think that’s all we need to say. Yeah. If you read a book, if you read a book called True Believer by Eric Hoffer, um, that will really break it down for you. Mm. And, um, and Cruise fits that mold exactly. Mm. He really very, very, very much is a true believer.

Zach Elwood: Mm-hmm.

Chris Shelton: Um, and that’s pow- that’s more power than you’ll ever have blackmailing somebody.

Blackmail is a one-shot deal. Yeah. You only get to do it once.

Zach Elwood: Yeah. It doesn’t- Um,

Chris Shelton: Cruise is not- Yeah, it d- Yeah.

Zach Elwood: Doesn’t make somebody enthusiastic to, uh, do anything for you either. Um- No … do, do you care, do you wanna carry, uh, care to share any more anecdotes before we go? Um, or-

Chris Shelton: I’ll say that, um, I’ll say that one time…

This is, this is kind of embarrassing, and I’ll just put it out there ’cause I’m an embarrassed person, but, um- When I was in Scientology one time, I was getting this auditing session and I was going backtrack, as they say, right? Back into the past life stuff. And for some reason, this is the kind of thing that would happen to me, is my imagination would go into overdrive.

But it would also meld with, and this happens over and over again with people, it would also meld with existing thoughts and books and fantasies and movies and shit that you see already, right? That you grew up with. And I was a voracious reader when I was a kid. I read thousands of books, so I had a well of stuff to draw on.

And 2001: A Space Odyssey of all things comes to mind one time when I was in an auditing session and I was recalling some past life thing of being in outer space saying, “My God, it’s full of stars,” right? Which is this quoted line from the end of, from, from 2001. And I th- I don’t know. You know, for me at the time and the moment of it, it was this sort of beautiful moment and I was like, “Oh, wow, and it coincides with this 2001 thing and isn’t that cool?”

And it was this big peak experience, and I look back now and I am just sharing that with you in, in utter embarrassment, uh, that I ever thought anything like that was actually reality. Um, but I did.

Zach Elwood: Mm-hmm, mm-hmm.

Chris Shelton: You know, I was really high- I was, I was highly trained in this thing, and I was highly trained in all the other parts of Scientology.

So I, I really thought it was this coherent system of therapy and spiritual address and that we were, we, we were becoming freer, you know, and, and better versions of ourselves. And I, I just can’t stress enough how we were not doing that and how badly we were lied to, how many layers upon layers of lies led me to that head space where I thought I could, you know, reenact Dave Bowman’s, you know, moment in my own past, right?

Like what kind of, what kind of nonsense is that?

Zach Elwood: That’s exciting, yeah. So

Chris Shelton: that’s- It’s easy to see why

Zach Elwood: it’s exciting though. Yeah, it’s like-

Chris Shelton: Very, ve- it, it- Yeah … like I said, peak experiences. Yeah, yeah. It’s real. I don’t use words like euphoria lightly. I mean, it’s- Mm … it’s heady stuff. Yeah,

Zach Elwood: yeah.

Chris Shelton: And when you think with an E-meter, this is the real crime of this, is this, this bloody E-meter is the simplest, stupidest thing you could ever imagine as far as an electronic device.

But they not only classify it as a religious artifact, they raise this thing to a standard that It’s an unbeatable truth detector, and it’s, and, and Hubbard writes about it and uses it that way. And they really enable so much of the Scientology abuse with that E-meter, and it’s something we don’t talk about a lot, which is the m- main reason why I was so keen to, to come on your- Yeah

show and talk about it.

Zach Elwood: Yeah, no, thanks Chris, and thanks for sharing your story and, uh, sharing your, uh, embarrassing stories too. Very much appreciated. Um, helps other people, that kind of stuff. So- Absolutely … uh, yeah, thanks a lot. Um, I, I guess we’ll, we’ll end it here unless you, unless you wanna share anything else about what you’re doing now.

Chris Shelton: Um, no, I would just like to say that, um, I hope that if, you know, if this was interesting and, and you like the way I’m explaining the Scientology stuff, I’ve, I’ve got over 1,000 videos on my YouTube channel that, that breaks down Scientology every which way you can possibly- Yeah … approach it. And I also talk an awful lot about cult recovery, which is why I ended up writing this book about cult recovery.

This is not just about Scientology. This is all cults. This is everything. Mm-hmm. Mm-hmm. I’m, I, I am an expert in Scientology, but I’m also an expert in coercive control, and I really hope that, um, that the work that I’m doing can more broadly help people than just in the ex-Scientology space, and that’s really what I’m gunning for at this point.

So I, and I, and I just love talking to Zach because he and I are on s- so much the same page when- Yep … it comes to exposing psychological nonsense on the internet. Yep. Is, is Ch- is Chase Hughes still going, still at it?

Zach Elwood: Oh, yeah. We don’t, we, we, we’ll, we’ll, we’ll, we won’t get down that rabbit hole, but, um-

yeah, I appreciate it, Chris. Uh, uh, thanks a lot. I’m gonna, I’m gonna hit the stop button.

Zach Elwood: That was a talk with Chris Shelton, former Scientologist and host of the Speaking of Cults podcast. This has been the People Who Read People podcast with me, Zach Elwood.

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podcast

How Pete Blair got 100% accuracy in a 2014 deception detection study 

In a 2014 deception detection study, Pete Blair made 33 judgments—and got all 33 right. That paper was titled “Expertise in deception detection involves actively prompting diagnostic information rather than passive behavioral observation.” I ask Pete about what the factors were in him getting 100% accuracy in that study, and we talk about the interplay between verbal and nonverbal behavior. Pete talks about the importance of context and domain knowledge in making high-confidence judgments, and he discusses how such insights will sometimes be based on aspects that we aren’t consciously aware of. 

Episode links:

Resources mentioned in or related to this talk:

TRANSCRIPT

(transcript is generated automatically and will contain errors)

Pete Blair: The research I did with Tim where we went really accurate on the… the cheating paradigm….   I think the results of that study where I, I went perfect, you know, I think it was 33 for 33, uh, in that particular study What exactly was I using?… I don’t know. It’s probably a constellation of things. There are certainly things that seemed to help, and we had a better question structure than we’d had previously. Um, but there were probably some of those moments of, you know, insight where I would be talking to somebody and whatever, I’d be like, “Oh, yep, you cheated….

Zach Elwood: That was a clip from my talk with Pete Blair, a former investigator and investigative trainer, who now is the executive director at the Advanced Law Enforcement Rapid Response Training Center at Texas State University, and also a professor of criminal justice at that school. 

The reason I wanted to talk to Pete was his involvement in a 2014 research paper titled “Expertise in Deception Detection Involves Actively Prompting Diagnostic Information Rather than Passive Behavioral Observation.” The first line of the abstract of that paper reads “In a proof-of-concept study, an expert obtained 100% deception-detection accuracy over 33 interviews.” Pete Blair was that expert. I wanted to know how he got 100% right; what approach did he take, and what strategies did he use.

I learned about that research in Tim Levine’s fantastic book Duped: Truth-Default Theory and the Social Science of Lying and Deception. I’ve had Levine on my podcast three times, to talk about what the research says about using nonverbal behavioral information to detect deception. 

While I’m on the topic, if you are interested in behavior and deception detection research, I think Tim’s book Duped is a must-read. It not only is a highly interesting tale of Tim’s journey to working through various areas of confusion and mystery in the deception detection space, but it’s also just a very informative book about how to approach intelligent research and how to avoid mis-steps and biases. 

Tim’s partnership with Blair was aimed at exploring ideas about what actually works in deception detection. We know that focusing on nonverbal behavior doesn’t work, so what does work? So their projects were focused on showcasing how much more effective deception detection comes about through focusing on what people say, and on prompting them to talk in ways that are likely to reveal information. Their goal, from my understanding, was not to say ‘the methods we used in this experiment are the best ways to detect deception’, but mainly to show that focusing on what people say, and methods for eliciting more useful information, is a hugely more effective approach than is focusing on trying to read nonverbal behavior. 

I’ll read a bit from Tim’s book Duped, where Tim talks about what he and Pete were trying to accomplish: 

Pete and I thought that accurate lie detection is often a high-context activity. Typical lie detection experiments deny judges the context to understand a sender’s statements. This makes content less useful. But, we thought, outside the lab much communication happens in situations where listeners have context. When we are talking to a person we know, for example, we have relational history with that person. In our professional lives, we have occupational experience. As members of a culture, we know the norms and the culture. A little bit of contextual understanding, we thought, might go a long way in improving the usefulness of communication content in lie detection.

Now let me skip ahead to where Tim leads up to talking about the study in question, the one where Pete got 100% correct. These were studies involving subjects who had been put into a trivia-test situation, with a cash prize at stake, in which their partner suggested they cheat when the test-giver was out of the room, and the subject would either cheat or not cheat, as was their decision. The subjects were then asked questions. 

Okay, the following is from Tim’s book:  

When Pete and I tried our hand at the fourth edition of the cheating interviews used in Truth Default Theory experiments forty-six through forty-eight, we each got 86% (twelve out of fourteen) correct.   We compared notes. We thought the questioning made ten out of the fourteen interviews pretty clear-cut. It turned out that we were both right on each of those ten interviews that we thought were pretty easy. There were four, however, that we thought were difficult. As it turned out, we both got only two of the four ambiguous ones correct. The thing was, we knew those four were the questionable ones before we scored ourselves. We knew we were guessing. Because they were taped interviews, we couldn’t go back and ask more questions and try to reduce the ambiguity. What if we’d had that option? Might we have done even better than 86%? 

In a related experience, I was at a conference, and in attendance was an expert who had been an interviewer in an expert deception detection experiment run at a different lab by different researchers. The expert told me that he thought he could have done much better than he did. He did not think the study he had participated in adequately assessed his ability. The research design, he said, thwarted him. He was given scripted questions and told to stay on script. A few times, he said, he went off script and got the sender to confess. In such cases the researchers had scolded him, said that he wasn’t following instructions, and that the data had to be tossed. He said he needed the freedom to resolve ambiguities and to persuade liars to be honest. Sticking to the script and excluding confessions meant that the results did not reflect his ability. 

Pete and I put our experiences together with the expert’s story of being thwarted by the researchers, and we decided to put our expert questioning ideas to the test. Truth Default Theory experiment fifty-two provided initial proof of concept. We thought that if we could produce some strong preliminary evidence, we could leverage that to get the funding we would need for a larger-scale experiment.

We ran thirty-three more subjects through the cheating experiment. This time Pete did the questioning. As a base script, Pete crafted the twelve questions listed in table 14.3, fifth set. However, he was free to improvise as needed. After each interview, he recorded his assessment as to who he thought cheated and who didn’t. Only four of the thirty-three participants (12%) cheated. All four honestly confessed. Even though Pete used a false-evidence ploy (he told them that their partner had said they cheated), there were no false confessions. When we tallied Pete’s judgments, he got all thirty-three correct. 100%! Wow! 

Both Pete and I were surprised by the results. We both thought he would do well. Based on Truth Default Theory experiments forty-six through fifty-one and our content-in-context experiments, we knew we could reliably get accuracy levels in the 70s. We were pretty sure we could beat that and hit accuracy in the 80s or maybe even 90%. But, thirty-three of thirty-three exceeded our expectations. Pete, in particular, was aware that he was assigning honesty at an unusually high rate. He thought that he was probably making too many honesty judgments. The cheating base-rates in the prior versions were always higher. He wondered if he was failing to catch some cheaters. He wasn’t. The base-rates were just unusual in that run, and yet he still performed to perfection. For Truth Default Theory experiment fifty-three, we showed Pete’s thirty-three interviews to 136 college students. The students got 79%. Students passively viewing Pete’s interviews did not do as well as Pete, but they did pretty darn well.

End quote. 

I’ll say that when I started talking to Pete for this interview, I was confused about how Pete had gotten 100% right in that study. I had misunderstood something Levine wrote, when he wrote that quote “pete used a false-evidence ploy” end quote. That made me think that that alone was how Pete made his guesses. I also hadn’t read the study itself, which I should have done. It turns out that there were two stages; in the first stage Pete just asked the subjects questions and listened to their responses. Then he went and made his guess. Then in the second stage, he came back and did the false-evidence ploy, which resulted in guilty people confessing. So his 100% guess rate had nothing to do with the false-evidence ploy. I just wanted to make that clear as that was something that confused me personally.

In this talk with Pete, we also talk about his views on piecing together logical deductions based on the things people say and do, and his view of the relative role of trying to interpret nonverbal behavior. We also get on the topic of how we may sometimes have flashes of insight, without really being consciously aware of all the reasons for that insight.  

If you want to learn more about Pete Blair and his work, check out his substack Tactical Science, which is at www.tacticalscience.substack.com

Here’s my talk with Pete Blair: 

Zach Elwood: Hi, Pete. Thanks for joining me.

Pete Blair: Thanks for having me on.

Zach Elwood: Uh, so maybe we could start with, uh, I, I was curious how you got into the, uh, more research side of, uh, law enforcement and interrogation related topics, if you’d care to share how that journey came about.

Pete Blair: Sure. In my, uh, misspent youth, I worked for a company called John Reid and Associates as a staff interviewer and trainer, and did a lot of work on interviewing and interrogation in the real world, and started to run into various research articles. Uh, I want– Probably ’cause of the master’s program that I was in at the time, and wanting to do some research related to my, my work, and I started to read the articles, and I just said, “You know, they, they don’t seem to be quite getting what’s really going on here, in my opinion.”

And that kinda launched me down that road.

Zach Elwood: Hmm. Yeah, I was actually just looking at the, uh, the Reid area. That, yeah, that would be a whole interesting topic for another day, but I’m, I’m curious, uh, yeah, what, what was your, uh, initial, uh, entry into the, into the, the research? Um, did you– were you researching a specific area at first?

Pete Blair: Yeah, so my, uh, master’s thesis was a basic, uh, test of the Reid technique training. So we had a bunch of videos of people who were actual suspects in criminal cases, and we did a basic experimental design of training some of the students to, uh, detect deception per the Reid technique, and the other students getting no training, and then, uh, having a pre/post-test design on accuracy about who was lying or telling the truth in the videos.

Zach Elwood: Hmm. Okay.

Pete Blair: That was the original study that I did.

Zach Elwood: Mm-hmm. Uh, when it comes to the, um, the work you’ve done with Tim Levine, um, obviously Tim is someone who was very skeptical of the idea that you can use non-verbal behavior to, uh, detect deception, and I assume that you would, uh, agree with him, but I’m curious if you’d like to give your overall thoughts on that area.

Pete Blair: Yeah, so I think if you, if you look at non-verbal the way it’s been researched, I think that that’s what the research shows. Uh, however, I think if you were to look at things in a… Uh, so I’ve, I’ve been leaning strongly toward an ecological approach to understanding not just interviewing interrogation, but skill acquisition and those sorts of things within law enforcement for a while.

And when you take that approach, it’s not clear that non-verbal is really distinguishable from verbal. They’re both part of how we communicate, and I don’t know that you can look at one without really looking at the other, uh, especially if the modality allows you to inter- you know, talk face to face.

Zach Elwood: Mm-hmm. Um, in that area, I think, um, some people that, you know, teach and talk about using non-verbal behavior, they will say something like, “Well, yeah, we know it’s not, you know, you c- there’s not specific behavioral cues you can use that are, you know, highly correlated with deception, but, you know, we can use behavior to, um, detect signs of anxiety which might be useful or detect other things.”

And but then the on- you know, the, the rejoinder to that, the, the criticism of that would be, well, in high-stakes situations like interrogation, people, even innocent people, have high anxiety, so that makes it very hard to use in a practical sense. But then on the– going back, you know, on the flip side, it’s like clearly every day we all have, have had, uh, situations where we’re talking to someone and they suddenly get an- anxious about a specific topic.

So it does seem possible that, you know, in interrogations that you sometimes would find yourself in a situation where you’re like, “Oh, this person seems especially, you know, uh, anxious about this topic, and maybe I’ll, I’ll follow it up with a few questions.” So that also seems quite plausible, but I’m curious what you think of that, that area there.

Pete Blair: Yeah, I’ve certainly had those moments of, uh, insight where I’m talking to somebody and then all of a sudden it’s like, “You’re lying.” You know, “You did this.” Uh, so certainly I can point to those experiences. I don’t know that I can put my finger on saying exactly what it was, uh, that made me trigger to that.

Uh, and I think one of the problems you have in trying to research nonverbal cues or even some of the verbal cues is that, uh, there’s a lot of individual variation, and then the context in which you’re doing this matters a lot, and it’s probably not the single indicators like fidgetiness or, you know, breaking eye contact or those sorts of things.

It’s probably, you know, people talk about clusters or constellations of behaviors that go together, but probably beyond what we’re able to code in regular interactions, ’cause a- as receivers of information, we’re taking in so much information all the time that’s being processed at a subconscious level.

And to be able to pick out and say, you know, “This is the thing that you’re keying on, and this is a general rule for things,” I, I don’t think that applies. And I, I think you start to see that as you look in the sports literature, that it’s, it’s kind of the same thing too, where you see that there, there’s just a lot more happening here than what we try to do in most of our analyses.

And so if you’re trying to do your analyses and break these things out, it doesn’t seem to be very successful.

Zach Elwood: Yeah, you said something that I think is a very good point about how hard it can be to disentangle the, the verbal from the nonverbal, and that’s, you know, I, I think that, I think that plays a huge role in why it’s so hard to talk about these [00:06:00] areas, because I think you’ll have, you know, for example, you might have somebody that does an interrogation and they think someone has acted in a suspicious way non-verbally, but it’s also like they could be mainly thinking about the actual things that person said, you know, like, because to me, and I think most people would agree, what, what’s being said is much, much more important than the nonverbal.

But I think what happens is because all that gets kind of clustered together, it’s like if somebody’s not answering questions in a, you know, forthright way and has patterns of deception by avoiding the question or, you know, these kinds of things, I think what happens is people can start thinking, and, and including people watching on interrogations on YouTube and such, they can be like, “Oh, I, I see these nonverbals of…”

But, but mainly they’re foc- mainly they’re getting the vibe from like how that person is actually answering the question and what they’re saying. But, but I think that gets into like why it can be muddy to kind of disentangle it because it is kind of like all jumbled together, you know?

Pete Blair: Yeah, I think that that makes sense to me that- There is that jumble that’s happening, but it, it’s even more than that.

So in some of the ecological psychology research that’s been done, uh, you know, I mentioned we’re picking up a lot of information we’re not even aware of. So there was a, a classic study done where they had three different shapes of metal. So say a, a rectangle, a circle, and a triangle. They blindfolded people so they didn’t know, uh, what the actual object was in front of them, and then somebody would hit it with a mallet so it made a gong sound, like boom, you could hear it hitting on there.

And then they had them indicate what is the shape of the object that was just struck? Okay? So they’re just hearing it. It’s a piece of metal being hit with a mallet, and they did better than chance at that. Not a lot better, but better than chance Now why is that? Well, it’s probably, assuming that it’s a real finding, and you can argue about those things obviously, but assuming that it’s a real finding, it’s probably that there’s information in the sound that’s different between those different shapes.

You’ve probably been exposed to that for your whole life, and now you’re hearing it and you’re focusing on it, and you can actually pick up that there’s something a little different about this shape, and it has some information about the shape in the sound, right? Mm-hmm. That’s something that no one would– none of us would have predicted you’d be able to do that anywhere above chance.

Mm-hmm. But there are, are several things that are like that, that are, you know, what are we picking up that we’re not really aware of and that’s not there? And a lot of these thoughts run together, and again, I haven’t been working in the deception world, uh, so much lately, but-

Zach Elwood: Mm-hmm …

Pete Blair: when we talk about coaching and proper technique and there’s one right way to do thing, do something, you know, we, we spend, spend so much time about this is the right way to do this, and then we make people rep that out, do this the right way.

Well, the right way for what, right? My body’s a little different than yours. We might be in a little different situation than we’re assuming here in this particular s- you know, if we’re doing golfing on a driving range and now I’m out actually playing, the, the field is not level, right? You know, the, the course is not level at that point, and there are all these little differences that are coming in about is there that optimal thing or that one right thing?

And what you’re trying to teach people to do in a lot of the sporting context, and now I’d argue in some of the police training that we’re doing, is to be sensitive to those variations in context and expose them to a lot of those variations in context, trusting that the machinery that you have is really, really good at doing this and that you’ll be able to figure it out.

Mm-hmm. And I, if we– I, I’m, I’m assuming at some point you’re gonna turn and talk about the, the research I did with Tim where we went really accurate on the- Mm-hmm … the cheating paradigm. And I think the thing that allows high accuracy there is that it’s a context that I had seen a whole lot, I was very familiar with.

We designed it to be similar to what my work experience was like too, so that it was closer to the ecology, the environment that I was– I had been trained in and I had worked in for several years. And then I got to see multiple runs of this study done in different ways with different things. And so I am picking up information this whole time about what truth tellers and what liars act like.

I’ve got very good feedback during those times because I, I know who’s lying and who’s telling the truth, right? And I’m able to, to develop that and, and then am I picking up information there? Well, I think the results of that study where I, I went perfect, you know, I think it was 33 for 33, uh, in that particular study What exactly was I using?

I don’t know. It’s probably a constellation of things. There are certainly things that seemed to help, and we had a better question structure than we’d had previously. Um, but there were probably some of those moments of, you know, insight where I would be talking to somebody and whatever, I’d be like, “Oh, yep, you cheated.”

You know? Um, so exactly what that is, I, I don’t know that I could put my finger on.

Zach Elwood: Now, I, I know it was a while ago, and I know there were several studies, um, so… But I was curious, I mean, the one study, correct me if I’m wrong, but I thought the one where you got them all right, I thought that was largely or entirely because, like, you– the, they confessed based on you saying that their partner, um, you know, saw the, uh, collaborated that they…

or said that they cheated. Am I getting that, that right? ‘Cause I think the specific study- So it’s, it’s… Yes … I’m thinking about was, it was only, like, four guilty out of 33, and you guessed-

Pete Blair: Right. Yeah … something like that. So, so what happened in that particular study is there was an, an interview portion, uh, upfront where I didn’t confront them.

I talked to them, and I asked them what had happened during the study and the questions that were on the, that question list that you sent me.

Zach Elwood: Right.

Pete Blair: Uh, went through those questions and I could ad-lib and go off of that. And then after that interview, there’s a break where I go out to talk to the conf- you know, their partner allegedly.

And during that break, I go out and I tell the person I think they did it or not And then I come back and I confront them regardless of whether I think they did it or not.

Zach Elwood: Oh, interesting. So- Okay. I didn’t realize that. Yeah. Yeah. I, I, I think maybe either I misread it or maybe Tim, no offense, Tim, maybe you didn’t do a great job explaining in the book.

But I, ’cause I thought… I, I hadn’t realized that you guessed after just doing the question answer.

Pete Blair: Yeah.

Zach Elwood: Okay. Um-

Pete Blair: Yeah, I guessed every time that I came out, and then I came back and I confronted everybody, uh, as if they had done it. Yeah.

Zach Elwood: So you, you got it right even before the confrontation is- Correct … is what you’re saying?

Okay. Wow, that’s, I mean, that’s even more, more impressive than I, than it much… Yeah, much more impressive than I, I had, uh… I mean, it was still impressive enough what I thought, but that’s… Yeah. And it, now it makes me wanna delve even deeper to it, deeper into it because I didn’t actually read the study, which I probably should have done.

So that, yeah, that’s really interesting. So yeah, it was really about the, the design of the questions and also probably your, your, the vibes that you’re used to picking up when people answer questions in those scenarios. Is, is that accurate to say? But those two things, yeah.

Pete Blair: Yeah, I think there’s a lot going on in that situation, for sure.

Zach Elwood: Right. And, and would you say… I, I, I know it’s hard, like we said, it’s hard to differentiate these things, but I would imagine, if I had to guess, I would imagine y- it would, it would mostly be, like, in the realm of, you know, 90%, like, the content of what people were saying versus, you know, other things.

Pete Blair: Again, how do you separate that when I’m face to face with you, right?

Zach Elwood: Right.

Pete Blair: So-

Zach Elwood: Right. Like pauses- So certainly- Like pauses. Yeah. Yeah. All the, all these kinds of things, uh, can, can be, can theoretically even be cons- seen as content of what they say. Right. Right.

Pete Blair: Yeah. And I’m, I’m definitely paying a lot of attention, was paying a lot of attention to what they were saying-

Zach Elwood: Mm-hmm

Pete Blair: and how they talked about what happened during the particular situation and that, and that definitely had value and was diagnostic, I think. But then there’s all this other stuff that’s bundled into it, uh, that, that’s also shaping that decision as I’m doing it. And, and how much of a, an influence did it have?

I’m not sure.

Zach Elwood: Mm-hmm. Mm-hmm. I’m curious, were there- I know it was a long time ago, but, um, maybe, and maybe a general question too, uh, for those other studies, similar studies, how, how often would it happen where you thought, you know, “Oh, this could go either way,” and it was a close decision? Or were you, were you pretty confident for, for that specific study or similar studies using those questions?

Pete Blair: I think I was confident on my decisions. I’m sure there were some edge cases where maybe there was more uncertainty that would be, be typical. Uh, I do remember that the base rate of cheating in that study was, like, half of what it normally was in a study. Mm-hmm. So I was worried as I was going through it that I was missing people.

Right. Uh, that there should be more cheaters here and I’m, I’m not seeing them. Um- Yeah, there’s

Zach Elwood: so few …

Pete Blair: you know?

Zach Elwood: Yeah.

Pete Blair: Yeah. And so I was really– I was worried about that, but at the end when I found out, I was like, “Oh, okay, great.” And as I recall, I think, I think Tim actually changed the, uh, the structure of that Uh, in the, a lot of the runs that we did, as I recall, there was a single answer that would be given to the person, um, by the confederate, by the, yeah, by the confederate, so they would get some payout for participating in the study.

And I think for the, the run he did with me, that he actually changed that number so that it was like they got two right. So it even throws that baseline about, you know, what’s normal or, or the floor of what people can get right. So-

Zach Elwood: Hmm …

Pete Blair: so some change there too as well.

Zach Elwood: Mm-hmm. Yeah, that made it, made it– That, that’s what made it especially, um, impressive because I think most people in your spot would’ve been like, “There’s so few, I need to start looking for more, uh, guilty people,” guessing more people guilty maybe, and having more of like a deception or y- bias towards, uh, detecting deception.

So that, that made it especially interesting. And, and I’m, I’m curious, uh, did you, um, did you have a specific strategy going in, like if they don’t meet these criteria to me, or is it more like a case-by-case basis, you know, on every- It’s- … every one?

Pete Blair: It’s a case-by-case basis. Yeah. And definitely there are certain things that are, are valuable, like knowing how many questions they got right is valuable, uh, because a lot of questions right becomes very suspicious, right?

Zach Elwood: Right.

Pete Blair: However, and it wasn’t in my run, but I think in one of the other runs we did of the cheating study, somebody got like seven or eight correct that did not cheat out of the 10. Hmm. And, uh, he was studying for Jeopardy!.

Zach Elwood: Oh.

Pete Blair: Okay, yeah. Outlier. And so, and so he knew- Yeah … all the answers to the questions and, and that, and so you might’ve said, “Oh, here’s this,” but, um, I think they correctly classified him in that, that particular study.

But-

Zach Elwood: Hmm …

Pete Blair: yeah, it, it’s, so there are things like that that are there that are helpful, that are, are leading you that way, uh, on certain things, but nothing is, is surefire, and there are definitely people who got a few questions correct that didn’t cheat, so.

Zach Elwood: Hmm. Mm-hmm. Uh, and do you remember, um, do you have a rough memory o-overall of like what the most, like what stood out as the, the biggest pattern, um, pre-confrontation just based on how- It’s-

they answered questions?

Pete Blair: It’s been so long.

Zach Elwood: Yeah, it’s been a while. I, and I could look- It’s hard to remember … I’m sure I could read the study and, and summarize- Yeah … some of the thing, the specifics in there for the intro too. Um- Yeah. Do you have any other, uh, any other observations that, that come to mind about that, about, about doing that specific study that might be interesting to people?

Pete Blair: Well, I think it was part of, uh, how I knew I had made it in the research world when people responded to it and called my research dangerous, so I, I thought that was pretty good.

Zach Elwood: Oh, and what, and what was the context for calling it dangerous?

Pete Blair: Uh, well, so, uh, the, uh, when you take a look at the article that has, you know, my run as kind of the, the pilot study and then the other, uh, professional investigators’ runs as the, the main study, uh, they weren’t perfect but they were also very accurate.

Uh, and then they also had the same situation where they got almost everybody who cheated to confess and nobody who didn’t cheat confessed. Uh, and particularly in my run, I was doing the things that in the literature had regularly caused false confessions in, uh, in lab settings at least. Uh, the false evidence ploys and, you know, accusations of, of guilt and then minimization, maximization stuff, all those things that were supposed to cause false confessions, and did that across my study and, and didn’t produce them.

And so we talked about that and I, and the response from the community that was involved in the, a lot of the false confessions work was, “Well, this is dangerous. You’re, you’re suggesting that people are very good at this and, and they do that.” And, and I, I think that, uh I- if you have that preconceived view that this is what’s happening and this is how it happens, um, you see contrary results as being something that, that’s dangerous to that finding.

But I think for us it was pointing at, look, we’ve done– we’ve seen deception research done for a couple decades, and it all kinda looks like this.

Zach Elwood: Mm-hmm.

Pete Blair: And here’s this outlier here-

Zach Elwood: Mm-hmm …

Pete Blair: that we designed to be more ecologically valid, more like the real world. Uh, and here are the– And we got real people who do this kind of thing in the real world.

And here are this, here’s this finding that’s way out there, and I think that was very threatening to a lot of people. So the, you know, there were counterarguments and straw man attacks that were made and that kind of thing. And, and, uh-

Zach Elwood: Yeah …

Pete Blair: you know, at the end– And that’s the, the limit. And I haven’t seen people really try to, you know, push on what Tim and I found back then, so.

Zach Elwood: Yeah. I d- I mean, I did see… I mean, Tim talks about in his book about various misinterpretations, and it does seem like they’re missing the point, that the point is just to show that domain expertise and experience can play a major role in improving how people do in such things. It’s– And it’s not making a statement about whether those things are right or wrong in specific situations.

It’s just saying, “Hey, this is a, th- this is a much more fruitful area for deception detection than the things that were usually being studied.”

Pete Blair: Yeah. Yeah. And I, I think it’s, uh, again, if you, if you go to the, the ecological kind of approach that we’ve been looking at for skill acquisition and, and just general training, the idea of perceptual cues being connected directly to action in such a way that it’s so deep, that connection, that if you change any of the perceptual cues, you by definition change the action.

Okay? So the idea that I can practice something in an isolated context that doesn’t have any of the features of the actual game or sport that I’m doing, and then I can get really good form doing that, and then that will allow me to perform well in the field, doesn’t work. Mm-hmm. Okay? At least doesn’t work particularly effectively or efficiently, okay?

Hmm. So that, that idea that the context is critically important, that the environment in which these things function is critically important, is really a key part of trying to research that. And, and you mentioned, uh, poker in your, your email with me, and I think there you have a really interesting controlled context, right?

That we’re in, this is the way it works, this is, these are the rules around how it plays. I have, uh, I know those general rules, but then also because you’re a player for a period of time, you encounter the same people on multiple occasions, plus you can watch video of them now, I’m sure, and get all that, that background information.

And there’s probably a ton of information there that is helpful for you making judgments at the table that, yeah, if I push you on it, you’ll, you’ll tell me, “This is what I saw,” or, “This is why.” But the reality’s probably just, “I don’t know. Something seemed like they were bluffing, and I called them on it.”

Zach Elwood: Well, yeah, to that, yeah, it’s a, it’s a, it’s actually a really interesting thing because I’ve barely– I’ve basically not seen anyone talk about it, but I- it’s something I wanna do more on. Like, I’m working on a, a book actually, and the, the difference between, like, game environments, you know, which would include sports, and the difference between those areas and, like, real world non-game scenarios is just so massively different, and that’s just something I haven’t seen people talk about.

You know, for example, like, yeah, in poker, there’s specific discrete granular things you’re trying to accomplish. There’s also, like, polarity of, like, you know, someone feeling very relaxed and happy because they have a good hand and they’re gonna beat their opponent, which doesn’t really play a role, doesn’t really have an analogy in, like, interrogation or interview settings, right?

Like somebody just being really like, “I’ve beat this person,” kind of thing, you know?

Pete Blair: Yeah, yeah. It’s gonna be different for sure because the context is different, but there are also a lot of things in context that can be very similar, you know, over time. Sure,

Zach Elwood: yeah. Sure.

Pete Blair: So if you’re, if you’re an investigator, you tend to do certain kinds of crimes that you draw.

Um, one of the things that’s really ignored in, in all the, uh, deception literature for criminal investigators is you don’t interview people at random, right? You’ve got a whole set of facts that are leading you to the people that you’re talking to, and in a fair number of cases, you actually know who did it and who didn’t do it when you sit down to start talking.

Right. That- that’s why you’re talking to this person to start with. You’ve got a

Zach Elwood: wealth of information usually.

Pete Blair: Yeah.

Zach Elwood: Yeah.

Pete Blair: Yeah. And so that’s how you ended up at that, that situation. And, and so this idea that I’m just doing random draws out of the population and then I’m trying to, to make sense out of what’s happening in there, I don’t think happens very often in criminal investigations.

Zach Elwood: Right.

Pete Blair: And I would actually argue in some of those worst cases that you see where there are just horrendous things that happen, there are probably cases where these investigators are being asked to do something that is not their normal thing that they do, and their expertise then doesn’t apply because it’s a different situation that they haven’t encountered before.

So I, I, I would go back to real clear case of, uh, JonBenét Ramsey and the whole situation there. Those investigators that ran that investigation screwed it up, uh, from the very beginning But why? They’d never dealt with a homicide in a house like– Or like, they just don’t deal with that. Right. And so they made tons of mistakes, and they made lots of errors, and their expertise as investigators didn’t carry through very well because it’s not the thing that they are expert at.

Zach Elwood: Mm-hmm. Mm-hmm. Yeah, the, uh, another thing, it might be a good segue to something that I, I’ve also barely seen discussed. I mean, there’s al- there’s often all of this talk about, like, how can we, you know, interpret behaviors to, uh, get clues about dots or, you know, deception, or how can we interpret statements?

Uh, but I think the underlying question that’s barely examined is like, well, all of these things are gonna be pretty far from 100%, you know, s- similar to the lie d- lie detector, the polygraph, for example. It’s like, I think the, the underlying question is basically like, in what situations is information that is, is far from 100% even useful, right?

Let’s, uh– A-and so I think– So for example, in, in games like poker, it’s very useful because you’re forced to make decisions where, from a game theory, uh, strategy perspective are very close, so a little bit information can go a long way. But like– A-and similarly, if you were in a situation in an investigation where you had like, say you were in this rare situation where you had a lot of suspects and you had to try to sort something out really quickly, you might need to rely on these things that were far from 100%, right?

Or if you- But you’re- Yeah.

Pete Blair: But you’re also very likely to not be expert at those things because you don’t encounter them often enough to be, to develop that expertise. And-

Zach Elwood: Right …

Pete Blair: and that’s really, uh, uh, to me, the, the thing when you start looking at ecological design and, and that, is you need to expose people to the thing that you’re asking them to do.

And you can guide them about, “Here are things to pay attention to. Here’s what’s important. Here are some approaches you might try.” But ultimately, you’ve gotta get in there and encounter it and experience it and figure out how it works, right? And- Mm-hmm … and trust that system that you have to sort things out and really make the connections that it needs to make.

Zach Elwood: Yeah, I guess the, uh… I mean, I, I keep– I tend to go towards, like, the practical question of, um, you know, how, how would these various reads and vibes that we get, say you’re an interrogator, you know, d-doing an inter- uh, interview interrogation, and you have various reads that you have. It’s like, when, when do they actually play a significant role?

And it seems to me like if we’re, if we’re talking about, like, little clues like, you know, non-verbal things or how someone has phrased something that’s separate from content, it seems to me the main practical thing, because these things are, are so, are gonna be so ambiguous, the main practical outcome is maybe like, “Oh, I’m gonna ask you a few more questions because I thought somebody was anxious.”

But like, le- if you don’t have any other confirmation in terms of, like, what somebody says or in terms of evidence, it seems like those, those kinds of things are really low on the, you know, on the practical use side other than, like, maybe I’ll follow up with a, a few questions. But would you agree with that?

Pete Blair: Yeah, I think when, uh, the idea that there’s something that piqued your interest, right? Like-

Zach Elwood: Mm-hmm …

Pete Blair: whatever, maybe they said something, maybe you saw some behavior, whatever it is, you’re gonna delve into that area more and try to explain what’s happening. It, it makes sense that that’s probably happening in our…

any-anything you’re doing, any conversation you’re having, you’re monitoring your partner and, and tracking what they’re saying and then trying to follow up on that and, and do those things. An investigation has a little bit different focus on that maybe, but it’s still that interaction that’s occurring.

And so, yeah, if you ask a question and you get an answer that for whatever reason doesn’t, doesn’t seem sufficient, you’re gonna follow up on that and try to get more information on it, for sure.

Zach Elwood: Mm-hmm. Mm-hmm. Um, yeah, I, I just want to ask you so many questions because I value your input. I, I’m curious to get your take on, um, statement analysis because I, you know, and, and, and similarly to the, the nonverbal, I think that stuff can go too far, sort of like the scan stuff goes too far to me because it makes these highly confident proclamations and says that you can, you know, very accurately determine guilt.

But I, I’ll say that I am a fan of statement analysis in the sense that I do think that there are patterns there, even if they’re, you know, far from 100%, that there’s, there are patterns that I find very interesting, like the ones that Mark McClish wrote about in his book, “I Know You Are Lying.” And hi- his book was actually the, uh…

inspired me to write my book, “Verbal Poker Tells,” where I studied all these, like, small turns of phrase that people use at the poker table, which, you know, I think definitely have meaning and a lot more meaning than nonverbal things do. But I’m curious to get your take on that area, like this, maybe the spectrum of, like, what people call statement analysis.

Pete Blair: Well, I think what we’ve, we’ve seen in the, the literature that’s out there about looking for cues and those sorts of things is that the verbal things seem to be better than the nonverbal things, at least the way that we code them now. And certainly there’s a lot of information encoded in words and how you talk about things that, that’s worth really thinking about, you know.

And just one of the, the key things I think for an investigator is to always ask yourself, “Did they even answer the question that I asked?”

Zach Elwood: Right.

Pete Blair: Or are we talking about something different? And if we’re talking about something different, why are we talking about something different? And what happens when I redirect back to that to try to get an answer to that question?

Zach Elwood: Yeah. Do they dodge again? Which is just a, which is just a great thing for interviewing politicians and stuff too. A lot of, a lot of interviewers- Sure … a lot of interviewers- Sure … fail on that basic thing of like, did they, did they actually answer the question? Yeah.

Pete Blair: Yeah.

Zach Elwood: Yeah.

Pete Blair: So I- I’ll keep, keep going

there are, there are a lot of things like that that I think are, are relevant. Uh, but I, again, trying to look for certainty, you’re gonna have to have that certainty be outside of the actual interaction itself, I think. You’re gonna have to- Mm-hmm … have some sort of evidence that confirms what’s there, uh, that you probably saw some of the coherence correspondence stuff that we, we wrote on so that, you know, does this thing they said correspond to what we know actually happened out in the real world from some other source of information we have?

Mm-hmm. If it does, then, then we’re much more likely to believe it than if it doesn’t. Um- Mm-hmm … coherence, are they consistent in what they say or are they shifting in what they say? Um-

Zach Elwood: Mm-hmm …

Pete Blair: that, those, those are things that matter to some extent. So that, that idea of having that out there, and if you’re talking about in a, a legal context, you’ve got to get to the level of proof.

And, you know- Right … the, one of the things I think that the false confession research people really added to the world is before that, I would say investigators would say, “I don’t I don’t believe that false confessions exist. They’re a unicorn. They’re, they’re not true. And I think after that, now I, I don’t know any investigators that I’ve talked to that say they don’t happen, right?

So-

Zach Elwood: Hmm …

Pete Blair: clearly I think false confessions happen. That line of research and, and exploring that has, has been very positive in making you acknowledge that. Uh, but then you also have the idea of, okay, if false confessions happen, how do we verify, uh, the false confes- the confession that I have, right? And there’s, there are those ideas of checking the information that they say in the confession against the case facts, and particularly if we have information that we held back, do they know that information that we held back about the crime that you assume only the criminal would actually know?

Hmm. Those are things that can strengthen your belief in that confession statement, but again, it’s an external referent that you’re looking at to, to confirm it as opposed to that. And then you need to make sure that if you’re, you’re assuming that this information didn’t get out, that it didn’t actually get out, ’cause we’ve seen in cases too where cops are either accidentally or intentionally leaking information to the suspect and that’s being integrated into a confession once the, the suspect defi- decides to confess.

Zach Elwood: Uh, I recently interviewed, uh, M- Maria Hartwig and, uh, Christian Corey together. Uh, it hasn’t come out yet, but, um, we– I know that they and other people talk about the, what they view as, uh, too much focus on getting confessions and how that can hurt, um, an interview. Uh, but I’m, uh, but on the flip side of that, it does seem like from a practical point of view, getting confessions is, is hugely important.

Um, and, and, and it seems like that can be hugely valuable as long as you’re avoiding doing things that would result in false confessions. So I’m a little bit… And, and maybe just, just be that I’m, you know, I’m, I’m pretty far from the, the discussion and pretty- Yeah … ignorant of all the discussion, but I’m curious, do you have any thoughts on that whole discussion about being too focused on confessions versus not?

Pete Blair: Yeah. So I think if you look at it from, uh, that ecological approach again, intention focuses attention determines the information that you pick up. So if my intention is to get a confession, that focuses my int- attention on the things that are gonna lead to that confession, and then the information that I pick up is all related to that confession thing.

It’s really like another, another way to think about that, have you seen the gorillas playing basketball thing that’s the perceptual blindness deal, right?

Zach Elwood: Yeah. People don’t notice- Yeah … when this gorilla walks in because- Yeah … they’re so focused on the players playing

Pete Blair: basketball. So it’s two… Yeah. It’s two teams of basketball players, one’s wearing white, one’s wearing black, and you’re told to pay attention to the pa- the players in white passing the ball back and forth.

And there are a couple balls that are going around between them, and you really have to focus on the players that are in white in order to track how many passes are happening amongst the white players, ’cause the black players are also passing the ball as well. In the middle of it, there’s a gorilla that walks out in the middle of the video and pounds his chest, and then walks off to the other side of the video.

And I, I’m always terrible about the exact percentage, but there’s a large percentage of people that when they watch that video, because their intention is to count passes, their attention is focused on the players that are in white. They’re only picking up information from the players that are in white, and they completely miss the gorilla that walks out.

And it’s, it’s, it’s a fun thing- Mm-hmm … to show in classes to students where they watch it and you just say, “Whatever happens, you’re just gonna watch this and, and do these counts.” And then the gorilla comes out, and then afterward you say, “How many passes?” And they’ll, they’ll start saying, “Oh, it was this many passes, that many passes.”

Then you’ll say, “I don’t care about the passes. What about the gorilla?”

Zach Elwood: Did you see anything

Pete Blair: else that was unusual? And they’ll go, “What?” You know? And, and that’s that idea of, of being focused on something, and really your intention focuses that attention and the world unfolds a- according to that kind of thing.

So I, I think it’s true that if you come in with this idea that I’m, I’m only looking for a confession, uh, then you’re much more likely to have a, a chance of a false confession happening. Uh, but I also would say that in at least the Reid training that, that I was engaged in, and that it’s not true for all interrogations ’cause policing’s very fragmented and, and there’s a lot of variation, but You start with a non-accusatory interview and you’re trying to make an assessment before you come in and you confront them.

And so after you confront them, their reaction to being confronted, I don’t know that there’s a lot of value in, in trying to pick up that ’cause you’ve just been confronted, right? And that’s not something you’ve experienced a lot probably, and so your reaction’s gonna be highly variable and, and, and that.

So I don’t know there’s much you pick up off of how they respond to being confronted as much as you do before you confront them and you’re trying to gather information and do that. So all the professional police training stuff that I’ve seen has always had that non-accusatory interview up front and then a switch to the confrontation afterward, uh, when it occurs.

And so I think that’s– I, I think it’s true. If you go in and your idea is just to get a confession, it’s there. And I, I think, uh, one of Tim’s insights into the runs that we did is that he thinks because we were interested in getting to the truth We didn’t produce false confessions, um, as one of his, his takeaways from it is that even though we were using these pressure tactics to do it, ultimately we were still concerned about did this person do it or not, as opposed to we just need them to say that they did it.

Zach Elwood: Yeah. And it, and it just seems like it was such a low stakes environment that it would be hard for me to imagine somebody, uh, doing a false confession to like a, an experimental, like cheating on a test kind of-

Pete Blair: Well- Um- … but yeah, but the… Yeah, it’s, it’s low stakes for it, but, and there’s also that problem you run into when you’re- ever you’re doing experimental work with college students, um, a lot of them just don’t give a crap about what you’re doing.

They just wanna get out of there. They don’t see it, uh, you know, just like, “Okay, what do I gotta do to get out of here and carry on with my life?” Oh, so

Zach Elwood: they, so they might, they might false confess ’cause they- ‘

Pete Blair: Cause it just- Yeah … doesn’t matter, right? Like I did my, my dissertation involved doing something that was a, a riff on the Alt key experiment that was the famous, uh, false confession one where you were t- you were typing on a keyboard, you were told not to press the Alt key because it would cause the computer to crash.

And then the computer would automatically crash no matter what you did, and then they would confront you and do different techniques when they confronted you, and that caused more, uh, false confessions, but-

Zach Elwood: Oh, interesting …

Pete Blair: in my, in my dissertation, my idea was, well, how often is it that you don’t know that you actually did the crime that you did?

And they definitely found people were sensitive to how fast you were typing. If you type faster, false confessions were more likely to occur ’cause there’s- Oh, interesting … more uncertainty about, about it. And so my idea was I’m gonna tell them to not press the Control, Alt, and Delete key at the same time ’cause that will cause a crash.

And then the task was totally mouse driven, so they weren’t even touching the keyboard. Yeah. And then it crashes, and then I come in and confront them. It’s about 25% of them confessed, uh, no matter what I said, whether I had false evidence or did any of these other ploys. They, they were just like, “Yeah, whatever,” and they signed the thing and got out of there.

Zach Elwood: So it’s kind of like they just know it’s an experiment, so they don’t really

Pete Blair: care basically. Yeah. It’s like, yeah. They, they just don’t… They’re not, yeah. They don’t think anything’s gonna happen to them, whereas in- … in the design that, the cheating design, it’s much more ambiguous ’cause there’s money involved.

It’s a federal study. It’s ri- you know, all this kind of stuff that it, it’s, it’s higher stakes than the typical, uh, lab study that you see, for sure.

Zach Elwood: A- and they might not have even known it was part of the study theoretically. Like, they thought they might have been being really pressured. That’s kind of how it was designed to feel that way, right?

Pete Blair: No. Yeah. So they were, th- they were told that the study was about a, uh, the impact of teamwork on being able to answer questions. That’s what they were told about.

Zach Elwood: Right. Yeah. So they’re, it’s an outside… Yeah. They’re, th- they’re being made to feel like, yeah, this is not part of the study, but some of them still might think this is still part of the study s- even with that.

Yeah. Yeah. Yeah.

Pete Blair: Yeah. Well, and Tim will point at, uh, some of the other interesting things that, that happened that, that we don’t talk about. So I would ask them how many questions they got right. I don’t think anybody lied to me about that But I didn’t have that information in front of me, so I don’t actually know what the ground truth was on that question.

Hmm. Um, they could’ve lied, but my impression was that none of them lied about how many they got correct.

Zach Elwood: Hmm.

Pete Blair: Um, nobody actually stole the money, and there were several times that the, uh, in different runs of that study that the cash that we were paying them off of was also left in the room when the experimenter left.

Nobody ever stole the money, right? And I don’t know that anybody ever pointed at the confederate and said they thought the confederate was trying to set them up.

Zach Elwood: Hmm.

Pete Blair: Uh, so that’s another thing, and Tim has– talks about that and some of the other famous, uh, social psych experiments about nobody pointed in, in a lot of those experiments at these other people as being involved in lying, uh, about it, that were involved with them in the study.

Hmm. So that’s part of his truth default theory, talking about that they’re just buying that this is the truth and it’s really happening as opposed to this is a, a setup-

Zach Elwood: Right … that’s happening. Right. Yeah. Yeah, I think, uh, yeah, even if you were, if you were unsure, I think most people would default to acting as if it was real, you know, ’cause that’s- Yep

you don’t wanna, yeah, you don’t wanna make a mistake on that. Yeah, makes sense. Yeah. Um, yeah, one second. Just looking at my notes here.

Do you have any, uh, anecdotes from your career, uh, where you made some really interesting deductions in the moment, like during a, an interview/interrogation where whether it was behavior- Definitely I’ve had- … or things people said, small clues, any anecdotes

Pete Blair: like that? Yeah, definitely I’ve had some of those moments of insight where it was just an aha moment.

Um, there, there’s one case that was an internal loss case I remember, and I don’t even remember what what it was, but there was this moment where I was like, “Oh, she took the money,” and she still has it. Um, so, so there are definitely some of those that I have. I don’t know that there are any of them I can point at and say, you know, here’s the, the actual constellation of, of what was going on at that time.

Mm-hmm. Um, there are a lot of, uh, other things. That’s the, you know, again, I’ve been out of the deception literature and, and, you know, when I talk to Tim, it makes my brain re-engage with it and, and, and think about those things and about how I’m thinking about these other things and how they connect with each other.

And I think there’s a lot of overlap in these different areas of research that, that really suggests this idea of it’s not the person that matters, it’s the person in the context that matters. That’s the unit of analysis. And if you try to remove the person from the context, you shouldn’t expect them to have any expertise.

And again, there’s a ton of research in the sports literature. If you’ve ever watched, uh, baseball players try to hit softball pitchers- … uh, it’s pretty interesting, right? You’d think, “Oh, it’s kind of the same thing,” and actually the softball’s moving slower and it’s bigger, so they should be good at this.

Zach Elwood: Mm-hmm.

Pete Blair: Uh, they’re not.

Zach Elwood: Yeah.

Pete Blair: They’re not, because it’s different. The whole pitch motion’s different and judging it is different. And so they can figure it out if they’re a good baseball player after a little bit, but it takes some calibration time to figure it out and, and make it actually, make it actually work.

And, but I just go back to that if you’re putting people in this very artificial environment, having them do something that’s not something that they have experience with and expertise in, it’s not surprising they’re not good at whatever it is that you’re asking them to do. That’s just- Mm-hmm … not how people work.

Um-

Zach Elwood: Right. The domain is, the domain knowledge is, is so important, yeah.

Pete Blair: It, it’s, it’s credibly important and, and this idea of it gets referred to as near transfer and far transfer. So near transfer is stuff that’s really close to what you’re already doing. That’s pretty good. Far transfer is not good. Uh, it’s, it doesn’t seem to work very well on very many situations at all.

And that idea of having intuition and, and judgment and those sorts of things is kind of like, uh, Gary Klein’s naturalistic decision-making stuff that he has about what are experts doing? Are they contr- are they comparing everything to the total body of what’s happening? Or have they been exposed to a lot of situations that are like this, and they grab one that this is similar to this and that’s how I’m gonna judge it, right?

And he has some, I think, pretty good research suggesting that that’s a lot of what happens in a lot of, of human decision-making on things. Mm-hmm. So I just, I really go dig into that and say that, you know, I wouldn’t expect somebody who was an expert, uh, police interrogator, for example, to be a good poker player.

It just- Sure, the idea that I, I, I should be able to tell when somebody’s lying or telling the truth-

Zach Elwood: Right …

Pete Blair: but it’s a different, totally different context and a totally different environment. And so those skills and that calibration you have for that other environment are not likely to work well in the, in the poker environment.

Zach Elwood: Yeah. The, um… I mean, I do think Related to what we’ve been talking about, I, I do think there, there’s a lot– there, there’s some people that have a lot more pessimism on the idea of reading people than I think they should have because, I mean, there’s, there’s valid reasons to be pessimistic about-

Pete Blair: You read-

for

Zach Elwood: example, reading non-verbal-

Pete Blair: So you- …

Zach Elwood: cues and relating that to deception. But like, I’ll, I’ll give an example. Like, I was watching this interrogation footage recently. I, I watch a good amount of it and, you know, the- there’s, there was this guy who came in, his mother had been killed, and just immediately, like, he’s not– he’s strangely unemotional, but he’s talking like as if everything’s normal.

And like, people might say like, you know, he could be in shock, but it’s like, I, I think that my, my point is police who see these kinds of things, you know, if you, if you’ve seen people act guilty and unusual in a lot of, lot of situations, you’re gonna have an opinion on that, and your opinion will– If you, if you’ve had that experience a few times, your opinion will be confident a lot of times.

And it also gets into like, that’s not– Some people might call that what he, what h- how he was acting unusual related to his non-verbal behavior because it was not related to his content. But then again, it’s like that’s also like a form of communication, like how we deliver the, you know, getting back to the all the things being jumbled.

It’s like he was-

Pete Blair: Yeah …

Zach Elwood: he was making some sort of communication in, in, in, in, in how he was communicating and his lack of emotion and hi- the fact- Yeah … that he was trying to act completely normal, you know? Um, so just to say they– I think people can be too pe-pessimistic because, you know, we know that the studies show specific non-verbal cues are not tied, correlated to deception, but it’s like that’s leaving out like the meta level thing of like how all those things bubble up to meta level, you know, uh, manifestations of behavior and demeanor and all those kinds of things.

Yeah.

Pete Blair: Yeah. So I think, I think there are two things going on there. One is also we gotta remember that in order to get better at something, you need feedback on whether you’re, you’re making good judgments or bad judgments, right? Uh, because just exposure without good feedback isn’t gonna help you. Um-

Zach Elwood: Right

Pete Blair: you know, the– If you go back to the, the baseball, softball example, you have immediate feedback. You hit the ball or you didn’t, right? And you know that immediately. And in poker, a lot of times you have… Although, sometimes you don’t get the feedback because of how, how the hand unfolds, right? And so- Right.

You don’t- You might- Yeah, you

Zach Elwood: often won’t. Yeah.

Pete Blair: You might, you might miss it, but the times that you do, you’re getting some feedback there, and it’s- Yeah … and it’s accurate when you get it, right? You know w- who really had what. Yeah. They were

Zach Elwood: bluffing or not. Yeah.

Pete Blair: Yeah. You know? Yeah. So you, you know that. So that feedback is important.

But the other thing I would say is that we are all reading each other all the time, every day. In this interview, we’re reading each other and, and paying attention to what’s happening, and I think if you get away from trying to Put it in the terms of detecting deception-

Zach Elwood: Right …

Pete Blair: to I’m just trying to interact with you about this, and what does that, where does that interaction take me and- Mm-hmm

and where are we going? Does it seem like I’m getting where I feel like I know more about this, uh, and what happened here? Or do I leave this interview with this person and I feel like I don’t know anything more than when I started talking to that person? Maybe even I think I know less uh- Mm-hmm … than, than that.

Those are those kind of monitoring questions that we’re doing in, in every conversation, and I would, I would steer people toward paying attention to those. And, and my, my take on it kind of is that you’re gonna pay attention to the verbal stuff because that’s the stuff you’re gonna be able to validate and confirm, right?

You’re gonna assume that these other things are coming along with that as you- as you’re in there, and they’re probably biasing how you interpret and, and attend to those pieces of information that are there. And that’s probably how things work successfully, at least in the legal context, um-

Zach Elwood: Mm-hmm Yeah, I would imagine, um, correct me if I’m wrong, but when you’ve had deductions, like you’ve mentioned that one where you suddenly were like, “Oh, I, I’m quite sure she’s took the money,” or whatever.

Uh, would you say that that was by and large based on, like, deductions based on what they were actually saying? W-

Pete Blair: I, I’m not even comfortable putting a finger on it- Hmm … right? To say that’s it. Yeah, definitely what she was saying was part of it. Was there other information that was going on? I’m not sure.

Zach Elwood: Hmm. Mm-hmm.

Pete Blair: Uh, it’s probably there. I, uh, there’s an example of a, of a Formula 1 race car driver, and he’s in the Monte Carlo, uh, Formula 1 race, and there’s this curve that when you come out of the tunnel, it’s kind of a blind curve that happens. And on this particular race, somebody crashed right around that curve, and it took out, like, half the participants in the race.

Like, it was a major crash, and everybody was just piling into it ’cause it’s blind going in there. And this particular guy, as he came out of that tunnel and was approaching that curve, all of a sudden he downshifted, slowed down, changed his, his lane position and posture, uh, and avoided the accident, was able to continue.

And afterward everybody said, “Well, how did you know? How did you know?” And he didn’t have an immediate answer, but he thought about it for a long period of time, and he came up with an answer and he said, “Well, you know, I think what happened is, as I came out of the cur- the tunnel, I’m used to there are all these spectator stands around, and people are usually looking at you when you come out of the tunnel.”

Oh. “So it’s, it’s brighter.”

Zach Elwood: Yeah. “

Pete Blair: And because the crash had happened, everybody was looking away, so it was darker.” Not that it makes much difference in my hair, but you know, “It was darker, uh, and that’s what I think I picked up as a clue-“

Zach Elwood: Something was

Pete Blair: weird immediately. Yeah … that it, that it, that it happened, and then that made me take caution ’cause I thought I was in a weird situation.

I don’t know that that e-explanation is true at all.

Zach Elwood: Hmm.

Pete Blair: It’s interesting. It makes a good story.

Zach Elwood: Mm-hmm.

Pete Blair: But there are hundreds of other pieces of information he might have been picking up on, like- Right. Some sort of

Zach Elwood: sounds-

Pete Blair: When you have a- … that he didn’t realize … yeah, the sound. Yeah. Yeah. Yeah. The, there’s, the race noise isn’t the same as the race noise was.

Yeah. The, you know- Yeah … all those things that could be going on. Mm-hmm. And we’re terrible as human beings about taking procedural knowledge and expressing it in propositions, turning it- Mm-hmm … into words and facts- Mm-hmm … about things. If you ask sports people how do you do these things that you do- A lot of times they do, “I just do it.”

If you make them think about it, they’ll, they’ll tell you a story.

Zach Elwood: Mm-hmm.

Pete Blair: But there’s a whole line of research in the sports literature that shows here’s this professional doing this, says, “This is what I do for this sport.” They explain it in great detail. They demonstrate it. They do all those kinds of things, and then we go watch them play, and that is not what they do at all.

Zach Elwood: Right.

Pete Blair: Yeah. And, and they’re not lying. They’re not lying. Right. It’s just we don’t have good- They’re bad at

Zach Elwood: explaining.

Pete Blair: Yeah. We don’t have good access to that for explaining. Yeah. Right? And so- Yeah … that’s a lot of what I think y- I, I caution people about is, you know, and even if you, you say, okay, in the non-verbal stuff, there’s not, um, a clear signal, we still have 5% above chance across a lot of studies for a long period of time, 4% or 5% above chance for a long period of time.

Right. There’s some kind of signal there. Um- Yeah.

Zach Elwood: Anx- anxious signs of anxiety and, and these kind of

Pete Blair: things. Yeah. Well, who knows, who knows what it is, but there’s, there’s some signal there because we’re seeing above– Otherwise, we’d be at 50% exactly, and we’re not at 50%. We’re slightly higher than that. And so- Mm-hmm

there’s some signal. We’ve tried to delve in to identify that, and it doesn’t seem there’s a clear signal from the way we’re coding it, but there’s some kind of signal there. Otherwise, you don’t get that, that finding. So I, I trust that my sensory apparatus are really good at this and really good at putting it together, and I’m just gonna allow it to work and, and delve into things and know also that I’m, I’m fallible.

I’ll make mistakes. Right.

Zach Elwood: Exactly. And I’m

Pete Blair: gonna

Zach Elwood: have- Yeah.

Pete Blair: Yeah.

Zach Elwood: As long as you’re… You know, the, I think that’s the thing. It’s like, I think some people think, you know, me or others who s- you know, talk about, uh, criticize some of the things people say about in the behavior space, which there’s a lot of just plain bullshit, but then there’s also some defensible stuff.

But it’s like, as long as you’re– It’s okay to have… You know, we’re all gonna have our reads and our vibes that we get from people through a number of ways, you know? A- a- and so as long as you’re, as long as you’re not doing things that are y- going out on a limb too much and gonna hurt people if you’re wrong, as, as long as you’re recognizing that you’re fallible, it seems like- Yeah

there’s no- there’s nothing wrong with having various reads and, and such. Yeah.

Pete Blair: Well, and then think about it in the, in the… It’s probably easier to think about in the sports context or the poker context is Do I know that you’re trying to pay attention to me and what my tells are? And so then do I start to broadcast false tells in order to lead you into a, you know, the wrong decision on what you’re doing?

Same thing happens in all kinds of sports, you know, feints and- Mm-hmm … and those sorts of things that you do in order to misdirect somebody in what they’re doing. There’s, there’s a huge amount of that that’s, that’s going on. Once I know that you’re paying attention to this and you think this is what I do, then I can change it up and throw you off, right?

Zach Elwood: Right.

Pete Blair: Yeah.

Zach Elwood: And then, then, yeah, and there’s even the level of, like, an unsophisticated opponent may think that they’re manipulating you, but their, their attempt at a false tell might actually become a tell because they’re so bad at-

Pete Blair: Sure …

Zach Elwood: uh, ma- you know, trying to, trying to manipulate you. It’s like to an experienced player or an experienced interviewer, it’s like, “Oh, I know exactly, we know what you’re trying- Sure

to do with this,” right? Yeah.

Pete Blair: Sure.

Zach Elwood: So, uh, um, well, this is, this is great. Do you wanna share, uh, briefly what you’re up to these days? I know you’ve gotten into other types of research.

Pete Blair: Yeah. So I, I, I really am in the, uh, active shooter world now, where we look at, uh, police response and EMS and fire response to these events.

That’s my primary line of research. That’s- Deeply tied in this idea of training and skill acquisition, ’cause the alert center that I work for is a training organization. That’s, that’s what we do. So I have my professor role, but I’m also running this big grant program full-time that does training. And so we’re always trying to look at how do we get the best training, the best bang for the buck out of the training that we do, which is what led me into the ecological dynamic stuff and all the sports literature, and that is looking at how do we develop skill and, and how do we do that.

Uh, I’ve got a substack called Tactical Science that’s, uh, you can go to and, and check out, uh, my publications up there. And sometimes it’s think pieces. Uh, a lot of times it’s me reviewing criminal justice related research that’s related to the topic areas that I, I think are interesting, and just kinda summarizing them in, in pretty easy to understand terms about this is what the research shows in that area.

Zach Elwood: Uh, very briefly, if you wanted to, uh, I, I saw– I happened to see one interesting thing you wrote about where something about throwing a chair to distract someone in a, in a, um, standoff kind of situation could, could save people’s lives. You wanna talk about what that was?

Pete Blair: Yeah. So that’s part of a, a long string of, uh, studies into reaction time.

And so it’s, it’s a truism in policing that action beats reaction. Uh, so if you, if you were to think back to the old Bruce Lee days where he would do that, that punch and see if you could block it, and he would catch everybody. Uh, if you understand action versus reaction, yeah, Bruce Lee was fast, but that’s not that impressive a display because the person who starts to act first has an advantage because they, they don’t have to decide what’s happening.

They don’t have to perceive what’s happening. They’re just acting, right? And so that’s a truism. We did some research back in the day, uh, on several different, you know, kind of environments that show that that plays out in multiple things, is that, uh, even a police officer with his gun extended, pointed at you, uh, if you were to have your gun down by your side and then you tried to bring the gun up and shoot him, you’re probably gonna be shot at the same time or faster than the actual police officer’s gonna shoot, ’cause the police officer has to perceive that you’re doing an action, the action’s hostile, decide they’re gonna fire, and then fire, right?

So that all has to go together. Um, to do that. So we, we had a bunch of research like that, and we know that we’re asking officers to go into rooms that could have hostile suspects in them. And if we know they’re at a reaction time disadvantage, that the bad guy’s waiting in the room for them to come in and they don’t know exactly where the bad guy is, and that, and that, is there anything we can do to help offset that disadvantage they have in reaction time?

And so the idea of… We actually did a chair and we did a coin. Turned out that the coin was too small. People didn’t see it and track it. Uh, but the chair was big enough that when you throw it, and we had a vision tracker on the bad guy standing in the corner waiting for the cop to come in, and he can see the bad guy as the chair comes in, like automatically track it and then come back to the, the police officers.

The o- idea was that that tracking slowed them down just enough to give the officer a little bit of time to get in the room and, and do that. That was the basic idea of the study.

Zach Elwood: Yeah. No, that’s great. Yeah. It seems like such a, you know, it seems almost common sense when you think about it in hindsight.

It’s like, what a great, what a great tactic. But yeah, there’s, uh, it feels like there’s probably many of these things that are little, little tips that help a lot that people just don’t think of and, yeah.

Pete Blair: So th- this goes to expertise, right? And, and what people do. You have problem sets you’re trying to deal with.

You come up with solutions to the problem sets you’re trying to deal with. So the, as a researcher, your most important job is to pay careful attention to what practitioners are doing, steal all their good ideas, and then publish them and say that, that you thought of it. I didn’t, I didn’t think of that.

It was somebody else who had thought of it, right? Nice. And all of our good ideas at, at, uh, at ALERT come from practitioners who are out in the field doing things, and then we just take them in an environment and validate those to see if they work, you know?

Zach Elwood: Mm-hmm. Mm-hmm.

Pete Blair: And I don’t know of any of them that we’ve tried to evaluate yet that don’t work because- Hmm

the practitioners have a pretty good feel for what’s happening.

Zach Elwood: Mm-hmm. Yeah, which gets into why Tim’s work was so great involving you and other people. He was really curious about what people were actually doing in, in the field and such. Yeah. Um, well, this, this has been great, Pete. Thanks a lot for, uh, for your time.

Pete Blair: Oh, thanks for having me on.


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“Chase Hughes scammed me”: One woman’s story

I share one woman’s personal experience paying $50,000 to take fake behavior and psychology “expert” Chase Hughes’ Avery program, which promises extraordinary psychological transformation. She describes how impressive credentials, appearances on major podcasts, and carefully crafted marketing convinced her to sign up during a vulnerable period in her life, only to discover what she believes was an elaborate scam built on recycled techniques and false claims. I discuss the psychology of scams, why intelligent people can be drawn into them, how shame keeps many victims silent, and how this woman ultimately forced a full refund from Chase Hughes.

Read the full story

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Reading behavior is very different in game vs. non-game environments

Zach Elwood—author of influential books on poker tells and host of the People Who Read People podcast—joins The Deductionist podcast for a wide-ranging conversation about what we can and can’t learn from human behavior. Drawing on his years studying poker tells and consulting for high-stakes players, Zach explains why reading behavior in structured games like poker is fundamentally different from reading people in real-world situations like interrogations, negotiations, or everyday conversations. The discussion explores why nonverbal behaviors are almost always far less informative than what people say (and what they don’t say), why we can be drawn to overconfident behavior “experts” who promise certainty in uncertain situations, and how context and environment can dramatically change the meaning of behavior. We also discuss why some law enforcement professionals claim that understanding nonverbal behavior is hugely important in their work, while others claim it has close to zero impact. Sometimes, people are talking past each other, and thinking about entirely different aspects of behavior. 

Episode links:

Resources mentioned in or related to this episode: 

TRANSCRIPT

Zach Elwood: “The other thing about games and sports that’s a really important difference between interrogation rooms is that you can actually act on information that’s far from 100% because you’re in such a low information environment where you’re often on the fence about decisions, where it’s like an interrogation room, you’re not gonna, like, make a sudden shift to the whole investigation based on, like, a vibe about something, right?… When people have asked me… ‘What do you recommend for reading people in the real world?’ … I would just focus on books that help you understand what they’re saying and make logical deductions about what people are saying. Most people are barely focused on the deductions of what people are saying… Why would you focus on the most ambiguous and least reliable source of information? But that’s the thing… it’s a very sexy idea that we’re going to read the behavior… It’s not as sexy to be like, ‘I’m gonna think about what they’re saying and actually make some logical deductions.’ It’s much sexier to be like, ‘I’m going to look at the twitch of their nose and read them.’”

Zach Elwood: Hi I’m Zach Elwood, host of the People Who Read People podcast, which you can learn more about at behavior-podcast.com. What you just heard was a clip from The Deductionist podcast. The co-hosts invited me on to talk about reading behavior, and I’m resharing their episode via my podcast, because I enjoyed the talk. If you don’t already know, I’m a former professional poker player and the author of some respected books on poker tells, which have sold more than 48,000 copies and been translated into eight languages. In this episode, the hosts and I talk a good amount about the differences in trying to read behavior in game scenarios versus non-game scenarios, which I think is an important but barely examined point in this area. 

Other topics include: 

Why reading people is much harder than many self-described behavior experts make it seem. 

Why nonverbal behavior is almost always much less informative than the things people are saying. 

How our craving for certainty makes us vulnerable to alleged “behavior experts” promoting exaggerated ideas about behavior 

Why do some law enforcement people speak as if behavior is very important in their work, while others say it plays basically no role in their work? What accounts for the very different ways in which people can speak about the importance of reading behavior?

A little bit more about this podcast and its hosts. 

The Deductionist podcast is hosted by Ben Cardall and Bob Pointer. The easiest way to find the podcast online is by searching for The Deductionist. 

Ben Cardall is a private investigator, competitive memory practitioner, TEDx speaker, and author of the book “The Monographs: A comprehensive manual on all you need to know to become an expert Deductionist.” Through his company Omniscient Insights, Ben works with organisations in security, investigations, HR, and leadership development, building observational and critical thinking capability. Learn more about Ben at his site omniscient-insights.com

Bob Pointer spent 30 years with the City of London Police, including 26 years as a detective engaged in both overt and covert operations. He then spent five years as a specialist lecturer within the Centre for Investigative, Security and Police Sciences at City University London. He has worked as a consultant in the UK and internationally, promoting the concept of behavioural intelligence across sectors including security, sales and human resources. Learn more about Bob’s Behavioural Intelligence Academy at bi-ac.com. 

You can follow both Ben and Bob on LinkedIn, also, where they post observations about investigation- and behavior-related topics. 

Okay here’s the talk I had on The Deductionist podcast.

Ben Cardall: And there we go. Welcome back to another episode, my lords, ladies and gentlemen. Thank you for tuning in. Thank you for stopping by and lending us your ears this evening, this morning, whatever kind of time it is wherever you are. Um, Bob, how’s it going, sir? Are you well? Are you melting? Are you surviving?

Look at me, I need guttering already. This is ridiculous.

Bob Pointer: Yeah, it is a bit warm, but, uh, yeah, I’m fine. Um, yeah, it’s gonna get warmer tomorrow. That’s the only thing to look forward to.

Ben Cardall: Yeah. Well, with, with that in mind, I’m, I’m not gonna f- uh, spend too long on our usual meandering banter. I’m gonna get straight into this because I’m quite excited to do so.

Uh, uh, l- ladies and gentlemen, we have a real treat for you this evening, um, or, or this morning. Uh, I’m, I’m in England. It’s the evening. Forgive me, it slips out. Um, we have- 103 million possible- … uh, uh, a very special guest, Zachary Elwood of The People Who Read People podcast and infamous poker player, writer, author, and studier of human behavior on all fronts.

Ladies and gentlemen, please welcome Zachary Elwood.

Zach Elwood: Yay,

Ben Cardall: the crowd goes wild. Woo.

Zach Elwood: Hi.

Ben Cardall: Uh, thanks for joining us, sir. Thanks, guys. Appreciate you stopping by.

Zach Elwood: Thank you.

Ben Cardall: Um, so, uh, I, I, I think it is that, uh, uh, I mean, everyone who is here will, uh, that, that follows the channel will already be well aware of the podcast because I’ve been talking about it on most streams for, like, a few months anyway, um, uh, on, on some of the membership ones as well.

Um, but one of the things that we rarely get to talk about, uh, uh, because there’s not a lot of bleed over, and you’ve brought the bleed over, i- in, is, is the game of poker. It, it is, it is, it is such a, from my minimal experience as a player, it is, it is such a wonderful opportunity to, at times, quite literally put your money where your mouth is when it comes to the understanding of, of human behavior and the certainties that come off from the table or lack thereof, uh, and the, and the focus on how that’s kind of processed upstairs.

So I wonder if you could, uh, uh, start by telling us what it is that you find, uh, uh, as a, as a study lesson from the poker table that maybe no textbook could ever teach you, no YouTube video could ever teach you. What is it about the poker table that holds such, uh, connection for most people?

Zach Elwood: Oh, uh, well, the thing that’s always interested me, I mean, I’ve been into poker since I was in high school, and then in college I was Got really down the rabbit hole of it and was, I was setting up games in college and such and- Yes

taking my friends’ money and, uh, buying a lot of books online. This was back, I’m pretty old, so this was back, you know, uh, 19- 1990s, you know, late 1990s. Um- Yes … but I’ve always just loved the psychological element of it. Like, I’ve … I like that more than, you know, the known information games like chess. I liked, I like the fact that there was an element of the psychology and the reading- Yeah

people and thinking through, like, what do they think, I think, they think, the, uh, kind of levels of, of, you know, thinking even though you can easily get lost and when that goes too deep. But, um, yeah, there is that human psychological intrigue of the game that, uh, keeps you captivated, and then it’s just a fundamentally complex game just from the game theory optimal perspective too, which adds, that’s a whole nother- Yeah

super complex area. But the combination of those two things is really interesting, yeah.

Ben Cardall: 100%, love that. Um, uh, uh, it also lends itself, uh, uh, uh, uh, whether you a- agree or disagree, i- in, in terms of the impression that film and TV gives you about the capabilities of things that can and can’t be done at the poker table, just like film and TV and those who gain a YouTube channel will, will sort of put out their own, uh, uh, uh, ethos or interpretation about what can and can’t be done with the study of behavioral analysis.

So what, what’s, what’s been some of your experience around that type of thing? What type of silliness have you heard that can be done at the poker table?

Zach Elwood: Oh, yeah. There is, uh, there is, as with behavior in general, and sorry about this background noise. I don’t know if any of it’s- No worries. Good … coming through.

There’s some construction in New York City, which there always is. Uh, but the, um, yeah, I mean, one of the big myths is, like, in, in, in, uh, media and film and TV, poker’s, poker is, uh, often depicted as, as tells playing a big role, right? Mm-hmm. And there’s always gonna be some- something super obvious, you know, like in Rounders, the movie Rounders, there was- Yeah

John Malkovich cracking an Oreo cookie. You know, that was a big, uh, big reveal for his tell. Um, but in general, yeah, the, I think in general the, the common, uh, view of it is that tells play a big role in poker and that it’s a lot about reading people. And, you know, the analogy there i- is obvious too with, you know, reading people, uh, i- in the general behavior space too.

A lot of people have, like, way exaggerated ideas about what’s possible. By and large, you, you will sometimes see very obvious tells in poker- Of course … but by and large, if you’re playing experienced players, it’s pretty hard to get a read and you can go, you know, hours and hours without basing a decision on a physical thing, right?

Yeah. Like, it’s mostly about the strategy. The strategy is where most of your money is made, but if you’re good at reading tells, you might add a little bit more to that by making an occasional good read, and if you’re playing- quite amateur players, they might have even more obvious reads. But yeah, by and large, the, uh, the mainstream perception is that tells play a huge role in, in poker, right?

Ben Cardall: Yeah. Love that. Love that. Nice to get some experience from the front line of someone that’s been immersed in it for so long. Feels like I’m sh- I’m yelling into the ether for so long. Bob, what, what have you got?

Bob Pointer: Yeah, I, I was gonna come in and, uh, you probably saw a post I put on this morning, Zach, and I tagged you into it, is, um, this thing, um, around behavior.

You know, Kurt Lewin came up with an equation for behavior, and it, that it equals how a person functions in an environment. And, um, in a lot of, um, shall we say, the lesser scientific versions of people reading people that you may see online, they never seem to mention the environment, or in a lot of instances not even mentioning the context.

Um, it got me thinking about is it better to have… Uh, because poker is a high-stakes situation, uh, and it’s a, a prolonged high-stakes situation, whereas in, uh, in the real world you may come into very short, high, high stakes encounters. Um, and there’s a lot, a lot of noise around. Um, and is there a lack of noise in poker, and does that make it easier or harder to tell it, or is the noise just different noise?

Zach Elwood: Yeah, I think it’s a really good question because, I mean, that’s what’s… That’s something I’ve been thinking about the, the last few years is the difference between game environments and non-game environments. And, and to me there’s just such a, a huge difference i- in, in so many ways. So for example, in, in games you have form…

You know, and I’m including sports in there too. You have formal rules- Mm … that involve, like, very granular and discreet actions that you have to do. You know, in poker you, you have to do things by certain rules. You have to place bets. You have to pay attention to cards on the table. You have to do various things.

There’s various rules. So it’s a very formalized environment, which means… And that’s a, that’s a much more constrained, uh, less noisy environment than, say, an interrogation room when you’re… You know, you can talk about anything and it’s not even clear, you know, what the motivations might be at any given time.

You, you don’t… It’s hard to know what’s, what’s on somebody’s mind at any, any given time. But I think the interesting thing about the games and the sports, it’s like, it’s very, it’s very formalized. There’s even, you know, getting to the tells of, like, attention for, uh, uh, you know, paying attention and focused on certain things.

You know, for example, like, even chess, a complete information game, you can get a sense maybe if somebody’s staring at a certain part of the board, you can tell that they’re focused on that, that something, right? Right. Right. That’s like information theoretically, and you’d be like, “Oh, maybe I should- Pay attention to that part of the board, so you don’t wanna make it obvious where you’re staring.

But that, that kind of thing has a little analogy to, like, interrogations, right? It’s like, this is… So that’s what I mean, like, there’s all these granular kind of rules and actions that mean that, uh, you’re, y- you can more easily find clues about… And, and the same situations keep coming up and, uh, that’s, again, that’s not to say that things are easy to read necessarily.

It just means that sometimes you can get some clues that may be, you know, far from 100%, but may be still actionable. And the other thing about games and sports that’s really important difference between interrogation rooms is that you can actually act on information that’s far from 100% because you’re in such a low information environment where you’re often on the fence about decisions, where it’s like an interrogation room, you’re not gonna, like, make a sudden shift to the whole investigation based on, like, a vibe about something, right?

It’s like you’re pro- you might follow up- Yeah … with some questions or something, but, like, there, you can’t make, like, base big decisions on, on reads, whereas, like, in games and sports you can because you’re so often on the fence in var- in, in various spots. So yeah, I, I, just to say there’s so many… And I think it’s interesting ’cause that’s, because that’s something that’s rarely discussed is the role of, like, the environment and the- Yeah

the factors that, that are applying to people there. Yeah.

Bob Pointer: Yeah, it’s, it’s a fact. You, you, you know, you, if you… And, uh, I hear it a lot, I work with people in the, you know, motor industry, and they go to shows, and they may meet someone at a show, and they’re very, uh, agreeable and they have a good chat, and then they arrange to meet in their business and they meet a different person.

Because you’ve changed the environment, there, there’s now stakes involved, et cetera, et cetera, whereas, you know, at the show it’s just a show. And, uh, I think that is something that’s overlooked a lot in no matter what we do. And we tend to focus on high stakes, but actually the, the better way, in my opinion, the better time to read people is when they feel comfortable.

You get a better read of them-

Ben Cardall: Right …

Bob Pointer: uh, where there is no stake, you know, where the stakes are a lot lower, uh, whether you are just in a conversation with them. Um, how do you feel about that?

Zach Elwood: Yeah, I agree. I, I, I think, uh, I mean, part of the thing I’ve been thinking about recently is like, I think, I think some people, as we know, some people are way too, uh, will promote the idea that behavior, you can do a whole lot with behavior.

They exaggerate the importance of behavior, but I think there’s also people that kind of minimize the idea that you could, uh, you know, get valuable reads. Mm. And I think that, that comes down to, like, the, a lot, some of those people are reacting to the people that promise too much with behavior. So it’s like, it’s like a lot of things.

There’s like this area where you can get, uh, you know, some, some valuable reads sometimes, and whether it’s actionable or not, uh, actionable or not depends on a lot of things. But yeah, I agree with you. It’s like we can get many valuable reads about people that can help us understand how to approach them or, you know, how to connect with them better or, or these kinds of things.

And I do think that the situation and, and the factors around them play such a big role in how they act. You know, the, the Traitors is a good… That show, The Traitors is a good example- Yeah … where the, the, people were using a read, I, I watched the second season of the British one, where people were saying like, “You don’t act the same way you acted that first day we met.”

And it’s like, that’s a totally different environment where you’re trying to be- Yeah … the most social person you can be, and the game hasn’t even started yet, so people are, like, much more friendly. And they’re like, “You’ve changed.” And it’s like, well, of course they’ve changed. It’s like the game’s started and their n- and their, and their true self is coming out more.

Maybe they’re not as social as they were on the first day, you know? Yeah. So it’s like the, there’s all these, like, contextual, uh- Yeah … factors that people are… If you, if you don’t understand that, you might make some bad reads of people. Yeah.

Bob Pointer: Yeah.

Ben Cardall: Uh, I mean, to, to, to the overstatement, uh, of behavior, uh, but people, uh, need a, a, a, maybe an accessible example sometimes.

How often do we hear, you know, like of the, of the dutiful buttoned-down husband at home, the second he goes out with the boys or the lads, he detonates and goes a bit mental? You know, the, the… There’s the kind of trade-off where the, uh, um, you know, the, the environment and the, the people therein certainly have that kind of interaction in the poll.

I just wanted to come back to the, the overstatement a- around what can be done with behavior. You know, the, the Mehrabian breakdown of the, uh, com- communication is this percentage of, of behavior, and I’ve heard silliness like it’s, it’s 90%, it’s 60%, it’s 70%. But like whatever kind of percentage you hear, if you learn to think about those numbers, you’re saying, okay, you could watch a film in a language you don’t speak, and from the behavior have 70% of the plot.

I mean, it’s, it’s, it’s silliness that way. Yeah. So it, it kind of sounds like what we’ve been saying so far is that, yeah, behavior is, i- is a, is a tool that we can use to learn, but it, it, it is equal if not more required to, to take care of how you think about the material and how you, uh, how you cultivate a, a, I don’t know whether you call it a mindset or a way of thinking or a process or, or, or whatever it is.

How important is that to, to the work that you do? Uh, whether that be at the table, uh, the investigative work or the analysis work that you’ve been doing since in terms of how you think about the material therein.

Zach Elwood: Hmm. Um, huh. Could you, uh… Could you maybe restate it in like one sentence? ‘Cause I, I feel- Sure … like I’m not totally getting the, um- Sure.

Ben Cardall: So-

Zach Elwood: The question. Yeah

Ben Cardall: We, we are, we are creatures of mood as, as human beings, and that affects how we think about information from… I, I can’t do a single sentence, just to put that out there.

I’m, I’m ter- Sorry I’m terrible.

Zach Elwood: Sorry to do that. No, no, no. I, I think I got your question, but I just wanna make sure.

Ben Cardall: No, no, safety first. I’ll use, I’ll use 12,000 words where, like, six will do. It’s, uh, I’m… It, it happens, I’m sorry. Um, but, uh, uh, so i- if we, if we, uh, uh, sit down across from a player that maybe we think he’s a bit cocky and he’s a bit of a show-off, is that gonna affect how we are, are- Oh

interacting with the information honestly? Uh, if we maybe sit down a- across f- uh, uh, from the, uh, from the, uh, the interview table and we are maybe tired or we maybe we don’t know enough about the person, is that then gonna affect how we think about the reads and the information that we take from that situation?

Zach Elwood: Yeah, and I should say, you know, to be clear, I’m not, I, I’ve, I have not done i- interrogations or anything like that. Like, my investigative work has just been, like, open source, uh, digital investigations. Still- So I can really only speak to the- Yeah, of course … the poker stuff really, and to, like, observations, like thoughts, random thoughts I have from observing other things.

But I’d say, I’d say for me, by and large, I mean, people talk about, like, the, the personalities of the people at the poker table, and that, I think it d- can definitely play a role. But I think by and large, you’re still gonna watch for some of these common sources of information, you know? Like, things that keep, that are just common amongst general population player pool, and you’re mainly just gonna be like, “Is this person…”

You know, first of all, uh, do they, do they vary their behavior a good amount? Because that’s a, that’s a glu- a clue in itself that, like, they’re imbalanced in some way. Like, are, or do they have a lot of, like, behavioral tics or movements or whatever it is- Yeah … from hand to hand, and it’s like, ’cause you’re n- you’re, you know, if somebody’s, like, completely stoic and not giving any- anything away, they’re probably not a good person to study.

So first you have to be like, “Is there some information that I might be able to glean here?” You know, are they staring one time in a hand at their opponent when they bet, and are they, you know, like, looking down another time when they’re, when they bet, right? Like, so looking for the, the variations. Um, and I di- I think while there can be, you know, personality things that play a role, like for example, a cocky person, a kind of aggressive person might be more likely to stare at someone when they’re bluffing- Yeah

versus, you know, most people I think do not do that. But I think, uh, by and large, you just, it comes down to, like, watching them and seeing what you find, and not, not making any assumptions about, like, this personality type’s gonna do this. ‘Cause I do think it, yeah, getting back to the complexity of behavior, it does, so many things, you know, vary so much, and there’s so many- Mm-hmm

factors at work that it can be hard to be like, “Oh, this person’s gonna, gonna be like this,” you know?

Ben Cardall: Uh,

Zach Elwood: yeah.

Ben Cardall: Yeah. I mean, I, I, I, I, I, I agree. The, the, the nature of, of how complex understanding behavior is, uh, is, i- It’s, it’s connected to how easily you wanna ratify any ambiguity that comes up around it.

Like, the- there, there are s- there are certain polarizing figures, uh, uh, that as soon as they are mentioned, people immediately form some kind of, some kind of view or opinion. Uh, if, if somebody mentions a, a mood or a quality that they don’t like, it’s already addressed towards a, a, a kind of a viewpoint or opinion about what that behavior means within the context.

So what, what, what I take away from conversations like these, and maybe, maybe Bob has some thoughts on this as well, that it’s, that it’s very important as a, as, as an operator, whatever situation you’re in, whether, you know, you’re on a, on a first date or, or at the poker table, or you’re selling a car or whatever it is, to make sure that, uh, that as you said, the, the formulation of those, those opinions, those, those, those beliefs, those, those, uh, ideals too early on without the proper kind of evidence beforehand, uh, too often do we ju- jump to a conclusion and then almost kind of backward rationalize our decision based on conforming to our own ideas so we don’t have to deal with the p- you know, the horrid potential of being wrong.

Zach Elwood: Mm-hmm.

Ben Cardall: You know?

Zach Elwood: Mm-hmm. Yeah. You can make, you can make some bad assumptions, for sure. And I should say too, like I always go to my, my way to emphasize, it’s not like I think I have the one… You know, I, I, I don’t, I don’t think I’m, like, necessarily the best person in the world at reading tells. I think what I say in my books is, like, I think there’s many ways to approach reading people, and other people might have different things that they clue into that I might not be looking at.

I know sometimes when I’m studying footage or at the table, it’s like I’ll be like, “Oh, I haven’t even looked at that, that aspect of their behavior. I didn’t even think about it, but now that I’ve clued into it, it’s kind of interesting,” uh, or I see something. But just to say there can be many things, you know, I’ve always been very humble about, like, there’s many, many ways to study people-

Ben Cardall: Yeah

Zach Elwood: and I might not be focused on the best things at any given time, or I might not be, uh, there might be other things people notice that I don’t notice and these kinds of things, yeah. 100%.

Ben Cardall: Mm. Very stoic.

Bob Pointer: Yeah, the, the, um, things that I was just gonna mention is, um, when you see people talk about reading behavior, they focus, in my opinion, too much on micro behaviors, which I should even think that in the poker environment, micro signals are very hard to read.

Zach Elwood: Mm.

Bob Pointer: W- and it seems to me be counterproductive when there’s so many macro signals that you can actually hang your hat on. And, um, I don’t like the word baseline because people have misused baseline and have made it something it’s not. So I talk about that all individuals are individuals, and they’ll have their own repertoire of behaviors that they’ll, they’ll use.

And if you watch them over a period of time, you’ll be able to see what are those behaviors, and then you can, you can spot ones that are new and only seem to come up in… And then you’ll be talking about the ABC of behavior analysis. You know, what you see, what was the antecedents, what come be- came before it, and what was the consequence of it.

And once you know those three, you can more or less get a better read. It won’t be 100%, but then obviously if you see those… But what’s your thoughts on this sort of- Um, phenomenon, if you wanna call it that, of everyone’s looking for micro, micro- Yeah … this, micro that. I don’t think that that’s a, a good way to use your energy, personally.

Zach Elwood: Yeah. No, I, I, it’s something I’ve been thinking about, uh, recently because I’m working on this book, which is gonna be my effort to kinda sort out a lot of these questions that I have been struggling with myself. It’s like you’ve got these, yeah, these guys trying to read these, like, very small micro movements and stuff, and it’s like, yeah, I, I, I don’t think there’s, barring a few outliers, I don’t think there’s much to find there, especially because if we’re talking about, if we’re talking about real world, um, you know, interrogation settings, again, like separating it from the game, uh, scenario, I’d s- or even in the game scenario, yeah, to your point, it’s like I, I think it’s much more useful, uh…

Well, to give a specific example, I’ve been working with this high stakes poker player, can’t name him, uh, he doesn’t wanna be named. W- but we watch footage of streams, live, uh, poker streams, recordings that feature some of his opponents that he plays against sometimes. And yeah, when we find something useful, it’s usually not just a micro movement.

It’s like a f- it’s, it, it’s a, it’s a meta level thing of a, an aggregated series of things, or it’s multiple of the same behavior, right? So just to say the, the, the more granular and, and small and micro a thing it is, the less useful it is. The more you can, like, piece together a few clues that, like, point in the same direction, so like an aggregated thing, which to me, y- I was reading Tim Levine’s book, Duped, which is just a- Yeah

great book, and he talks about- Yeah … the difference between demeanor, which is kinda like this meta level thing of, like, how, how you present, how you might be described as being presented at some meta level. You know, like, you know, in an interrogation, is somebody, like, more aggressive seeming? Are they more anxious seeming?

Are they more controlled and smooth seeming? Like, these kinda demeanor related things. And like, yeah, that kinda thing, this meta level thing is, is so much more, um, yeah, meta level or aggregated is so much more meaningful to make a read. It doesn’t mean you’re always gonna make a read, obviously. It just means you’re much more likely to make a read than all these, like, focusing on, like, oh, his eyebrow went up or went, looked to the left, or like, you know, they did a small mouth movement at that moment, you know?

Um, but yeah, I should say too, it’s like sometimes you do You will occasionally get the micro movement in poker specifically, I think because it is this formalized environment where it’s like somebody’s making like a face that’s very associated with uncertainty- Mm … even for a second where they like make like a, um, you know, furrowed brow- Mm-hmm

before they bet, like looking upset even for a moment. Those can play a role. But just to say- Yeah … in, in real world and, and game scenarios, usually it’s like the more aggregated, uh, meta level stuff.

Bob Pointer: Yeah. Yeah, I was, uh, working with some people and, um, when we do training, they look at videos, but not videos like off YouTube.

We’ve recorded conversations and they look at them, and one guy was trying really hard and he came up with some things, some micro things that he’d seen, and I had to check back later and he was actually right, but he’d missed all of the cues that were there that we’ve, you know, that were so obvious there because he was concentrating too much on seeing these micro things.

Zach Elwood: Mm.

Bob Pointer: And I think we can… And, you know, it’s the bias, isn’t it? Uh, it’s a form of bias, uh, looking for w- you know, what’s, what’s… They think that there’s a hidden message here and they’re looking for it, whereas the reality is there in front of them if they just open their, their lens a little bit and made it wider.

And, uh, because, um, I can’t remember who said it, but you know, we’re n- we’re always on transmit. We’re always transmitting something, and, uh, most of it is easily recognizable, but we tend to focus on trying to find what isn’t because we think that’s more important. Yeah.

Zach Elwood: Well, that’s another, uh, I think that’s another…

The thing that I’ve been trying to sort out the last few months is, like, why do some people, including in, you know, some law enforcement people, people will say, “Oh, I think behavior is super valuable. Nonverbal behavior is super valuable.” And some people will be like, “No, I think it’s completely useless. I don’t use it.”

And I was trying to sort that out, but I think there, there’s a way that some people are talking past each other- Mm … in a few ways, I think. It’s like, A, most of us are, like, reading people’s behavior every day in- Mm … like a social sense. It’s like reading if somebody’s anxious or not, or, you know. So that, that, that helps explain why even some law enforcement people will be like, “Oh, it’s very valuable,” because they’re, they’re thinking about, they might be thinking about times when they just read, like, for rapport purposes, like, “Oh, I’m, I, th- this, this person’s not at ease,” you know?

And like, whether it played a role or not, it, it might’ve hel- it, it might’ve helped them adjust their approach to that person or whatever. So but that’s a far cry from like, “I’m gonna read them bec- to, to know if they’re lying or not,” right? Or know that they’re guilty. So it’s like these two dimensions of, like, the more social aspects which we do every day, and then like- Mm-hmm

the more, like, reading deception things, which is, like, very hard to do, I think, in, in a, in real world, uh, or, or anywhere, uh, spots because it’s a totally much harder because, you know, as we know, it’s high anxiety spots. Yeah. So- Yeah … uh, people can act a wide range of ways, including, you know, innocent people.

But that, I think that’s one of the ways that people talk past each other is because, yeah, we’re reading people every day, but that doesn’t mean we’re gonna, like, be able to tell if somebody’s lying or not i- i- in any sort of- Yeah … easy way from this stuff, yeah.

Bob Pointer: Yeah. Uh, just one thing before Ben is that, um, and that’s where we’ve got caught up in it.

Um, it shouldn’t be about looking for deception because as soon as you do that, you’re biasing yourself anyway.

Ben Cardall: Yeah.

Bob Pointer: Um, it should be just about building, uh, an environment, uh, a comfortable environment where that person’s, um, defense mechanisms maybe drop a little bit, and then it would be more macro when you saw those changes because you’ve got that connection with them.

What about you, Ben?

Ben Cardall: I, uh, uh, agreed. Agreed. That’s why I was, I was maybe cackhandedly trying to get to it earlier. Like, the, the way you think about your actions, um, it directly influences how you process information. Like, th- those, those two, uh, uh, law enforcement guys, “I only use human behavior,” “I don’t use human behavior,” both decisions arrived at through the, the di- digesting of information that came to them through behavior.

Uh, you know- Mm … it, it’s, it’s the, it’s the, the informative process around that helps you decide what you’re gonna do with it. And maybe, uh, and I say this not knowing what the answer is, if there even is one, maybe it’s, uh, uh, in reference to what we were talking about earlier in terms of the, the need for individuals to, to, to ratify ambiguity.

Like, our, our brain is just trying to do us a favor and stop us feeling discomfort, you know? So maybe it is that if we put all our, all of our eggs into the, the non-verbal communication basket or, or to the tells basket or to the deception detech- detection basket or whatever it is, it, it is, it is a vain attempt, innocent to some, capitalized on by, uh, uh, less than, uh, moral individuals, let’s say that.

Um, but to try and find something that, that works to journey through that environment so you can walk away with something. Maybe it’s, maybe there’s something to do with that kind of ambiguity there

Zach Elwood: Yeah, I think people really like certainty. We don’t like- Mm-hmm.

Ben Cardall: Yeah …

Zach Elwood: uncertainty. I think that applies in, in so many areas, and we’re, and we’re drawn to people that say that they can help us navigate these stressful uncertainty, uh, uncertain, ambiguous, ambiguous areas of our life or our job or whatever it is.

You know, we, we crave that certainty. Yeah. I think that’s where there can be, like, a kind of a cult-like thing that creeps in there because we, we want that certainty, and then somebody who tells us they have some certain thing about s- even, even some small domain-

Ben Cardall: Yeah …

Zach Elwood: they can easily grow into si- like, a cult-like figure because they’re, they’re like, “Oh, we’re…”

And then, then I’ll… While, while I’m at it, I’ll give you some certain takes on some, all these other areas, too, you know?

Ben Cardall: Mm. Yeah.

Zach Elwood: Yeah.

Ben Cardall: It’s, um- Yeah. I, I

Zach Elwood: know- So- I’m talking about Chase Hughes here. I might as well just, you know- Yeah, yeah … talk about the devil. Just to be t- just to be transparent. He pulled back the curtain.

Bob Pointer: I, I didn’t think, I didn’t think we’d get, we’d get through 45 minutes without mentioning him. Um- Yeah,

Zach Elwood: we gotta, we gotta name-drop him.

Bob Pointer: Yeah. He deserves it. I, I, um, I, I would… I’m sort of ambivalent, but I would say that, um, I would describe Chase Hughes as someone who has grifted for years, and I use that term deliberately because he is a grifter.

And he’s not the only one. There’s loads of them. They play on their background. Um, not everyone who’s been in the FBI is suddenly an expert in body language, just like no one, everyone in the police in the UK is an expert in body language. In fact, um, I, I fell into the, the, the, the category of we never did any work on non-verbal behavior.

Ours was all on words, ’cause words are evidence.

Zach Elwood: Words are, words are the most important thing. Yeah. It’s like that- Yeah. I mean, yeah. When people have asked me, ’cause I, we work on Poker Tells and I do my podcast, I’ve had many people ask me, like, “Oh, what, what do you recommend for, you know, reading people in the real world, the non-game world?”

You know? And I’m like, I, I would just focus on books that help you understand what they’re saying and, like, make logical deductions about what people are saying. ‘Cause, like, most people are just, like, barely focused on the deductions of what people are saying or what they’re not saying or- Mm … you know, the- these kinds of things about just analyzing what people are saying.

It, it’s like, it’s like why would you focus on the, the most ambiguous and least reliable source of information? But it, that, that’s the thing, getting back to it, it’s like that’s a very sexy idea is, like, we’re gonna- Yeah … read the, read the behavior. It’s not as sexy to be like, “I’m gonna think about what they’re saying and actually make some logical deductions.”

Like- Yeah … that’s not as sexy. It’s much sexier to be like, “I’m gonna read them and just s- get, look in their eyes or look at their twitch of their nose and read them.” That’s a much more exciting, sexy idea. Yeah. Right?

Bob Pointer: Yeah. I, I get that. And, um, yeah, uh, and, uh, well, yeah, the words, I mean, y- have you heard, have you read Elizabeth Stokoe’s book, Talk?

Zach Elwood: Yeah, I had her on my podcast actually, yeah

Bob Pointer: Yeah, she’s, she’s very good. Um- Yeah … and that, that is ’cause she uses sort of everyday speak. And I think when you, when you come down to it, people in this field who are what I would c- I would class as experts, um, uh, always, don’t, never talk about deception detection.

It’s much easier to see what that person’s truth is, and that truth may not be your truth. Um, and that’s when you go into an interview with someone, if there’s stakes involved, you’re looking at it from your perspective and they’ll have their perspective, and the stakes are in the middle. And what you have to do, in my opinion, is, is find a way to get a commonality of perception.

I wouldn’t say empathy, ’cause I don’t think if you’re with a serial killer you can get empathy with them, but you can get a commonality of perception where I’m not here to nail you to the wall. Um, and if you wanna talk, you can talk. And I think, um, so you just need to know what their truth looks like, not whether they’re lying or not.

That will come out, I think, in the course of what you’re doing anyway-

Zach Elwood: Mm-hmm.

Bob Pointer: Mm-hmm … if you’re doing your job properly

Zach Elwood: Yeah.

Bob Pointer: I mean,

Ben Cardall: a- agreed. Uh, a- a- a- agreed. It, the, the, the more we, the more we talk about, uh, human behavior and its, and its frailties, I’m not even sure if that’s, that’s the, that’s the right word for it.

Um, it’s, it’s– it makes sense for us as operators in whatever field we’re in, whatever field it, to know what works and why, and what doesn’t work and why, because that, that’s, that helps you to understand the, the clarity of the information that you’re, that you’re reviewing in, in that, in that particular situation.

Dr. Richard Paul from the, the Foundation for Critical Thinking has nine standards of all thought, right? O- of, of which th- the main three, the big three are clarity, precision, and accuracy. And if we’re not dealing with that with our, with our own kind of technical p- specifications, then we can only be filtering everything through some kind of bias, through some, through some kind of situation.

Um, but I, I, I, I, I wanted to ask, though, specific to, uh, uh, the, the, the poker table and the, the maintenance of, uh, of, of good observation technique, whatever the right word is, is for that, uh, uh, relative to how you’re processing things up here and the, the need for the individual to have that kind of ease of, “I’ve seen him cover his cards in this way, therefore it means…”

You know, have that kind of silliness that, that, that abounds in that kind of situation, so that when people start to, you know, they put their, they put their glasses on, or they put their hats on, or they put their shiners on, or whatever it is. Uh, uh, is that largely a, a tactical move on behalf of the other players in your experience?

Is that their best to try and get you thinking, “Oh God, he’s gonna be unreadable now because I can’t see anything”? Uh, is it ch- changing the emotional stakes of, of how you process the situation?

Zach Elwood: Yeah, I think, uh, I mean, there’s definitely, uh, players that will wear certain clothings, including, like, you’ll see sometimes in high-stakes poker tournaments, people will be wearing scarves to cover up their pulse, you know, so you can’t see their- Mm

neck pulse.

Ben Cardall: Gotcha.

Zach Elwood: So people definitely do those things, obviously the glasses. Um, I think it, you know, uh, I, I, I think it all depends. Those, those can be justifiable things. I think, um, there are reasons people do that because they, they might know that they might have some imbalances in, in terms of, like, getting more-

Ben Cardall: Mm

Zach Elwood: getting the neck pulse pumping more when they’re bluffing or whatever it may be- Yeah, yeah … you know. Uh, or, you know, um, tenser looking eyes when they’re bluffing, right? That, uh, ’cause eyes are a big– The quality of the eye movements can be a big tell, um, can be, can be a reliable source of information for a lot of people.

Uh, but yeah, I, so I think there’s good reason people do that. And I al- I also think, though, getting back to, like, the interplay between people, it’s like when you, when you do that, you make the game more serious and make other- Mm-hmm … people play better too, right? ‘Cause they’re, you know- Gotcha … it’s like- Mm-hmm

so having a lighter, uh, demeanor can, can be better for, like, fostering a more fun- Mm … atmosphere, right? Like, I, I never wanted to wear sunglasses at the table ’cause I feel like people would be like, “Oh, he’s super serious, I’m gonna play super serious against him,” right? Yeah. Gotcha. So, like, e- every- everything you do in, in defense mode can have a, can have a, uh, can have a, a result, a resulting effect in how other people behave to you.

But, um, yeah, I think it’s understandable why people do that. But I, I also like to say, I, I tell people too, it’s possible to be way too scared about being read because by and large, I think, A, like I said, it’s, it can be for– If you’re making a concerted effort to be unreadable at the poker table, you’re probably, you know…

A- a- and if you know a bit about the common ways that information can leak out, uh, you’re probably gonna be pretty good at being unreadable. And I’ve had people tell me that, like, reading my books was mainly useful for defense because they realized that they were doing one or two small things that leaked a little bit of information.

Mm. So it was mainly useful for, like, ensuring that they were shutting down a f- you know, the, the leak some information. Mm. Uh, and yeah, so by and large, uh, a- and then, then B, you have the fact that most people, most poker players, even most good player, poker players aren’t really trying to read you that much.

So it’s like, it’s possible to be, uh, too paranoid in the same way that I think all these, you know, alleged behavior experts can make people overly paranoid about like- Yeah … “Oh, what am I giving away?” It’s like, no, you’re, y- you’re, you’re fine. You’re probably not g- giving away much at all because these guys are exaggerating what you can do with these things, so don’t, don’t be too worried about, like, being soul-read, as we say in poker.

You know, it’s, it’s probably not… Th- these people aren’t can’t do that like they, they claim they can do it, right?

Bob Pointer: Yeah. I, I think it’s, it’s every movement is an tell. Every, every aspect of behavior hasn’t got a m- hasn’t always- Mm … got a meaning. You know, we’re always transmitting, but how useful is what we’re transmitting?

It may

Zach Elwood: be- Es- especially in an, a anxiety producing-

Bob Pointer: Yeah …

Zach Elwood: environment. And, and I was gonna say- Yeah, totally … that’s the other, that’s the other big difference between ga- like a game like poker and an interrogation room, is like sometimes in a, if you get a really big poker hand, you can easily feel like ecstatic and be like, feel like, “Oh, I’m crushing this guy,” and you feel, you feel really good.

Like, that doesn’t really have a, a, an analogy to, like, being in the interrogation room. Like, whether you’re guilty or innocence, innocent, you’re not, like, suddenly being like, “Oh, I feel really happy in this spot.” Mm. “I’m gonna win a bunch of money,” you know? Like, yeah, you don’t, you don’t real- you don’t really have those, those swings like you can have in poker or other games, right?

So that’s another difference of an environment or the g- the situation there, yeah. Yeah.

Bob Pointer: I think that’s one thing that a lot of people who are involved in interviewing don’t understand. The, you’re, you’ve got people in a room. They’re, they’re there not by choice. Um, the rooms are set up in a certain way.

The psychological, um, pressure on you is so immense, and then they expect people to be truthful with them. And, and I, and that’s such an an- uh, an analogy. You know, like, um, it’s, it’s so not gonna happen. And, and then, uh, to compound that, because of the, um, the noble cause or whatever of the officer to get his job done, he starts to get angry about it.

And so what happens is that, that cross, you know, ’cause their behavior mirrors your behavior, so they start to get angry back or defensive back. And, um, the whole idea of, um, interviewing is to get a commonality of perception with the person at whatever level, you know, whether you’re just two professionals doing a job, or whether there is some sort of true sort of bond between you, um, as much as there can be in that environment.

Um, it isn’t about being hostile. Hostile doesn’t- That’s, yeah, when you- Get, you know, hostile will just make a person… And we all know people will admit to things they haven’t done just to make it stop.

Zach Elwood: Yeah, when you put it that way, it, it’s kind of amazing that people talk as much as they do, whether they’re-

Bob Pointer: Yeah

Zach Elwood: guilty, guilty or innocent. It’s kind of amazing that you have all this footage of interrogation footage. Yeah. I’m always amazed. It’s like, why do so many people, uh, talk? I don’t, I mean- Yeah … but it’s good that they do, but it’s just kind of amazing that so many people choose to, you know.

Bob Pointer: Yeah. I, I think there’s varying reasons for that, and it’s, it’s something to do with personality and how they feel, you know, how they feel at that time, and how they feel in that

Zach Elwood: environment.

They think they can, if they’re guilty, they think they can manage it. If they’re innocent- Yeah, yeah … obviously they have an incentive ’cause nobody thinks they’re gonna be, like, found guilty for something wrongly usually, you know, so yeah. And it, it makes sense. It’s just, like, you would think the, you would think the bad guys would be like, “I’ve seen enough of these, uh-

this coverage of the interrogation footage that maybe I should shut up,” but, um- Yeah, well- … still, still seems like they talk a lot still, so.

Bob Pointer: Yeah.

Ben Cardall: They can unburden- Ben, anything? … themselves. Yes. Um- Yeah … uh, uh, just, just as we’re coming, we’re coming to our time, it, it’s, it’s kind of a, a, a, about that witching hour where we, where we push for the, you know, the Jerry Springer’s final thoughts on, on, uh, hu- human behavior or, or, or rather the lack of human behavior, um, around, around the, the poker table.

Um, what, what would your final thoughts- Sure. Final thoughts … final thoughts be, uh, uh, on, on the topics from this evening?

Zach Elwood: Um, I, I, if I had to say something that mapped over to, you know, non-game real world scenarios, I, I do think, you know, again, I like to emphasize that reading tells in poker, reading behavior in poker is hard, just like it’s hard in the real world.

I just think it’s easier in the game world. You know, it’s, that, that’s what, that’s what my emphasis, uh, is, is. And I, I think it helps explain why I can be so critical of people like Chase Hughes and, you know, to a lesser extent, uh, Joe Navarro, uh, people who- Yeah … uh, I think try to make big claims about reading behavior and what you can do with it in the, in the real world, and why I can also be interested in poker tells and find them very interesting- Mm-hmm

and actionable, and why you can find me, like, basing a d- a video of me basing dec- a decision on a, a, a, a, a poker tell online, and how I can, like, do live analysis of poker videos, talking about my reads, you know, like with the hole cards covered up. But just to say, I see them as very different spaces. I think that helps explain, uh, why I can talk about them in such different ways, yeah.

Amazing. Bub?

Bob Pointer: Oh, for me, I just think it’s, um, it’s been a pleasure to have you on, Zach, and it’s, it’s gone so quickly, and we’ve gone… not got anywhere really. We’ve, uh, we’ve been talking for hours, so maybe- Do it

Zach Elwood: again …

Bob Pointer: maybe at some time we’ll have to do it again, yeah. Um, I think you’ve just illustrated to us that there is, um, there is another way out there.

There are people out there who are not noisy, who don’t feel the need to say how brilliant they are, that they’re number one or anything on YouTube to get followers, and, um, there are people out there who are doing it. And it’s all about, even with what we do, it’s about stakes. It’s just our stakes are integrity, and some others are monetary, I think.

Zach Elwood: Or we can just all start… We, all three of us can just start calling ourselves the number one behavior experts in the world, you know? Nothing’s stopping us, so-

Bob Pointer: We could- Just …

Ben Cardall: but I’d rather stick pins in my

Bob Pointer: eyes, if I’m

Ben Cardall: honest.

Zach Elwood: Yeah. Just an idea.

Ben Cardall: Totally. Well, we’ll-

Zach Elwood: Thank you guys for having me on …

Ben Cardall: we’ll finish it out Mortal Kombat style.

No, it’s been an absolute joy, sir. Um, so, uh, uh, uh, uh, guys, thanks- thank you very much for, to those that have been, that have tuned in live, uh, as always. Don’t forget that if you are tuning in live, you can get involved. Don’t, don’t feel like you’ve just gotta stand there pass- or sit there passively and watch the entire thing go by, drinking in all of the golden nuggets that are coming your way.

Um, make sure you to- you subscribe to the podcast as well, so we can bring you more episodes like this in the immediate future. And with that in mind, we’ll love you and leave you, and we’ll see- Can I

Bob Pointer: say one more thing, Ben?

Ben Cardall: Oh, sure.

Bob Pointer: One more thing.

Ben Cardall: Of course.

Bob Pointer: Uh, please, please, uh, tune into Zach’s podcast, The People Who Read People Podcast.

And I can say that knowing that once they’ve done that, they’ll realize how crap ours are. But ev- even though that’s, that, that’s the case- … I would, I would say, I would say please do that, ’cause they’re very enlightening. He has some, some great guests on, and in fact, we’re, we’re more or less, uh, following him and getting people that he’s had on ours.

Although our next one is, uh, is a bit different. We’ve got, um, a d- a doctor who’s, uh, started a divorce academy, who’s a s- a forensic psychologist. So, yeah. And that’s one you haven’t had, Zach, so there you go. We’ve beat you

Zach Elwood: to it. Yeah. Yeah. There’s, there’s plenty of fish in the sea. Thanks, Bob.

Categories
podcast

Arguments in defense of the polygraph, with David Goldberg

Polygraphs are a controversial tool in criminal investigations: critics argue they’re too unreliable to trust, while proponents say that, even if they’re not perfect, they nonetheless can play a valuable role in helping uncover the truth. I talk with veteran polygraph examiner David Goldberg (www.executiveprotectiongrp.com), who has conducted more than 20,000 examinations over a 30-year career and who believes that, in the hands of a highly skilled examiner, polygraphs are far more accurate than most people realize. We discuss why he thinks innocent people should see nothing to fear when taking a polygraph, how experienced examiners distinguish deception from nervousness, how hiring processes use polygraphs, and why he sees interviewer skill—not the technology—as the biggest factor in accuracy. David talks about the granular details of how a polygraph examination is conducted, and the strategies he uses. Along the way, we explore the broader question that underlies so many debates about the polygraph and other uses of behavior analysis: when can information that’s less than 100% reliable still be useful for making important decisions?

Episode links:

Resources mentioned in or related to this talk:

TRANSCRIPT

(transcripts are automatically generated and will contain errors)

David Goldberg: “If you know you are… 100% innocent of whatever you’re falsely accused of… there’s nothing wrong with taking a polygraph test… with… a highly experienced examiner.”

Zach Elwood: “But, uh, I mean, surely you would, you would say that you’ve, you’re capable of, of making mistakes. Like, these things are not infallible, right?… my fear, which is like, well, David’s gonna, might make a mistake, and then h- what percentage, I don’t know, of what you, where you might make a bad read, but that would be, you know, first and foremost in, in most people’s minds, right?

David Goldberg: “I will say this. I have never, ever, ever, and I, and I’m proud to say this, I have never passed an individual that should not pass, okay? Meaning false positives, false negatives. And I’ve never failed a person that should never fail…”

Zach Elwood: That was a clip from my talk with polygraph examiner David Goldberg, who operates in Virginia with the business name Executive Protection Group. This is the People Who Read People podcast, with me, Zach Elwood. You can learn more about it at behavior-podcast.com. 

In a 2024 episode, I talked to Leonard Saxe, who has researched the polygraph and is highly critical of it. I thought it would be good to balance that talk out and talk to one or more professional polygraph examiners, to see what they say in defense of the polygraph. This talk with David comes after a recent talk I had with another polygraph examiner, Brad Beeler, who worked for the Secret Service. I like hearing why people believe what they do, and I always find that I learn something. After all, I don’t pretend to be an expert in most of the areas I cover on this podcast; I’m not in law enforcement and am distant from these discussions. I’m always learning, basically. 

I’m someone who would almost never voluntarily take a polygraph. But note that I said “almost never.” After talking to David, and thinking more about it, I can imagine some scenarios where I might decide to take one. For example, if I were in a civil case where actual evidence was in short supply, and I thought that I would likely fare better than an opponent would at a polygraph examination, I would consider it. This would largely be about other people’s perceptions of the polygraph and how I might benefit from the results, and not due to my own perceptions of its value. It would also relate to something David explained to me: that the best polygraph examiners have strong interview and interrogation skills, and so could theoretically testify as to their view of the overall interview results, and not just about the polygraph results.

I also do believe that, even if the polygraph is obviously fallible, I can see that its use as a tool to pressure people to talk can be a good thing. That use of the polygraph can be controversial, of course, but just to say that I can see there are pros and cons there, and why people can disagree. 

I think, as with a lot of arguments about uses of analyzing behavior, the controversies and disagreements around the polygraph aren’t so much about the polygraph itself, but about the foundational question of: when is information that isn’t 100% reliable useful? In some environments, like in low-information game environments, even information that has slightly-above-chance reliability can be highly useful; in other environments, like in investigations where you need to prove someone’s guilt beyond a shadow of a doubt even a clue that you see as 95% reliable might be worthless. 

Talking to David gave me greater insight into the arguments and perspectives of polygraph examiners, so I found it a valuable discussion. And I want to thank David for coming on and sharing his views, especially because he knows that I’m a bit skeptical about the polygraph. 

And there’s a lot I still don’t know about the polygraph: how accurate can it be in the hands of highly skilled practitioners vs less skilled practitioners? What are the trainings and certifications practitioners get and how can they help separate good and bad practitioners? Many practitioners claim to be highly skilled, but what is the objective evidence for that? How exactly is it tested? What exactly are the changes they are seeing in the various measurements… the galvanic skin conductance, the breathing, and the pulse information, that give them clues? I understand that the galvanic skin conductance is considered by far the most useful signal, but how much more useful is it, and how high variance and random is that signal exactly? (on that topic, I have a past episode where I talk with Chris Moyer about what galvanic skin conductance is actually measuring) 

Here’s a little more about David: 

He is an advanced board-certified polygraph examiner with more than 30 years of criminal justice and investigative experience and over 20,000 polygraph examinations. A former FBI task force member, he has testified as an expert witness in numerous state and federal court cases and has worked with organizations including the FBI, NCIS, the U.S. Secret Service, and the Department of Justice. He is the only polygraph examiner recognized by the Navy Defense Counsel Assistance Program as an expert witness for cases involving U.S. Navy personnel. David has his own podcast called Inside the Polygraph. 

That’s just a little bit of information from David’s extensive professional bio, which you can read more about at his Executive Protection Group website, which is at executiveprotectiongrp.com

Okay here’s the talk with David Goldberg

Zach Elwood: Hi, David. Thanks for joining me. 

David Goldberg: Thank you. 

Zach Elwood: Yeah, really glad you reached out to me. Uh, really appreciate you taking the time. Uh, maybe we could start out with how you got into this line of work. 

David Goldberg: I got into this line of work, um, through my law enforcement career. I was a detective, and I saw a lot of need to get that kind of training.

I was, uh, in homicide and then in sexual assault. Um, and so I wanted to expand my career, and I saw that there was a lot of old, older, um, examiners, and I was newer. So I wanted to become a polygraph examiner and enhance my, my skills. And so I kept applying, and finally I was able to get accepted, and then I went into, uh, the schools.

And then, um, as my training proceeded, I became a polygraph examiner on the police department, um, along with my detective, um, investigative work. 

Zach Elwood: Hmm. Is there a lot of, uh… To, to become a independent polygraph, uh, uh, examiner, does, does that require a lot of, uh, certification, and does it vary by state by state for that kind of work, do you know?

David Goldberg: It does. You’re talking, uh, as a private polygraph examiner- Yeah, private … you’re talking about? Yes. Yeah. Yes. You, it does by state by state. Um, there is a minimum qualification that you have to have. Um, I will tell you that the better qualified examiners do come from law enforcement, and the reason why is because they’ve have a variety of investigative work that they’ve handled.

When you have examiners that go just from no criminal background, no law enforcement background, they’re limited in reference to how they can interview or the type of examinations that they can really resolve for individuals if they’ve never really truly been involved in a investigation. So it really limits those kind of private examiners.

Zach Elwood: Hmm. Do most people who become private examiners, do most of them come from the law enforcement background? Is that fair 

David Goldberg: to say? Yeah, usually they, they usually do. Um, after retirement they may say, “You know what? I, I really enjoyed doing this in law enforcement, so I want to now expand and go into the private sector.”

However, I will tell you, it does take a lot in reference to becoming a private examiner versus your typical law enforcement examiner. Hmm. And we can get into that later, and I can tell you why. 

Zach Elwood: Hmm. Um, I, I’d be curious, uh, would it be possible for you to talk about what your- What kind of jobs you get and what your typical day-to-day looks like in general?

David Goldberg: A- absolutely, yeah. I mean, typically I get phone calls constantly, nonstop. Um, because the reason why I got into the private part of polygraph examinations was Everyone, everyone, um, thinks that polygraph examinations was only for those that were either criminally arrested or under investigation. And so people didn’t know back in the ’90s when it really got prevalent and didn’t know and think, “Well, you know, I, I have a big issue.

I have a problem I wanna prove. How can I prove my, either my innocence or prove that someone is, you know, lying on me or whatever? How can I prove this?” And so I saw the biggest need out there privately that I wanted to go and once I retire, I wanted to open this up and show that every single person, whatever issue you have, no matter what, can be resolved through a polygraph examination.

And so that’s one reason why I opened my business 24 and a half years ago, almost 25 now. And the calls that I get, you name it, um, Zachary, I have helped and resolved for an individual. So they range from infidelity, child sexual abuse, an individual who has been molested when they were a child, they’re now adults, and they wanna prove that it happened because either a family member didn’t believe ’em back then, and now they wanna prove that Mom or, or, you know, Grandmother should have believed them back then, and now they, they’re old enough to say, “Look, I just wanna prove to you that you were wrong.

You should have protected me back then, and I wanna prove my truthfulness that I was abused as a victim,” and so they’ll come here. Or I get so many, so many false allegations against someone that they want to come here and prove that they are not what someone’s saying that they are with divorce, custody matters, child sexual abuse, theft, even college plagiarism.

You, you just named the, the gamut and I’ve resolved for someone. 

Zach Elwood: So it’s, uh, yeah, I mean, what comes to mind for me is, I don’t know if you followed that, uh, poker scandal where- Mm-hmm … a, a prominent poker player, Garrett Adelstein, had, uh, accused this player named Robbie Jade Lew of cheating, and then Robbie w- went and got a, um, a private polygraph to help, you know, show- Right

her, um, that she was not lying. That’s what came to mind. Do, do you s- so I, I’m gathering that it’s a lot of people just trying to make a public statement or convince certain other people of, of their innocence or, or that they’re s- telling the truth. That’s, that’s a large part of, of what it seems to be.

Not even directly related to a court case necessarily. 

David Goldberg: Correct. Not- Yeah … not directly related to either an investigation or you’re being charged, although I do that But it can be anything. I mean, even issues between mom and a child or a family member, you know, when… A- and I’ve had this before, where a family member has passed away, and then other people come into the house, and now all the items are starting to be stolen before they could be even divvied up.

And now another family member is accusing so-and-so of stealing, let’s say, Mom’s, you know, cherished ring, and it was supposed to go to the other sister, but the sister is now accusing them of stealing it, and they never stole it. Mom gave it to them. And, and, you know, now they have to prove that Mom gave her the ring, and she didn’t steal it after Mom passed away.

I mean, it, it just, you know, it can be a total, pardon my language, a shit show for a lot of people, but they have no way of proving it because either the person has passed away or these allegations against someone, so that’s what happens. 

Zach Elwood: So, um, I’m curious, uh, how much do you see The practice of a polygra- polygraph examiner, how much do you see it as just good interrogation or interviewing technique, and how much of it do you see as, like, reading the, the readings, the technology, if, if that makes sense?

David Goldberg: Yeah, it does, and I’m glad you asked that. I mean, and, and it goes really hand-in-hand with your excellent podcast with Tim Levine, um, when he said, um, and I, and I even wrote down a note, and he said, “There’s truth bias, and then there’s verification.” And in reference to what I do versus a lot of polygraph examiners, and you even, I think you even mentioned it, is y- that it’s used as an interrogation tool.

That may be so when it comes to sometimes law enforcement purposes. I do not do that. Everyone has in life, everyone has a story to tell. Everyone. There are two sides to every single story that someone has. One side’s always gonna be more truthful than the other. Doesn’t mean that the person o- on the other side is not telling the truth.

It just means one is always gonna be telling more of the truth than the other. What I use the polygraph test for is I’m going to verify your story and whether everything that you tell me, everything, is absolutely, completely true. And so your question was is how much is it in reference to interviewing?

Absolutely, that is the number one key, the number one key to a polygraph test with an expert examiner, is the interview process. There’s three phases to a polygraph, three phases, and you have a pre-test interview phase, you have the actual examination, and then you have a post-test interview phase. The number one key to the examination is the pre-test interview, so that’s gathering all this information, making sure that that examiner is well prepared prior, and then when you interview that examinee, the person that you’re gonna be testing, you gather every bit of that information from them, and then you formulate the proper questions to verify what they’re saying is absolutely, completely true and they haven’t left out anything.

Zach Elwood: Um, so it obviously polygraphs are, you know, a controversial topic because we know that they’re far from 100% reliable. They’re not admitted in court and such. How do you, how do you see the overall usefulness of polygraphs given that they are, you know, they can have false positives, they can have false negatives?

How do you, how do you view the usefulness of, of them given that? 

David Goldberg: And I, I like that you said that. Well, there is a myth, and I say a myth even though, yes, the, the Supreme Court has ruled polygraphs are not admitted in court. However, I will tell you that polygraphs can be and have been, and I have been deemed an expert and have been sworn and testified in a court of law, multiple courts of law, and testified with polygraphs.

Polygraphs can be utilized and admitted into a court of law on a case-by-case basis, and have been used in reference to certain kinds of cases. And what is admitted into a court of law is not the charts that you just spoke about earlier. What’s admitted is, is the polygraph report that’s generated by the examiner.

It is what is said and done through the examinee and through the examiner, and it is based on, it’s sort of like a deposition. So depositions are entered into a court of law. So the pretest, everything in the pretest can be admitted into a court of law And so then what happens is it’s, you’re, as the examiner, the examiner on a limited basis testifies and can testify, uh, on his professional opinion and what was said and done in the interview process.

And I’ve done that. 

Zach Elwood: So are you, are you saying, and sorry, are you saying that you’re testifying more as like an interviewer/interrogator versus like this is just what the results of the test said? So are you, are you basically more testifying about like, “This is what I believe based on how the interview went”?

Does that make sense? Or… 

David Goldberg: Yeah, yeah. I mean, I’m not saying, you know, uh, it’s not bias. It, it is, it is, I guess you could say, based on everything that the interview went through, and then a- based on the testing and the testing results. Now it’s up to the attorney, okay, obviously, and then usually it’s between both attorneys that agree on allowing it in, okay?

‘Cause that’s how it gets in. It has, it has to be both parties have to agree on the report to get in, and then the judge has to determine what parts of that report gets in. Mm. And then that’s what I get, that’s what I would testify or, or an examiner would testify In court. And that’s what I’ve done multiple times 

Zach Elwood: So, uh, w- what does that te- what does your, uh, testimony usually take the form of?

Is it, is it, is it as confident as like, “I believe this person was lying,” or, “I believe this person is telling the truth,” or is it… Do you give it like a, a spectrum- Yeah, 

David Goldberg: there’s no- … of 

Zach Elwood: grading or how 

David Goldberg: does it- Yeah, there, yeah, there’s no scores. There’s no scores, okay? There’s no… Because as you know, that’s where, that’s where it gets convoluted and says, “Well, scientific would say this,” or, “It’s not scientifically 100%,” as you said, but nothing in this world is even scientifically 100% right now, or reliable.

‘Cause anything that’s human, you know, based is not 100%. 

Zach Elwood: Right. You’re, you would say, y- yeah, y- you would say- Right … human- So- … eyewitness testimony isn’t 100%, 

David Goldberg: et cetera A- absolutely. Absolutely. So what, so how it is is they, they obviously question me about, you know, my experience. They, it, ask me about the process and then they ask me the basis of the interview.

Did you have an opportunity to question Mr. So-and-So? I did. What did, what did Zachary say in the interview? Well, Zachary was there for alleged to have done X, Y, and Z. And what did Zachary tell you? Zachary told me the following. And based on your experience, based on everything that Zachary said, what is your professional opinion?

My professional opinion would then have said that he was open, honest, didn’t hesitate, and was completely, you know, thorough with everything. Now, the defense attorney can come back and say, “Your Honor, that’s speculation. That’s, you know, whatever,” you know. However A lot of times the judge will either say, and, and it, it’s up to the judge, the judge will s- sometimes say, “No, I’ll, I’ll let, you know, Mr.

Goldberg continue,” or, or will say, you know, uh, “Overruled,” or whatever. But a lot of times it gets in, and a lot of times the judge wants to see the entire report along with, along with the other party, meaning the other, uh, party attorney, okay? So a lot of times, and this is what I tell people all the time, all the time, I say this, if you know you are, and I say 100%, but if you know yourself, you’re 100% innocent, 100% innocent of whatever you’re falsely accused of, whatever you’re falsely charged with or whatever, there’s nothing wrong with taking a polygraph test if, with a, with an experienced, highly experienced examiner.

If it comes back and you have passed that exam, and I’m not saying to go find any, you know, Joe Blow down the street, cheap examiner or whatever, because w- we can get into that later, but I’m talking about one that has credentials everywhere, like myself, and you get an examination that’s absolutely through the book, APA qualified, everything, and you pass, and you take those results to your attorney, it is now up to your attorney to present those facts to the prosecution if you’re being charged or you’re being under investigation.

I will tell you a lot of times, a lot of times if you’re under investigation and you’ve taken a qualified examination, there’s probably, probably 8 out of 10 times a lot of these investigations are dropped and, and it goes nowhere, and you’re not charged because you’ve taken a qualified polygraph. And they o- sometimes will say, “You know what?

Let’s go offer the, the other party, the alleged accuser, let’s, you know, further investigate.” And we find out that now that you’ve taken one, the person that’s accusing either wants to say, “Yeah, never mind, I drop it,” or the, the other, the prosecution says, “You know what? We’re gonna further investigate. We might find someone.”

I just had one like that just last year where they charged someone for murder- The attorney said, “My client is so adamant that he did not do it, wasn’t even there. I want my client tested.” He came to me, he tested, he absolutely 100% passed, and he had an alibi. I tested the alibi, the person that was his alibi, she passed.

They presented it to the police, they verified everything, and guess what? The prosecution dropped it, and they found the right person that actually did the murder. So if it wasn’t for the polygraph test, they probably would not have further the investigation, would have put and charged him, and who knows what the, you know, judge or jury would have found, and there would have been an innocent man locked up for something he didn’t do 

Zach Elwood: And, and sorry, I feel like you partially explained this, and sorry if I wasn’t getting it, but when you’re giving your…

Like, say you give your final report, and they use that in some way, how much of that do you, do you… How much of your take is just about, like, leaving out the polygraph results and just your take on how, uh, forthcoming they were on your, and your take on your overall, you know, assessment of, of their, uh, transparency, and how much of it is, like, directly related to, like, it spiked on this question, if that, if that makes sense?

David Goldberg: Yeah, it does. We’re, we’re not allowed, we’re not allowed to talk about the scientific part of the polygraph. 

Zach Elwood: Mm. 

David Goldberg: So we can’t say it spiked, or we can’t say- 

Zach Elwood: Okay. So it’s more an overall assessment that you’re giving, like- Correct … including, like, your take on the overall interview- Correct … process. 

David Goldberg: Correct.

Correct. 

Zach Elwood: Right. So I guess, I, I guess I would… I mean, I’ll t- I’ll, I’ll be honest, like I said in my notes to you, it’s like, if I was accused of something, my current thought is, like, I would never volunteer for a polygraph, but I know y- you, you feel different. But the reason I think that is, or at least how I feel about now, is I would just be…

I don’t, I don’t see an upside because it’s like, especially feeling like I’m a pretty nervous person- Right … so I would feel like, I would be afraid that there’s no upside in the f- in the sense that like, well, if I pass it, it’s not like it gets accepted in a court anyway, and then if I fail it, everybody thinks I’m guilty, right?

So I, I, um, but I’m curious how you would respond, ’cause I think that’s how a lot of people would, would view it. 

David Goldberg: Right. So let me expl- And I’m glad you say that, Zachary. Yeah. So let me explain th- that part to you. Every, and I get those calls every single day. Every day, “Hey, can you fail if, uh, if you’re nervous?”

Or, “Can you fail if you take, um, ADHD medication?” Or any kind of medication, high blood pressure medications. And I absolutely tell them, “No, no, no.” Okay? So absolutely not. Anxiety, nervousness is not going to affect your results on a polygraph test. And any kind of medicine, medication you take is not going to affect the results with, and I’m gonna say this and I’ll say it over and over again, with a highly qualified polygraph examiner because they know, and they should know, what they’re reading and what they’re seeing when they test an individual.

Now, you’re going to be nervous. If I put, even if I put myself on, and I’ve taken many, you’re nervous when you go because it’s not a natural phenomenon to sit in a chair, having to sit still, having attachments on your chest, on your stomach, on your hands, on a forearm, and you’re n- a- and, and told to answer the questions that have already been formulated, and you’re nervous about these questions.

And a perfect example is what you just said, Zachary, is, “I’m nervous that I hope this bonehead who’s testing me, or I hope this good guy or good girl who’s testing me is not going to ruin my life.” Okay? So yeah, you are nervous. Th- absolutely. But what the examiner is supposed to do prior to the time they hook you up, they are supposed to relieve that anxiety level to a point where you are not really at that high level of anxiety when you first came.

You’re supposed to be at maybe a little bit of a, a- anxiety level where you’re just a little bit nervous because you know you didn’t do it, okay, b- of what you’re being accused or what you’re being investigated or charged, but you’re just a little bit nervous, but you have no fear of failing because you know you didn’t do the issue that’s being tested.

Zach Elwood: But, uh, I mean, surely you would, you would say that you’ve, you’re capable of, of making mistakes. Like, these things are not infallible, right? So it’s kind of like, m- I think a lot of people would come back to that m- my fear, which is like, well, David’s gonna, might make a mistake, and then h- what percentage, I don’t know, of what you, where you might make a bad read, but that would be, you know, first and foremost in, in most people’s minds, right?

David Goldberg: Well, I’m gonna say this. Am I perfect? No one is perfect. No one’s perfect, a human being. However, I’m gonna tell you this, and I will say this. I have never, ever, ever, and I, and I’m proud to say this, I have never passed an individual that should not pass, okay? Meaning false positives, false negatives. And I’ve never failed a person that should never fail.

What I may have done is maybe given them a lower score when they should’ve gotten a higher score or may have given them a higher score that they shouldn’t have gotten as high a score, but they still passed, and they still failed. And I verified everything that they have said is absolutely either truthful or they’ve been deceptive.

Th- and I don’t do what a lot of people do. And when I say a lot of people do, my interviews are so extensive that I’m going to verify everything that’s said and done. And here’s the other caveat People don’t just fail polygraphs based on being a pathetic liar. You fail because you’ve withheld information that’s being asked of you.

That means that if I asked you hypothetically, let’s say you’re taking this test, and it’s a hypothetical, and I say, “Zachary, why were you late for this appointment?” And you tell me, “Well, I was late for this appointment because traffic was really bad on the interstate, and I got lost, and I couldn’t find your building.”

That’s all true. Let’s say that’s all hypothetically true, okay? So now I’m getting ready to formulate the questions. Were you late for this appointment because traffic was bad on the interstate and you got lost on, uh, you got lost finding the building? And you answer yes. Well, now I start seeing some serious reaction to that question.

You’re not lying, but guess what you for- failed to tell me. Prior to coming and getting lost at the building and traffic was bad on the interstate, you stopped off at your favorite gas station, whether it was 7-Eleven, Shell, Wawa, or whatever’s near you, to get, fill up gas because you needed gas to return back home, and you got your favorite beverage, whether it’s a Red Bull, it’s a, you know, whatever, energy drink or soda or water, and you failed to tell me because that also put you a delay coming to the appointment.

So when I asked you why you were late and you only told me traffic was bad on the interstate and you got lost finding the building, that was not a lie. You absolutely 100% told me the truth. You failed to tell me everything, which caused you to show a very strong reaction to the question I asked you, and the question was, “Why were you late for this appointment?”

You didn’t tell me everything, so you failed that question because you didn’t tell me everything, which means you withheld information. So you didn’t lie. You’re not a pathetic liar. You just chose, “Well, I didn’t think he needed to know I went to the 7-Eleven because it was irrelevant to him.” It was important to me, but it was irrelevant.

But that’s not what I asked you. And so people fail a lot of these exams because they withhold information, and that’s why they fail. 

Zach Elwood: Uh, I’m– I guess it goes without saying that y- you’re v- you would say you’re very confident in your u-use of the technology. H-How, how much do you think a skilled practitioner’s use increases their accuracy and, and reading abilities in these areas?

Like, say, s- pick somebody out of a phone book versus using, um, your, y-your, uh, using you, how much do you think your skills are above an average polygraph examiner, if that makes sense? 

David Goldberg: I think an average polygraph examiner is an average polygraph examiner, which means you have to work your way up. I think in any, any profession, I mean, you have average attorneys, right?

And then you have outstanding attorneys that, you know, know the law backwards and forwards. You have average mechanics, and then you have mechanics that can listen to that little ding that’s going on and, you know, or the clack, clack, clack, and tell you, you know, what it is. So I think you start off, like I started off, as your graduate from polygraph school, and then you worked your way up, and then you build your skills over time, and then you became that expert because you f- fine-tuned all your, your, your issues or your, your, you know, scorings and your formulation of questions and your perfect interviewing skills.

And I think that’s how you become not average, but you become expert, and then you just don’t do the same testing over and over and over again. There are some examiners that just do nothing but pre-employment all their career, and then they’re expected to then say, “Okay, hey, I j- I hired you because now, you know, my child’s been molested,” you know.

Yeah, can they do that kind of testing? Absolutely, because it’s the same kind of, meaning polygraph test, okay? You, I can teach you right now how to run a test, okay? It’s not hard. When I say hard, it’s not hard to, you know, run the knobs, you know, and stuff o- of, uh, of the instrument. However, reading the, uh, charts and formulating the proper questions to get proper reactions and responses, that’s where the expert comes into play.

Because when you don’t formulate proper questions and you get wrong responses, you could ultimately ruin someone’s life, and I’ve seen that many times. 

Zach Elwood: Hmm. It seems like the other, um, the other criticism of the polygraph would be the, the opposite direction, where it’s like people would suspect or worry that, um, you would have a bias to, uh, you know, go, uh, say that somebody who hired you is telling the truth, right?

That, that, that’s a fear. Um, or, or even that, you know, even if you read somebody who’s claiming some, like, childhood abuse, it’s possible that they’ve convinced themselves it might be, like, a false memory kind of thing, and so there’s also the fear that maybe even if they believe it, it doesn’t mean much. D- I’m, I’m curious how often…

Maybe there’s a, like, a metric for, like- How often d-does somebody, uh, a, a polygraph examiner find somebody that hired them, uh, fi- g- their findings go against that, that person, if, if that makes sense? How do, how do you, how do we judge, you know, the, um, reliability in those areas? 

David Goldberg: I love that question. I love it, and I get that question probably every single time I have to go to court.

All the time. “Well, you’re a hired hand.” And I say, “No, I’m not.” And I’m not, and I will tell you this, that I w- I have never Again, pass someone just because someone has hired me and I’ve never failed anyone just because a client has hired me to test someone else. Absolutely not. My credibility is too high for that.

My license is too important. I, that, that’s ridiculous to me. Um, so absolutely not. But you under- 

Zach Elwood: but you understand the fears though, that the, 

David Goldberg: the, the perception But that, but no, but, but here’s what I’m gonna say. That has happened, and that does happen, so I’m not gonna say it doesn’t. Okay? Um, I would be, I would be, um, un- incredible I- if I didn’t say that that doesn’t happen.

There are examiners out there, okay, um, that if you pay them e- nou- enough, they’re gonna give you a quick, cheap, dirty exam, and then, you know, you’re gonna get the results that you want, okay? Um, and then you got very, very outstanding examiners across the country that would absolutely not do that, ever, okay, and would kick you out the office i- i- if you were bribed or whatever.

Um, so yes, is there, does that happen? 100%. I think that happens in, uh, almost, a lot of professions. Um, and so I think where that, where that question comes into play would be is your credibility, your experience, and the professionals that have hired you in the past, and the cases that you’ve done to prove that you would never do something like that.

Mm-hmm. And I think, you know, other examiners that may not have the experience or whatever, you know, that can come into play elsewhere. 

Zach Elwood: Well, it’s, it sets up an interesting dynamic where theoretically the more negative reviews you have from clients, uh, you know, might, might actually, uh, you know, uh, might actually pr- show that you’re, uh, trying your best to, uh, be objective or something.

It sets up a weird … Because, you know, it’s, it goes against the incentives for, uh, uh … But I guess then again, maybe many, you know, on the other side, people that know that they, they, they themselves are guilty probably wouldn’t hire many, uh, polygraph examiners themselves. Uh, so maybe that there’d be not many people that would even self-select to take a polygraph that would be guilty.

I don’t know the, how that would work, but, um- 

David Goldberg: No, no. People that, everyone want, everyone tries to take a polygraph if, if, even when they’re guilty. They- 

Zach Elwood: Like, even, even in the, even for a private, the- 

David Goldberg: E- even- … ex- excuse you … even, even when they’re guilty. Right. Even when they’re, and when I say guilty, even when they have something to hide, people take polygraph tests for, for many reasons, for many reasons.

Um, one- Depending on the examiner, and, and I’ve had… and I can tell you a story, but, um, they think that either they are smarter, more intelligent, that they can beat the polygraph test, that’s number one, or beat the polygraph examiner, that’s number two. Number three is they feel that they are such a great, um, person that they can hide their, their deception, that they can beat the, uh, the exam, and so that’s why they take it.

Okay? So that’s why a lot of the people that lie or deceive or hold back information, that’s why they take it because they, they wanna look at you just like the poker face, look at you and say, you know, “Hey, I got four aces,” and they’re… It’s called bluffing. So people bluff, gaslight, the new li- the new word, you know, gaslighting, whatever.

It’s the same thing. So they go and they, first thing out of their mouth is, “Well, I’ll take a polygraph test.” So the other party goes, “Great. I’ll find someone.” And they find someone and they go, “Oh, crap,” you know, but now they have to do it. Th- in reference to the, the bad reviews or the negativity, I will say this.

I hear this a lot from a lot of people. Um, those that have bad thoughts or bad or negative thoughts about the polygraph test, it’s two, two reasons for that, and I say that maybe three, but two, two big reasons. One, they either have absolutely flat out lied and failed, and now they’re angry because they got caught and it’s ruined whatever they went there for.

Or two, and I say this because I’ve seen it and I’ve helped a lot of people, they are innocent. They went to go get a polygraph test. They got bad results and it ruined their life, or they went to go get their dream job and they didn’t get it, and now they have a bad taste in their mouth about polygraph tests and they now say, “Polygraphs are bullshit, pseudoscience.

No way. I wouldn’t take it if my life depended upon it.” And that’s why. But those that have taken a polygraph test and ha- has truly helped them in life, whether they’ve gotten custody, whether they’ve been free from incarceration, not gotten charged, you know, gotten out of a, an abusive relationship or whatever the issue is, you’re not gonna hear anything negative about a polygraph test from those individuals or their clients or their attorneys because it has helped them and it has elevated them more than you can possibly imagine.

Zach Elwood: Hmm. Um, yeah, I’m tr- I’m trying to process my views. Uh, and sorry, this is just kind of me thinking through it now, but, um, I mean, I’ve, I’ve mostly seen the use of polygraphs not as something… Th- this is my own view. It has been my view. Mm-hmm. I’ve mostly seen them as not something to trust for getting at the truth, but as something that can be a valuable tool for, like, pressuring, uh, persuading people to speak more forthrightly.

Like, I’ve seen that interrogation footage, for example, like people that seemed pressured to, uh, be more forthright based on use of a polygraph. But I think you, you and others would argue that, no, it is a valuable tool for getting to the, to the truth. That, that, I think that’s what you would say. And, and I think the way you’ve described, um, using it, using your testimony as partially just, like, an interrogator/interviewer testimony, it almost makes me think, like ‘Cause I could see the value of, uh, of getting like say I wanted to prove I was, uh, innocent of something, I could see hiring just like a, a well-known investigator, uh, interviewer to say, “Interview me and give y- your take on, uh, how truthful I was.”

So I, I can, I can see your point about the testimony of like I think this b- this person is being forthright based on my views of how the, the interview, uh, the polygraph session went. But i- I, I guess, uh, I guess what I’m saying is the, the, the pure interrogation interview process seems more reliable to me than the, uh, the polygraph part of it, if that makes sense.

Um, and that’s, that’s just kind of like my, my trying to summarize my current view of things, but I’m curious if you have anything to respond to that take. 

David Goldberg: No, and I agree w- I, I agree with what you’re saying and, and you’re right. Has the polygraph been used as an interrogation tool, and has it been used to manipulate or intimidate in reference to scenarios in that kind of realm?

Absolutely, 100%. I’m not gonna say- 

Zach Elwood: And to be clear, and to be clear, I’m not even saying that that’s necessarily a bad thing because if it’s not- Right. 

David Goldberg: Right … 

Zach Elwood: if it’s not getting false confessions, then it, it’s theoretically- Right … yeah, yeah. 

David Goldberg: Absolutely. 

Zach Elwood: Yeah. 

David Goldberg: A- a- and that’s why it’s, a- and that’s why it’s considered a very valuable tool in that kind of situation to a certain extent.

And like you just said, as long as it’s not used for false confessions or false admissions- 

Zach Elwood: Like too mu- as long as it’s not like really being extra pressured or something, right? Yeah. 

David Goldberg: Right. Yeah. However, this is what I’m going to say though, and, and I can really ask you. In your life, okay, whether you were a teenager or even in your adult life, have you ever ha- been falsely accused or had any rumors thrown at you anywhere, okay, about anything, okay, even o- on, you know, a podcast or anywhere that you s- were adamant and said that was wrong?

Zach Elwood: Yeah, I’ve, I’ve dealt with a few things like that. 

David Goldberg: O- okay. And it was your word against their word, word. Am I correct? 

Zach Elwood: Mm. I mean, there was other evidence in the mix, but, you know, that was one 

David Goldberg: part of it. Okay, so you had, you had some evidence. All right. Yeah. That’s fine. But there are some times that people just have their word against your word, and what I call them is he said- Yeah

she said cases. 

Zach Elwood: Exactly. 

David Goldberg: He said, he said cases. 

Zach Elwood: Yeah, which are very tough to deal with, yeah. 

David Goldberg: Without a doubt. Yeah. And when you don’t have anything else, anything else- I will tell you this, that the polygraph is probably the main evidence that someone can take that’s going to have for them, if they are telling the truth, that’s going to elevate their status, their integrity, and their truth over someone’s word of mouth.

Because what you’re going to have after you take a polygraph test is you’re going to have a document, a document that can be used in a legal setting, which is going to show what was said, the questions that were asked, and the results and the professional opinion versus, versus what the other party is just saying because they don’t have any other tangible evidence to prove otherwise.

Zach Elwood: Um- 

David Goldberg: And so- 

Zach Elwood: Yeah, 

David Goldberg: go- There’s nothing… Go ahead. 

Zach Elwood: Oh, no. Go, go ahead. Yeah. 

David Goldberg: I’ll just say there’s a lot of statements out there, uh, and, and, uh, and, uh, it’s true. Is there anything that can prove truth or lies? Uh, you know, and the quest- and the answer is The polygraph doesn’t show lies, and it doesn’t show truthfulness.

What it shows is your responses and reactions to information that you’re trying to withhold and deceive, or reactions that you’re not reacting because you’re telling the truth to the questions that are asked, and that’s what’s determined on the polygraph. The old, the old, uh, l- thing was called, it was called the lie detector.

It, it really never detected lies or truth. It was just, that’s what it was called. It’s called the polygraph. Poly means many, graph means charts. Okay? So we take many charts, okay, and we test you on many different questions based on the issues at hand to look at the responses that you give, and if you’re absolutely deceiving us, lying to us…

Because people do lie. I mean, you- I don’t care what they say, people lie for all kinds of reasons. You lie, and you deceit people, and you deceit for many reasons. One, you’re trying to protect yourself, you’re trying to protect others, you’re trying to elevate yourself. Okay? You’re trying to gain something that you don’t deserve to gain.

There, there’s lots of reasons why people lie and manipulate. People tell the truth to get out of trouble. They tell the truth to help themselves, to help others. Okay? And so, and they wanna prove their innocence, and their integrity, and their honesty. And so when you, when, when a examiner formulates the proper questions, and I mean proper, okay?

Not convoluted, not stupid questions, but direct questions that deal with the issues at hand, you’re gonna get the proper responses to either a truthful person or a deceitful person, and that is how the experienced examiner is going to know whether that person is telling the truth or is being deceitful 

Zach Elwood: Uh, well, you’ve made me wonder something in this, which I don’t know the answer to, i- which is, are there, do there exist people…

in like a he said, she said kinda case, or he said, he said, whoever, somebody said, somebody else said something else. In those cases, private cases, are there people you can go to that are just known for being good investigators, good interviewers that, that th- both parties can agree, like, “Hey, this guy’s gonna interview us both,” like polygraph, n- no polygraph involved, just doing good investigative interviewing techniques.

Are there people you can go to to do that as well? And do y- and if so, well, I guess that’s a question. Do you know, do th- do those people exist? 

David Goldberg: You talking about just interviewing people and not testing to ver- to validate what they say? 

Zach Elwood: Yeah, because, you know, it’s known that skilled interviewers, skilled interrogators can do a lot with kind of drawing out, uh, you know, inconsis- inconsistencies, uh, getting, you know, getting angles of, of questioning that might yield valuable information.

I’m just wondering if apart from the polygraph, if there’s even this class of people that do that work, um- Yeah. Yes. Why not? … just from the interrogation kind of angle. 

David Goldberg: Yeah. I’m one of them. I don’t… There are times that I don’t even have to test. 

Zach Elwood: Yeah. That’s, that’s kinda what I’m, I’m wondering. So- Yeah … but I’m wondering if- Y- yeah, I, ’cause it seems to me like that’s a big- But those-

part of the, of the, of the value that you’re offering, right? 

David Goldberg: Th- those people, yeah, absolutely. But- 

Zach Elwood: Yeah … th- 

David Goldberg: those, those people are skilled interviewers or interrogators. They work for the CIA, they work for the FBI, they’re hostage negotiators. Um, those are very skilled interviewers and interrogators, okay?

They go through many, many, many hours, I mean, many hours. I mean, I was a, a former hostage negotiator, crisis negotiator. So you go through many, many, many hours of interviewing individuals- 

Zach Elwood: Right … 

David Goldberg: and knowing the ins and outs of an individual. And when I say the ins and outs, you know, I’m not talking about body language, you know?

I mean, I’m talking about why someone would actually say something, why someone- Right … would, would, would, you know, what the meaning behind someone that says something. 

Zach Elwood: Right, and what, and what it means when they’re not answering your question, when they kind of misdirect it or whatever. Correct. These kinds of things, right?

Correct. Correct. 

David Goldberg: Yeah. And so those skilled interviewers are absolutely probably, and I will say if they have the skills of that and they become an examiner, they are probably the finest examiners out there ever, ever. Because, and like I said, because they don’t use the polygraph like the average polygraph examiner that just uses it and hopes that, “Okay, I’m going to hope to find the person that is telling the truth,” or hopes that he’s lying, and then worries that, “Okay, I, uh, maybe I hope I did right.

I hope, you know, I didn’t mess this guy’s, you know, life up.” Those skilled interviewers just use the polygraph to verify what they’ve already gained in the interview process, and that’s what they use it for. 

Zach Elwood: Or, or theoretically they’re just- Like you said, theoretically they may not even be using the polygraph, but they may just be using really sound questioning techniques.

Like if they, if they get a vibe, like no matter what the polygraph says, I can imagine situations where they’re like, “Well, the way that person answered just didn’t make sense. I’m gonna keep going on that, um, line of questioning,” even, you know, even apart from the polygraph. Right. I c- I could imagine. I, I guess what I, I guess what my big learning is, which I didn’t really know before this, is the amount to which you and other polygraph examiners would say, you know, “A big part of what we do is the skill in interrogation.”

I guess that w- r- that, that, that’s my main learning, I would say. 

David Goldberg: Yeah. I, I, and I, you, you, you keep using the word interrogation. I guess in, in- 

Zach Elwood: Or interviewing … 

David Goldberg: i- i- interviewing. Yeah, 

Zach Elwood: yeah. That’s 

David Goldberg: a more- Interrogation, interrogation is when you’re really getting in that person’s ass, interrogatory- 

Zach Elwood: Yeah … 

David Goldberg: when you’re really, and you’re basically- I’m 

Zach Elwood: just u- I’m using it, uh, I’m using it as synonymous- I’m-

with interview, which some people do- And, and I- … but I get that 

David Goldberg: there’s a- I understand that … yeah, yeah. But you’re really getting into that person’s ass, and you basically have already called them a liar. M- my, my polygraph test is so, so different, and, and why I say it’s so different, not that it’s better, not that I am the best of the best of the best.

You know, what I’m saying is, is I, I’m just saying that mine are different because, one, it’s non-judgmental. I don’t care if you come in here, and it’s a f- it’s a couple, and you tell me that you have cheated, and you’ve cheated with, you know, 20 prostitutes, and your significant other doesn’t know it. Thank you very much.

Okay, y- you now have admitted that you’ve cheated with 20 prostitutes. I hope that you’re, you didn’t cheat with 21. I’m now gonna see if it’s verifiable that it’s 20, and if it is, congratulations, you’re now going to pass. And, and I’m gonna tell you this is what passing means, and a lot of people don’t really understand.

Passing doesn’t mean anything but two things in life when it comes to polygraph. One, you’ve told the examiner 100% everything that’s truthful, and the examiner has verified it, or you passed because the questions that were asked you didn’t do, and you passed because you didn’t do what’s being asked of you 

Zach Elwood: Oh, so you’re say- are you saying that, um, like putting up obstacles and not answering the questions is a, is a form of, you know, can, can really- Correct

mess up your re- Oh, yeah … yeah, like you’re not being for- you’re clearly not being forthcoming at that level, yeah. 

David Goldberg: Correct. Correct. Yeah. And so people, what hap- and, and a lot of times examiners, a- and I’ve, I’ve, I’ve helped a lot of people with this, but a lot of times examiners get what’s considered inconclusive results Inconclusive results, and I’ve said this, you go and you take a polygraph test, you go and you sit down, and you go and you take a polygraph test.

When you walk through those doors of that polygraph office to that examiner, you know, you know when you walk into the doors, you know whether you’re telling the truth or whether you’re lying for the issue that you’re there for. It is up to the examiner, it is up to the examiner once you’re ready to be tested, it’s up to the examiner at the end of that test to determine whether you’ve told the truth or whether you have been deceitful.

If the results come back inconclusive, you still sitting there, you haven’t changed any. You’re either the truthful person or you’re the deceitful person, but if the examiner comes back and says it’s inconclusive, basically what’s that saying is the examiner shrugs his shoulder and goes, “Well, I don’t know.

Uh, I’m not sure.” You know? Right. “We have to retest you,” or, “Hey, can you come back tomorrow and pay another $500?” Or, you know, I mean, so it, it does an injustice to a lot of people, and I will tell you this, nine out of 10 times truthful people, truthful people get a lot of inconclusives because the examiner did not formulate the questions properly, did not interview proper enough.

And when people leave the offices with inconclusive results, the examinee and the client, if they come, if, if a client comes together or if it’s just an examinee, they walk out with what if, what now, or oh my God, and especially, and I, and I feel sorry for a lot of these people because what happens when you go for your dream job, when you go for that ultimate dream job, you know?

Oh my God, I’ve been working for a hole in a year and a half for the FBI, Secret Service, ATF, you know, Border Patrol. I’m ready. I, I busted my ass. I did good on the interview. I did good on the PT. I did good on everything, and now the final step is this polygraph test, and I get an inconclusive. And they either say, “We have to retest you,” or they say, “We’ll get back with you,” and then they come back and they say, “Thank you, but there’s, you know, better qualified candidates.

Thank you very much.” That’s just- Hm … not fair. It’s just not fair. That’s where the bad taste in people’s mouths come in and say, “F the polygraph. It sucks ass, and I hate this,” and that’s what happens. 

Zach Elwood: Or I guess that’s, but it’s, I guess inconclusive’s still better than getting a false, uh, you know, fail, uh, s- It is

yeah, yeah. 

David Goldberg: It is. It is. Yeah. But it’s still, it’s still what if. 

Zach Elwood: It’s unclear to me how these things actually work. Like say, you’re, you’re doing it for a job, and I’m sure it varies place by place, but how often will they just completely reject a can- h- how, how much will different organizations or departments completely reject a candidate based on a, you know, a fail, uh, uh, of the polygraph versus are some organizations maybe, you know, more accepting of, of fails and it’s just one element in the, in the list of things?

Do you have any takes on that? Maybe it varies too much to say. I don’t know. 

David Goldberg: So how many fail, you mean? 

Zach Elwood: Well, no, more like what, how big of a factor is it like, say, for law enforcement or, or various government agencies or even private sector, how big of a factor is it to fail a test? ‘Cause I’d imagine some places might say, “Well, you, you, you, you got a fail on this test, so that completely precludes you from getting hired.”

Whereas I imagine some other places might be like it might just be one… They, they might look past it if all other things look good, in other words. Oh, 

David Goldberg: no. Oh, no. Oh, 

Zach Elwood: no. A, a fail is, is, is really- A fail 

David Goldberg: is a fail and you’re done You’re done- 

Zach Elwood: You are done … in most places. Like, including- Done … including private sector, many places.

Absolutely. So any place that u- any places that’s using a polygraph for, for hiring, it’s fair to say that almost all of them, if you fail, you, you, you’re done. 

David Goldberg: If you’re going for pre-employment polygraph tests- Yeah … the pre-employment polygraph test is a screening test, and what they do for screening tests, they screen for your honesty and your integrity.

And so it is a plethora of questions, and I’ve done many of ’em. Um, what they test you for is for past criminal history, past drug use, past, um, pornography use. Um, i- if you’re going through the federal, um, agencies, they’re gonna see if you’re, you’ve done any, um, you sold any secrets to the, uh, foreign governments, you know, h- have you, you know, anything of that kinda nature.

You know, secrets, you know, stuff like that. So, um- They, they base it on every, every agency bases on a packet that you fill out. Okay? And the government has a very big packet. Okay? And so other agencies have smaller packets, but you fill it all out prior to the polygraph test. Background check is done, and then you fill this packet out, and you answer it to your best of your ability.

The examiner gets it ahead of time and reviews it, and then reviews it with you, and then goes over it, you know, line by line by line and says, you know, “Is there anything you’ve left out?” “No.” You know, “Is everything correctly?” “Yes.” And then it’s based on when they test you, you know, have you intentionally falsified any information in your, you know, p- your pre-employment questionnaire packet.

You know, the answer would be no. You know, have you committed any serious undetected crimes, you know, uh, within the last, you know, whatever, you know? Or have you, you know, committed any crimes undetected, you know, serious crimes undetected or any 

Zach Elwood: crimes- Used hard drugs. Yeah, then whatever it is- 

David Goldberg: Yeah. Hard, yeah, yeah

you know Other than, other than what you’ve told us, you know, or what you’ve listed, have you done any other illegal, you know, narcotics, you know, not told to this examiner? Stuff like that. 

Zach Elwood: Mm-hmm. 

David Goldberg: When you take that test, and let’s say you show a reaction to it, to whatever question it is, they’re gonna give you…

They give you three tests on the same question. If you show the reaction on all three tests, that’s why you’re given three tests, if you’re show, if you show that reaction on all three tests, there’s… It’s a no-brainer. There’s a reason why you’re showing it. It’s, if you’re not showing a reaction to the other ones, but you’re showing a reaction to that one specific question, something’s there that’s troubling you.

Zach Elwood: Hmm. 

David Goldberg: The examiner’s going to ask you, “Hey, what’s troubling you? Why are you showing a reaction to the drug question, you know, other than the marijuana you admitted to?” You know, “What, what other hard drug have you used?” Or, “When’s the most recent time you used, you know, marijuana or whatever?” I- if you say, “I, I don’t know what the hell you’re talking about, you know, you’re crazy.

You know, you’re a stupid examiner,” or whatever, okay, well, we’re gonna check and get it quality controlled. And then when they say, “No, you failed. Thank you.” You get a letter in the mail saying, “Thank you, but you, you failed.” You know, your, your, your application process is not gonna be going any further.

You’re done. So you’ve wasted that entire year process going through whatever, and you’re a done deal. 

Zach Elwood: I mean, I’d imagine that when it gets to people being angry about, you know, being angry at polygraphs, I imagine, you know, ’cause there’s gonna be some percentage of people that fail that test even though they were being truthful, right?

Like, there’s gonna be- Oh, 

David Goldberg: yeah. Oh, 

Zach Elwood: yeah … I mean, so, but, but I guess, you know, it’s kind of… It reminds me of, like, taking, like I took, I recently took a, a, a hiring, a pre-hiring test from a large software company that was basically like a personality test, right? And if you fail it, then you’re not gonna be able to get hired there for, like, whatever length of time it was.

Right. But, you know, so that’s theoretically… Like, when I took it, I was like, “Oh, there’s a chance I might be very angry at, at these people if I- … if I fail their personality test,” right? 

David Goldberg: Right. 

Zach Elwood: But that’s their prerogative to… You know, even if the test, even if we know the test is not perfect- Right … that is their test.

If they think that test is weeding out, you know, 90% of people that they don’t wanna hire, even if they know it’s making… If even if they know it’s not perfect, they, they are able to do that. They can justify doing it, right? Even if it leaves a bad taste in people’s mouth, like say I ha- I, I mean, I ended up passing it, but- 

David Goldberg: Sure

Zach Elwood: I, I, I didn’t like the test no matter what. But if I had failed it, I would’ve been especially bitter about it. But, you know, I would’ve had to make peace with, like, well, this is just how they’ve decided to set up their testing. But I’m just, yeah, I’m interested in the, the edge cases of, like, you know, when people take that test and they, they’re told they failed it, and they’re like, you, you know, the implication is you lied.

And they’re like, “I didn’t lie. I just, you know, that’s just how the test went.” But that, that’s just what I- Right. 

David Goldberg: And I- 

Zach Elwood: Yeah … 

David Goldberg: that happens a lot. And a lot of people do call me a- and say, “Oh my God, I failed. I don’t know why I failed. I was telling the truth.” And I, I say this to a lot of people. When that happens, one, it’s either they may not have lied, they may have reacted to that question because here’s how it works, and I say this to a lot.

The polygraph is also based on memory And when a question is asked of you, you may say and spit out your mouth, “No.” However, the brain is very powerful. The brain will remember something, and then your phys- Right … then your physiology- You might have some 

Zach Elwood: association with the 

David Goldberg: question … right. Then your, right, then your physiology will react to that question, and then that physiology will then display that you’re showing deception.

So what happens is, is if I ask you, “Have you ever committed a serious undetected crime?” And you’re saying, “No,” but now your brain’s remembering you when you were, let’s say, 19, and you were with your friends, and they carjacked, or they, they, they, they, they stole candy at the c- you know, inside the 7-Eleven.

Right. But you waited in the car. Then they came in and go, “Look at how much candy we stole.” But you didn’t go in there, but you didn’t tell your, the background examiner, or you didn’t tell the, you know, background, the examiner itself. And then in the application, you said, “No,” now your brain’s remembering.

What’s happening is, is you’re reacting to that. That’s why you’re showing it. And what happens is, when the examiner asks you, and you go, “No,” and then they say, “You sure?” And then you go, “Oh. Oh, man, I forgot to tell you, when I was 19, a bunch of my buddies went into the 7-Eleven and said, ‘Let’s do a raid.’ And I stayed in the car and said, ‘I’m not doing it.’

They were all drunk. They stole a bunch of candy.” And then, you know, had you told me, I would’ve then changed the question up and said, “Other than what you told me, have you committed any other serious crime?” And that’s why you failed. 

Zach Elwood: I mean, I guess my fear is, like, in that situation, I would just keep triggering the thing because I have such a guilty conscience or I’m nervous, you know?

I w- I, I just, I, I, I… My fear would be y- in that situation, y- after you’re like, “Anything else besides that?” I’d be like, “No,” and it still shows up, uh, officially on the test. But here’s, but here- And I’d be like, “I, I don’t know why it’s doing 

David Goldberg: that.” Right. But here, but here’s what I’m saying. That’s where the examiner comes into play.

By the time we are ready to test you, I should have elicited everything out your memory and out your mouth so that when I’m ready to test you, there shouldn’t be anything that that memory elicits a response to. Which means I tell you this, I’ll say, “Okay, Zachary, when I ask you if you’ve ever committed any other crimes, that means have you ever been with anyone when you were a teenager, when you were an adult?

Did you, did your friends go into the 7-Eleven and steal a bunch of candy? Did you go into the high school and trespass? Did you go on the golf course and, you know, urinate when you guys were drunk?” Anything of that nature, and you go- I would just, I, I- … “Oh, that’s so funny. Yeah, I did.” 

Zach Elwood: I just, I feel, I, I just feel like I would have an endless association of things that are, that are, like- But, and that’s fine

vaguely related, vaguely related to- Right … criminal 

David Goldberg: activities. And that, and that’s fine. And so what happens is, and this is what happens, after a while, after a while- The examiner is going to either tell you, “You know what?” Thank you. You’re super honest. That’s enough. Don’t worry about it. Now we’re talking about serious crimes: murder, rape, robbery, arson.

Did you ever do any of that kind of crimes? And you would say, “No.” And then I would say, “Are you absolutely sure?” And you would say, “Absolutely. No way would I ever, ever do any of that.” So then the question would be, “Other than what we’ve talked about, did you ever commit any of the serious crimes we also discussed?”

And then you would say, “No.” You would do absolutely fine, and that’s how that works. That’s why I’m trying to say is, a lot of times people do fail because the examiner’s either not explaining it enough, they wanna make it quick, and, you know, ’cause the exam- a lot- it’s a human thing. Sometimes examiners are tired, cranky, they’ve had, you know, it’s- they’ve worked all…

You know, you might come in and you’re the last one of the day, you know? And hopefully the examiner is not exhausted, and the examiner really wants to help you get through this, but, you know, it’s just human nature sometimes. 

Zach Elwood: Well, it sounds like you have a lot of, I mean, you have a, clearly have a lot of, uh, faith in the accuracy of the, of the readings.

Uh, whereas, like, I think some people would say, “Well, how ac- how accurate is that, really?” If it’s, you know, if it’s gonna show a false positive some percentage of the time. But it sounds like you would be, you, you’re pretty confident in, in being able to read the, the devices in those situations. 

David Goldberg: I do, and I also get it quality controlled, which means I’ll send my charts to another experienced examiner to verify what I’m seeing, and if he tells me, “Hey, I’m seeing something different,” I’ll say, “Let’s go over it.

What am I, what are you seeing?” Or whatever, you know? Mm-hmm. And that’s, that’s, that’s the difference. There are some examiners that just say, “You know, this is what I’m seeing, and here, have a good day.” And then when they get… And, and a lot of times people are, get what they get, and they send it to me, and I’ll read it, and I’ll say, “Oh, my God, you should not have failed,” or, “You should have passed.

What is, what, what did they send you?” You know? And, and yeah. So I, I do a lot of consultations on, for clients as well and say, “I’m so sorry that this happened to you.” 

Zach Elwood: Hmm. I mean, from the flip side, I, I would imagine if I was, if I was guilty of a major crime or trying to defeat some polygraph, uh, for job hiring or, or otherwise, I mean, I would think my, my main strategy would to try my best to seem forthcoming, maybe even mention a few associated things.

But if they kept pressing me on, like, you know, “We’re seeing something. Are you sure you’re telling the truth?” I would, I would just try my best to be like, “I have no idea why that’s happening.” Uh, but it sounds like you would say if I was doing that, if I was trying to deceive the polygraph examiner- Trying my best to be like, “I, I just don’t know why it’s doing that.

I’m t- telling you the whole truth.” S- you, you would say that you could see through that based on, you know, the, based on the, the technology and y- and your, and your skills? 

David Goldberg: Yeah. I mean, people are going- if you’re gonna try to manipulate it, you’re gonna do it. It’s just like a person that’s gonna commit a crime, you’re not gonna stop them.

They, they, they already know they’re gonna commit a crime. It’s that simple. So if someone’s gonna come and try to manipulate a polygraph test, then now it’s on that examiner to better be on his game or her game and better be able to observe everything and be able to make sure you know what they’re doing.

And if they’re gonna manipulate, they’re not gonna manipulate at the end. They’re gonna try to manipulate you in the very beginning in the interview. Okay? You know, and it’s that simple. I mean, you know, a, a, a narcissist does what? A narcissist tries to control everything. A narcissist tries to make you their friend and tries to control the, the narrative and stuff like that.

So you know, that, that’s how an examiner really, who’s trained, knows what’s going on, you know? So- 

Zach Elwood: Do they have any, uh, do they have any… It makes me wonder, do they have benchmarking kind of things for like getting accreditation where like some, you know, it, it m- might be, it could, seems like an interesting business to, uh, rate, you know, to send kind of people that where you know the questions ahead of time or the polygraph, uh, person doesn’t know the answers obviously, but to do like a benchmarking, uh, judgment of, of different polygraph examiners’ skills.

I don’t know if that’s a thing 

David Goldberg: No, there’s not. Yes. Yeah I wish there was, but, uh- 

Zach Elwood: That, that’d be… That seems interesting. 

David Goldberg: Yeah. I wish there was, because I will tell you that there are examiners out there, you know, that are really bad and have a bad past. Um, some are, are, are just horrendous. Um- Right … but there’s nothing that can be done.

Zach Elwood: Mm-hmm. 

David Goldberg: Um, and, you know, people, a lot of times people look for the cheapest, you know? 

Zach Elwood: Right. 

David Goldberg: A- and I, and I get that when it comes to finances. I get it, you know? However, just like I tell everyone, you get what you pay for, and I’m not gonna go look for a heart surgeon that’s doing surgery outside of a van down by an alley.

I’m gonna go look for a heart surgeon that has the most, you know, credentials and, and has the most years of experience versus someone that’s gonna do, you know, plastic surgeon, you know, that’s super cheap in a, you know, above a bakery. You know, I’m, I’m just not gonna do that, but people do, and they get those kind of results, and then they, they wonder why.

So- Yeah … you know, I tell people, “Do your due diligence, do your research, and, and, and find, find the right, proper examiner.” And there are examiners out there, but you just got to find them. 

Zach Elwood: Yeah, it seems like that’d be an interesting kind of side business is, like, coming up with a test to test the polygraph examiners and making that public or something.

Be an 

David Goldberg: interesting- Well, there is, there i- there is… Uh, we do get tested. I mean, there are advanced, uh, certified examiners. Mm-hmm. 

Zach Elwood: Mm-hmm. 

David Goldberg: And, and, and there are, and then there are examiners that, you know, you have to go through… You do have to get, uh, ongoing training. Um, but there are a lot of examiners that don’t do, um, yearly, uh, training at all, but- Mm

it, it doesn’t take their, um, credentials away. And there’s examiners that are not licensed. There are some states that don’t ask you to be licensed. 

Zach Elwood: Right. It varies a lot, just like it varies- Correct … with lawyers and such, too. Yeah. 

David Goldberg: Right. Right. 

Zach Elwood: Um, so yeah. Uh, uh, do you think, uh, with your knowledge of the polygraph, do you think you’d be able to defeat it?

David Goldberg: I saw your question that you asked that. Um, but here’s what I’m gonna say, and I say this to a lot. I don’t think you can- no one can beat the instrument itself. Okay? It is very really rigid and, and, and researched and, and the instrumentation itself. What I think people beat, and I’ve seen it and I, I have and gone against other examiners and I’ve ha- ha- in, in many realms, you beat the examiner.

I think people beat the examiner. So if you go and you get an inexperienced examiner, you can beat that examiner, but you don’t beat the instrumentation. 

Zach Elwood: Huh. 

David Goldberg: And so the question that you ask, can I beat the polygraph test? No. If I went to an examiner that was extremely qualified and I was there to lie, I think they would find out that I was lying.

And if I was telling the truth, they would know that I was telling the truth. But if I went to an inexperienced examiner that didn’t know what they were doing, or they were lackadaisical or could care less, I betcha I could probably beat them in that realm. 

Zach Elwood: So y- y- your stance is that it’s mostly u- user error, like even for like the Aldrich Ames, you know, the well-known like, uh, double agent, uh, spy kind of people that- 

David Goldberg: Well, that, that, that wa- that was based on human error.

I mean, he was not some super in- intelligent, you know, person that could manipulate the polygraph. It was hi- his was because he took so many polygraph. After a while it’s habitual, you know. And, you know, you walk into there and they go, “Hey, Ames.” And you go, “Hey, John.” And you go, “You know what we gotta do?” And you go, “Yeah, 

Zach Elwood: let’s-” So they’re not really, they’re not really trying, you’re saying.

It’s just a, yeah, they’re 

David Goldberg: not even- Yeah, they’re just- 

Zach Elwood: Yeah … 

David Goldberg: they weren’t really, and when I say trying, they are doing their job. 

Zach Elwood: Right. 

David Goldberg: But it, it was more or less like, “Eh, you know what we gotta do. We, I, you know, you hate it, I hate it, but, you know- Right … we gotta get through this.” 

Zach Elwood: Just a bureaucratic- So let’s, let’s-

thing they’re doing and not a, not an actual investigation, you’re saying. 

David Goldberg: Right. Let’s get this done and, and, and they put him on, they asked him the same questions over and over and over again. And, you know, they looked at the charts probably quickly enough and said- … “Yep, I don’t see anything really major here.

Have a good day. I’ll see you in, in, in five years, or three years, or six months,” or however, you know, many he took. And then after a while when they started really starting to get information, that’s when they said, “Let’s, let’s see what, what’s going on, and let me see these other polygraph charts,” and, and then that’s what happens.

And I think- … what happens is when other, like when celebrities and other people take these polygraphs- A lot of times do I think that they passed? I think they passed, okay, when they say they passed, but I also think that it’s also based on the examiner that they found or hired, and in reference to the way the questions were also asked and, and not asked.

So, you know, a perfect example, I even said this on, I think, one, one of my podcasts or TikToks, um, y- in reference to the, um, the current investigation on the Busby, I think, um, case out there. Um, the, the actor, I think, that’s being accused of molestation or whatever. He took a polygraph- Oh, what’s 

Zach Elwood: the name? Bu- 

David Goldberg: I think Busby.

Zach Elwood: Hmm. I don’t know. 

David Goldberg: I think his name… A- anyways, he’s in Hollywood, but he said he took a polygraph test. But the way he said he took it was, and it was based on multiple children, and i- in order for you to pass, you have to, hopefully, and I don’t know ’cause I didn’t see the charts and I don’t know, but in order for something like that, you have to take multiple exams and it be- have to be, each victim has to be on one exam.

You can’t put them all together. 

Zach Elwood: Oh, is it Busfield? So- Is it that one? 

David Goldberg: Yeah, Busfield. Oh, okay. That’s the one. Yeah, yeah. Busfield. Yeah. Mm-hmm. Busfield. 

Zach Elwood: Mm-hmm. 

David Goldberg: So he, you know, he’s being accused of not just one, but multiple, so if he took a polygraph test, he better have taken a polygraph for each individual victim, not just lump it all together.

Zach Elwood: Hmm. 

David Goldberg: So, you know, and if he did, that’s great, and he passed, that’s wonderful, but, you know, you, you just don’t know, you know… And personally, and this is another thing, even though he said he passed, if I was the attorney or if I was him, I would’ve said, “These were the questions I asked.” I would’ve thrown it out immediately, but, you know, not just saying, “I passed.”

There’s a difference between really throwing it all out and, you know, just saying you passed. 

Zach Elwood: Okay, thanks, David. Do you wanna add anything else be- before we go? This has been great. 

David Goldberg: Uh, let me see real fast. Yeah. Let’s see what I wrote. Anything I wrote. Uh- Not, yeah, you just asked for some stories, but that’s about it.

Zach Elwood: Yeah, I think, uh… I mean, I think we’ve… I think we probably went far enough. That’s all right. Very few people will make it to the- That’s fine … to the very end. But I think we’ve- Had fun … you know, I, I think the anecdotes- Like- … are, aren’t that important … how I did? So, yeah. 

David Goldberg: Uh- Did I, did I change any… Did I change your mind when I said I’d shock you?

Did I shock you any? 

Zach Elwood: Oh, no, I don’t think shock me, but you know, you made me see things. I can understand your perspective more. Uh, so that’s, that, that’s always what I’m interested in is like, uh, ’cause it’s hard for me to understand what people’s perspectives are in these spaces ’cause I’m not close to it.

So I understand- Sure, sure … your, you know, and we’re off the record here. Uh- Okay … but, uh, so- 

David Goldberg: Would you take, would you take one now? 

Zach Elwood: Unless you want us to be on the record. Sorry, did you want us to be still- No, no, no, I’m asking you Oh, 

David Goldberg: oh. No. No, I’m asking you, would you take one now? 

Zach Elwood: Oh, if I was innocent and trying to prove- 

David Goldberg: Yeah

like- Would you take one now? 

Zach Elwood: I, I gotta say I’m still, that, that hasn’t, uh, changed. Oh, it 

David Goldberg: hasn’t changed you? Okay. 

Zach Elwood: But I, but I see your point of view, though. Like, I, I still would have the same fears, though. But, you know, um- Well, 

David Goldberg: everyone would. 

Zach Elwood: Yeah. Everyone 

David Goldberg: would. 

Zach Elwood: I just, I just… I, I’d rather just try to prove my innocence based on, like…

But it makes me wonder too, like, to your point about, uh, getting skilled interviewers, investigators to, to just look into things. I, I’d be, I, I, I’d be more likely to just hire someone that just, like, will ask me and somebody else the questions and do the investigation work, you know? Like, like even inclu- But here’s what happens

including non-interviewing stuff, right? Like, if there’s something else to it. Right. 

David Goldberg: Right, but here’s what happens. The other party normally doesn’t want to be interviewed, and the other party doesn’t want to have anything to do other than give their story. So now, again, it’s all about- He said … he said, she said.

Yeah. So now even, so when even if you did go that route just to get interviewed, then that’s even better because now you’ve gone that extra step to prove, and now they just gave a story. You gave a real full-blown interview. 

Zach Elwood: Yeah. 

David Goldberg: That could be you. 

Zach Elwood: No, I mean, I see your, uh, I see your perspective. That, that’s why I think it’s helpful is, like, I can, I can start to see why one would do that and why you think it’s a good thing.

I just, I just, uh, I… and I still think it’s a valuable thing for, you know, leaving aside the accuracy, I still think it’s a valuable tool for, like, the pressuring, uh, people to cough up information. Uh, but yeah, I still have the, uh- But it, it is. It is … I still have the fears on that front. 

David Goldberg: It’s in the high 90s.

The accuracy rate is in the high 90s now. Before, it was in the 80s, now it’s in the high 90s. 

Zach Elwood: Well, that’s assuming, I guess, too, a very skilled practitioner and, like, how they’re doing and yes. 

David Goldberg: Correct. Correct. Correct. 

David Goldberg: If anyone ever needs me for whatever, whether they wanna ask me a question or whether they want me to actually help them in a serious matter, they can find me at www.executiveprotectiongrp.com, and they can find my information on that website. And my phone number and my email address is on there, and I have a podcast called Inside the Polygraph, um, with David Goldberg. And they can ask me anything, and I will be more than happy to assist them in any, any location that they are around the world. 

That was a talk with polygraph examiner David Goldberg. You can learn more about David at his Executive Protection Group website, which is at executiveprotectiongrp.com

This has been the People Who Read People podcast with me, Zach Elwood. Learn more about it at behavior-podcast.com. 

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podcast

The push for science-based interrogations, with Maria Hartwig and Christian Cory

In real or fictional criminal interrogation scenes, you’ve probably seen the approach where police barge in and confront the suspect with the evidence, trying to get them to crack and give a confession. In this talk, Maria Hartwig and Christian Cory explain why that doesn’t work well, and why a strategic use of evidence (SUE) approach, involving planning out the reveal of evidence, gets much better results. Maria is a well known researcher and trainer of criminal interviewing, and Christian is a 26 year law enforcement veteran. I talk to them about their and others’ attempts to promote more science-based approaches to interviewing and interrogation. They are Co-Directors at the Aletheia Project (project-aletheia.org), which brings together researchers and law enforcement practitioners to improve interview techniques.

We talk about their view that “old school” interrogations are built around a misguided “confession obsession,” why bad ideas and exaggerated claims about nonverbel behavior and lie detection are so persistent and popular, and the downsides of deceiving suspects about evidence. We talk about what the science really says about micro-expressions, the uses of the polygraph, and we explore why people seem so drawn to false, exaggerated ideas about reading behavior.

Episode links:

Resources related to or mentioned in our talk:

TRANSCRIPT

(some of transcript is AI generated and so will contain errors)

Maria Hartwig: ” it’s such a persistent delusion that we can read body language… There’s no nonverbal signal of deception… Cues to deception are faint at best.”

Maria Hartwig: “ There has never been an empirical demonstration even of the existence of microexpressions. Uh, there has been no demonstration that they’re indicators of deception, again, they barely seem to exist.”

Maria Hartwig: “ You have to be, uh, quite well-versed in the scientific literature, uh, to know that the– that so many of these claims are untrue. Ironically, people are truth biased, so they’re inclined, they’re credulous, uh, and- I don’t think it occurs to people that a book written by a former law enforcement professional would just be full of shit.”

Zach Elwood: Hi, I’m Zach Elwood, host of the People Who Read People podcast, which you can learn more about at behavior-podcast.com. You just heard some clips from my talk with Maria Hartwig and Christian Cory, both of whom work on promoting better techniques in law-enforcement-related interviews and interrogations. If you’re on LinkedIn, you might like following Maria and Christian there as they are often sharing interesting observations about interrogation ideas, deception, nonverbal behavior, and more. Christian and Maria are co-Directors of Project Aletheia, which is an effort to bridge the gap between the science and practice of interviewing and interrogation by bringing researchers and practitioners together. Maria represents the research side of things, while Christian, as a former police officer, represents the practitioner side. You can sign up to get updates about Project Aletheia on the project’s site, which is at https://project-aletheia.org/. Aletheia is spelled ALETHEIA. 

In TV shows and movies, you’ve probably many times seen the police interrogation approach where police barge in and confront the suspect with all their evidence, trying to get them to crack and give a confession. In this talk, Maria and Christian explain why that doesn’t work well, and why a framework called the strategic use of evidence, or SUE, gets much better results. We also talk about their views on why focusing excessively on getting confessions is counterproductive. I get their thoughts on the immense amount of pseudoscience and bullshit in the nonverbal behavior-reading space, and we talk about why there is such an enormous hunger for that bullshit. We talk about micro-expressions and what’s the deal with those things, and we touch on quite a few other topics.  

A little bit more about Maria Hartwig: She’s Co-Founder and Co-Director of Project Aletheia. She is a Professor of Psychology at John Jay College of Criminal Justice, where she has been on the faculty since 2006. Her scientific expertise is in the psychology of interrogation and the related topic of the psychology of deception. She has produced significant amounts of research, partly with the support of and in collaboration with various government agencies and entities, including law enforcement, the Department of Defense, and the High-Value Detainee Interrogation Group (HIG)… 

A little bit about Christian Cory: He recently retired after more than 26 years with the Wichita Police Department, where he served as Commander of the Crimes Against Persons Bureau. Over the course of his career, he worked in Homicide, Sex Crimes, and the Gang/Felony Assault Unit, and led the department’s Crisis Negotiation Team. He holds a B.S. in Criminology from Kansas State University and an M.A. in Forensic Psychology from the University of North Dakota. Today, Cory is the Co-Director of Project Aletheia and a Visiting Scholar at John Jay College of Criminal Justice, where he advocates nationally for ethical, effective, and science-based interview practices. 

Okay here’s the talk with Christian Cory and Maria Hartwig. 

Zach Elwood: this might be kind of a broad question to start with, but, uh, what do you see as the, the biggest, uh, areas where practitioners are doing, um, known bad or counterproductive practices that you’re trying to, to remedy?

What do you– What, what, what comes to top of mind for things you see as some of the worst and most common practices, would you say? 

Christian Cory: Well, I think, I think we need to start there with the most, most common. 

Zach Elwood: Hmm. 

Christian Cory: Because when I came on, there was one way to interview people, there was one way to interrogate folks, and we have to remember that this is not about malice.

That’s the training we were given. And, uh, we’re again told, “Hey, this is the best practices. Do this.” Now, what a lot of practitioners will tell you is, “This doesn’t feel right. I don’t like how this goes. I don’t wanna be, uh, doing some of these things. I wanna interview my way.” And I think that just that intuition there is where a lot of what is science-based, what we put under the umbrella of science-based interviewing is.

And again, w- I think there’s some misnomers from the past about a confession being the lone, uh, hallmark of a case or the lone metric of an interrogation, when in fact that’s not true at all. 

Zach Elwood: Hmm. 

Christian Cory: And, uh, it kind of limits the scope. So when we look at our history, we have to understand that and that it is gonna be a kind of winning of the hearts and minds, but also winning it with what the research is showing us and, and redefining what it is and what success means.

Success can’t be a c- only a confession because case after case, detectives will tell you, “Hey, I didn’t get a confession. This guy wasn’t gonna confess.” Okay, so then what do we look at? 

Zach Elwood: Hmm. 

Christian Cory: Um, so I th- I think we have to go back and redefine what it is just based on the history and just the, the amount of poor training that is out there, and that’s, that’s one of the biggest, uh, issues now is we, we still have these trainers coming in and, and reinforcing these ideas that are just not how people communicate with each other.

Zach Elwood: Yeah. Maria, I’m curious on that same topic, I mean, if I had to guess, I would say some of the, some of the things, the main things you’re trying to correct are, for example, yeah, o- overly aggressive approaches, um, the focus on, you know, getting the confession, which seems to be, could be related to the overly aggressive approaches, and then also the, the focus on non-verbal behavior I know is often a, um, you know, often a topic.

But I’m curious what comes to mind for you for the, that same, that same question of what the most common and, and counterproductive approaches are? 

Maria Hartwig: Yeah. Uh, the, I’d say the confession obsession. 

Zach Elwood: Hmm. 

Maria Hartwig: Um, I’m not saying much, anything much differently from Christian here, but, uh, the notion that the primary goal of an interrogation is to get a confession and that A non-confession outcome, uh, anything other than a non-confession, anything other than a confession outcome, uh, i- is a bad one or a failure that we have to move away from.

Um, there’s overwhelming evidence that the science-based techniques that are not actively confession-seeking, they yield as many confessions as techniques that are designed to elicit confessions. Mm. So, uh, we tend to put, uh, the… Another term for science-based interviewing is information gathering, uh, interviews, where the objective then is information.

Um, and if you carry out, uh, an interview, interrogation, I’m using those terms slightly interchangeably. 

Zach Elwood: Mm-hmm. 

Maria Hartwig: Um, if you conduct an interview in line with science-based practices, again, your chance of getting a confession, if that is your objective, um, is equally high. Mm-hmm. So you do not lose anything at all by moving from the confession-oriented, uh, old school pseudoscientific tactics to the science-based ones.

Zach Elwood: Hmm. And am I understanding correctly that it’s, it’s basically about shifting from seeking confession to seeking, uh, drawing information out of people? Um- Yes … is that, is that a correct synopsis? In, 

Maria Hartwig: yeah. In, in- Yeah … information is the chief currency of an investigation. So to maximize the amount of information, quantity and quality of information is the goal.

Zach Elwood: Mm-hmm. Um, I’m curious, I mean, I, I’ve read a lot, including from your, both of your LinkedIn posts, that the, uh, strategic use of evidence is a big part of this. Uh, Kori, would you care to talk about what the, you know, most up-to-date thinking is about, um, you know, summarize what the, what the strategy is for the slow release of, of information?

Christian Cory: Yeah. Well, and y- again, you have to go back. You look at the history and how you’re taught to, to use evidence, and this is a big one ’cause in seminars and speaking across the country, um, I, I poll the crowd, and this is– I– If those conferences allow me to poll people, I do have some numbers, but a lot of people have never heard about the strategic use of evidence, which is a crime in of itself because, um, we- when we talk about the confession obsession, how do we use evidence in our interviews?

Sometimes we’re supposed to, uh, use it to overcome objections, um, but somet- sometimes it’s used as a shortcut. “Hey, I wanna get right to it. We got this guy dead to rights.” What- whatever, whatever my thinking is. But when we contaminate those statements with the evidence, we’re allowing someone that could be adaptable to that to come up with an explanation where they couldn’t before.

And SU is sometimes reduced to a late disclosure tactic, which it is not whatsoever. You’re missing bigger investigative points when it comes down to better questioning, planning for your interview, because when we have evidence, we have to know what that evidence says exactly if we’re gonna challenge points.

And then if we really wanna talk about credibility assessment, that’s how you really assess credibility and you can go testify to in court versus, uh, your eyes are looking the wrong way or, uh, microexpressions are, are drifting to the east or something that day. Whatever it is, uh, that’s not stuff… And, and I’m– Right now I’m batting 1,000% over the last two years.

No one is raising their hand saying, “Yeah, we’re testifying to this stuff in court about credibility.” But everybody testifies to a contradictory statement, two things that can’t be true at the same time. I wasn’t there and there’s your DNA, or there– I wasn’t at the Quickie Mart. Yep, there you are on camera.

Zach Elwood: Hmm. 

Christian Cory: And it helps leverage those interviews for more information. Mm-hmm. Um, just quick anecdotally, we had a, a large case. The interviewers went in, did a nice long hour and a half interview, nothing. They went in and used the SU technique. We worked on an evidence disclosure plan because the detective had said, “Ah, I’ve never had luck with SU.”

I was like, “Well, let’s try this again.” We went in there and instead of disclosing the evidence right away and saying like, “Oh yeah, well, I’ve got you here,” and creating a situation like that, it was just simply leverage for more information even prior to the actual disclosure of that information. Hmm. And that, that extended the life of that interview and more information is better than less information every single time 

Zach Elwood: Yeah, the, uh, I mean, I watch a good amount of interrogation videos on YouTube.

I’m interested in that. And ever since I learned about the, the Sue ideas, when I watch these interrogations, it, it does stand out to me. The– Some people will just barge in there and be like, “We got this evidence on you,” which s- yeah, and now that I’ve, I realize this idea, it’s like, yeah, that seems very counterproductive in, in multiple ways even because, yeah, it prevents you from being able to get information out of them that might conflict and then make them feel uncomfortable and more likely to tell you things, and it also puts them on defense more.

You know, there’s like multiple reasons it seems bad. Uh, would you agree with that synopsis, Maria? 

Maria Hartwig: I would absolutely agree with that synopsis, and, um, I’m glad that you now have that reaction because it, it, it is one of those things once you understand why that’s not wise, uh, every damn TV show- Yeah. … and also, uh, so often in, in, uh, in real life too.

Mm-hmm. Mm-hmm. Uh, the throwing evidence at people, uh, before they’ve had a chance to provide an account is bad for at least two reasons. Um, the first one is that you’re helping the guilty suspect create a plausible narrative that accounts for the evidence that I suppose now you have to go and investigate whether that is true or not.

Um, so you’re giving, uh, guilty people, uh, an upper hand. You had an upper hand, uh, in knowing things that the suspect didn’t, but now you don’t because now they know as much as you do. 

Zach Elwood: Mm-hmm. 

Maria Hartwig: The second, uh, reason why it’s not a good idea, uh, it’s unfair to, uh, I would argue, to innocent suspects to deprive them of the opportunity to explain, uh, the evidence.

Um, so- If, um, when we have, uh, conducted experimental studies, uh, on the Sue technique, um, where we know with 100% certainty, uh, that this statement is false and this one is true, which we rarely do in real life, the universal pattern when evidence is disclosed early is that liars and truth-tellers or gu- guilty and innocent suspects both give some sort of plausible, um, explanation for the evidence and you can’t tell them apart.

Zach Elwood: Hmm. Mm-hmm. 

Maria Hartwig: I, I think what underlies the impulse to disclose evidence is k- kind of, “Ha, I got you. Uh, now you’re gonna confess.” Hmm. Except when has that ever happened? Uh- Mm-hmm. 

Zach Elwood: Or, or like Christian mentioned, it’s like a shortcut too. It’s like, “We’re in a hurry, let’s cut to the chase.” 

Maria Hartwig: Yes. Yeah, yeah. 

Zach Elwood: Uh, 

Maria Hartwig: and I- I, evidence disclosure is sometimes done, uh, when the person doesn’t know what else to do.

Uh, there’s a term called evidence s- s- stimulation, which essentially is just, “I’m not sure how to get Zachary to say something, so I’m going to throw some evidence at him.” Mm-hmm. Uh, n- not thoughtful. Um- Mm-hmm Thank you, Christian, for pointing out, uh, that reducing, uh, the Sue technique to just late disclosure is, um, is flattening the concept.

Uh, it’s strategic use of evidence. It’s the questions that you ask when a s- suspect is in a state of uncertainty or ignorance about what information the interviewer has. 

Zach Elwood: A- a- and it does seem like, correct me if I’m wrong, but it does seem like a big part of the, uh, why it can yield, uh, confessions is it, is it really by, by m- having people make their statements and then they get caught in various contradictions, it does really ramp up the stress that they’re feeling too, and makes…

It seems like, I gather that it makes them more likely to feel like, “Oh, I’ve trapped myself in these various statements and I, I just gotta give up now,” kind of thing. 

Maria Hartwig: Yes. We have, uh, not conducted any scientific studies on the production of confessions after a, a Sue interview, primarily because, uh, uh, well, I, I’m, I confess I’m not particularly interested in confessions.

And I think the at- uh, the attempt to get confessions m- m- might be inherently bordering on the problematic. But- 

Zach Elwood: Hmm … 

Maria Hartwig: uh, I think you’re absolutely right that there is a

There’s a likelihood, uh, again, we haven’t measured it, but that a person after an interview where they have trapped themselves, um, that they will actually confess. Uh, the biggest predictor of whether somebody will confess or not is the perceived strength of the evidence against them. So after a Sue interview, um, the s- the guilty suspect who have told lies to contradict the evidence, they face not only the evidence but also their own statement, which is conflicting with the evidence.

So yes, I think if you want to get your confession, uh, a Sue, um, interview probably prepares pretty well for that. 

Zach Elwood: And, and Christian, uh, I’m curious, would you agree that another benefit of the strategic use of evidence is that it, uh, makes it less likely that you’ll get somebody in a false confession because you’re keeping s- the evidence that you have from them longer, so they’re less likely…

You’re, they’re more likely to, uh, or less likely to say details about the case that only the guilty person would say if I’m, if I’m getting another, if I’m, if I’m gathering that that’s another benefit theoretically? 

Christian Cory: Yeah. Well, and the gold standard of the Sue technique would be to have something where you, you have an uncontaminated statement.

You haven’t messed up your statement by feeding information that you want from the person and then getting them to reflect it back to you. But then it’s already corroborated with your evidence. Their, their story’s l- legitimate. Uh, you have something to test it with or leverage it for more information.

And it should also be noted that at this time in history, we’ve never– detectives, investigators have never had more evidence, but we’re supposed to still treat it like we did 70 years ago? Uh, that doesn’t work for me. You can’t tell me there hasn’t been an upgrade. And now they have more opportunities to use the Sue technique, more opportunities to actually test credibility that they can testify to.

And because, uh, Maria brought it up, uh, and you have to remember, lying is, is information that tells you something when you know it’s, uh, not factual, if it’s contradictory to the evidence, and juries don’t like liars either. We’re gonna, if you never confess, we’re gonna show you that video. Uh, they’re, they both can’t be true.

There’s physical evidence. Physical evidence can’t lie to us. So, uh, we gotta remember that’s, that’s gotta be part of your interviewing strategy. You can’t just hear the first lie, call somebody a liar. It might get redacted in your state anyway as being prejudicial, and then, uh, power forward as if you won something.

Uh, take it in as information, make the judgments, go back later and ask them to talk about the contradiction. Sometimes, especially if it’s a statement to statement contradiction, they may just have to clear something up for you as the investigator. 

Zach Elwood: Hmm. Um, Maria, what, uh, what does the science, um, and research, research say, or maybe just your own thoughts also about, um, deceptive approaches of, uh, you know, saying something or implying something untrue to suspects to get information out of them or get a confession?

I imagine that goes along with, you know, your, your views on the overstated importance of confession, but curious what you would say to that. 

Maria Hartwig: Yeah. And so you can take, uh, a pragmatic a- approach to it. Uh, does it work? Uh, well, uh, you, you’ll have to define what you mean with, uh, does it work. Uh, does it work, uh, to tell lies about evidence, for example, to induce confessions?

Yes. It, uh, increases the probability that a statement will be a confession, but this is true for both, uh, innocent and guilty people. So the use of false evidence, uh, ploys, uh decrease the diagnosticity of a confession expressed differently, um, and l- put more simply, um, it increases the risk for false confessions.

Mm. So from a, again, assuming that we don’t want false confessions, which I don’t think we do, um, from, from a practical point of view, it’s not a good idea. Uh, I also think that there’s an ethical component, uh, where, uh, it’s, it’s unpalatable notion, uh, that, mm, the police are, are allowed to, uh, make up stuff.

Um, again, especially when we know that it has harmful effects. 

Zach Elwood: Mm. 

Maria Hartwig: Uh, so I s- they are a big part of the legacy tactic sh- package. Um, but I, again, numerous reasons why I think you, you really shouldn’t do that. Um, Christian, what do you- 

Zach Elwood: Oh, and I, I might, I might add something here too. Christian, I’m curious, would you agree with, uh, the idea that another, um, downside of using deception in those cases is that you risk really harming the rapport?

Like if they know that if you say it’s something that they know is false, that seems like another even just a practical, uh, bad outcome of, of using deceptive information, especially if you’re not sure of it. 

Christian Cory: Right. Well- 

Zach Elwood: Yeah … 

Christian Cory: you’re taking a risk too because if you’re talking to somebody that’s guilty, uh, or somebody that knows a scene better than you or something, you, they may really, you may verify to them that you have no idea what you’re talking about.

Zach Elwood: Exactly. That’s what I mean. Yeah. Yeah. 

Christian Cory: Yeah. And if you’re gonna lie to them, that’s, you’re certainly gonna damage your rapport. They c- they can’t trust you. It’s, it’s part of an, uh, it’s not the, it’s a relationship in the interview room, not like our personal relationships, but, but there’s certainly a relationship there and you’re gonna destroy that.

Uh, the other problem is, is you put yourself in that, put yourself in that scenario. Why are you lying about evidence to get a confession? And that goes back to what we were talking about, the confession obsession, is that if I have to have a confession to, to win the case, right? Is, is it provable another way?

Wha- uh, if, if the answer is yes, then I’m just getting a confession for what? Just for vanity reasons so that they can’t have an appeal? So I don’t know what it is. Right. If we can already win that case. 

Zach Elwood: Yeah, I realize, yeah. It’s 

Christian Cory: risky. 

Zach Elwood: Yeah. You, I realized you were mentioning something slightly different than I mentioned.

Yeah. It’s like the, the harm to the rapport, that’s, that’s one dimension. And then yeah, you were saying it can actually make them realize that you don’t know what you’re talking about and make them more comfortable that they can keep quiet and yeah. So two different, yeah, I realize that that was two different ideas there.

Uh, just wanted to clarify that. Um, would, would you both agree that the polygraph, the, the main use of the polygraph is basically as a, as a tool of intimidation? I’m curious what you both think of that. That, that’s how it occurs to me because I’m like, it’s, we know it’s far from 100%, but I’m curious, would you agree it’s mainly used as a cudgel to get information out of people?

Maria? 

Maria Hartwig: I think mainly might be an overstatement. 

Zach Elwood: Hmm. 

Maria Hartwig: Uh, is, is the polygraph used as part of the confession-obsessed package of techniques? Yes. Uh, and sometimes people are told that they failed the polygraph when they didn’t. I don’t think that’s the polygraph’s fault. I think that’s, again, an issue with the systemic, uh, a systemic issue with- Yeah

these, uh, old school techniques. Um- 

Zach Elwood: Like the more deceptive, uh, use I’ve seen of it where someone… The, the polygraph examiner basically says like, “I know you were lying,” you know, like 100%- 

Maria Hartwig: Yes … 

Zach Elwood: kind of framing of like, “We know based on that alone that you’re lying,” that kind of deceptive use. Yeah. 

Maria Hartwig: It’s, again, it can be used as, as part of the, a wide set of ruses.

Mm-hmm. The polygraph isn’t a monolithic thing. Uh, as I’m sure you know, there are multiple kinds of polygraph tests, different test protocols for different purposes based on different logics. So, um, I would, uh, possibly take up all of the time, uh, describing, uh, the complexities of the polygraph. Um- 

Christian Cory: Hmm … 

Maria Hartwig: it, it’s just very hard to say anything general about the polygraph test because there’s s- dif- different kinds of tests that rest on different, uh, premises and use different, uh, questions.

So- Hmm … uh, but do I, do I agree that it is, uh, uh, used, uh, to induce confessions? Absolutely. Hmm. Uh, especially, uh, the false feedback that- Hmm … you f- you failed. Mm-hmm. 

Zach Elwood: Uh, Christian, would– Do you think, um… I know it’s a broad, as Maria mentioned, it’s a broad topic that we could spend a long time on, but do you think, uh, polygraphs have their place in, um, science-based, uh, interrogation and, and investigation work?

Christian Cory: Well, I think they have their place in investigations. Um, but y- like Maria said, if it’s, if it’s just a, if it’s a ruse, then I would agree with the question that, uh, yeah, if they’re gonna fail this no matter what and we’re gonna drive for a confession in this case, then, um, it’s, it’s like you said, a cudgel- 

Zach Elwood: Hmm

Christian Cory: for that. 

Zach Elwood: Mm-hmm. Um, I wanted to pivot to the, um, the behavior, the non-verbal behavior especially aspect. And as you both know that I’ve devoted a good amount of time on this podcast to talking about some of the, uh, bad and downright egregiously, uh, wrong and distorted information that people share about using non-verbal behavior.

And I think in my view, it can range all the way from well-meaning and kind of understandable uses of it to just straight up charlatan claims about like what you can do with, uh, you know, non-verbal things in the interrogation room or elsewhere. But, uh, I’m curious what, uh, what, what comes to mind for what you’re combating with the Aletheia project and with your work in general, Maria, uh, on that, uh, on that use of non-verbal behavior in, in, uh, law enforcement interrogation settings?

Maria Hartwig: It’s a consistent, uh, and chronic beast to grapple with, um, and it’s a constant fight. Uh, um, what I w- what I mean with fight here is There is, there are so many, uh, training programs, uh, people, books, uh, that claim to be, um, informative about nonverbal behavior and deception. Uh, so it’s a, a, a game of Whac-A-Mole in, in, in some sense.

Uh, this, this pseudoscience is highly problematic. Hmm. Uh, it– nonverbal behavior draws, uh, attention away from what’s more important, which is the content of the statement. 

Zach Elwood: Hmm. 

Maria Hartwig: Mm-hmm. And, I mean, I, I– there’s so much, uh, that could be said about this, but- 

Zach Elwood: Yeah. It’s a big, uh, big… Obviously, we could spend many, many days on this, yeah.

Maria Hartwig: Yes. Uh, I think the one point I wanna make, I’m happy to answer more questions, of course, but, uh, I think one of the reasons why it’s such a persistent, uh, uh, delusion that we can read, um, body language in, uh, an inherently sci- pseudoscientific term, um, we want to believe that. 

Zach Elwood: Mm-hmm. Mm-hmm. 

Maria Hartwig: Um, it, uh, makes us feel good, I think- Hmm

uh, to think that If somebody’s lying, it’s going to show and, uh, the lies are going to be detectable. It fits with our notion of the world as being a fair and just place. Uh, so the idea that somebody can tell you an awful lie straight to your face and you can’t tell, uh, it’s not an idea that we’re comfortable with, even if it’s true.

Zach Elwood: Yeah. I think the other main, uh, distorted, uh, thinking that, that leads to people wanting to embrace these ideas is, you know, we all know that people in everyday life can behave in anxious ways, so the thinking goes like, “Oh, well, maybe we can read these anxious behaviors and they can tell us something in these interrogation settings or whatever.”

But I think the fundamental flaw there, and I’m curious if you agree, Kristian, the fundamental flaw is th- is that these are au- already high-stakes, tension-producing scenarios. So there’s an assortment of reasons whether they’re anxious throughout or whether they get anxious about a specific question.

There’s all sorts of reasons why somebody who’s innocent and has nothing to hide or may not, in any case, may not be the, uh, the per- person they’re looking for can have reason to be anxious. I think that’s the fundamental flaw because you often hear people defending these ideas saying like, “Well, we’re not claiming that we’re reading them lying.

We’re, we’re claiming that we’re gonna use their anxiety in some way to, to, to, to deduce what they’re thinking, which may include lying,” right? But I think the fundamental flaw is like there’s just so many reasons somebody can be anxious in these high-stakes settings. But I’m curious if you agree with that, Kristian.

Christian Cory: Well, yeah. I remember a time a detective came out of the interview room and, uh, another- he’s approached by somebody else who was watching the interview and said, “You know, she crossed her arms right when you brought up…” And he goes, “Yeah, ’cause it’s absolutely freezing in there.” And he, he just walked off.

And, uh, we had a, we had a couple interview rooms that were never comfortable for the season. Um, but, but what is it, right? And, uh, just a kind of a fun, fun fact about me, uh, I don’t know if you know this, but I have the same batting average as many Major League, uh, hitters when I was growing up, right? It’s like, well, 

Zach Elwood: why 

Christian Cory: didn’t you 

Zach Elwood: get- Is this a lie?

I’m just kidding. 

Christian Cory: No. 

Zach Elwood: I thought I was, I thought I was supposed to deduce a lie or something. Oh, 

Christian Cory: man. 

Zach Elwood: I’m just, I’m just kidding. 

Christian Cory: You detected it. You detected it 100%, right? 

Zach Elwood: No. 

Christian Cory: But, but you detected it. Um, what’s the difference between myself and these really great hitters? Why wasn’t I called up to the majors?

Well, the difference is, is we kept, uh, Major League Baseball kept tri- track of how many times these guys missed, right? And there’s the problem. It’s always, “Hey, I got a cue. I, I, I found a liar and found out later and, and, and, uh, I was right.” But you never talk about the times you miss. 

Zach Elwood: Right. 

Christian Cory: And that’s, that’s, that’s one of those things is like, well, are you near perfect?

Well, almost perfect. But what’s your, what’s your base rate on insert the cue here? 

Zach Elwood: Right. 

Christian Cory: Uh, ’cause we’re told by these lie wizards that they’re near perfect, and then they’ll train us how to be near perfect or whatever. In- insert your authority there. I used to be a homicide detective. I was from a three-letter government agency.

I, uh- Mm-hmm, mm-hmm … was, you know, you insert what- whatever appeal from authority you want there But nobody keeps track of their misses. 

Zach Elwood: Mm-hmm. 

Christian Cory: And nobody, nobody has any idea what their batting average is, and that’s, that’s the thing. Now, I said my batting average earlier was 1,000. When I ask people, I said, “How– who is testifying to this stuff in court?”

And nobody raises their hand. 

Zach Elwood: Hmm. Mm-hmm. 

Christian Cory: Uh- 

Zach Elwood: Yeah. I think, I think, uh- I 

Christian Cory: just- 

Zach Elwood: Oh, go ahead. 

Christian Cory: I j- I just don’t see it as informative, and I would ask, you know, my, my detectives that if you wanna go to this training, are you able to do an evidence disclosure plan? Do you know how to ask, uh, elicit free narratives?

Do you know how to ask neutral questions? Uh, what are your objectives for this interview? Have you fully planned? But then you’re gonna go in there and look for microexpressions or neuro-linguistic programming? 

Zach Elwood: Mm-hmm. 

Christian Cory: It lines rarely a yes/no proposition, so. 

Zach Elwood: Yeah, I mean, I think, uh, the thing that stands out to me, uh, I was recently rereading Navarro’s first book, the one that, you know, got– was his main one that he sold a lot of copies.

I, what is it? “What Everybody Is Saying.” “

Christian Cory: What Everybody Is Saying.” 

Zach Elwood: Yeah. And I was, I’m, uh, I like to focus on what are the, what are the practical anecdotes that you can pull. What are, what are people saying that you can actually do, right? And when you look at a lot of these, these works from people, I just…

There’s, like, a lack of, like, where, where did you actually apply this? Because you would think if it was actually useful, you would have, like, a smorgasbord of, uh, anecdotes to pull from, like, very specific examples. But the fact is, you don’t really have that. You have, like, a few, like, to me, claims, a few, a handful of claims about, like, amazing things that were done.

But, like, when you actually think about those examples, it’s like there’s a number of reasons why you wouldn’t use those approaches and, like, most people wouldn’t be good at reading those amazing, you know, examples that they give. So just to say, yeah, the… I’m always focused on, yeah, where, where are the practical anecdotes?

They– You would think if this was so powerful, they would be all over the place, and you just don’t see those specific anecdotes. But, um, that’s just my observation. But I, I wanted to ask- Or this, this is what I think a lot, and I’m curious to get both of your takes on it. I think the other reason that these things can be hard to talk about and why people can perceive a lot more stuff in the non-verbal, a lot, a lot more importance in the non-verbal area, is because I think it’s fundamentally hard for people to separate the non-verbal behavior from the content of what people are saying.

So, for example, say you’re an interrogator, you’re talking to someone, and their story doesn’t add up, you know, getting back to what they say is the most important thing. And so their story’s not adding up, and along with that, you’re, you’re noticing some non-verbal anxie- clues of anxiety, right? And, uh, and so I think that leads some people, some practitioners to think like, “Oh, they were acting so strange,” like, “I noticed that they were acting so strange.”

But I think the thing is, if you replaced what they said with much more reasonable and non-suspicious content, and you only had their non-verbal, I don’t think those people, the practitioners wouldn’t clue into the non-verbal as much e- because they’d be thinking like, “Well, their story makes sense, so, uh, you know, uh, uh, maybe they were just nervous.”

And so the fact that, you know, they’re basically combining the meta level of all of these different things, including what they say, which, you know, I think we’d agree that’s the most important thing, and it, and it’s leading them to falsely perceive that, “Oh, there’s something to this non-verbal stuff because I’m– when I do get suspicious of people, I’m noticing these other things that, that are in the mix,” right?

But I’m curious what you think of that, Maria, as far as the difficulty that even the practitioners, the, the law enforcement professionals can… The reasons why they can think like, “Oh, there is a lot to this non-verbal stuff. I see it all the time when I see signs of anxiety.”

Maria Hartwig: Non– There’s– It’s very hard to be silent non-verbally, so there’s always something to interpret, um, and there’s always something to project something on. Uh, non-verbal behavior is highly ambiguous. Uh, words, uh, as opposed to body language in, in ordinary language, words have more or less fixed meaning. If I say car, you know what I mean.

If I do that, you don’t know what that means. So, uh, non-verbal behavior is always present, um, meaning, uh, it, it– you can, again, always, uh, form a judgment based on it. Um, and if you subscribe to these beliefs, which many, many people do, that, uh, non-verbal behavior, uh, tells us, uh, the truth, um, then again, there’s an ongoing stream of this behavior that you can interpret, uh, to your heart’s content.

Uh- Related to Christian’s point about batting averages and, and counting misses, uh, in reality, that there’s no ground truth. We do not know in a given case whether that statement was deceptive or not. Um, so I think, uh

I think you’re being too kind when you’re, uh, suggesting that it’s, that p- uh, an, uh, an im-im-implausible or, or f- uh, funky story will influence people to think that the body language nonverbal behavior is also dubious. If anything, I think Nonverbal impressions drive perceptions of the statement. 

Zach Elwood: Oh, yeah. 

Maria Hartwig: I think, yeah.

And if, if you’re a believer in- 

Zach Elwood: Right … 

Maria Hartwig: uh, in that human beings, uh, can be read. Now, uh, uh, we read people all the time, um, try to infer, uh, how they feel, uh, what they’re thinking, et cetera, on an ongoing basis in, in social life. Um, and we’re not completely, uh, operating, um, at chance level when it comes to reading others, but consistently we, uh, we vastly overestimate our ability to read, uh, nonverbal behavior.

Zach Elwood: Especially in high stakes. There’s a big difference between our social situations versus like a high stakes anxiety producing situation. Yes. Yeah, yeah. 

Maria Hartwig: There, there is. Yeah. Yeah. Uh, the, the real issue with, uh, deception and nonverbal behavior is that there is no signal of deception. There’s no verb- nonverbal signal- Mm.

Zach Elwood: Mm-hmm … 

Maria Hartwig: of deception. 

Zach Elwood: It’s not a language. Yeah. It’s not a, it’s not a body language. 

Maria Hartwig: It’s not a language. Yeah, yeah. And, uh, uh, there is nothing there to detect. 

Zach Elwood: Mm. 

Maria Hartwig: Cues to deception, uh, are faint at best. 

Zach Elwood: Mm-hmm. Um, Christian, I’m curious, uh, I mean, when I, when I’m thinking of, uh, when I’ve gotten in conversations about this, including with law enforcement professionals, I, it seems to me like s- say people, say an interrogator does get…

‘Cause we all know that everyone’s gonna make their reads of, you know, what someone is thinking. Uh, in, in practice, they’re all gonna direct their, uh, line of questions in various ways depending on how the conversation goes. But, um, if we were thinking of like the, the most you could do with nonverbal behavior, like if you, if you thought about how if there was a, a useful, uh, use of it, a practical use of it, it tend, it seems to me that the u- the main use it could occasionally be used for is like, I asked a question and somebody suddenly seemed much more nervous, and so you ask a few more questions.

That seems to me to be like maybe the, the limit of what you could do with it. But I’m curious, i- is that, is that what you would see as like the upper theoretical band on somebody actually using it? You know, just, and not, not reaching a con- a firm conclusion about anything, but just asking a few more questions.

Christian Cory: Yeah, that’s usually the out. Quite frankly, that’s usually the out a lot of these instructors use when they’re teaching. Um, well, I just do a tad, then I ask more questions. It’s, it’s signaling something. But I would say that there’s a lot. I’ve had interdiction guys come up and talk to me about this while they’re teaching body language here, and I had a guy once that was nervous and then– or I had a guy in the interview room and he was Do an XYZ.

Think about all the other data points you have. You have their route of travel, you have that the plates don’t match, you have that the story couldn’t make sense with what you know. But I think we come back to body language and, and put so mu- there’s so much information there that, uh, um, it’s gotta be true.

Zach Elwood: Yeah. It’s like a sexy, it’s a sexy topic that gets all this attention when we know, I mean, most people know that all the information is, is, uh, or, you know, all the useful information is, is elsewhere. Yeah. 

Christian Cory: Yeah. I was, uh, I tell Marie, she’s heard me say it a million times, I think it’s more of a lesson in, in business school than it is in psychology.

Zach Elwood: Mm-hmm. Mm-hmm. 

Christian Cory: How to, how to sell classes and how to sell, uh- 

Zach Elwood: Yeah. Because it is a sexy, in-demand topic. I mean, I think that’s, you know, that, that’s what accounts for so much of it, all the– I mean, I see all these low-quality books on Amazon that have a bunch of sales and, I mean, there’s a huge demand for it.

I, even, what comes to mind is I, I was looking at, uh, Amazon reviews on Tim Levine’s book about, you know, his, his book on deception detection, which is great, “Duped.” Uh, and they’re you know, one of the one-star reviews is, like, somebody angry about the book. They’re, you know, they’re like, “All these people writing all of these, you know, these law enforcement people saying there’s so much to behavior.

They can’t be wrong. I’ll listen to the, uh, practitioners, you know, doing the, the actual work.” But, which I think it helps explain why there is so much demand because there is this perception that somewhere someone’s doing amazing things with this, uh, with this nonverbal stuff, you know, that even, even if the examples of what’s happening are few and far between.

But there is this wide perception, and people wanna think that they can get that special skill for whatever, you know, uh, application. Yeah. 

Christian Cory: Yeah. I’d, I’d- I don’t know, and, and, and we’re supposed to apply it to situations where we’re gonna change somebody’s life. We have to get it right. We have to put it in affidavits.

I don’t see it going into affidavits. And, um, I, I, again, like you said, it comes down to, hey, we, we wanna prescribe more to it. We wanna have this skill, uh, because people are always like, “Oh, you’re a cop. You know how to read liars.” You just end up dealing with a lot of liars, I think, but we all do on a daily basis.

And, uh, I, I just, yeah, I just think it’s– we like the idea of it more than it’s actually useful. 

Zach Elwood: Well, to your– When I interviewed, uh, I mean, I’ve interviewed a few law enforcement people who said basically, like, they never used, you know, behavior in, i-in a way that made a difference in interrogation. And Eric Robinson, a retired FBI guy I interviewed, he, he said even in the cases, like even in extreme cases where you very much can get a read that something is going on, it’s like, what is the use of that?

Because you still have to get the information, right? He g- he gave an example of showing a picture to someone, and, and this guy basically, like, bowed his head in an extreme way, and then that’s an extreme reaction. And it’s like, even if you were sure that that meant a lot, it’s like, what do you do with that?

Like, you already probably had evidence to pursue him as a suspect anyway, right? So it’s like, what, what, what good do-does that do? You’re not gonna put it in court that he bowed his head or whatever it is, you know? So it’s like even in the, e-even in those cases where it makes you confident, it’s like, how often do you not also have a bunch of evidence pointing in, you know, a good amount of evidence pointing that direction, you’re, you’re pursuing that anyway.

So that’s, that’s what occurs to me. But, uh, I don’t know if you have anything to respond to that, Maria, before we go on. Y- 

Maria Hartwig: I, uh, earlier you said that, um, I, I totally agree it’s very sexy and everybody, uh, likes it, and the notion that if I buy this book, I too can be, um, an expert in this stuff. Uh, but and then you said even though, uh, we know that it most of it’s, uh, junk.

Uh, I, I think most of us don’t. 

Zach Elwood: Right. Yeah. 

Maria Hartwig: Uh, the You, you have to be, uh, quite well-versed in the scientific literature, uh, to know that the– that so many of these claims are untrue. Um, ironically, people are truth biased, so they’re inclined, they’re credulous, uh, and- 

Zach Elwood: That’s a 

Maria Hartwig: good point. Yes. Um, so I don’t think it, uh, occurs to people that, uh, a book written by a former law enforcement professional would just be full of shit.

Zach Elwood: Right. And multiple books, you know, and multiple YouTube channels, multiple books of so-called experts, you know, the best- Yeah … behavior experts in the planet on the behavior panel, you know. Uh, yeah, there is this truth bias thing. I, I mean, I see it all the time in the comments when I’ve done my work on behavior panel and Chase Hughes related content.

People are like: “Wait, not all, all these people can’t be, you know, telling us lies about these things,” you know? Like, there is this very major truth bias aspect. Uh, I should– I wanted to ask you, Maria, because the reason I initially wanted to talk to you was about your, uh, your work on microexpressions and your views on microexpressions.

So maybe you could summarize your view. Uh, uh, I, I was– Even when I first learned about them years ago, I was skeptical because they flew in the face of my own understanding of, uh, people’s behavior. But I’m curious if you can summarize your view on microexpressions and if there is anything there, and if there’s any practical use of studying them.

Maria Hartwig: I can sum, I can do that, that very quickly. Uh, there is nothing there. Uh, there has never been an empirical demonstration even of the existence of microexpressions. Uh, there has been no demonstration that They’re indicators of deception, again, the, because, m- m- that they barely seem to exist. Mm-hmm. Um, now, uh, I haven’t conducted much, uh, research, uh, or any research on microexpressions other than evaluate, uh, Ekman’s microexpression training tool, uh, where, uh, participants watched.

They were either received this training or not, and they viewed, uh, a variety of lies and truths, some of them very high stake, uh, some of them laboratory, uh, derived. Uh, no effect. Um, uh, I haven’t studied, uh, microexpressions ’cause I just… There’s no reason to think- Mm-hmm … that they, that they exist. Mm-hmm.

And again, the, the little empirical data there is, uh, suggests it’s, to the extent that they exist, extremely low base rate phenomenon. Right. Right. So, um- 

Zach Elwood: Yeah. There was one major study that, uh… I know there was a few studies, but there was one major study in particular, I can’t remember who it was or when it was, but there was one major study that basically said, “Yeah, couldn’t find any, any significant correlation with anything with the microexpressions.”

Are 

Maria Hartwig: you thinking of Porter and TenBrink? 

Zach Elwood: Yeah, that’s the one. Yeah. The logical 

Maria Hartwig: science. Yes. Uh, so if I recall correctly, they analyzed 647 frames, uh, and found 14 partial. They found zero full-blown microexpressions out of those, uh, uh, 600 something. Um, and 14 partial microexpressions occurring either in the lower half or the upper half, but n- none of these full-blown, um, full-fledged expressions that Ekman, uh, was talking about.

And they occurred with the same frequency when people were displaying ge- genuinely what they felt. Mm-hmm. Mm-hmm. So- Mm-hmm … to the extent that they even exist, they’re not associated w- only with deception. It’s- Right. 

Zach Elwood: Right … 

Maria Hartwig: um, meaningless, uh, facial twitches that, again, attract attention away from what’s more im- important, which is- Mm-hmm

the, the statement. 

Zach Elwood: Mm-hmm. I’m curious. Yeah, on that front, I mean, I, I often, when people ask me, because I worked on Poker Tells and because I do this podcast, I often get people asking me, “Like, what, what’s the best-” uh, work on behavior. And I honestly, I was thinking about that recently. I was like, aside from like Tim Levine’s book, “Duped,” I don’t, I don’t really recommend anything when it comes to like general reading behavior, but I’m, uh, kind of books.

I just don’t– I think so many of them are bad. They’re written by people with, uh, incentives to sell you some, uh, distorted and exaggerated information. But I’m curious on, on deducing, uh, learnings that we might get from what people say, do either of you have, uh, recommendations on resources or books that relate to, you know, reading, uh, tr- trying to put some deductions together about what people are saying or what they’re not saying?

Does anything come to mind in that realm for you?

Maria Hartwig: There’s a very good book called “Mindwise” by Nicholas Epley. 

Zach Elwood: Hmm. 

Maria Hartwig: Uh, that is a popular scientific overview of, um, a vast literature on reading people. Hmm. Uh, it’s very good, very, uh, uh, it’s anchored i- in science ’cause- Hmm … Epley is a scientist. 

Zach Elwood: Nice. 

Maria Hartwig: Uh, that’s a very, very good, uh, overview of, uh, the extent to which we can’t read each other.

Zach Elwood: A quick note about something kind of funny and also very irritating to me. I recorded this talk with Maria and Christian weeks ago and just now happened to look up the book Maria recommended, titled Mindwise. I found out that that book has the same cover concept that I’d been working on the last few weeks for my own work-in-progress book, which will be titled Read People For Real. The concept involves the old illusion where two face silhouettes are on the left and right facing inward to each other, creating a vase-looking object between them. I’d had the idea to create the face silhouette color to be the exact same shade as the background color on Amazon, so as to create an interesting effect, and that book Mindwise also did the same thing. Anway, I just wanted to share this publicly, in case people saw my public posts the last few weeks and thought that I’d stolen the idea from Mindwise. I guess the lesson here is that if you’re creating a book cover, do a lot of research on what’s already been done; I tried to do that by looking at a bunch of books, but I maybe should have looked even more. It would have been nice if I had immediately checked out Mindwise a few weeks ago when Maria mentioned it; I would have maybe saved myself weeks of thinking about this, and paying more $1300 in design work. Still a chance i might use the design, but not feeling as good about it. Anyway back to the talk. 

Zach Elwood: Mm. Mm-hmm. Do you have any, uh, recommendations on that front that come to mind, Christian? 

Christian Cory: No, I think mine would be more in the realm of, of interviewing and, and getting the statement out there, um, uh, not specifically on non-verbals. I, I don’t even think it should be in the same literature as, like, interview and interrogation, but it’s been placed there and we’ve been– Now we have to deal with it.

Zach Elwood: Right. 

Christian Cory: Um, and, uh, so yeah, that’d be mine. 

Zach Elwood: Yeah. Um, well this has been great. I, I appreciate both of you coming on here. Um, it was very interesting, and I think people will like this. Uh, do you wanna, any of you, uh, either of you wanna say anything else before we wrap up? 

Maria Hartwig: Join Project Aletheia 

Christian Cory: Hmm. 

Zach Elwood: Yeah. I’ll share the website, uh, make sure people have that, uh, share that prominently on the, on the episode.

Yeah. 

Christian Cory: Yeah, absolutely. And I think, uh, one of the thing we advocate for is we, we wanna get these science-based interviewing techniques in the hand of practitioners today. Uh, because what we’re told to believe, whether it’s about non-verbals or how we interview and interrogate, uh, folks, is we have to believe that we can- we can’t have an– we haven’t had an upgrade for well over 50 years, and we can’t have an upgrade ’cause the old ways are still good.

And the final point I’ll make is it’s not just about false confessions. A lot of these same techniques, and I’ve written about this, are turned onto victims, the credibility assessments. Uh, so you’re having false recantations as well, um, whether or not a witness has credibility. So it, it, it has effects across, um, interviewing.

Hmm. And, uh, I think that’s where it’s just so problematic in that, uh, this is not how we should be interviewing folks. 

Zach Elwood: Okay. Thank 

Maria Hartwig: you both. And it’s connected to that. Sorry, one last point. 

Zach Elwood: No, go ahead. Yeah. 

Maria Hartwig: Um, Christian mentioned false confessions. They’re the worst, uh, possible outcome. Um, but, uh, short of that, uh, there’s so many problems with these old techniques, the legacy techniques generating false information, um, just corrupting the quality of the investigation.

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Reading behavior in The Traitors and other social deduction games, with Zack Davies

Zack Davies was a standout contestant on the popular reality TV show The Traitors (UK, season 2). The Traitors is what is called a social deduction game, similar to the games Werewolf and Mafia. In this talk we examine psychological factors and behavioral clues that can shape players’ perceptions and decisions in this game. We discuss how friendships and rivalries can negatively affect people’s judgment. We talk about behavioral clues; for example, why it is that unusually expressive, exuberant behavior is a clue that someone is a Faithful (i.e., a “good guy”). We talk about social deduction game strategy, deception, group psychology, unconscious bias, and how to make tough judgments when there’s little actual information or evidence to go on. Zack shares behind-the-scenes stories from the show, including the intense stress of life in the castle, and a panic attack that never made it on TV. Whether you’re a fan of The Traitors or just interested in human behavior, you’ll probably find a lot to like in this episode.

Check out Zack’s podcast Pint Sized History.

A transcript of this talk is below.

Episode links:

Resources related to or referenced in this episode:

TRANSCRIPT

(transcript is automatically generated and will contain errors)

Zack Davies: I had a panic attack during a roundtable- I was basically having a mental breakdown on TV… During one of the round tables, I think it was the one where we got Paul out, he was really trying to fuck with my head on the way into that round table… Paul and I, about an hour before that, had had, uh, a scene which did make it on TV, which is us in the hallway and me saying, “I think it’s you. I’m voting for you tonight. I want you gone. I think you’re, you’re essentially emotionally manipulating people. “And he, and he was just really trying to pull on my heartstrings and crocodile tears. And when we got into that bar room, there were no cameras, but for about an hour off TV he was just staring at me, being like, “It’s not me. It’s not me.” And then I went into the round table just freaking the fuck out…I was really going through it quite badly, ’cause obviously the environment is really tuned to bring out the worst mental side of you and the most, um, like, the most irrational, emotional side of you, um, ’cause that just makes great TV…

Zach Elwood: Hi I’m Zach Elwood, host of The People Who Read People podcast. That was a clip from my talk with Zack Davies, who was a contestant on the very popular reality TV contest show The Traitors. The Traitors has been produced in multiple countries: Zack was in the second season of the British series. 

If you don’t know what The Traitors is, it’s what is called a social deduction game, similar to other social deduction games you might know, like Werewolf and Mafia https://en.wikipedia.org/wiki/Social_deduction_game . You might know of the board game Secret Hitler or the video game Among Us; those are also social deduction games. 

In a social deduction game, one or more players are assigned to be the bad guys, who kill off or otherwise hurt the good guys, while the good guys try to figure out who the bad guys are based on various social interactions and also any game play that goes on. The reason it’s called a social deduction game is because much of the decisions you make are based on your interactions with the other players; you are deducing from how they act in various situations whether they’re more likely to be the bad guys or the good guys. 

In the show The Traitors, the good guys are called the Faithfuls and the bad guys are called the Traitors. 

I recently got into watching The Traitors; I watched the first season of the American series, and then I watched the second season of the British series. I wanted to talk to Zack about some thoughts I had about behavioral indicators and clues that someone was either a Faithful or a Traitor. And I also wanted to talk to him about some behind the scenes type questions I was curious about.

Another interesting thing that I learned recently. A couple years ago, based on my being known for my poker tells work, a woman sought me out for some consulting on reading behavior. She told me she was about to go on a TV show contest that involved reading other people, but wouldn’t tell me which show it was. So I gave her some rough thoughts as best I could, without knowing exactly what she was doing; thoughts ranging from poker type scenarios to social deduction game scenarios — although I’ll say my thoughts on social deduction games were much more vague a couple years ago than they are now. I had forgotten about my talking to her, but as I was watching The Traitors recently I started wondering what show she had been on, and I looked her up and realized she appeared on the Dutch series of The Traitors. I don’t want to say her name as I haven’t gotten explicit permission to mention that I worked with her, but I am trying to get her on the podcast to talk about her preparation and experience on that show, so hopefully that happens. 

I’ll also mention that I’m working on a general book about reading people, which will be called Read People For Real; that’s one reason I was researching The Traitors. If you want to stay in the loop on that book, go to my site behavior-podcast.com and put in your email to get updates. 

A little bit about my guest Zack Davies: 

He was a Faithful, so one of the good guys trying to deduce who the bad guys were. Zack struck me early on in the show as being one of the more observant contestants. One likely factor for that perception is that he worked in politics; he had worked for several parliamentary members. For that reason, I thought he wouldn’t last long, as people on that show who are perceived as smart strategists are usually targets for getting killed off by the Traitors. But he ended up going very deep; the show started with 22 people, and he was killed by The Traitors in episode 11, leaving only six people, and that was the next to last episode. 

Zack has a podcast of his own now, which is a blend of history and fun conversation; it’s called Pint Sized History, with the pint in the title referencing the fact that they drink some beer on the show. I subscribed to Pint Sized History on instagram and enjoyed the short clips they had on there. 

For those who haven’t seen this season of the show that Zack was on, it will contain some specific points that might be hard to follow, but stick around because we do talk about general ideas about reading people and reading behavioral patterns that I think you’ll find very interesting. 

Okay here’s the talk with Zack Davies: 

Zach Elwood: Hey, Zach. Thanks for joining me. 

Zack Davies: Thank you. Pleasure to be here. 

Zach Elwood: So, uh, do you wanna talk a little bit about what you’re working on these days? 

Zack Davies: Yeah. Uh, so these days, most of my time is bound up in my full-time job, which is, uh… I, I currently work in the civil service for the police, which is very different to what I did beforehand.

I used to work– When I was on “The Traitors,” I worked for, uh, MPs, which are British members of Parliament who represent constituencies, and I was the jack of all trades behind the scenes doing speeches and analysis and briefing and stuff like that. But now I have time split between my current job and my history podcast, “Pint Sized History,” uh, which is a…

Yeah, I think we were talking earlier and you said it was a labor of love, and then that’s exactly what it is. Yeah. 

Zach Elwood: Where can people find it? 

Zack Davies: Uh, they can find it on any platform, Spotify, YouTube, Apple, whatever you like. I think, I think it submits to everything if you go through Spotify. So yeah, wherever you might fancy- Mm-hmm

finding a bit of history with some beers being downed, that’s probably- Yeah, some comedy … that’s probably your best bet. 

Zach Elwood: Some jokes. 

Zack Davies: Comedy, beers- Yeah … history, yep. Yeah. Amateur historians. We don’t really know exactly what we’re talking about most of the time, like some of the other podcasts, but I think that’s what makes it so charming.

Zach Elwood: Yeah. I watched a few episodes. I learned a few things and had a few laughs, so. 

Zack Davies: Nice. Any favorites? 

Zach Elwood: Uh, I can’t remember. I– It, it was, it was just a few clips. It was, uh- 

Zack Davies: Oh, 

Zach Elwood: what was it? Sorry. Not a great promotion for your, for your podcast if I 

Zack Davies: can’t remember. Yeah. That is s- uh, an unsurprising, uh, occurrence for people who say they’ve watched our podcast.

Zach Elwood: No, no, no. 

Zack Davies: Which one was it? Oh, yeah. It 

Zach Elwood: was short clips. I, I can’t remember. It was, it was, it was something- Yeah, yeah, yeah … about a war  in England, you know, that’s, but I, you know, I got… It’s my own fault. I got too many things I, I consume and running through my head. Yeah. But it was good. I, I did like it. 

Zack Davies: Cool.

Glad you, glad you enjoyed it. 

Zach Elwood: Um, and you, yeah, and you, so you worked, it was actually when you, when your job came up on The Traitors in the very first episode, I was like, “Oh, this guy, I, I think he’s gonna be one of the better players just because of the nature of your, your job.” Um- 

Zack Davies: Yeah, absolutely … 

Zach Elwood: because you de- you de- you were used to dealing with a lot of kind of political thinking and perceptions and that kind of stuff, right?

Zack Davies: Yeah. I guess when you work in politics it’s, uh, it sounds a bit, uh, pig-headed saying this, um, but yeah, I think working politics, it, it, it does have an innate benefit when I think you’re on a show like The Traitors, ’cause politics is quite social. A lot of the time, uh, you’re looking between the lines at things that aren’t being said and, and how you, you kinda analyze things that are being said or aren’t.

Um, so I think, yeah, I think there’s definitely a lot of experience, probably one of the reasons I got on the show was ’cause of my job, ’cause I think it sort of leans itself into the round table and, um, the politicking between, like, the different cliques that emerge, and there was definitely times where I was basically running campaigns in the castle trying to get certain people voted out like, uh, Antony or Charlotte, who I just knew weren’t traitors, but knew that they didn’t like me, so I had to get them out, uh, uh, get them out of there for my own gain.

It was very Machiavellian and, and I was, yeah, I think I said, um, something along the lines of, “You, you might not be a traitor, but you’re a detrimental faithful,” which, which is quite a, quite a nasty thing to say, maybe. 

Zach Elwood: Um- Oh, yeah. A few pe- yeah, I think I remember a few people saying that, like, uh, “I don’t know if you’re a traitor, but you’re not a great faithful,” or something like that.

Yeah. 

Zack Davies: Yeah. It’s an easy cop-out to get someone, g- get rid of someone that you don’t like. I think that’s, like, the, uh, the diplomatic tone that people use. 

Zach Elwood: Hmm. Okay. Well let’s come back to that, uh, minute strategy. Um, I was curious, when you ended up watching the show after you, you know, exited the show and, and watched it later, were there any things about how things played out that you were surprised by, like the, you know, that Harry was a traitor or how it played out at the very end, the endgame?

Zack Davies: Yeah. I think there’s a clip of me reacting to, uh, finding out Harry was a traitor- … and I go, like, it’s like the most high-pitched like gasp I’ve ever produced in my life. Uh, so I didn’t know, and I didn’t know he wa- until he was a traitor, but then w- I guess when you find out and you go back and you look at certain things that happened throughout the, the course of the show, it makes you think that, “Oh, I guess it all sort of makes sense.”

Uh, Andrew was not too- I guess, ’cause when I read it, I saw it was Andrew and Harry left, and Andrew was not that surprising to me. I had my suspicions ’cause of the round table the night before. Uh, but Harry just shocked me. However- Mm … that being said, I think if I was still in there, and this sounds really obnoxious and arrogant to think it, I think I would’ve got him at the end.

Zach Elwood: Mm. 

Zack Davies: And so there were, there, there were a number of giveaways throughout those last two episodes, ’cause I think he started getting a bit nervous and complacent and then dropped the ball sometimes, and I think that they are smart, cool to maybe get rid of me before, before the house of cards came toppling down, which it didn’t.

Zach Elwood: Yeah. I was– I wanted to ask you about specifically, you know, if you were in Jazz’s shoes at the very end, I, I was surprised that he didn’t make… And, and that’s the thing, you never know if they cut these things out or edit them or whatever, but I was surprised he didn’t make more, um, m-more of an influential, uh, a attempt to influence Molly and explain to her, you know, why, his reasoning for why he thought it was Harry, including, like, at the very end, do you think he, he could have worked in, like, “Molly, you know I’m a h- you know, if I’m voting to get somebody out at this point- Yeah, yeah

you gotta know I’m 100% faithful,” or these kinds of things, you know? That whole 

Zack Davies: there’s no reason behind it, logically, so why would I be doing it?

Zach Elwood: A quick explanation of the situation we’re talking about here. In the final endgame, with three players left, there was a Traitor, Harry, who was close with one of the Faithfuls, Molly. And another Faithful, Jaz, was trying to get Molly to vote to remove Harry so that the Faithfuls could win. But Molly voted to remove Jaz instead, which allowed Harry to win. There were a lot of factors here; one was that Molly and Harry were so close during the show and she trusted them. Another factor, as Zack talks about in here, is that a lot of people viewed Jaz with suspicion. Apparently also, when Molly voted to remove Jaz, it wasn’t that she necessarily thought he was a Traitor; she apparently perhaps thought all three of them were Faithfuls, but she was forced to vote for someone so she chose Jaz. Okay back to the talk. 

Zack Davies: I’m, I’m good friends with Molly. I think it’s a question she faces quite a lot, and I think honestly it’s, um, I think it’s important what people haven’t seen when they’re watching the show, and it, it looks very obvious and very clear. But for many episodes up until that final, everyone thought Jazz was a traitor.

Mm-hmm. Um, I was one of the few people alongside E- Evie who didn’t think that, um, ’cause I thought he was just acting too obviously faithful. Um, but there was a lot of suspicion being cast on him, and the way he went about putting forward his feelings about who it possibly… He, uh, unbelievably good at internalizing his thoughts and, like, figuring it out based on, like, gut, innate instinct.

But in terms of actually putting the thoughts out there and communicating why and how to who, um, I think he really lacked that. So which is why you see situations happen at the end where it couldn’t possibly be him, but because Harry’s a slicker charmer than, than he is, it makes it a lot harder for people who should be voting one way to actually vote that way.

Um, so I don’t, I don’t, uh, blame Molly for that. I think, you know- Right … the, the show, you know, really portrayed Jazz as being this like all-seeing, all-knowing oracle, but that was like far- It’s so 

Zach Elwood: edited. Yeah. 

Zack Davies: Yeah. It’s- It’s kinda, it was kind of… It, it wasn’t… I guess in the sense of his own personal journey throughout the show was accurate.

But in terms of what we all saw in the castle going up to that moment, it was very far from the truth. Like you see- Mm … there’s a part where, uh, he confesses to me and Evie that Harry has to be a traitor, and it looks really clear when you’re watching the TV edit of it And, and it makes a lot of sense based on his actions.

But we were sitting in that room for about, like, 20 minutes and, and Jazz was being so strange with us- Right, right … and we couldn’t, like, look past it, and it felt, it felt like, oh, my God, he was t- completely telling the truth. But, like, at that moment in time, Evie and I were like, “What the fuck is he talking about?”

Zach Elwood: Right. Right. Well, he wasn’t the be- he clearly wasn’t the best at advocating for himself. Like, a l- a lot of his explanations were like… You know, he got, he got some things right, but he also just had, like, weird, uh, kind of unusual and hard to justify, you know, suppositions that he would throw in and, and- Yeah

it did kind of come across, like, awkward in a, in a lot of, in situations, yeah. 

Zack Davies: Yeah, absolutely. Yeah. I think there was, like, one round table where he w- where he, um, he voted for someone. It, he got offered a chance to explain why it wasn’t him, and he was just like, “No. No comment.”

Shit. 

Zach Elwood: Yeah. Yeah. 

Zack Davies: And, you know, I guess that, I guess it went well for him. 

Zach Elwood: I’m curious, um, I mean, Har- do you feel like a factor in Harry kinda getting a pass is ’cause he, because he was so young, and I think he came across as so unassuming to people? I felt like that was a factor in him, you know, escaping as much notice.

Zack Davies: I can, I can safely say that I completely judged him wrong. I thought he was an idiot. Um, I thought he was an imbecile, um, when I first met him at the… ‘Cause, ’cause he was voting for me, which was actually really smart just ’cause I maybe… I don’t know. He, he kind of threw me off his scent completely by voting for me immediately, like the second, third episode, then keep gunning for me.

Um, so I was like, “This guy is, he hasn’t got an ou- he hasn’t got a clue.” When in reality he’s, like, completely puppet mastering me and setting me off like a, like a, like his personal hound. 

Zach Elwood: Well, he did… Yeah, that, that was the thing. I, I, I misjudged him, too, because at the beginning I was like, “Oh, this guy’s gonna be a horrible traitor.”

Like, he’s too… He, he comes across so unassuming and, and naive, but he, he was a much, much better player and much more strategizing than I would’ve given him credit for based- Yeah … on initial, uh, feelings. So I think that, that helped him get a pass where it’s like… And also, Molly, they were both also quite young, too, so there was maybe a little bit of bond before, between them there, too, and yeah, that kind of thing.

Yeah. 

Zack Davies: Yeah, they were good friends in the castle, those two, which makes it even harder for Jazz to have any sort of breakthrough. I think people underestimate the importance of friendships and your allies and, and, and different groups of people that you socialize with in the castle as to how influential and powerful they can be in the later game.

Like, I think Leanne from Season 3 pretty much won because she was the most popular c- contestant on the show. Hmm. I haven’t seen that yet. Possibly… Oh, right. I s- I s- sorry, man. Massive spoilers there. Oh, yeah. 

Zach Elwood: That’s okay. 

Zack Davies: Yeah. Um- You might wanna put me saying spoiler or, or something before that, but 

Zach Elwood: yeah.

No, I, I kinda, kinda goes with the territory, I think. We, we assume there’s gonna be some spoilers, yeah. Um, yeah. I, I wanna get back, I wanna get back to that, uh, about the, the friendships and, uh, uh, like or dislike of people, but I, I wanted to ask you about this meta level question that I was curious about where, uh, I was curious- You know, watching the show, you don’t know how much of the contestants’, uh, behaviors might be influenced by things that are not mentioned.

You know, for example, like were there other financial benefits for like staying extra days or, or, or there may be, uh, just the way that, the way that the, uh, they might set things up that you don’t really see as, as the audience. I was curious, do, do you feel like, you know, watching it, do you think the audience by and large understands what the motivations are for people?

Is it, is it pretty much on the table, like what the real motivations are? 

Zack Davies: I would say so, yeah, partially. I think mostly the, the motivations are clear. Like, you know, you, you, you wanna win the game and win the money at the end. There’s 

Zach Elwood: nothing major, there’s nothing major that the producers are hiding, uh, about, uh, strateg- strategies or- No, 

Zack Davies: no, no

Zach Elwood: incentives? 

Zack Davies: You, you get paid a stipend per day, so like you get like an extra 100 quid per day if you stay in there- Okay, 

Zach Elwood: so not much. Yeah, yeah … 

Zack Davies: which is, which is, which is not motivating enough to- 

Zach Elwood: Yeah. 

Zack Davies: Yeah … you know, really like blow, blow the game or, you know, um, keep yourself in. But I th- I think the motivations people have, like when they go in there and think, “Wow, a huge reality TV show,” they think like Love Island back in 2014, ’15, I think it was, when if you went on there you were just set for life and you’d get like a BoohooMan deal or something like that.

And so I think there’s like, there, there’s a bit of personal greed that comes into it, I think, at times with the, with the game playing to stay in for as long as you can- 

Zach Elwood: Right … 

Zack Davies: to garner that like online following later. Um, and I think thankfully for our season it was still wasn’t, there wasn’t that sort of element to it.

Um, there was partially like you wanna stay in there, you know, you wanna be on TV longer and have this, this incredible experience, get closer to winning the money, and that’s the ultimate goal. But I think we see in like season three and season four, like some of the brand deals that people are getting now, it makes it far more attractive to people who might just be interested in it, not, not for the game itself or for the actual- Right

you know, the thrill of being there, but more so for the potential lucrative, uh, brand deals that can come out of it afterwards, ’cause it now has that sort of platform to do that, especially after the celebrity traitors. Um, so yeah, I think there’s, there is, there is that sort of unspoken, um, desire to stay in longer for that reason, that it might be your big break.

And I think people across all seasons maybe have, have even had that. I can say personally, I, I, I knew from the start I was never going to be a reality TV star, because I have such a big mouth and I can’t stop myself from saying stupid things. And I’ve got in trouble with the BBC ’cause, uh, they, they keep tabs on you afterwards, and they, they do some of your PR and, uh, make sure you’re not saying anything you shouldn’t say.

And I’ve got in trouble with them more times than I can count. I don’t think it’s the same case for other people. 

Zach Elwood: I, I was curious too with the editing, you know, obviously like we’re seeing, like we talked about, we’re seeing like such a small snippet of all the stuff that happens on the show. But do you think by and large the, you know, I, I real- like you said, like the jazz thing, there can be differences.

But do you think by and large they did a pretty good job like showing the, the twists and turns of the game, you know, from your s- your perspective? 

Zack Davies: Yeah. I think there’s, like there’s a bit of a main character syndrome that comes into it though, when you look at the edit and you think, like my personal… I think everyone that probably goes on the show is a bit narcissistic, so every- everyone thinks like, you know, “There’s this massive story involving me, this personal story,” which I think is so important.

And, and I had that myself obviously as well. I, I- 

Zach Elwood: You’re like, “Where’s all my footage?” 

Zack Davies: Yeah, I had these, like, intense, uh, debriefs in the talking heads room, you know, where they, they cut to you in that chair, and you’re sat there and you’re talking about it. And I had these– I, I was basically having a mental breakdown on TV.

Um, and I had a panic attack during a roundtable- 

Zach Elwood: Oh … 

Zack Davies: which was, um, and I had to be- Like Brian … taken out the room. Hey, yeah, Brian didn’t have a panic attack. He just, he, he just- Self-destructed. Yeah, I don’t know what happened to him. Yeah, he self-destructed. Yeah. Yeah. He’s, he’s not anxious or any… I don’t think he has anxiety or anything like that.

He just, uh, he c- he completely melt down. 

Zach Elwood: Yeah. 

Zack Davies: Um- 

Zach Elwood: So you had a, you had an actual- It was just like 

Zack Davies: Chernobyl 1986 in there. 

Zach Elwood: Yeah. Yeah. So you, you had an actual panic attack. I mean, I, I’ve talked about, I, I, I’ve struggled with anxiety. I’ve had really bad debilitating- Yeah … panic attacks myself, so I know how bad they can be.

Um- 

Zack Davies: Yeah, I, um, I’ve struggled with OCD and anxiety for the last, like, 15 years, and probably my whole life before that, but just was never diagnosed. Um, ’cause I don’t think you’re, like, suddenly exposed. I think it’s like a build up and build up. Um, so yeah, I, I, I was really going through it quite badly, ’cause obviously the environment is really tuned to bring out the worst mental side of you and the most, um, like, the most irrational, emotional side of you, um, ’cause that just makes great TV.

Um- So yeah, during one of the round tables, I think it was the one where we got Paul out, he was really trying to fuck with my head on the way into that round table. And I remember y- you get, you get sat in the bar before you go out in a line to the round table. You know, the iconic scene where you all walk down the, the hallway in single file.

And, uh, there’s no cameras at this point in time. It’s just everyone in the bar. You can’t talk ’cause you’re getting ready and herded before you go off to the round table. And Paul and I, about an hour before that, had had, uh, a scene which did make it on TV, which is us in the hallway and me saying, “I think it’s you.

I’m voting for you tonight. I want you gone. I think you’re, you’re” essentially emotionally manipulating people. And he, and he was just really trying to pull on my heartstrings and crocodile tears. And when we got into that bar room, there were no cameras, but for about an hour off TV he was just staring at me, being like, “It’s not me.

It’s not me.” 

Zach Elwood: Oh my God. 

Zack Davies: And then I went into the round table just freaking the fuck out. Uh, it was cold in there, so my– I started hyperventilating. I had to leave. Um, I was sat outside with some of the, uh, the welfare team, uh, doing deep breaths and trying to take my mind off it, and I was really in, in quite an intense panic attack.

Zach Elwood: Hmm. 

Zack Davies: And eventually, 10 minutes later, I went back in. Um, and, and that was not televised, and there was this whole mental health journey I had in the show where, where I kind of went from feeling really, like, lonely and, and weak and depressed at points to, to feeling really strong by the end of it mentally.

Um- 

Zach Elwood: Hmm … 

Zack Davies: and that was, that just made none of the cut. So I felt like my- Oh … entire personal story that I had there just didn’t make any… And, and it would’ve, uh, my, my problem with that is not that, you know, I think that it needs to be there, but the comments I got afterwards about being really obnoxious and not listening and, and being f- so focused on some people and, and some really horrible comments about me actually would’ve- Right

it would’ve been painted in in a much more reasonable context when you’d see some of the clips of, like, “Oh, he actually, you know, he wasn’t very healthy.” But they’re not gonna- Going 

Zach Elwood: through some stuff, yeah … 

Zack Davies: yeah, but they’re not gonna- But, uh- … show that on the BBC, are they? 

Zach Elwood: Well, that, uh, that would’ve made great, I, I would think that would make great television, and also a chance to talk about the, the stress of it and such.

But yeah, I mean, props to you for doing that. Uh, uh, ’cause I, I think I’d be afraid to go on a show like that precisely because I think that would, I think I’d be afraid of that happening to me. Yeah. So props to you for, uh, working through it. I lied. Yeah. 

Zack Davies: I lied quite a bit about how, just how bad my mental health was to get- Hey, well, good job

to get, to get on the show. And I, I said, “Oh, you know, uh, mental health? Well, a bit of anxiety maybe. Uh, oh, uh, uh, not, not, not much though. No, I’ve never had a panic attack before.” And then the hee-hoo, hee-hoo, hee-hoo. Oh, yeah, yeah, yeah. Just as I, as I get in there. Hey. Like one foot on the computer desk. 

Zach Elwood: Props, it worked out, it worked out for you.

Um, I would think they’d be more likely to put you on the show, but, uh, yeah. 

Zack Davies: Yeah. Uh- I think, uh, British TV’s gone a bit, uh, really heavy into safeguarding because of- Mm … some high-profile events with, uh, Caroline Flack- Ah … and Mike Foss. There’s– I can’t remember his name, but he was on Love Island, the two people that committed suicide.

Um- Oh, 

Zach Elwood: I see. Yeah, they wanna be- So- … really careful on that front. Yeah, so- Yeah, 

Zack Davies: I see … so British reality TV has taken, like, a, a far more, uh, safeguard-y course. 

Zach Elwood: Responsible. Yeah, okay. That’s– Well, that’s nice. Uh, that’s a good one. Yeah. Uh, so yeah, I want to ask you, um, you know, if y- obviously you, you took certain approaches in there.

It was, it was remarked how you, uh, you, you came on a bit strong at the beginning, you know, with, uh, talking to people about your, your thoughts and your accusations, and you were a bit loose, you know, and, and people talked about your personality in the beginning. I’m, I’m curious, um, do you have any… If you were gonna do it over again, uh, are there any strategies that you would take, uh, about approaches that you would majorly change up?

Zack Davies: I think the, the s- the strategy to take is play really dumb, and I think thankfully for me, I, I naturally play quite dumb. I don’t think there, uh, I don’t think there is, like, a plan B for me. I think my, my plan A is my only plan, and that is, like, being unapologetically myself, which gets me in a lot of trouble often, both, uh, you know, on the TV show, then also my personal life and my work life.

So, um, I don’t think I, I have the, the ability to play it any other way, probably ’cause I’m, like, ADHD and probably neurodivergent as well, by that same metric. So I think there’s the, the only, yeah, the only strategy I have is that. But if I, if I could control it, I would definitely play far more like, “Oh, it’s them?

Oh, I never thought it would’ve been them.” Y- yeah, and keep my suspicions very close to my chest, and, and, and probably accuse Faithfuls constantly. If I was a Faithful, I would, I would probably go for accusing the Faithfuls to be an ally to the Traitors, and then eventually get down the line hopefully, ’cause they’ll see that I’m just causing problems for the Faithful, and that it’s better to keep me in than not 

Zach Elwood: Mm-hmm.

Mm-hmm. Uh, 

Zack Davies: I want to- ‘Cause 

Zach Elwood: it really, I 

Zack Davies: guess the only thing that matters at the end of the day is if, if you can get to the final, and then that’s where the game actually really starts. Um- 

Zach Elwood: Yeah, I mean, to, to your point, it’s like the major theme that pops out of, I’ve watched two seasons. I’ve one watched, I’ve watched an American season, and I watched your season.

But the thing that really stands out for a pattern is, like, how often people focus on people that just do anything unusual, like whether it’s like, you know, talking, uh, accusing other people early, or whether it’s, like, being anxious, or whether it’s whatever. It, it’s a range of things that just stand out to people because people are looking for anything when it comes to, like, the banishment.

They’re- Mm-hmm … because there’s so little information to go on. So anybody that stands out in a little bit of way, like for example, like just your one comment, I think it was like the first or second episode, it was like just a joke you made about sleeping well tonight. And people, because there’s so little to go on, people were, people were like, “That was an unusual comment.

Is he saying that because he’s maybe a traitor?” And it was just such a weak lead. But like, there’s so little to go on, so anything unusual that somebody might say stands out. So it’s almost like to making yourself nondescript- 

Zack Davies: Yeah … 

Zach Elwood: is, like, the best strategy. But also, I mean, that’s exactly what the traitors do, is like they’re trying to just make themselves nondescript too.

So, you know, trying not to get banished and, and trying not to be perceived as a traitor and not go out early, it’s like you don’t want to stand out in some major way by doing something unusual early on- Mm … is, it seems to me like that’s a major, a major mistake that people would make, is just acting in unusual ways.

Yeah. You got by, you got by with it, but I think in a different version of reality, you, they might have focused more on you for, for some of these things you were doing early on. 

Zack Davies: Yeah, absolutely. The, the, the kind of flip side for me is, um, if it, if it wasn’t Brian that went out on that round table, I’m almost certain it would’ve been me.

Um- Mm. ‘Cause we had, there was the exact same reasons between two of us as to why we were both, um, ’cause I think I had three votes for that round table, which was way less than the six that the other three had. Um, but for the exact same reasons as me, that I was just strange and acting weirdly, it, it could’ve been very equally- Yeah, weirdly

yeah. Perceived 

Zach Elwood: to be. 

Zack Davies: Yeah. Ab- abnormal, I guess. Um- Yeah … and, and that was the exact reason that Brian got eliminated, and then no one obviously realized that personality does not dictate whether you are or aren’t a traitor or faithful. Um- 

Zach Elwood: Right … 

Zack Davies: so, so he basically took a big bullet for me to be able to get as far as I did in the show, ’cause it- Mm

I think it enabled people to look at it a bit differently and think, “Okay, maybe if they’re actually just weird, they’re just weird and, and not a faith- and not a traitor.” 

Zach Elwood: Well, not only did you avoid the getting banished part, I, if I were a traitor, I would’ve killed you off very early because I w- I would’ve been like, “This guy’s, uh, more sophisticated than, than, than a lot of the opponents.”

Th- that was another reason I was surprised you lasted as long as you did, ’cause I- Yeah … you would’ve been one of my first people I, I got out of there. 

Zack Davies: Yeah, I think people just thought I was… And people kept calling me a silly Billy the entire way through. I think when we wanted to call someone an idiot in, in the castle, we kept referring to people as silly Billies instead, ’cause maybe it’s a bit more diplomatic.

It’s a very, it’s a very English term. Um, so yeah, like whenever… I, I basically had the silly Billy card for about five episodes, and people thought I was like a, a, a conspiracy theorist when, when I am a flat realist. Like, I don’t care. I don’t, I don’t believe in any conspiracy theories, but somehow I got voted the most likely to believe in conspiracy theories.

I was like, “Me?” 

Zach Elwood: Right. “

Zack Davies: Over Tracy, who’s a psychic?” Like, why? 

Zach Elwood: Yeah. 

Zack Davies: Like, I couldn’t, I could not believe that happened, but th- that worked as, as great cover for, I guess- Hmm … maybe being a bit more, um, analytical behind the scenes. Um, I think- Yeah, 

Zach Elwood: I wanted to- 

Zack Davies: Yeah. 

Zach Elwood: Sorry. Oh, go ahead. 

Zack Davies: No, no, no. Go ahead 

Zach Elwood: Uh, so I, I was gonna talk about, you know, I, s- I, I was working on an episode that was gonna talk about some of my thoughts about indicators that someone was a faithful or a traitor, just kinda summarizing my thoughts.

And this– I’ve been thinking about this for a while because I was thinking about social deduction games a couple years ago when somebody, uh- Mm. I told you that somebody hired me to do some consulting for them. They were going on a show, and, uh, I– they wouldn’t tell me what show it was, but it, it turned out it was, um, “The Traitors,” the, the, the, uh, Dutch version.

Zack Davies: Ah. 

Zach Elwood: So, 

Zack Davies: uh- The original 

Zach Elwood: version. So- The, uh- Yeah … De, 

Zack Davies: De Verraders. 

Zach Elwood: Yeah, yeah. And I haven’t gotten permission from her to say who it was, but so I, I, she– I’m still working on, uh, getting that. I might talk to her for the podcast eventually. But, um, so I’ve been thinking about social deduction games for a while, and then recently got into finally watching “The Traitors.”

I’d never seen “The Traitors”. Um, but, so I’ve been thinking about these, these indicators, and I’m, I was curious to get your thoughts for some of this. Uh, I mean, one thing that stood out to me as far as, uh, strategies for deducing who to vote, you know, who to banish, who to think were traitors, I think a lotta, I think the strategy a lotta people have is, is completely reversed of what it should be, because a lot of people- Yeah, absolutely

are focused on, they’re focused on like what are the signs that someone is a traitor, but they should be focused first on what are the signs that someone is a faithful, because I think there’s certain things that people do that make them quite unlikely to be traitors. It can just be like various things, and that I wanted to talk to you about a few of those specific things, but I’m curious at what you think of that overall strategy as like focus first on– Because there is so little information, especially at first.

It’s like we should, we should be focused on like the things that people are doing that make them unlikely to be traitors, and then if you’re gonna pick randomly for who to vote off, it should be people outside of that group, basically. 

Zack Davies: Yeah, I think, um, I, I would be a pessimist and argue that I think both, um, looking for signs in either of the two is, has the, the same outcome, which is you’re n- you’re never going to find what you think someone is based on what you’re looking for and what the metrics you have to, to do that are.

So I think like for a faithful, probably look for someone a bit more nervous, um, a bit more, uh, maybe, maybe voting with the herd or, or voting for people that aren’t traitors as like clear signs that they are. But I, I just think, um, that could also be the sign of a, of a, of a great traitor who’s purposely trying to look like a faithful, uh, in a really skilled way.

So I think the, there probably are parameters that you could generally set which can give you a good idea of who’s who. Um, and, you know, there were people that I knew were faithfuls, and was completely unsurprised when they obviously were faithfuls at the end. I think the majority of people that we, that I voted for as traitors at, with, with an inkling of the idea that they were actually faithfuls, turned out to be faithfuls.

Um, so, so yeah. I guess it, it- But in that same metric as Harry in our season played completely like a faithful the entire time, like he didn’t take money, which for me is a red flag . Um, so yeah, I, I don’t know. I, I just think- 

Zach Elwood: Well, yeah. Go ahead … 

Zack Davies: I just think it’s quite tricky when you’re put in that situation because the game plan feels like it goes out the window.

I think the main thing that matters is securing your own personal survival. So it’s less of identifying who’s who, it’s more waiting for the show to feed you the cues, and more keeping a strong group of friends around you to keep you in till that point, till when you get there. Um, you have to do a few things along the way, like you have to shout some accusations.

You can’t be completely silent. You have to throw out some accusations and hope you get quite lucky. Um, but I think it’s so luck based to get to the point where you actually get fed something, uh, that you’re just relying on, on having the people around you to actually have your back before then. Um, but yeah, I think, I think there are, there are certain- Yeah

there are certain things which, which can be, can be giveaways too. 

Zach Elwood: Well, I think, yeah, let’s– So I’m gonna talk about some specifics and, and to be clear- 

Zack Davies: I can tell you if I agree or not 

Zach Elwood: Yeah, exactly. That I wanna get your take on them as somebody who’s lived through this. Um, and I real- you know, the, I wanna say too, it’s like, it’s not like, it’s not like I think these are necessarily powerful.

I think some of them can be, but it’s also like, it, it’s also the fact that you’re operating in such a low information environment where it’s like, well, if we’re gonna v- if I’m gonna vote for somebody to banish them, I’m gonna, I, I’m gonna base it on these like slight indicators I got, even if they’re like far from highly reliable, right?

It’s, I think- Mm-hmm … that’s a part of it too. But I think there’s also the added difficulty of like, even if it was early in the game and I felt highly confident, like these people are faithful, so I’m gonna vote for one of these people, you know, to banish them. Even if I was highly confident, it’s not like I could like easily convince people of that because it, it’s like, A, it might be weak information, B, you’re gonna be suspicious for trying to get other people to, to vote for those people- Mm-hmm

and you, you make yourself a target. So there’s a number of reasons why these things could be hard to use, but I, I’ll, I’ll give you an example of some stuff I’m talking about. So for example, so one of the, uh, patterns that I think is, i- is h- highly likely or significantly likely to mark somebody as a, as a faithful is doing something that’s like overtly strange and suspicious.

Like, so I’ll give you an example. Like when Di- like when Diane, uh, vo- who, when they voted, when they voted for somebody and Diane v- uh, was, was correct that that person, um, was a, uh, was a faithful I think, uh, and, and, and they had banished her, um, and she said she was a Faithful. Daenen was like, “Yes.” And everybody was like-

that was a, that was an unusual, uh, unusual thing to do. Maybe that was, like, a sign she’s a traitor. But to me, like immediately, it’s like a traitor would never have done that weird thing that theoretically marks you. 

Zack Davies: Yeah. Like, ‘

Zach Elwood: cause, ’cause it’s a combination of two things. It’s like things that Faithfuls might conceivably do that a traitor would be unlikely to do, and then B, things that a traitor would have no incentive to do because it’s just so weird.

Like a, a traitor would never be like, “Yes,” and then be like, “Oh, w- why did I, uh, you know, why did I…” Then they have to, like, explain it. It ju- it just wouldn’t make sense. So it’s like, it’s these things that, like, would, would in no way help a traitor to put on, right? It’s like, uh, that, that’s one example of what I’m thinking of.

Uh- Yeah. 

Zack Davies: But I’m curious what you make of that. Yeah, no, I, I, I agree on that one. I think, um, the, the, uh, I guess to that extent it’s the instinctive behaviors where people just, like, sort of- drop the facade and they act like, you know, human beings do. I think- Right, exuberant … tra- traitors are far more likely to be constantly maintaining composure, know, uh, plotting their reactions to when someone reveals they’re a Faithful, “Oh, head in hands,” that sort of moment.

Whereas Faithfuls are like, “I’ve told you, I fucking told you,” that sort of stuff. Yeah. Yeah. I think, I think that’s a good 

Zach Elwood: one. Yeah. So the Diane thing, yeah, I think, I think that’s, um, it’s kinda like to me it’s like if you can assemble a few of those kinda clues for a few players and be like, “I’m highly confident that at least these set of people are Faithful based on these few clues I’ve picked up,” that at least gives you, like, a basis to be like, “These are some people I can trust,” you know?

And that’s, that’s who I’m gonna use to form my inner circle. So for example, if I saw Diane do that and some other things I’m gonna talk about in a second, if I saw some of these clues from people and I felt like these ma- th- these things make it significantly more likely these people are Faithfuls, that I’d be like, “Okay, I’m gonna try to, you know, get in good with those people.”

But then, then, then again, theoretically that’s, as a traitor, that’s also the same strategy I would, I would maybe take too is where, where it’s like, uh, those, ’cause those people, the more exuberant people or whatever, are also the people that, uh, people are gonna trust more. But anyway, I’ll, I’ll leave that aside for now.

I wanna talk about another pattern which you, you touched on, the, um, kinda like the highly emotional, uh, you know, uh, kind of swearing that, “I’m a Faithful,” kind of behavior which we, you know, that’s another pattern I’ve seen is, like, it’s pretty unlikely… I think Paul was the main exception in the two seasons I, I’d watched, where someone was very exuberantly swearing that they were, uh, you know, were, were a Faithful, uh, when they, when they weren’t.

Like, the usual pattern is, like, Faithfuls make all sorts of promises that they’re, they’re Faithfuls- Yeah … 

Zack Davies: and 

Zach Elwood: say things like, “You know, you’re gonna, you’re gonna vote me, you’re gonna banish me, and I’m gonna stand up there and tell you I, I’m a Faithful, and you’re gonna be very disappointed, like, I swear.”

I mean, one guy on the American show even said something like, “I swear on my children I’m a Faithful.” You know, like- Now 

Zack Davies: it would, it would- That’s what, that’s what Paul 

Zach Elwood: did last season. Yeah. So he’s, uh- And I think he’s, he’s kind of, I mean, Paul, Paul even, like, cried or at least put on the appearance of crying which is also very unusual for- uh, traitors, I think.

Like it’s an outlier 

Zack Davies: because- Yeah, I’ve, I’ve called, I’ve called Paul associate pa- associate pat before. And, and I’ve been told off for calling him that, but I completely maintain it. 

Zach Elwood: Hey, you know, he’s, you know, you could have, you could, you could have some of those m- personality aspects. Um, but I do think it’s like, uh, you know, if I, if I’m looking for clues, and again, we’re talking about operating in a low information environment where like, you know, we’re just looking for like little things even if we think they’re far from 100% reliable.

If I saw somebody like crying from the stress of the situation, you know, I’d be like, “Oh, I think they’re quite unlikely to be a, uh, a traitor.” And if I saw somebody like making dramatic over and over, you know, statements about how they swear they’re a Faithful and they, they seem very exuberant about it and unrestrained, getting back to that thing we talked about, like Diane being exuberant and being like, “Yes.”

It’s like some of that behavior stands out to me as much more likely to be Faithful. But I’m curious for your take on that. 

Zack Davies: Yeah. I, I think for our season especially, that is, that’s the case. Um, the first season in the UK, which I don’t think you’ve watched yet, I’m not entirely sure. No. But, um, there was constant crying the entire way through.

Everyone was crying. Uh, even the Tra- The Traitors too? Even the Traitors were crying, yeah. But one Traitor’s- What were they 

Zach Elwood: crying about? Like acting or were they genuinely upset? 

Zack Davies: Uh, I think they found it really emotionally… I, so, so I think the problem with the first season is they got too invested in the game emotionally.

Uh, they weren’t able to, to see what the game was. You know, they weren’t have, able to have the self-awareness during the game ’cause they didn’t have the hindsight of being a later season who had seen how- Ah … the game works and how it pits- Yeah … each other against each other. They, so they were really taking everything personally.

When someone died they were like- 

Zach Elwood: Right … “

Zack Davies: I can’t fucking believe that he’s killed that per- What? … the Traitor killed that person.” As if they actually thought that they, they had died. 

Zach Elwood: Um- Wow. 

Zack Davies: So in our season we had the hindsight of that and we were far more like cold, and logical, and emotional. I say logical, not very logical at all actually.

Um, but yeah, there, there were two instances besides Paul of people crying, and both times they were Faithfuls. Um, so, so yeah, for our specific season, uh, which there can be variations and, and, and fluctuations throughout the seasons, people might have far more emotional seasons than others, the people that cried typically were Faithfuls 

Zach Elwood: What about the swearing, uh, you know, uh, extensive s- you know, “I swear that I’m a Faithful,” these kinds of statements.

Do you, do you have any thoughts on that? 

Zack Davies: Yeah. I, I, I agree it’s probably a good sign that you’re a Faithful. Uh, Traitors could probably rehearse it and, and make it sound convincing, and I, I think they can do it- Yeah … to a certain extent. Um, but I don’t think it will matter if you do that. That’s the only problem.

I think saying you’re a Faithful these days after four seasons of the show, uh, has very- Right … has very little effect on changing people’s minds. Um- 

Zach Elwood: Well, that’s, that’s what I wanna– I actually am curious to watch. Specifically what you’re talking about is, like, as the seasons go on, players get better and more balanced, and they, they think about all the things that have gone on the previous seasons, and that’s an interesting way to view it.

It’s like people are becoming more game theory optimal, which to me would, would equate to, like, everybody becoming much more, like, subdued and harder to read, and all these kinds of 

Zack Davies: things. Yeah. Y- you’d have thought that, but I haven’t seen Season Four. Supposedly it was the worst group of Faithfuls yet.

Zach Elwood: Oh, I gotta, I gotta see this. So- I gotta see this … 

Zack Davies: apparently it was a very good season. Um, I obviously think our season was the best. I think we had the hindsight of seeing the first season and then coming in with, with, with cool characters. Um, but yeah. I, I think interesting you say that. I think people don’t get any better at the game.

I think, I think they- Hmm … still just fall back on, uh, emotion rather than logic, and they make the same mistakes that every series the Tray- um, uh, Traitors makes in every different country, in every different language. Th- Wow … they’re still the same things because people ultimately need to, to have the herd mentality and need to find things to, to cling onto, and then you have that for five, six, seven episodes before people start going, “Mm, actually this person’s said very little.

They’re quite influential in the backgrounds but very quiet at the round table. Uh, it’s, it might be them.” But people just go, “He’s the loudest, he’s got the most obvious. It, it’ll be the most easy to get votes for him. Um, let’s go for them.” 

Zach Elwood: Yeah. 

Zack Davies: But yeah. I think, I think, uh, a lot of the time when, in my experience when I played it, maybe other people from different series might have a similar, similar sort of take on it, but I played it by numbers game quite a lot.

I tried to, I tried to, I tried to, uh, look at it as who’s going to vote for who, and who’s gonna vote for me, and what numbers and what people do I need to kind of influence to make sure I achieve the situation where I don’t get voted out, or I make someone else get voted out. Um, so I was just– Yeah. I, I’m, I’m sure people do think about that, but my, my game was ruled at certain points by have I got the numbers?

Have, have I got these people one side, uh, and isolating its cliques and stuff like that. So, um- Yeah. 

Zach Elwood: You, you mentioned, uh, I mean, ’cause so much of … We, we kind of brushed over it, but so much of the game, how, how people react in the game is about who they like and who they dislike. You … And I’ve seen that so many times where it’s like the, the

If somebody likes somebody, they’re … Just like in real life, if somebody likes somebody they’re, they’re gonna cut them a lot of slack, they’re gonna trust them more. 

Zack Davies: Yeah. 

Zach Elwood: If somebody instinctually … So many times in that game some- it seems like s- s- somebody just disliking some- somebody for some reason or other leads them to try to vote them off.

Like, you saw that with Diane- Yeah … and Anthony, where Diane was like, “He cut me in line,” or something in the beginning. Yeah. And she’s like, “That’s why I think, that’s why I think he’s a traitor.” I was like, “That makes no sense.” Like, that, that- 

Zack Davies: Yeah, yeah … 

Zach Elwood: that thinking. But that, that’s like- That one, that one felt quite charged

how so many people reacted. Yeah. I was 

Zack Davies: like- Diane, Diane just immediately, uh, not liking Anthony for literally no reason. I, I think we were all looking at- 

Zach Elwood: Yeah … 

Zack Davies: going, “That’s a bit, that’s a bit sus.” Um- 

Zach Elwood: But I mean, it, it, it’s, it happened so much. I mean, when I watched the American thing it was so much about like, “I don’t like them, so I’m gonna

I think they’re a traitor because of this,” you know? 

Zack Davies: Yeah. I, I think the thing that goes unsaid a lot with The Traitors is the unconscious biases that people have towards each other. So, um, typically in the UK seasons, more often than not, people that aren’t white, um, that may have like, you know, uh, Asian origins or Asian heritage, um, or, you know, um, [00:38:00] maybe just generally just non-white people get voted out at a far higher rate than people who are white.

‘Cause I guess the, the innate bias of a, of a white nation is to, is to look at white people and think they’re more trustworthy and, and, and more compassionate and stuff like that. Uh, so yeah, I think, I think- I think all the winners in the UK Traitors have been white, and there’s been, uh, three… I’m trying to calculate it now in my head.

I think there’s been s- uh, eight winners, and they’ve all been white. So, so like there is this like unspoken unconscious bias. I think the, the furthest that someone who wasn’t white got on the show was Jazz in my season. Mm. Um, so yeah, I, I don’t actually know how I’ve gotten to this conversation. Oh, 

Zach Elwood: well, we were talk- The Diane, 

Zack Davies: the Diane 

Zach Elwood: We were talking about the like and, uh, dislike, and even just like whether they’re, you know, aware of it or not.

Yeah. It’s like these, whether these, these small things or even just something as small as like apparently Anthony, you know, like cut her off in that picture or something. It’s like- 

Zack Davies: Yeah. But 

Zach Elwood: whatev- whatever, whatever it may- It 

Zack Davies: was so stupid, yeah … 

Zach Elwood: whatever it may be, 

Zack Davies: it’s like- He was like, he was like very friendly on the train or something, and then hasn’t said a word to her in the car, so even though you’ve known him for literally like 40- Yeah

48 hours. And, and, and also the- And he’s got no right to speak to you. 

Zach Elwood: Right, and also the fact that like people are always more friendly, like when you first meet, and everybody’s putting on their, you know, best face socially. Yeah, exactly, yeah. But then like you, you enter the game or it goes to the second day, and everybody’s much different.

But there’s all these, there’s all these things that people were basing their decisions on that are just like really bad, you know. Uh, but that’s the thing, though. Like, they’re so low information and, and they’re told, “You gotta banish somebody,” so all these like- 

Zack Davies: Yeah, it’s tough … 

Zach Elwood: random associations, uh, come out.

Um- 

Zack Davies: Yeah, I was surprised that me, uh, doing stupid shit didn’t come up immediately, ’cause literally within the first hour of me being there, I don’t know if you, if, if you recall when you watch series of The Traitors, you get lined up as, um, who’s most likely to win, who’s most likely to lose. Yeah. And most, most people put themselves in the middle if they think, you know, that they will last long.

Uh, I was stood next to Jasmine, and she had her arms like up by her side a little bit. And Claudia asked us, “Who wants to be a traitor?” And I thought it’d be funny to knock Jasmine’s arm in the air. As they were filming. I’d known her, I’d known her literally for about 24 hours, maybe less than that, sort of 12 hours.

Um, and was already just taking liberties with, with my fellow show, uh, contestants, trying to like mug them off and make them, make them laugh and stuff like that. So I was surprised that, that my stupid actions didn’t get me in trouble straight away, ’cause it’s a very easy thing for the herd to have their sights on.

Um- 

Zach Elwood: Okay. So I wanna, I wanna come back to that, ’cause I did have a, a specific observation or question about that. So the, one of the other clues I think is a pattern is, um, is people being rude to each other. So I think it’s quite unlikely, because a traitor’s main motivation usually is to lay back and, you know, go with the herd and be unobserved.

So I think when people are being rude to each other, uh, depending on the context, but I think by and large, if there’s like animosity being expressed quite openly to people, I think that’s a pretty significant pattern of somebody, uh, indicator of being a faithful. Like, so for example, on the- In the, uh, American, uh, one I watched, there were these two, two women who were, like, really fighting each other, like, really rude to each other, and I was– If I was an outside observer in that show, I would’ve been like, “Both of these people are very unlikely to be traitors,” because a traitor just wouldn’t be, like, creating drama and- Yeah

theoretically bringing attention, negative attention onto themselves, right? So, and, and, and in your s- in your series, 

Zack Davies: there was also, like- Yeah, I, 

Zach Elwood: I have 

Zack Davies: no fucking problem being rude to people. 

Zach Elwood: Right, which I think- May- maybe- … you know, I was gonna get into- 

Zack Davies: Yeah. Maybe you’re quite 

Zach Elwood: probably that. I was gonna get into that.

Uh, but also, like, you know, there was a few moments where, like, a few interactions that happened where, like, you know, uh, Jasmine was getting, getting kinda heated with a few people, and like- Yeah … you know, obviously we’re again, we’re t- we’re again talking patterns that can be- 

Zack Davies: Yeah … 

Zach Elwood: far from 100%, but it’s, it’s like I d- I do think those kind of like getting back to, like, the more exuberant kinda behavior can indicate- Yeah

uh, a- a- and will- and willing to be, and willing to irritate other people, which maps over to a bunch of games like poker. Like, if you see kind of, like, agitating or rude behavior in poker from somebody who’s made a big bet, it’s quite unlikely that they’re bluffing, because a, a bluffer doesn’t wanna trigger someone’s dislike a- and get them to call them, you know, even out of spite or something, right?

So it’s like it maps over to some other- You haven’t been to one of 

Zack Davies: my home games, then. 

Zach Elwood: Well, maybe, yeah, maybe you got some, some outliers. But what do, what do you think of that pattern, though, of the- No, 

Zack Davies: I agree. I 

Zach Elwood: think- … the kind of like agitating- 

Zack Davies: Yeah, I think that’s a, that’s a good one. I hadn’t actually, uh, given much thought to, but yeah, I think angrier people are typically more faithful.

It’s probably, you could probably plot it on a graph and, and there would be- Hmm … a clear correlation. Um, but yeah, like Leanne season three, very rude to everyone, ends up, uh, being one of the faithfuls that won in the end. Um, me- Oh … uh, me and Jasmine were rude constantly to each other, but we had this, like, really great, like, love, love-hate relationship, and we’re still very good friends now.

Um- Mm-hmm … so I guess we felt like we had that relationship to be able to shout at each other across the room really aggressively. And I felt like I, um, I, I naturally, when I’m sure of my moral convictions, I get quite forceful and passionate about them. Um, probably a neurodivergent thing. Uh, so, so, so feel, feel very comfortable shouting at people aggressively.

And there was actually, there was one time in our round table where, um, where Claudia had a go at us for being rude to each other, ’cause we’d been… There was about an hour shouting match between me, Jasmine, Ross, and I think Evie. And we were, uh, it might’ve been the episode that, uh, Ross got banished. Uh, we found out he was both a traitor and Diane’s son.

And, uh, what you didn’t see that was not shown in the edit was Claudia going, “Calm down. Everyone calm down.”‘Cause, ’cause, uh, yeah, on our season we all just felt totally fine doing that. Um- 

Zach Elwood: Mm. 

Zack Davies: And, and Ross was, um, despite being a traitor then, up to that moment he had been aggressive at people, but he only been made a traitor in that episode.

So yeah- Right … I think, I think, I think, uh, if you look at our season, there were four people who were, like, fairly rude to people constantly, and at all Faithless. Right. So, uh- Yeah … yeah, I agree with that one. 

Zach Elwood: Yeah. Um, so yeah, I wanted to get back to this, uh, ’cause some 

Zack Davies: of the- Does this, does this shine very well on me, though, that I’m, that I’m very happy being rude to people?

Zach Elwood: No, no. I, I- … that’s actually what I wanna pivot to is because, uh, I mean, a lot of the things we’ve talked about, the patterns are related to, like, kind of exuberance. It’s, like, unrestrained behavior, right? Is, is more tied to, uh, Faithfuls. So I think an interesting thing I observed with your journey was your, your personality.

You know, like your, your jokiness, you’re saying unusual things. You’re, you’re, uh, thinking out loud about who could, who could be the f- the Traitors and the, and the Faithfuls and such. I think that did draw attention onto you that theoretically could have gotten you out. But once you got past that kind of like beginning level game, I think you’re– I think once people started realizing that some of their bad deductions that had occurred, like, you know, basing banishments on these really bad clues, I think once you got past that first stage of the game, a lot of the Faith- the Faithfuls were more likely to start seeing your exuberance for what it was, that an indicator that you were a Faithful, so they started trusting you more, you more.

So I think that there was, at least from, you know, again, the, the show is highly edited, but the vibe that I got was that even if they, you know… I, I felt like you were f- fairly off the radar as a potential Traitor towards the end, and I think that was mainly because of you, how you handled yourself, because I think people started realizing, like even if they couldn’t consciously, you know, explain it, I think people felt the sense that like you were trustworthy because you were willing to think out loud, you were willing- Yeah

to joke around, you were willing to talk openly. So I think even if they couldn’t like necessarily elucidate what it, what it was, I think you kind of had people’s trust by the end. Because I didn’t, unless they edited it out, I didn’t hear people- No, no, no … talking about you as a potential Traitor. I think that, that, 

Zack Davies: that rings fairly true, uh- Yeah

which is pretty much why I was murdered when I was. I think I’d, I’d outlived my usefulness to the Traitors. Yeah. Um, ’cause I helped Harry on his one last big plot to win the game by- … aggressively vying for a strategy that was wrong, which ex- exactly the strategy that he wanted everyone to think was the case.

Um, and, uh, yeah, that was the moment where I was obviously a Faithful ’cause, you know, I’d, I’d got out, I think I’d voted for the three Traitors that had got out and made compelling arguments for why. Um, and yeah, there was no need to keep me anymore ’cause I guess, yeah, the, the- Mm. Mm-hmm … the unusual, irrational, angry, passionate Zach will, might turn your head to you in the next episode if you don’t murder him.

Zach Elwood: Yeah, that’s what I meant. That was why I, I was surprised you, you did last as long. It’s like I felt like you were- Yeah, same … either gonna get banished or, uh, you’d get killed off really quickly. So- Do, 

Zack Davies: do you wanna, do you wanna guess, uh, how long my partner thought that I was gonna be on the show for? 

Zach Elwood: Um, two episodes 

Zack Davies: Two episodes.

Bang on. 

Zach Elwood: Yeah, you survi- I mean, you, you ran through a lot of gauntlets of theoretical, 

Zack Davies: uh- Yeah, I surprised myself. I was there for … I was, I was out there for 21 days, which is quite- Yeah … quite a long time to, to be in that constant fucking hell of a mental trauma environment. But, uh- 

Zach Elwood: Oh, yeah, I couldn’t, I couldn’t do it, honestly.

Like, I … Even if somebody was like, “We’re gonna pay you a lot of money to be on this show,” I, I just think my, my own, uh, at least how I, how I perceive them, the, the limitations would’ve, uh, scared me off. But do, do you think based on your experience, do you feel like it, it, it, it, it, uh, that experience of going through the, the panic attack and such, do you think you grew as a person and were more able to deal with adversity from that?

Zack Davies: Yeah, absolutely. Um- 

Zach Elwood: Yeah … 

Zack Davies: I, I felt terrible on the show, and I was like a husk of a man after a show. My, my partner, like three months down the line, I, I started feeling healthier, and she was like, “Oh, God, I was worried about you for a second after that. It’s like the first couple weeks after the show you weren’t right.”

And, uh, and, and I, I think it made me far more confident and far more self-assured. Um- Mm. It, it made me have a bit more conviction in my thoughts, ’cause I felt like I, I, I played the game well, and I, you know, I was able to go to a complete strange environment with 21 other people and still have a nice time and make friends despite all the stuff that was happening mentally for me.

Um, and it really threw out my, threw me out my comfort zone, and it’s really intense character development, um, ’cause it’s the most high-stress of situations. You’re seeing if you float or sink. And I think on- Mm-hmm … taking the, the, the, I guess the whole show together and my whole time there, I think on the whole I floated quite nicely.

Um- 

Zach Elwood: Mm-hmm … 

Zack Davies: so, so yeah, it w- it was, it was great. And then it aired, and then that was something else entirely. So, um- Hmm. Yeah, 

Zach Elwood: how long after did it air after you were done? 

Zack Davies: Oh, I think it aired about s- five months or six months after we filmed. Um- 

Zach Elwood: Oh, wow. 

Zack Davies: So yeah- Yeah … that was, that was a crazy period of my life where basically for the next six months I was actually a celebrity.

Um- Yeah. And it sounds crazy saying that, but, um, I was stopped basically every time I left the house. Uh, if I went to- Yeah … a public area, everyone would be staring at me. Uh, I’d be asked for pictures every time I, I, I walked past someone. Um- 

Zach Elwood: Wild … 

Zack Davies: and, and then I grew my hair out a little bit more. You can’t see under the hat, but my hair is very long right now when I was booked on the show.

Oh, yeah. Um, my hair is … Like, people stopped recognizing me. Um- And, and unfortunately that happened just as I started enjoying being recognized. So, like, I, I really- … I really hated it at the start, and it made me even more anxious. But as I, as I felt healthier and more mentally secure, I was like, “Oh, this is actually quite fun.”

And, uh- Mm … and then it stopped. And I had, I’d had my five minutes 

Zach Elwood: Very cool. Very cool. Well, thanks for sharing all that. It’s, uh, I really appreciate hearing behind the scenes and hearing your personal struggles. I think people- Yeah, thank you … will really like to hear that. And, um, yeah, is there anything else you’d care to share that we haven’t touched on that really come to mind about that people might be interested in w- in terms of like…

Oh, yeah, d- like, uh, I was gonna ask you about deductions that you were especially proud of that maybe didn’t make it into the show. Anything 

Zack Davies: come to mind for that? Yeah. I think I was the first person to suggest that Paul was a traitor. Um- 

Zach Elwood: Hmm … 

Zack Davies: and I don’t think it, that shows itself in the edit. I think I- Hmm

pretty much called that morning at the breakfast when he was in the dungeon that he was a traitor, and I think that- Hmm … led to Paul getting voted out. But I think, uh, Harry took all the credit for getting him out, even though I felt like I was far more of a focal point in that. Um- 

Zach Elwood: Ah. 

Zack Davies: I felt qu- I, I, I was really impressed at how I didn’t get banished.

Uh, I thought given my m- my vocal slip-ups constantly that for sure I was gonna get banished at some point. But I was quite impressed with my, my ability to, like, persuade people and argue my case, like, really logically at the round table and bring people who weren’t- Mm-hmm … on side, on side. I think there was p- few people I convinced when they were dead set it was me, and by the end of my- Mm-hmm

two minutes talking about why it wouldn’t be me, 

Zach Elwood: they were like- Yeah, create that reasonable doubt. 

Zack Davies: Yeah, yeah. Yeah. Like, I did study law so- Right. 

Zach Elwood: All you need, all you need is to convince a few people- Yeah, yeah … that like, “Oh, let’s not vote for him.” 

Zack Davies: Yeah. And, um, yeah, I think of proudest moments, um- I don’t, I, I, I don’t know entirely.

I think, I think just being put in the situation and not, you know, having to be in a straitjacket afterwards is probably pro- proud proud enough in itself. Um- 

Zach Elwood: Well, yeah. Paul, the Paul thing was interesting ’cause it was like the, the basic fact that like what are the chances a very popular influential person would be kept around by the traitors is just such, by itself even, is just such a, uh, seems like a major clue, right?

Zack Davies: Oh, yeah. I think, yeah, I think actually if, if I do talk about, um, one line I’m particularly proud for, it was I think I said to Paul, um, I can’t actually remember if it did air, but I said to Paul, “Why do you think you’re here?” And I think that just got everyone thinking, “Oh.” Uh- 

Zach Elwood: Yeah, yeah … wh- 

Zack Davies: why, 

Zach Elwood: why- I think, I think that did make it.

Yeah. Something like that anyway, 

Zack Davies: yeah. Oh, yeah, yeah. And then I think his answer was, “I don’t know why I’m here.” And I think unfortunately that’s not a good enough answer. 

Zach Elwood: Yeah, yeah. No, 

Zack Davies: very interesting. Yeah. So one thing that I am proud of is, is realizing that Diane was someone’s mum straight away. And, and I, I’ve been cut out of the, uh, the kind of story and narrative behind, uh, but Ross is.

He’s my son. Uh, that whole, that whole thing happened because I mentioned to Andrew that I thought Diane was related to Paul. Um, but I clearly cottoned onto the idea- But why, 

Zach Elwood: why did you, uh, why did you think that it… Was it, was it them specifically or did you think Diane was- 

Zack Davies: So I, I, I thought Diane was-

someone’s mum? … certainly someone’s mum. I was, I was- 

Zach Elwood: Why did you think that? 

Zack Davies: I just thought the way she was. I, I, I really got it wrong with Diane, ’cause I thought Diane had been brought along as someone’s mum. Uh, but then I didn’t realize that after getting to know Diane and getting to know Ross, um, that Ross is really laid back, doesn’t really care about the show, was just coming ’cause it’s a bit of a laugh.

Whereas Diane is like really, uh, exciting. She’s like really energetic, really out there, really outgoing. Um, she’s like a, she’s like a Jack Russell I guess. Um, and, and then I was like, “Oh wow, no, she was the person that came on and brought her son.” And I think if I realized that earlier I might have narrowed it down to, um, Ross rather than Paul.

But- But I was just, I was just certain- So, uh- … that something was slightly not right there with, with Diane. 

Zach Elwood: But why, I, I gotta ask like, ’cause y- I remember when we were watching it, uh, you said Yeah, you said, uh, I think, I think, uh, Diane’s someone’s mom, and, uh, my partner and I were like, “Why, why did he say that?

What, what, uh, w- did you, can you elucidate the reasons there?” Yeah, well, they, 

Zack Davies: they always, they always try and do, like, a twist of, like, these people know each other or, um- Oh, okay … 

Zach Elwood: so 

Zack Davies: I was like, they did, they did a boyfriend and girlfriend last time. Um- Oh … what could be the possible avenues? And I was thinking siblings, and I was thinking, you know, could these people be related?

Uh, Brian and Ross look a bit similar. Maybe they’re related or something. Um, and then I was thinking, actually, Paul and Diane are both ginger, and she’s not a natural ginger. Um, and they have some similar facial features. But then I didn’t realize- Hmm … when you take off Ross’s glasses, his eyes are exactly the same as Diane’s, 

Zach Elwood: so.

That’s a good, uh, that was a, that was an impressive deduction that that might be going on. I was like, “Where did that come from?” 

Zack Davies: But yeah- Yeah, people- That’s, that’s, that’s interesting … people thought that, like, uh, Kyra and Jasmine were related, and that is just, like, intensely racist. So- Hmm. Yeah … they’re just assuming, “Oh, there’s two Black people.

I bet they’re brother and, they’re, they’re sisters.” Um, and I was- Yeah, not 

Zach Elwood: a great, uh, not a great read … 

Zack Davies: and then I was thinking maybe Sonia could be someone’s mom ’cause she’s got, like, really motherly energy. Um, I, I, I- Hmm … I couldn’t figure out, and then I was like, “Diane. Hmm, something’s not right there.”

Then I’ve aired it, and, and since that, I’ve been completely cut from the narrative, and the only thing that, the only thing that cares is, uh, that anyone cares about is Diane going, “But Ross is,” which is ultimately an unbelievable bit of TV, but something I helped, uh, manufacture. So- 

Zach Elwood: No, that, that was- 

Zack Davies: I would like to get my- 

Zach Elwood: That was impressive

jeans, please. That, that was impressive, honestly. I was like, “How did he, what’s going on with that?” Yeah, so that was, that was a good bit of, uh, suspicion there, yeah. Um, yeah, anything else you’d care to share before we, uh, cut this out, cut it off? 

Zack Davies: Uh, yeah, just, just to take any opportunities to plug my podcast again.

Uh, if y- if you do love learning about history and watching two idiots bumble their way through what’s happened in the past over a few beers, then please do check out the Pint-Sized History podcast. Um, you can find us on all platforms, all social media, everything like that. Um- 

Zach Elwood: Yep … 

Zack Davies: so yeah. Thank you very much.

I 

Zach Elwood: followed you on, uh, Instagram. I was watching some clips on Instagram. I recommend it. 

Zack Davies: Thank you very much. 

Zach Elwood: Okay. Thanks.

That was a talk with Zack Davies, who was on the second season of the British production of The Traitors. 

This has been the People Who Read People podcast with me, Zach Elwood, and you can learn more about it at behavior-podcast.com. If you want to learn about my work on poker tells, that’s at readingpokertells.com.

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Investigative tips from top OSINT expert Craig Silverman

How do digital/open-source investigators uncover hidden truths and expose lies? World-renowned digital sleuth Craig Silverman shares some important lessons he’s learned from years spent exposing scammers, fake-news operators, fraud networks, and online deception. We discuss: the techniques investigators use to track anonymous people through seemingly insignificant clues; why stepping away from a case can be more productive than obsessively chasing leads; and how confirmation bias can derail even experienced investigators. Craig recounts the story of how he identified the anonymous creator behind the influential fake-news site True Pundit, along with other investigations that uncovered sophisticated fraud schemes that made millions of dollars. We also explore the modern explosion of misinformation, fake authority, and AI-generated deception, and why investigative skills are becoming an increasingly valuable skill—not just for journalists, but for anyone trying to make sense of today’s confusing information landscape. 

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TRANSCRIPT

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Craig Silverman: “the thing that ended up cracking it, and I actually, I really remember this, like, I had been at… It wasn’t just a couple days. I had been at it, and I felt like I was hitting dead ends…I think it was a Saturday afternoon… and I was just like, ‘I need to go back as far as I can.’… I realized that his old Twitter username was a hockey-related one… Hockey Intel. and then I started looking. I noticed that he was talking up this player from a small, regional team. I wondered if he might be related to that player. And I remember the moment. I simply googled the dad’s name. The first thing that came up was him being arrested by the FBI for selling pirated hockey tapes…I’m like, ‘Oh my God. We’ve got a guy who has a grudge against the FBI.’

Zachary Elwood: That was from my talk with the renowned, award-winning digital investigator Craig Silverman. Craig was talking about a case that he and I had both worked on separately back in the day: the case of True Pundit. There was a guy who was anonymously running a website and social media accounts under the name True Pundit, and he was spreading obviously false information and fake news under the guise of it being legitimate “intel” from secret sources. Much of his content had a political nature; much of it was aimed at making Democratic politicians like Hillary Clinton look bad. One of his fake news stories was about Hillary Clinton wearing an earpiece feeding her things to say during the presidential debate. Another one was about Chinese hackers getting access to Hillary Clinton’s servers. Some of his content was aimed at making the FBI and other law enforcement outfits look bad; for one example, one story was about there being some law enforcement coverup about the truth behind the Las Vegas mass shooting. He put out a lot of stories like this. It’s my opinion that True Pundit significantly influenced voting in the 2016 election with his fake news and lies. These stories got a lot of traction and were shared widely by prominent and influential Republican and pro-Trump figures, including Trump, Trump’s sons, Michael Flynn, the actor James Woods, just a lot of people in that world.

So the fact that True Pundit was spreading obviously false and malicious lies upset me, and I got interested in finding his identity and outing him, and I spent several weeks on it. This included setting up a website to show the details of my investigation publicly, and to try to get tips from the public. Craig Silverman, who then worked for Buzzfeed, started working on that same topic, and he beat me to the punch; he discovered True Pundit’s identity, publishing it in a Buzzfeed article titled Notorious Pro-Trump Misinformation Site True Pundit Is Run By An Ex-Journalist With A Grudge Against The FBI. And he was nice enough to mention the work I’d done on the case and give me a shout-out for my work. 

So in this talk with Craig, we talk about the True Pundit case and our approaches to it, and what we found, and we use that case as a way to talk about investigative concepts and strategies in general. And we talk about the importance of investigative work in our digital world where lies and fraud are increasingly rampant, and it’s become harder and harder for us regular citizens to separate truth from fiction. 

I think you’ll probably really like this talk; I think it might just be one of the best episodes of my podcast. And if you like what I’m doing with this podcast, subscribe to it and tell your friends, and go check out past episodes at my site behavior-podcast.com. I appreciate it!

A little bit about Craig from his site www.craigsilverman.ca: 

He’s an award-winning journalist and author and one of the world’s leading experts on online disinformation, fake news, and digital investigations.

He is the cofounder of Indicator, a newsletter and website dedicated to exposing digital deception and to equipping professionals with knowledge and skills to help them investigate it. Learn more and sign up for free at Indicator.media.

Prior to Indicator, he was a national reporter for ProPublica covering voting, platforms, disinformation, and online manipulation. Craig previously served as media editor of BuzzFeed News, where he pioneered coverage of digital disinformation and media manipulation.

Craig trains journalists all over the world in digital investigative, Open source investigations, and debunking techniques. He served as the lead instructor for the Global Investigative Journalism Network’s Digital Threats training program and teaches a digital investigations course at Toronto Metropolitan University.

He’s the author of the 2009 book “Regret the Error: How Media Mistakes Pollute the Press and Imperil Free Speech.”

A lot more to say about Craig, as he has a highly impressive track record, but those details will maybe help you understand why he’s worth listening to… okay here’s the talk with Craig Silverman.

Zach Elwood: Hi, Craig. Thanks for joining me 

Craig Silverman: Hey, thanks for having me. 

Zach Elwood: Yeah, big honor. I’ve followed your, as you know, I’ve followed your work for quite a long time, and, uh, it’s a big honor to talk to you. Been a fan for a while. Uh, so maybe we could start with when you got into, uh, journalism, uh, did you know that you wanted to delve into the hardcore, uh, online investigative work or investigative work in general?

Or was that something that you grew into and got more interested in later? 

Craig Silverman: When I first got interested and thought about studying journalism, ’cause I, I went the traditional route. I, I did a journalism degree at a, uh, university in Canada, studied journalism. Uh, and my dream, I think, was, was to be a New Yorker correspondent, like so many people, uh, you know?

Yeah. I- That’s true … what drew me first was writing, you know? Uh, uh, of the things that I got encouragement of in school, I t- honest- sometimes would s- be told by y- by teachers, “Oh, you know, your writing is, is good.” Um, and so of course, when you get positive reinforcement, you tend to lean into those things.

And so for me, going to journalism school, I, I hoped to become a roving long form journalist doing amazing, you know, uh, nonfiction, maybe literary journalism. And, uh, and I still in some ways, you know, I s- admire people who do that and s- wish I was good enough writer to sort of do that. But the thing that kind of sort of changed for me was, um…

So like, I started, I’ll just date myself completely, I started university in 1995, the fall of 1995, and so I had been- That’s when I started. It was? Okay. Yeah. S- so I had been… Had you been on the internet or the web before you got to university? 

Zach Elwood: I mean, very v- vaguely, but I learned about the internet mostly when I went to college.

Yeah, that was, yeah. 

Craig Silverman: Yeah. And that was my experience too, where I, you know, I had a, like a communications technology class in high school where one student came in one day with a computer that had a modem and used the phone line and dialed up and showed us this thing of the internet and Usenet and this kind of stuff.

I don’t even know if we went on the web. I think we looked at Usenet, and we were all, and he’s like, “You know, there’s these chat groups of everything you could imagine.” We were like, “Oh, look up sex,” you know? And it’s like he’s like, “Yeah, there’s tons of those.” And so that was, that was the first time I understood there was something called the internet.

And then I go to university in the fall, and I get an email address for the first time, and I have basically unlimited access to the web. And, um, and so I was like, “This is, like this is really cool.” Uh, and so I, I sort of got into it. And I think for me there was kind of a penny drop moment where I was in a class, and I think it was like commentary and opinion writing, where we had an assignment where you had to write, I think it was like an obituary for a historical figure, uh, during class.

And it was just like, “Do the best you can. Go by memory. Use whatever research resources you can here in the lab,” and stuff like that. And so, um, so I, I like, I think I picked Muhammad Ali, and I went, and I went to the computer lab and I researched. And I wrote it, and I wrote it on deadline, and I handed it in, and the teacher ended up reading it out to the whole class and was basically like, “How did you know all this information about Muhammad Ali?”

And I was like, “What do you mean? I just, like, I went and I looked it up.” Uh, and I was the only person who did that in the class. 

Zach Elwood: You were ahead of the curve, yeah. 

Craig Silverman: So, so, you know, and that’s why it’s the penny dropped on me, because I was like, “Oh, this is an advantage. If I get good at this, this is an advantage.

People aren’t into this.” And so I really dove, uh, uh, headfirst into it, just trying to, like, understand it, and I, you know, I would use it in my assignments, uh, you know, emailing people, as, to get interviews and things like that. And so I just, like, for me, I think that was the starting point, and it was like, “Oh, I can find stuff other people haven’t found.

I can have an advantage.” And I just leaned into that and ended up doing a lot of, like, reporting on technology and this kind of stuff, and I think that’s where I started to maybe shift a little bit. But I, I never really said to myself, “Oh, I’m gonna be an investigative journalist.” And even, you know, f- even today, like, sure, I say I work on investigations, but, like, I’m just quite happy to say I’m a reporter in a lot of ways, ’cause I think that’s, that’s good enough, you know?

Zach Elwood: Well, that explains why you’re so good at it. You have, you had such a head start on us. You, you got a, you got an earlier start. Um, yeah, so, um, yeah, I mean, I’ve, I’ve learned a lot from you. I mean, the first time I learned of your work was doing that True Pundit investigation and, uh, you know, for the audience, it was this pretty prolific and, I think, influential fake news guy, domestic fake news creator who was anonymous and I think he, in my opinion, I think he, uh, theoretically, you know, sh- uh, played a role in, in shifting the, uh, 2016 election.

You know, that’s obviously not… You can’t prove those things, but he had done- Right … a story about, like, they, that got, that made the rounds about, like, Hillary Clinton wearing a, a, a earpiece during the debate and these kinds of things. Yeah. But, but anyway, yeah, the, the, the way… I, I was working on trying to identify him for several weeks, if not months.

I can’t recall now. But… And you had contacted me saying, like, “I’m starting to work on this.” And then I think it was only, like, a few days later you had cracked the case and identified him, and that was… A- and the way you did it, uh, you know, when you wrote your, your BuzzFeed article, it was very educational to me in, in how you did it, and I wrote my learnings about it.

But one of the learnings that stood out to me was the importance of, uh, looking at the earliest activity online of a, a deceptive person, uh, because usually that’s when they’re least careful. And, uh, so basically going back to the, to the roots, and it kinda reminded me of the, the Silence of the Lambs point where, um, uh, Hannibal Lecter was telling Clarice, you know, “We have to, uh, basically look at what somebody is coveting first,” basically saying you gotta look back- Hmm

at what the earliest activity was for that, for that serial killer to find clues about their identity. Uh, so- Right … that, that was a big learning, uh, point for me because I had looked at some of the same stuff you did, but I didn’t spend enough time really delving into that early stuff, and I think your, your instinct with your knowledge, you were just like, “Oh, let me head straight to that earliest stuff,” or at least that’s what I, I gathered.

But I’m, I’m curious if I’m, I’m getting that right about the importance of that, that early activity. 

Craig Silverman: Yeah, I mean, that is, that is… It, it’s always a key thing. When you’ve got somebody with an online persona and they’ve got one or multiple accounts- Um, you know, you obviously, like you wanna look, number one is not just the earliest stuff, but just like can you look at as much of their stuff as possible?

So like he tweeted a lot, right? He was very active on Twitter. That was where he got his engagement. That was where he really drove people. Um, and so it’s like just read a ton of what this guy’s doing. Read the articles, read the tweets, familiarize yourself. That’s always a big part of it. But then it’s also absolutely, you know, the point about people are less careful.

Sometimes people don’t know where they’re going yet early on with an account, and then they s- then, then it clicks, and then they sort of like suddenly maybe they clean up some stuff, but they forget to clean up other things. 

Zach Elwood: Mm-hmm. 

Craig Silverman: And it’s true not just with social media accounts, but I mean, this is a classic dynamic with domain names as well is like sometimes somebody buys a domain name, and they don’t pay for privacy right away ’cause they don’t actually know what they’re gonna use it for, and they don’t really care.

They don’t wanna pay the extra few bucks, and then two years later, they’re like, “Oh yeah, I have this domain. I could use it to do this scam site.” And now they’re gonna pay for privacy, right? 

Zach Elwood: Right. 

Craig Silverman: Um, but the records are there if you can go back and look at them. And I mean, number one, like you’re not giving yourself enough credit ’cause you had done a lot of great research about this guy, and like for people who…

‘Cause, ’cause I mean, the good news is that because of my article and your work leading up to that, his, he kinda fell off from there. Like, you’re right, he was influential. When we’re talking from, like, the 2016 timeframe to 2018 when my article comes out, this guy was, he had paid people on, I think it was Patreon, paying to support his site.

I believe he had ads on his site. He was, he was coming up. He would just make up crazy articles. Yeah. But he framed them in a way that it seemed credible, because he knew how to write them in a journalistic way that they read like real journalism. Yeah. So he would cite, you know, three, three FBI and law enforcement sources say, and so it was written very professionally, but the claim was bonkers and false, you know?

The claim that Hillary Clinton’s wearing a headpiece. Um, you know, the claim, one of his bigger ones was, I think, you know, the, um, that China, China had been the one that actually had hacked the Clinton campaign. I think he was claiming that, or he had claimed that China had hacked her email server. I forget, it was one of the two.

Zach Elwood: Yeah. 

Craig Silverman: And, you know, stuff that there was no evidence for, but it was salacious and it, it went against the prevailing evidence and narrative, but appealed to the MAGA base. Um- Yeah … and, and so he really knew how to, like, he knew how to meet that moment, and he had been able to conceal his identity. He said he’s a, he’s somebody who was a, you know, former journalist, longtime journalist, somebody who had worked in intelligence.

He claimed that he had, I think, one, at least one former FBI person working with him. So he put together a very compelling narrative for the pro-Trump world. Um, and this was, you know, a time when you could put this stuff out there and kinda get away with it, and he was, he was making money from it, clearly.

Mm-hmm. Yeah. Um, and, uh, and so, um, so yeah, like you had, you had sort of dug in first on him, and you had gathered a lot. You had looked at a lot of his tweets, a lot of his content, a lot of the elements, um, of it, and, you know, had noted some of the things. I think you had noted, for example, that he seemed interested in hockey.

Um, you know, I think you had found stuff that ended up being really, really i- important for me. And yes, I mean, when it, for me, the thing that ended up cracking it, and I actually, I really remember this, like, I had been at… It wasn’t just a couple days. I had been at it, and I felt like I was hitting dead ends.

Hmm. Um, and this is like, and this is something you 100% happens in investigations. I mean, the idea that you start it and everything falls into place, no, you have moments of deep frustration, right? And for you, like, you were super frustrated, I guess- Yeah … when we got in touch at that point, right? 

Zach Elwood: Yeah. Yeah, for sure.

I was, yeah 

Craig Silverman: Uh, yeah. And, uh, and so I– And then I remember I had set it aside, and then I think it was a Saturday afternoon, ’cause I kind of remember being on my couch. Um, and, like, on a Saturday afternoon, and my kids were somewhere or whatever, and I just, you know, and I was just like, “I need to, I need to go back as far as I can.”

And so the thing that sort of did it was on Twitter, if you change… You can have an account, and you can change the username, right? And so if you start with this username and, and you’re talking to people, and they’re replying to you, and then later on you change your username, those old replies are gonna still be there even though you’ve changed your username, and they will show as a reply to your current new username, @truepundit whatever, but they will also show your old username as being part of that thread.

And so I think the thing that really hammered it was, um, I went back and I realized that his, his old Twitter username, um, was, like, a hockey-related one. I think it was called, like, hockey- It was hockeyintel Hockey Intel, right. He loved Intel anything, right? That was the thing about this guy. He 

Zach Elwood: also loved hockey.

That was why he was arrested by the FBI for selling, uh- … you know, copyrighted, uh, hockey DVDs. This, this is a- Uh, yeah … we could go down all sorts of rabbit holes, but cont- carry on. Yeah. 

Craig Silverman: Yeah, I know. I mean, and, and that was… You know, and so anyway, I saw that, you know, he was having arguments with people about hockey, and so you would see in the replies, it was replying to @thomas1774payne, which was his current Twitter ID, but then included in there would be @hockeyintel.

And so then it was like, okay, I gotta find every conversation with @hockeyintel, because this was his thing before, and to the exact to the point you raised, like he’s not being careful at this point. Sure, he’s may not have his real name on it, but he’s like just a hockey dude. And so there was that, and I ended up finding a conversation when he was arguing about, um, a young player in a sort of marginal US hockey league.

Um, and it appeared to be a burner account that was jumping in to sort of talk up this one young player, obscure player, and Hockey Intel was about this player, and this one called @dig_dirt was about this player. And at the end of the day, I then decided to look up this player, ’cause I’m like, what if, what if they’re like related to this player?

What if, what if this account is like, you know him, or what if this player is him, or it’s, you know, a relative or his son? And at the end of the day, um, you know, uh, they kept run- mentioning this player, and so I looked up this player, and then I started looking, and basically through his name, the player, I figured out who his dad was, because the player was too young, I thought, to be True Pundit.

Um, and then his dad’s name came up, and I remember the moment. I just simply googled the dad’s name, and I googled the dad’s name, and I think the thing that first came up was him being arrested by the FBI for selling pirated hockey tapes. And I’m like, oh my God, we’ve got a guy who has a grudge against the FBI.

Yeah, 

Zach Elwood: exactly. 

Craig Silverman: Which was the theme of True Pundit, right? 

Zach Elwood: Yeah. Yeah. No, that’s great. Yeah, there, there were so many interesting things in that case, like yeah, the grudge against the FBI, which made his motive for all this stuff make sense because so many of his fake news pieces were about like FBI or other law enforcement agencies doing bad things, and that seemed to be one of his main, uh, his main motives there.

Yeah. Yeah, so so many interesting things about that case. Well, it’s interesting to hear that you didn’t go straight for the… I, I, I kind of imagine you just being like cracking the case immediately. So it’s, you know- … at least it’s nice to know that you struggle with it a little bit too. But, um, do other cases come to mind where, um, somebody’s early behavior like that, uh, early online actions gave you major clues to, to cracking the case?

Craig Silverman: I think there’s been a lot of times where people’s early activity online definitely helped, and sometimes it’s a very small thing. Sometimes it might be that, uh… So, like, one of the fundamental approaches when you’ve got the account of the person you’re interested in, they have a username. And so in his case, it was whatever, Thomas1774Payne.

You know, you wanna do a username search and find every account online that has t- @Thomas1774Payne because sometimes it’s, like, a, a, a username that really means a lot to the person, and they might have used it on many accounts and many platforms over the years. And even though they’ve been careful and they never uploaded a photo of themself on any of the recent ones, if you find, you know, the chess.com account they created eight years ago, maybe it actually has a photo of them.

And so there are absolutely times when, you know, by doing this sort of username pivot of let me find all of the accounts with this username, let me see if any of these align with this person I’m looking at Sometimes you get the thing like, “Oh, great, I have a photo of them. Oh, I have a date of birth,” or, “Oh, I have a location, and now I can do my searches and throw this location in.”

Mm. Um, and then that starts to kind of unlock it a little bit. Or yes, looking at their, their early things. Um, or sometimes it’s like when you get their email address, popping that into a domain name registration search field and seeing all the websites that have been registered by that addre- that email address.

And so, you know, a lot of times it, it is the early, finding the pivot point that you can go back in time on somebody. So it might be just one social account where you look at all of their earliest tweets, all their earliest messages, but it also sometimes is, well, I have a username, I have an email address, I have a phone number.

Let me find everything I can about the digital footprint of this asset. And that usually, hopefully takes you back in time and can kind of reveal some interesting things. Like with, with True Pundit, I mean, it was just like as soon as the guy’s name went in, you know, there was the FBI thing, but it was also that one of the clues that you had captured about him is he had tweeted at one point a photo of a pretty prestigious US journalism award, a Loeb Award, um, which is like, like the top award in US journalism for business reporting kind of.

He was dribbling out these clues and he felt protected. He didn’t show his name on the award, but he showed the award. Right. And so we knew whoever was True Pundit, unless he bought this award or stole that photo from somebody, he’s a guy who probably won this award at some point. And so once I had that name of the guy’s dad and the FBI thing, I could just go on the Loeb Awards website and lo and behold, yep, a guy with that exact name had won a Loeb Award in the right timeframe.

And, and, you know, once you get that one piece, like that was just, that was the key that unlocked everything. Everything that he had ever said about himself made sense. Every claim that he had made- 

Zach Elwood: Right. 

Craig Silverman: Just- … that was true, everything fit like 100% perfectly. And so the, the going back in time piece and the figuring out that footprint, like yeah, the better, uh, I try to get as good at that as possible and try to be patient with it.

And also when I hit a roadblock, taking like, not coming back to it for at least 24 hours or 48 hours Because that is, the fresh eyes is so, so key. Yeah. You will try something you never thought to try before, and now it will seem obvious, but you didn’t think of it the three other times you were working on it.

Zach Elwood: Yeah, that was another thing I wanted to ask you about is, you know, that was my, with my quite amateur investigative work back then, one of my other major learnings was the need to try to just collect my thoughts, because what I was doing was I was just focusing on, like, “Oh, gotta work on this, gotta work on this, gotta be productive.”

But I think- … you know, what I, what I really needed to do was just take some time and just sit back and, like, let it all coalesce in my head a little bit, and I didn’t- Hmm … really do that enough. I was just like, “Gotta do this, gotta do this,” but I, I sh- you know, to, to your point, it’s like, I think it’s, for any project probably, but especially one with where you have a lot of leads and a lot of data and a lot of information, it’s like you need to sit back and just be like, “Where’s the most productive place I can spend my efforts,” right?

But I’m curious if you have any thoughts on that. 

Craig Silverman: Yeah, I mean, it’s the proverbial rabbit hole thing, right? Where y- you know, where one, you just sort of, you find something and you, so you just go har- at it really hard and realize you’ve just wasted an hour. Or the other is just, also there’s so many tools and so many techniques and things out there that people just kind of spin their wheels of, like, trying a whole bunch of things, and, and that ends up, like, not being productive.

And, and it really can harm you in kind of the sort of your motivation and your mental state for the investigation, because you look back and you realize, “I just spent two hours and none of this is useful,” and then you’re just depressed, right? You’re like, “I will never get those two hours back.” And so I, I think the element of, uh, you know, and I, I’m not certainly perg- perfect at this, but the element of really figuring out, like, well, okay, what is the key question or what are the few key questions that I need to, I need to try to answer or that I need to use to direct my work?

Because it is really easy to just find something that seems kind of cool and interesting and follow it and waste a bunch of time, and you realize it actually was not core to my question. And this is actually where the sort of non-journalistic approach to investigative work comes in by people who are rooted in the kind of intelligence cycle, uh, people who work in intelligence work.

There’s an intelligence cycle of, you know, gathering and analyzing and producing and all, like, and it’s an established kind of framework. But one of the key parts of it is that you have to set out the, the key sort of questions that you, that your intelle- that is guiding your intelligence collection and analysis.

And so you set your north stars very early on, and you try to sort of keep those as a way to make sure that you’re actually able to, uh, stay on it and stay on task. Um, because- It is so tempting, especially if you know a lot of different techniques, you have access to a lot of tools, to just kinda like fiddle around for an hour and not actually make a lot of progress.

Uh, and I think it’s something that people struggle with a lot, for sure. 

Zach Elwood: Yeah, I mean, that was what led to my kind of burnout on that project specifically, and I think, you know, a big part of that is, um, a d- I- I’d imagine a big part of the skill in these areas is knowing, like, where, what is likely to bear fruit.

So you’re like, “I’m gonna spend X amount of time on this area- Mm-hmm … that I think is most likely to bear fruit. I’m gonna spend X amount of time on this area next.” I think that, that seems to me where, where a lot of the, the skill would come in, is having, having that sense of what’s worked in the past and where, where are the most productive area to work on.

Uh, would I be right on that? 

Craig Silverman: Yeah, I think so, and I think, like, there are some people who get really nerdy about this, and they will actually make flowcharts of, okay, if you are investigating a person, or if you, you know, if you have an email address, here’s, here’s the step flowchart. You know, did you try this?

Did you try this? Um, you know, to actually create a sort of framework and a methodology so that you’re checking all the right boxes and not sort of going astray. And it, it is the kind of thing where the more investigations you do, certainly about s- you know, specific types of things over and over again, you realize what’s worked, what’s borne fruit, and you tend to start with those things, as opposed to, like, trying others.

But you know, one of the sort of arguments against that in some ways is also that one of the, one of the truths of this work in the digital realm is that there’s usually more than one way to get the answer. Um, and, like, if we take the True Pundit case, it ended up being, you know, sort of unlocked by his, his early username.

But I’m sure there are other ways to have figured out his identity as well. I’m sure that is not the only way. There’s something to be said for having a sort of, a bit of a structured methodology and knowing the steps you wanna take, and really, you know, not being haphazard about it. But you also wanna guard against believing there is only one path to take, and there is only one way to go through stuff.

Mm. Because 100%, and I mean, like, when I’m teaching or giving workshops, I often try to pick examples where there’s more than one way to get the answer, because I wanna communicate that to people. I want them to understand that, um, the thing that worked before isn’t necessarily gonna work this time. But if you try a bunch of different stuff, um, and you know a few different approaches, one of those may bear fruit.

And so it’s, it’s also a way, I think, to sort of keep hope alive in that, “Oh, I tried these three things, and none of them worked.” But it’s like you shouldn’t just give up, uh, instantly, you know? Th- there’s probably another way to find the answer. 

Zach Elwood: Mm-hmm. Another thing that stood out for the True Pundit case was, uh, language usage.

Like, uh, so- He, he liked to use, like, ass-related, uh, expressions, like ass clowns and ass hats and stuff, and so- … you know, w- it ended up not playing a role ’cause, you know, you deduce it in other ways, but it was clear from that, uh, the other account that he was using that was replying to his own account, the, uh, the, uh, Dig Dirt, uh, account- Right

he would also use the same exact kind of language. Even though he was, like, trying to be deceptive and act like he was two different people, he was still using very, uh, very similar language. Yeah, also when he would quote from inte- his intel sources, his fake intel sources giving quotes about his stories, you could sense- It stood out to me, like, his quotes, when you, when you put them side by side, they all had a, a, a very similar phrasing and, you know, a- across these different stories, so that was kinda interesting, too.

You could probably do some sort of- Mm-hmm … some sort of objective analysis on that. Uh, and then, then also that recent, uh, you know, Bitcoin Satoshi examination and, uh, I think it was the- Right … New York Times was examining the language usage, too. But I’m curious- Mm-hmm … has the, the language analysis played a big role in, in some of your investigations?

Craig Silverman: Language analysis, 100%. Like, one of the, one of the things, uh, that I sort of try to follow and teach around sort of account and online activity analysis is, is the what’s called the ABC framework, which is actor, behavior, content. And so, like, when you have a c- an account or a website or whatever in front of you, it’s the actor.

So, like, who do they say runs this? Is, is this a company? Um, you know, if it’s a social media profile, what’s their profile photo? What do they say, you know, what do they claim about themselves? And then, you know, behavior is obviously, like, well, who are they interacting with? What are they retweeting? You know, are they retweeting more than posting?

That kind of stuff. And then obviously the C in that is content, where, um, you know, patterns of language is, is absolutely a thing. And you know, the example you cite with True Pundit, um, there was another investigation that came to mind right away where there was this, um, this think tank in, in DC. Um, it was, uh, the Institute for Critical Infrastructure or something like that.

Somehow I ended up just getting interested in them, and, you know, because I had been tagged in a tweet talking to their, their sort of lead analyst, their top guy, Mr. Cyber himself sort of thing. And I noticed that all of a sudden this innocuous tweet from him on this thread that I got put in just got tons of engagement, and I was like, “That doesn’t make any sense.

Like, who’s engaging with this?” And I started looking at the accounts engaging with it, and I was like, “Oh my God, these look like fake accounts to me.” Long story short on that is I started looking into this guy because it seemed to me that all of his tweets and all the tweets from his institute were being inauthentically amplified.

And so then I was like, well, why would somebody who is literally throwing an annual gala where there are, are senior cyber security executives from the FBI, the NSA, and these other major instit- like, why would he be doing that? And it turned out, like- Some 

Zach Elwood: sort of test. You know, you know, like, is he testing us?

Craig Silverman: Okay, so that was actually the explanation he gave later. He said, and to try and explain it away, he was like, “Oh,” you know, one, it was sort of like, “Oh, it’s, you know,” uh, ’cause he, he literally wrote, like, an e-book on information warfare and, you know, deception and manipulation. And he said initially, he’s like, “Oh, we think it’s actors in China who are doing this to discredit us, and we think, you know, it’s a test or whatever.”

Um, but at the end of the day, like, I… Similar to the TruePundit guy, he had gone through many accounts and many iterations in his life and his career. He was kind of a f- a, a scammer and a fraudster. Mm. And, uh, and so, but he absolutely had telltale phrases that he had been using across different identities, different accounts.

Some very unique phrasing that he would use. And then, for example, on his YouTube videos, he was also using fake comments to pump him up, and some of those fake accounts were using some of the exact same phrases. And one of the things that I, uh, often say about those kinds of indicators is, like, that’s a great clue.

That means you should be looking more. But that in and of itself, like, you couldn’t hang a whole investigation on just, like, well, the phrase is being reused, right? Like, that’s not a strong enough evidence because It just, it could be a, a remarkable coincidence, but coincidence has happened. But it is the kind of indicator that is like, “Hey, this is a light, and you should 100% dig more because you have found this.”

So like it’s a weak indicator, but it is still an indicator. And then if you can build from that and lay- layer in a whole bunch of other stuff like records and other connections- Right … then, then when you’re actually, like, telling the story, those linguistic ticks, once you’ve buttressed it by everything else, are super fun and super compelling for people to read.

Zach Elwood: Mm-hmm. 

Craig Silverman: Um, but it’s, it’s one of these scenarios where, like, the content indicators are typically not super strong because- Mm-hmm … it’s very easy to copy other people’s content. Right. It’s very easy to generate it with AI. And so, like, you can’t, you can’t put too much emphasis on it, but I also at the same time, like, I would never dismiss it because that could be, like, the proverbial tip of the iceberg.

It’s like, “Oh, these seem to be separate accounts, but they’re all saying either variations of the same thing or, you know, all engaging in the same type of content or activity.” Um, that to me is like this sign of, “Oh, I should dig more,” but I also have to, I have to keep that in its correct frame of analysis that this is not conclusive, but it’s a nice indicator.

Zach Elwood: Right. To your point, it’s like, you know, if I was creating, uh, deceptive content, uh, I mean, one thing I would consider is, like, inserting, uh, language that somebody else I wanna frame might use for that. You know, like, it’s… It would be very easy to throw people off the scent using that, right? So it’s like one of the more easily, you know, content’s one of the more easily controlled things, so you always have to be aware that, you know, they could be throwing you off the scent in various ways, so.

Craig Silverman: Absolutely. Yeah, that’s it. And, and so it’s one of those things, and this is like, this to me is sort of one of the fun but challenging elements of this kind of work is, um, is being able to recognize a signal, recognize an indicator, um, and know what that looks like. But then you also, like, you have to sort of put yourself on a leash a little bit and, and look at it and be like, “Yeah-” That’s, that’s interesting, that’s helpful, but it’s just content.

It could be copied, it could be this, it could be that. And so it’s sort of like controlling your mind a little bit, which is something you’re very into, right? Of like not letting yourself get too carried away, having the thinking process that’s enabling you to identify this stuff, but then to also engage the other part of your brain to not let yourself get so carried away of like, “Oh, I found it.

I nailed it.” Right? 

Zach Elwood: Right. 

Craig Silverman: And that element of control, that element of discipline is at the core of this. Um, like all the tools, all the techniques, if you can’t interpret it properly, and if you allow yourself to like over, you know, uh, sort of overvalue things, then it doesn’t matter what tools and techniques you know, you’re screwed because your analysis at the end of the day is gonna be wrong.

You don’t know how to weigh things properly. 

Zach Elwood: What comes to mind for that is with the True Pundit case, there were, there were several coincidences in there that made me think, “Oh, I’ve cracked the case.” And I imagine this must hap- happen for any data intensive, um, investigation or, or it can be common be- because for example, there was one specific thing where it was a very strange coincidence where a True Pundit had done something, I can’t remember what it was, it was something major he had done with his accounts.

But then, like- Mm … on the same, like basically almost the same day or maybe it was the same week, somebody else had started another hockey intel, uh, account. But I thought- Right … I was like, “Oh, this must, this must be the people, like who’s u- who are using this new account and he’s trying to throw me off by talking about something else completely different or something.”

But, and then I start- Right … I started investigating these people who had created this account, it was like a father and son. And I was like, “Oh, I’ve cracked the case. Like, this is too big a coincidence.” But it was a coincidence- Right … that some people had just registered that account around the same time as I was investigating it.

Uh- Mm … so, but it, it’s an int- interesting, and I think you had mentioned something about like being willing to see that you can be, uh, taken down these various… And then you start having confirmation bias, you know, sort of like I was looking at- 

Craig Silverman: Yeah … 

Zach Elwood: the Zodiac, um, what’s his name? The, the guy who wrote the Zodiac book, and they made the, the movie out, out of it.

I can’t remember his name. Gray- Right … Gray something. Gray Smith maybe. But, um- Mm … he, he’s known, he was known for like basically fabricating, uh, some of these things in his book about the Zodiac that were not- Yes … true and, and it was like he just had like a tunnel vision for his, his view of the case, right?

Which, which I imagine- Mm-hmm … anybody, uh, you know, leaving aside the, the fabricating of, and making up stories part of it, I imagine it’s very easy to have this tunnel vision if you start thinking like, “Oh, I’m so su- sure it’s these people now,” you know? 

Craig Silverman: Yeah. Yeah, I just need to do this to flush them out, and then, you know, this lie will help me get to the truth or, uh, yeah.

Yeah. Right. Yeah. And, uh, and I mean, that, that tunnel vision element, I mean, it’s something, uh, you have to guard against. And, and it’s funny because this is something that… And so when people get into journalism, they usually are getting into it with like very well-meaning motivations. Um, like, it, it might be just like, “I love telling stories,” or, “I wanna hold powerful account- people accountable.

I wanna, you know, illuminate the world.” Like, lots of great motivation. And so, you know, it’s, it’s very rare that you have a malicious acting journalist, and some people may find that hard to believe, but like that is absolutely the truth. And, and, you know, before I was sort of doing this work, I spent 10 years writing a blog that actually was the only blog in the world regularly cataloging mistakes, errors, fabricators, plagiarists.

Like, I, I- Right … I spent- Which led to your book. Your- Which led to a book on this topic. And so, so I literally spent about 10 years of understanding like why mistakes are being made in journalism, when are the, when are there malicious actors, when is it unintentional? And the vast majority of the time it’s unintentional, which doesn’t mean it’s, it’s good.

Like- Right … it doesn’t excuse it. It’s bias. You’re not supposed to be making mistakes. Yeah. Absolutely. Yeah. And, and so the reason mistakes get made, like the number one reason is just like process of you’re moving fast, you d- you missed it, whatever. But there are absolutely times when somebody has decided what the story is- And then they pursue it and, you know, the evidence that comes along that might, you know, knock them off of that or refute something, they just don’t fully process it, and they don’t understand that they’re not fully processing it.

And that to me is, like, the really scary thing, is that you can get to a point where you trick yourself into this. And you can have good evidence and good things in front of you, but you will dismiss them because your mind is absolutely in the frame of, “I’ve already understood and know what the deal is here.”

And so, and then if you can get other people involved, like your editor, to follow the same way, and copy editors, if everybody falls in the same track of mind, it doesn’t matter how many people read the same story, they’re all gonna miss the holes in it because they’ve all come to believe something. And so, you know, that is, that is sort of the, one of the dangers and risks in journalism, and that’s, that’s where you have to have this, like, mental humility and understand that you could make mistakes any time, you could let yourself be led astray, and it’s really about the mental game.

It’s, you know, investigative work and journalism, all this, it is a mental game at the end of it, and either you make an effort to think about your thinking and to c- try to be aware of it and control for the elements of bias that inevitably come, um, or, or it’s gonna come for you. And again, you don’t have to be a malicious actor.

You don’t have to be trying to do bad. Bad things can happen to well-meaning people all the time 

Zach Elwood: Do you have a certain case or, or a couple cases that, that come to mind for one of your, uh, some of your favorite projects, cases that you worked on in the last few years? 

Craig Silverman: So one of the ones that I always look back on fondly, for some reason, I don’t know exactly why, um, but it, it goes back, it goes back several years.

Um, and uh, so this was a, a case… I’m, I’m really- I’ve done a lot of reporting on digital advertising, which in and of itself doesn’t sound like a super interesting topic, except, um, one of the things about digital advertising, you know, the banner ads you see, the ads that show up on your apps, there is an insane amount of fraud going on in digital advertising, and there has been for a very long time.

And I didn’t realize this until really about 2017 when I started reporting on it. And so um, I did a story where… And one of the reasons that this stands out to me is that the guys that I was able to expose were really quite ingenious. Um, and so let me describe the scheme that they did and then how it sort of, uh, got revealed, which is, so there are these guys, they had a good amount of expertise in online marketing, digital marketing, digital ads, um, but also in, in, on the much more technical side of like servers and, um, you know, browsers and browser agents and all this stuff.

And so what they started doing was they would find, um, a game on the Android platform, so like, you know, on your, in the Google Play Store, that was doing pretty well. Um, a game that had like hundreds of thousands or a few million users, was profitable for the person who had created it. And they would, through a third party, approach the person who owned that game and say, “Hey, we, we love your game.

We’d like to buy it.” And they would offer them a very nice price for it. Like, not outrageous, but a really kind of a number that any person looking at that saying, “Yeah, I c- I, I don’t think I could turn this down.” Um, and so they acquired dozens of games this way. And what they would do is once they had the game, they would, um, use their technical skills to basically, you know, look at the audience and see, oh, okay, it’s, you know, 60% in the US, it’s 40% here, it’s, well, you know, whatever.

Um, most people are playing the game, and they spend three minutes on average, and they play between these hours of the day, and here are the spike times and that. So they would map out the entire real user behavior, and then they programmed bots to mimic it. And so they were basically able to turn a dial.

And initially, it’s like, okay, let’s increase the audience by, by melding in the bots. Let’s increase the audience this month by 5%. Then let’s do the next month by 3%. And so over time, they could artificially just grow their audience in a s- way that seemed organic but was all just these camouflaged bots.

And so they, they ended up having a network of dozens of games and apps with manufactured bot audiences that were getting paid real money. Because of course, the whole point here is that you create the bot, it plays the game, and ads are shown to the bot, and you earn money from the ads. And they had partnerships with all the major ad platforms, including Google.

Um, and so there was a, uh, a sort of, you know, a, a digital firm that looks at ad stuff, and they had found, um, one like 1%, one piece of this thing, and they went to me as like at the time one of the only reporters looking into this stuff, and they said, “Hey, we think there’s more here. You should look into it.”

And so at the end of the day, through a mixture of, um, like all of these games, they have to have company names listed on them. They have to have contact emails. They have to have their own websites and privacy policies. And so across dozens and dozens of games, I collected email addresses, company names, privacy policy text, website domains, all of these assets, ran sort of searches and things on all of them, and was able then to realize, like, oh, this one email address is connected to 50 different domain names, which are connected to all of these apps.

And, and so I literally, I drew these like conspiracy-looking maps by hand of all of these connections, and I was able to actually show all of these games coming back to a few different entities. And then I was able to get corporate records for the key entity in all of this, where I was able to see the beneficiary owners of that, it was these four guys, and through that, unlock the whole scheme.

Mm. And at that point, uh, I was able to then go to like Google and other places and say like, “Take a look at what’s going on here.” And at the end of the day, Google ended up having to refund $10 million to advertisers- Wow … who had had their, their money, uh, their ads fraudulently viewed. And so for me it was like, it was in some ways a very technical story, but at the end of the day, it was gathering all of these, you know, these assets to find the connections.

So the digital assets of domain names and email addresses and phone numbers and company names. And it was a mixture of digital stuff, and it was a mixture of, you know, really more traditional investigative work of just like, who owns this? 

Zach Elwood: Mm-hmm. 

Craig Silverman: Um, you know, and I reached out to people who’d sold their games and who’d you sell it to?

And this, and so it was a lot of like piecing it together with traditional journalism, with some of the invest- digital investigative techniques. And I think that’s why I think of it fondly is because it married a whole bunch of, you know, different techniques together, and at the end of the day, like they got caught.

Mm-hmm. And there was a, you know, and some people got credits from Google. Mm. And some good came of it even though I would 100% bet that these guys are still at it to this day in a different way. 

Zach Elwood: Well, I was gonna say, it seems like, I mean, I, I’ve read these stories about like the Spotify thing where somebody, you know, was driving organic-looking fake traffic and making apparently lots of, you know, millions of dollars for that.

He got caught. But it does seem to me like if you design that scam well enough, like you… Like these guys got away for, with it for a while. I mean, it does seem like- The unfortunate thing is it, it seems like if you design the, the scam well enough, it’s really, really hard to g-get that caught, right? Am, am I right on that?

Craig Silverman: Yes. I mean, I think it is a tremendous moment for scams and scammers. They are- Yeah … they are, you know, they have just a global opportunity and global markets in front of them. Uh, and, and also, I mean, right now in this moment where so many of these major platforms, whether it’s Spotify and others in music, whether it’s like Meta with Facebook and Instagram, or all these different platforms, they are really just trying to infuse AI in, into everything.

And the amount of sort of like safety oversight and all of that is just trailing far behind it because there’s this arms race to show who’s got the best AI products. And so they are incentivizing people to create huge amounts of like deceptive content. They are incentivi- They are, in some cases, like paying people directly for the engagement with the content they’re producing, whether it’s on YouTube or on Facebook.

And so the opportunity to monetize deception has never been greater. Um, and the opportunity to monetize deceptive content or, you know, whether it’s audio or video, has never been greater. Because, I mean, if you think about it, like 20 years ago or 30 years ago, I mean, you had like The National Enquirer at the checkout and…

But it was really hard to like monetize fake and false and made-up stuff. It just, it wasn’t a great business in media. And today, I mean, you could be somebody churning out deceptive content, whether it’s like the, you know, uh, AI-generated music on Spotify pretending to be a real artist, whether it’s, you know, producing AI slop on YouTube or other places.

Um, you know, I’ve done stories about AI influencers on Instagram where like the grift on that is you generate lots of AI content of an extremely attractive young woman, you create an Instagram profile for her, you have her, you know, posting not nude content, but like right up against the line of what Instagram will allow.

And then you have a link to a platform like Fanvue, where you can then monetize that attention by getting people to pay to view the nudes of this fake woman. Mm-hmm. Um, and so there are so many different grifts and hustles around this kind of stuff today. And, you know, the, the oversight of it and the platform enforcement on it is, is really trailing behind, and partly because these platforms, again, are trying to make money and incentivize AI in and of itself.

So they don’t really have an incentive to sort of come in and say like, “No, no more AI content,” or things like that. 

Zach Elwood: I probably won’t word this very well ’cause I’m trying to like wrap up a bunch of ideas, but, um- There does just seem to be… I mean, there’s just so much bullshit around us these days. Like, I’m kind of…

I mean, I thought I was kind of immune to it, but like- And it’s not, you know, a- and it’s hard to talk about too, ’cause it’s not like… I, I wanna be clear too, ’cause it’s like I’ve been very disappointed in mainstream journalism too for some of the reasons we mentioned, like the bias, you know, thing, which I think is made worse by toxic polarization.

You know, people become more- Right … clickbait in their thinkings, only share certain sides of the story sometimes. So, uh, you know, I wanna preface it with that. But I, I’m just like, the internet, these, these various people that are various independent media creators, you know, like Diary of a CEO, Joe Rogan. I mean, even some of these people- Mm-hmm

that are looked on, like I think Diary of a SO- CEO is looked at as, as somewhat legitimate because he does interview- Yeah … like really well-known and, uh, respected people, th- legitimate people. But then, like, he mixes in- Mm-hmm … these complete bullshit con artists, like some of the most egregious con artists I’ve ever seen, like this guy Chase Hughes, who I’ve, you know, investigated and, and exposed on my podcast.

And I, I would think- Right … you know, so just to say i- a- and, and the fact that he’s a serious show lends credibility- Mm-hmm … to these various scammers that he also interviews and s- and helps promote, and gives them a following of, you know, millions of followers. So just to say- Yes … I think we’re surrounded by that stuff these days.

The internet, uh, you know, has positives and negatives obviously, but like it does seem to lead to this difficulty of separating fact from fiction. It gives a lot of strengths to people that are just straight up con artists and liars, helps them find audiences. It, it creates incentives- Yeah … for people like Diary of a CEO and Joe Rogan to interview people that they might even know are scammers, but they just want the attention because for exciting topics.

So it just creates this range of, uh, you know… And then I also think it amplifies polarization and those kinds of dynamics which also incentivize, you know, more emotion-based and, uh, you know, uh, polarized content, and all these kinds of things. Mm-hmm. So, uh, but I’m just curious. Yeah. It’s not even a question, but I’m just curious, how do you view- Yeah

the, the, the current state of the, the bullshit and the, the fake news around us, uh, this, this whole ecosystem these days? 

Craig Silverman: Well, I typically give very long answers. I mean, the short answer is it’s very bad. You know? It’s, we’re n- we’re not, we’re not in a good place right now. And I think, like, what you’re talking about gets to a core element of it’s very hard for people to know how to sort of judge authority and credibility and quality these days.

Uh, because as you say, uh, someone, Diary of a CEO, one of the biggest podcasts in the world, has tons of credible people on it, and then you’re 100% … You’ll have a total quack, a total ridiculous fraud on it. But that person comes on, and they, they accrue all of the credibility built up of everyone else who has been on there.

And it’s incredibly easy to manufacture sort of social proof and credibility in this environment in a, in a fraudulent way. Y- you can, you know, you can do engagement bait to build up a following base, but you could also just buy followers. You can buy engagement. Um, you can purchase credentials that seem good enough.

You can create an entire AI persona that some people can’t really tell the difference of. And, um, and it’s not like I’m lamenting that, oh, mainstream media has lost its authority, ’cause I never really worked in mainstream media. Um, and I think that there is, y- you know, on balance, having more voices and more openness and not being restricted to a few big media companies and who they decide to hire and platform, like I

That is, that is a good thing to have a more open environment. But what we have to understand is that when you have a more open environment, the ability for manipulation and the ability to, to really create authority when it isn’t there is vastly, vastly, not only, like, increased and improved, but it is, it is incredibly easy to obtain.

Uh, and it is, it is trivial to make yourself seem credible in this environment. And it is also, you know, one of the hacks is to obviously just talk about how you’re not mainstream media and how, you know, you’re i- totally independent and you’re not in control of big pharma or this or that. And to be totally anti-institutionalist on it is, you know, is the ironic kind of way is the new institutions are individuals built out of being anti-institutionalists.

Right. And they accrue some of the kind of trust that used to be reserved for institutions. Um, and so it’s, it’s a very chaotic and difficult environment, I think, for just the average person to navigate and to understand and be able to process and think about, like, where to apply their trust and how to assess credibility.

Um, and as long as these sort of, you know, platforms that in some ways are the arbiters of these credibility signals of, like, pre- you know, preventing people from having fake engagement, preventing people from, you know, not labeling AI content, which they say they’re going to do. As long as they’re not gonna follow, enforce their own rules, it becomes very easy for people to confuse other folks.

Uh, and so that’s sort of where we sit now, is the ability and facility To fake credibility signals and build that up, um, the hostility towards institutions and sort of mainstream sources of credibility, and then the platforms being unwilling to really make huge investments to enforce their rules at a significant scale creates a massive opportunity for mass deception.

Uh, and you know, and, and I don’t know that there’s gonna be a moment that sort of starts tilting it in the other direction. We’re gonna have to figure out how to operate in these very new low trust environments in, you know, speaking in the Western democratic societies where typically we had levels of institutional trust, typically we had some confidence in those things, and today it’s, it’s falling, it’s falling, it’s falling, and it’s moving more to individuals, and there are lots of individuals who are exploiting that in ways that, uh, really are not good for society.

Zach Elwood: Yeah, I tend to think that we have to, as a species, we- it’s like we have to adjust to technologies and start treating them maturely, and I kinda feel like we haven’t even begun to like deal with the repercussions, uh, internally, you know, our own responses to this new environment. I feel like we haven’t even begun- Yeah

really to… We, or we’ve only just begun to kind of like adjust to the technology in some way, but I don’t know if you, if you agree with 

Craig Silverman: that. I mean, e- evolution is a slow process. Yeah. And I, you know, the smartphone came out in like 2007. The idea, we think about young people as being smartphone native. I, I mean, they’re dealing with the same sort of brains that we have, and it takes time to evolve, and I, so I absolutely agree that we are still struggling to catch up with the things ironically that we have created and built.

Right. Um, and humans are still, we still haven’t really figured out how to navigate this environment in a way. Our brains are still have remnants of like hunter-gatherer culture and societies in them of how we process information, interact with other people. You know, it’s demonizing other groups and creating an other is still a very powerful strategy because, you know, there was a time in human societies that the other was really, really dangerous.

The unknown was really dangerous, and the only way to stay alive was with your tribe and your group- Mm-hmm … and to hold that close. 

Zach Elwood: Mm-hmm. 

Craig Silverman: And so, um, so yeah, I think it’s gonna be a long process to really come to grips with and be able to navigate and, and operate in this environment in a way where, you know, broadly people are really, you know, able to sort of feel confidence and, and do it in a way that’s, that’s helpful and productive to them.

Zach Elwood: Well, uh, this has been great, Craig. I, I feel like I could talk to you forever. I, I’d love to just sit and listen to all your, uh, investigative stories and cases. Uh, do you have anything else you want to share about how people can stay in touch with you? 

Craig Silverman: Yeah. Um, so look, I, uh, I, I quit my full-time job in a newsroom a year ago, and I started an independent publication.

So I guess now I can sort of take advantage of that anti-institutionalist bend out there and say, like, “I am a fully independent, tiny outlet.” Um, so it’s, it’s called Indicator. You can… Uh, we have a free newsletter. You can go to indicator.media and sign up. Uh, and every Friday we’ll give you kind of a roundup of what’s going on in the world of digital deception, as well as some tools and tips.

Um, and then if you are somebody interested in sort of sharpening your investigative skills, that’s sort of what we offer as a, a paid membership, is access to a lot of guides and tutorials and tools. Um, and uh, I’m, I’m more active, I guess, on LinkedIn than other platforms these days, so people can find me there as well.

Zach Elwood: Great. And getting back to that point about, you know, a j- part of our societal or species adjustment to the, the modern digital environment is, is more of us doing our own work on various fronts to understand the world or the people around us. So it’s like you’re… The work that you’re doing at Indicator, I mean, I’ve talked to people recently where they were like, “Oh, I’ve used various investigative, uh, tools for my own personal life,” like vetting somebody-

you know, I was dating that I had a suspicion about or something, you know, these kinds of, these kinds of things. So I think the things you’re doing are, uh, are sharing, the tips you’re sharing are, are useful not just for investigators, not just for journalists, but for people trying to make sense of the world, being like, “I think this guy’s a con artist.

How can I, you know, do a little bit of research on him?” Or whatever it may be, right? So yeah, I, I wanted to throw that in there. 

Craig Silverman: Yeah, appreciate it. I agree. I think there’s, like, a certain skill level and IQ level for basic kind of internet knowledge and, and fake busting and stuff like that, that if everybody in society had, we, we’d be in a much better scenario.

And so that is something that, you know, I encourage people to, yeah. Y- anybody can be an investigator. Yeah. That is one of the beautiful things of this moment in this time, is there’s a lot available to you, and if you don’t consider yourself as one professionally, bringing some investigative skills and elements into your life and how you do your work and how you interact with content and information is kind of necessary these days.

So I, I agree. I think it’s, I think we should have an expansive view of these skills being applied in people’s lives.